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Hotel El Zaguán Histórico

3.5 star property
Colonial hotel with free breakfast and fitness centre

Photo gallery for Hotel El Zaguán Histórico

43-inch flat-screen TV with satellite channels, TV
Reception
Terrace/patio
Hallway
Terrace/patio

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Gym
  • Housekeeping

Explore the area

View map
Guadalupe Victoria 65, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29200
  • Place, Amber Museum of Chiapas
    ‪3 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪6 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪120 min drive‬

Room options

View all photos for Habitacion Twin

Habitacion Twin

Habitacion Twin

Highlights

Heating
Flat-screen TV
Separate bedroom
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Free bottled water
  • 13 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room

Superior Room

Superior Room

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Heating
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Hairdryer
Free bottled water
Local meal delivery service
  • 10 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

San Cristóbal de las Casas

Hotel El Zaguán Histórico puts you in the heart of San Cristóbal de las Casas, within steps of La Merced Church and Amber Museum of Chiapas. Highlights at this Colonial hotel include free daily breakfast, free self-parking and a rooftop terrace. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a 24-hour front desk. Plus you'll find a garden, tour/ticket assistance and a fireplace in the lobby. Free full breakfast is available daily between 7:00 AM and 9:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free parking nearby, along with the convenience of an airport shuttle. .Near this 3.5-property class Barrio de La Merced hotel, you'll find San Cristóbal de las Casas Cathedral.

What's nearby

  • Amber Museum of Chiapas - 3 min walk - 0.3 km
  • Mesoamerican Museum of Jade - 6 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 8 min walk - 0.7 km
  • Plaza 31 de Marzo - 8 min walk - 0.7 km
  • Santo Domingo Handicraft Market - 11 min walk - 1.0 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Huarache Veloz - ‬6 min walk
  • ‪Tamales Regionales - ‬5 min walk
  • ‪Toscano Café & Restaurante - ‬3 min walk
  • ‪Buffalos Wings - ‬5 min walk
  • ‪Taqueria La Merced - ‬4 min walk

About this property

Hotel El Zaguán Histórico

Colonial hotel with free breakfast and fitness centre
Free breakfast is available daily. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, a rooftop terrace, and tour/ticket assistance are also featured at Hotel El Zaguán Histórico. Free self parking is available.

Smoking is allowed in designated areas at this Colonial San Cristóbal de las Casas hotel.

  • 1 floor
  • 5 guestrooms or units
  • Full breakfast (free)
  • Terrace on the roof
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Garden
  • Fireplace in lobby
  • Smoking in designated areas
  • Water dispenser
Hotel El Zaguán Histórico offers 5 accommodations with a safe and complimentary bottles of water. 43-inch flat-screen televisions come with satellite channels. Bathrooms include a shower and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free 24-hour offsite parking within 200 metres
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Limited on-site self parking

Food and drink

  • Free full breakfast available daily 7:00 AM to 9:30 AM

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Dock
  • Garden
  • Rooftop terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Cobblestone flooring in public areas
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Stair-free path to entrance
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 floor
  • Colonial architecture
  • Communal living room
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Meal delivery service
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Ceiling fan
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 800 per vehicle (one-way, maximum occupancy 4)
  • Pet deposit: MXN 999 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a security system in all accommodation.

Property Registration Number 5550620602

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

El Zaguan Historico
Hotel Posada el Zaguan
Collection O Hotel El Zaguan
Hotel El Zaguán Histórico Hotel
Hotel El Zaguán Histórico San Cristóbal de las Casas
Hotel El Zaguán Histórico Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel El Zaguán Histórico?

Hotel El Zaguán Histórico offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel El Zaguán Histórico?

Yep, Hotel El Zaguán Histórico has a free self car park.

What makes Hotel El Zaguán Histórico a romantic place to stay?

Romance packages, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Hotel El Zaguán Histórico.

Does Hotel El Zaguán Histórico serve breakfast?

Sure does, complimentary full brekkie is served daily between 7:00 AM and 9:30 AM.

Is there a free airport shuttle available at Hotel El Zaguán Histórico?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

What time are check-in & check-out at Hotel El Zaguán Histórico?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel El Zaguán Histórico?

Furry friends are welcome at Hotel El Zaguán Histórico, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 10 kg per pet.

