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Hotel Hacienda Don Juan

3.5 star property

Photo gallery for Hotel Hacienda Don Juan

Property grounds
Breakfast meal
Property grounds
Exterior
Interior

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Restaurant
  • Business services
  • Laundry room
  • Room service
  • Housekeeping
The current price is AU$38
includes taxes & fees
10 May - 11 May

Explore the area

View map
Prolongacion Insurgentes No. 162 junto, Las Carretas Barrio Ma. Auxiliadora, San Cristóbal de las Casas, CHIS, 29290
  • Place, Moxviquil
    ‪19 min walk‬
  • Place, Palace of Justice of Los Altos
    ‪4 min drive‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min drive‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪145 min drive‬

Room options

View all photos for Room Standard

Individually decorated, iron/ironing board, free wired Internet

Room Standard

10.0 out of 10
Exceptional
(2 reviews)
  • 30 sq m
  • Sleeps 3

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.4 out of 10
Exceptional
(14 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, 2 Double Beds

9.6 out of 10
Exceptional
(5 reviews)
  • 28 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Single Bed

View all photos for Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

Economy Double Room, Multiple Beds

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

Superior Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Family Triple Room, Multiple Beds

  • 1 bedroom
  • Sleeps 5
  • 2 Double Beds and 1 Single Bed

View all photos for Standard Triple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Triple Room, Multiple Beds

  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Quadruple Room, Multiple Beds

Individually decorated, iron/ironing board, free wired Internet

Standard Quadruple Room, Multiple Beds

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Large Single Beds

View all photos for Double Room Standard

Individually decorated, iron/ironing board, free wired Internet

Double Room Standard

  • 30 sq m
  • Sleeps 6

About the area

San Cristóbal de las Casas

At Hotel Hacienda Don Juan you'll be within a 20-minute stroll of Moxviquil and Palace of Justice of Los Altos. Highlights at this hotel include a restaurant and in-room free wired Internet. .The restaurant, Los Alamos, serves international cuisine and is open for breakfast and dinner. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also free self parking, along with the convenience of an area shuttle. .With a stay at this 3.5-property class San Cristóbal de las Casas hotel, you'll be 2.9 km (1.8 mi) from Santo Domingo Handicraft Market and 3 km (1.9 mi) from Ciudad Cuauhtemoc.

What's nearby

  • Moxviquil - 19 min walk - 1.7 km
  • Palace of Justice of Los Altos - 4 min drive - 1.9 km
  • San Cristóbal de las Casas Cathedral - 7 min drive - 3.3 km
  • Mesoamerican Museum of Jade - 7 min drive - 3.3 km
  • Santo Domingo Handicraft Market - 7 min drive - 2.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 66 min drive

Restaurants

  • ‪La Cabaña De Don Juan Bosco - ‬12 min walk
  • ‪Sport Wings - ‬2 min walk
  • ‪Taqueria Calima - ‬1 min walk
  • ‪Las Gorditas "La Michoacana - ‬15 min walk
  • ‪Taquicardia - ‬17 min walk

About this property

Hotel Hacienda Don Juan

Along with a restaurant, there's a coffee shop/cafe on site. Public spaces have free WiFi and wired Internet. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Hacienda Don Juan . The hotel can provide concierge services and wedding services. Free self parking is available.

This 3.5-star San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 29 guestrooms or units
  • 2 levels
  • Conference rooms
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Coffee shop
  • Dining venue
Hotel Hacienda Don Juan offers 29 accommodations, which are accessible via exterior corridors and feature complimentary slippers and a hairdryer. Rooms open to balconies. Each accommodation is individually decorated. Televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

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  • Parking included
  • Free Wi-Fi
  • Restaurant
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4.7 out of 5, Exceptional, 247 reviews
The price is AU$54
includes taxes & fees
10 May - 11 May
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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Los Alamos

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service

More

  • Access via exterior corridors
  • Individual decor
  • Iron/ironing board on request
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Hacienda Don Juan

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, debit cards and cash.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hacienda Don Juan Cristobal l
Hacienda Don Juan San Cristobal De Las Casas
Hotel Hacienda Don Juan
Hotel Hacienda Don Juan San Cristobal De Las Casas

Frequently asked questions

What is the cancellation policy at Hotel Hacienda Don Juan ?

Hotel Hacienda Don Juan offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Hacienda Don Juan ?

As of 9 May 2026, prices found for a 1-night stay for 2 adults at Hotel Hacienda Don Juan on 10 May 2026 start from AU$38, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Hacienda Don Juan ?

Yep, Hotel Hacienda Don Juan has a free self car park.

Is there a free airport shuttle available at Hotel Hacienda Don Juan ?

No, Hotel Hacienda Don Juan does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Hacienda Don Juan ?

Yep, you can grab a meal at Hotel Hacienda Don Juan 's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Hotel Hacienda Don Juan ?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Hacienda Don Juan ?

No, pets and service animals are not allowed.

Hotel Hacienda Don Juan Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 269 out of 487 reviews
Rating 8 - Good. 143 out of 487 reviews
Rating 6 - Okay. 43 out of 487 reviews
Rating 4 - Poor. 23 out of 487 reviews
Rating 2 - Terrible. 9 out of 487 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Claudia

Stayed 3 nights in Jan 2026

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean Beautiful Great service Great breakfast
Stayed 5 nights in Dec 2025

8/10 Good

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
This place was so beautiful! Definitely an hacienda from a storybook. The one thing that was misleading was the included continental breakfast. I asked the front desk about this and showed them proof of what was being promoted and they stated that they would contact Expedia to figure this outs I never heard back but that was the only misleading feature about this gorgeous place!
Stayed 3 nights in Nov 2025

10/10 Excellent

Rovis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos impresionó el estilo tan auténtico y clásico de este hotel. Un verdadero museo que invita a conocer la historia de quienes la construyeron. Maravillosa experiencia.
Stayed 1 night in Nov 2025

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Viaje por motivos de trabajo, pero la experiencia de quedarme una noche en el hotel me motiva a regresar en plan de vacaciones
Muy bonito jardin
Stayed 1 night in Oct 2025

6/10 Okay

Goktug

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
We came with my personal car but if you don't have a vehicle you need a taxi or public transport in order to visit the town. The hotel is actually a colonial house, everything is original and beautiful except some really annoying details.... - There's absolutely no desk/table in rooms, if you need to work there's no way you can work efficiently it is just a bed, and a closet for make up but there's no way to work in the rooms... - The room we stayed (room number #2), had only 2 plug sockets which is also inconvenient. - There's no coffee maker in the rooms. - They lack employees, the restaurant is only open in the morning and thursday, friday, saturday and sunday they open from 6pm to 10pm at night where you can finally drink some coffee. Everything is low quality.... They use the cheapest soap the cheapest bed covers, towels... How can you give torn away towels to your guests? I met the owner of the hotel but I was working so I didn't have chance to tell him these things but in any case he doesn't seem to be caring at all... And I also saw him treating bad to his employees... If I cannot get room service or at least find some basic things like coffee, water.... What's the point of statying in a hotel? I could also stay in my car...
Stayed 8 nights in Dec 2024

10/10 Excellent

Maida

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

John

Liked: Staff & service
Stayed 2 nights in Nov 2024

8/10 Good

nelsy

Travelled with family
Liked: Cleanliness
This property needs more staff to keep up
Stayed 1 night in Nov 2024

8/10 Good

Terry

Liked: Cleanliness
Stayed 2 nights in Nov 2024

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly people very helpful
Stayed 6 nights in Jul 2024

10/10 Excellent

karen

Travelled with family
I really love the property. It is rustic and Mexican 🇲🇽 The only negative thing about this place, in my opinion, is about 30 minutes far from downtown. Other than that, I love it!!
Stayed 7 nights in Jun 2024

10/10 Excellent

antonia

Travelled with group
Liked: Amenities
Everything was nice very clean and friendly
Stayed 1 night in Apr 2024

4/10 Poor

Carmen Canales Y Marielena

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
It was very cool place
Stayed 4 nights in Mar 2024

8/10 Good

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hacienda is beautiful and historic. Antiques all around, quiet, peacocks roaming around and you get the feeling of being in the middle of a jungle. The soft music is pleasant, the workers are willing to help. Also there is a restaurant open for breakfast and on the weekends they open for dinner too. The only thing I wish they had beaters, it gets very cold in the room at night and all you have is more blankets. Other than that, it is a gem.
Stayed 6 nights in Mar 2024

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect amount of rustic Mexican charm

Beautiful property. Has peacocks as well as old antique cars. Incredibly safe. The property is locked at night so make sure you know how to get back in if the gates are locked. The grounds are gorgeous. It is hard to imagine such beautiful gardens in the middle of a city. Free parking on site. We did not drive as the collectivos came by every 5 minutes to take us to Centro. We discovered parking downtown would have been next to impossible. The room is rustic. Old time Mexican charm…just what we wanted. Potable drinking water in every room. It rained while we were there and it was cold. Unfortunately the hotel does not have ANY HEAT! They gave us extra blankets and the sleeping temperature was perfect…but with no heat you either wanted to be in bed under the covers or out walking or in a restaurant WITH heat!! Would we stay here again? Yes! We loved it. The only issue was heat, and when San Cristobal is rarely COLD, they basically do not need it. But it certainly wouldn’t hurt to have a few space heaters.
Stayed 2 nights in Feb 2024

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities
Was assigned to room 8, room was freezing. Asked for a different room and changed me to 10 for a $200mx daily upcharge. I paid as long as it was warmer. Get to the room WiFi couldn’t reach there, shower was either extremely hot or cold. Bathroom had a smell coming out of the floor drain.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the look of the hacienda and the history.
Stayed 3 nights in Dec 2023

10/10 Excellent

gustavo

Hotel colonial , cálido y confortable

Hermoso hotel estilo colonial, puedes pasar un rato agradable recorriendo el hotel descubriendo piezas antiguas en exhibición y sus jardines , hay también animales que viven libres dentro del hotel, la habitación muy amplia y con decoración estilo colonial.
Stayed 1 night in Oct 2023

6/10 Okay

Maritza

Liked: Staff & service, property conditions & facilities
Beautiful place , but it does need a little work and hot water keeps running out
Stayed 5 nights in Oct 2023

4/10 Poor

Lorena

Stayed 4 nights in Aug 2023

10/10 Excellent

Erika, Arlington Heights

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful
Stayed 5 nights in Aug 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place. Great experience
Stayed 1 night in Jul 2023

10/10 Excellent

aida

Liked: Cleanliness, property conditions & facilities
The whole team members are very helpful they help with any need you might have. The person from second shift are awesome very helpful very knowledgeable. Thanks family
Stayed 5 nights in Jun 2023