Hotel El Zaguán Histórico Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 23 out of 29 reviews
Rating 8 - Good. 4 out of 29 reviews
Rating 6 - Okay. 0 out of 29 reviews
Rating 4 - Poor. 1 out of 29 reviews
Rating 2 - Terrible. 1 out of 29 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast everyday. Buen servicio y limpieza. Perfecto lugar para regresar.
Stayed 3 nights in May 2025

8/10 Good

Oxana

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

TIFFANY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

4/10 Poor

Romelia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
On my check-in the key that was given to me did not work. I had to go up & down three times in order to get a key that work. 03/26/2023 same thing I had to go four times. I asked the person at the front desk to ask someone to go with me to make sure it opens. He was given vives as no care in the world and was in no hurry to help.
Stayed 8 nights in Mar 2023

10/10 Excellent

Jesus, Playa del Carmen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo fue excellentw
Stayed 2 nights in Sep 2022

10/10 Excellent

Hilda Ruth

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen lugar, acogedor y bonito.
Stayed 2 nights in Aug 2025

10/10 Excellent

Raul Angel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para hospedarse
Stayed 1 night in Aug 2025

10/10 Excellent

Clayton

Stayed 3 nights in May 2025

2/10 Terrible

Victor

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
el lugar no existe, es estafa
Stayed 5 nights in Feb 2025

10/10 Excellent

Yuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicacion, limpio,comodo.
Stayed 3 nights in Apr 2024

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, property conditions & facilities
Todo excelente!!
Stayed 6 nights in Mar 2024

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel décoré avec soin, chambre douillette, personnel attentif et agréable, vrai petit déjeuner, terrasse à l'étage.
Stayed 2 nights in Feb 2024

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024

8/10 Good

Karina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación, muy limpio, céntrico, desayuno sencillo pero rico, su personal de lo más amable y servicial, lo único que no me gustó fue que el agua se acaba muy rápido
Stayed 4 nights in Dec 2023

10/10 Excellent

Gerson Alonso

Stayed 2 nights in Dec 2023

10/10 Excellent

Birgit

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Voll zufrieden.

Es hat mir hier gut gefallen. Rund um die Uhr war immer einer ansprechbar. Man hat alles möglich gemacht, die Wünsche zu erfüllen. Frühstück war klein, aber ausreichend und liebevoll zubereitet. Frühstücksraum ist leider nur über eine enge Wendeltreppe zu erreichen. Ich würde dieses Hotel wieder nehmen. Einen kleinen Kretik-Punkt gibt aber doch. Die Handtücher müssten mal komplett erneuert werden 10 min Fußweg ins Zentrum. Zum Bausbahnhof ca. 15-20 Minuten. Kann mit Gepäck anstrengend sein. San Cristóbal ist eine kleine überschaubare Stadt, aber der Verkehr ist verhältnismäßig sehr stark. Bürgersteige sind zum normalen Lauf eigentlich nicht geeignet, sehr schmal und teilweise auch sehr hoch.
Stayed 3 nights in Nov 2023

10/10 Excellent

James

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Cute hotel with nice energy and nice rooms. Good complimentary breakfast too!
Stayed 2 nights in Apr 2023

10/10 Excellent

Xochitl

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2023

10/10 Excellent

Lidia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me parece un lugar muy bonito y con excelente atención por parte de su personal.
Stayed 7 nights in Feb 2023

10/10 Excellent

AGUSTIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

EL PERSONAL SE LLEVA LAS PALMAS, SON ESTUPENDOS.

Agradable lugar, son solo 5 habitaciones lo que te hace sentir como en casa … El desayuno es rico y variado y esta súper bien ubicado, caminando a pocos pasos estás cercas de la mayoría de los atractivos … En general, TODO muy bien, la relación calidad-precio es estupenda; pero lo que se lleva las palmas es LA ATENCIÓN DEL PERSONAL, súper amables y serviciales, muy en especial MARY; créanme que hacen todo lo posible por atenderte de lo mejor. Gracias por esta increíble estancia.
Fachada del hotel
Stayed 5 nights in Dec 2022

10/10 Excellent

Claudia

Stayed 2 nights in Dec 2022

10/10 Excellent

David Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato de todos los empleados fue excelente, el desayuno increíble y el ambiente en general súper agradable y seguro
Stayed 2 nights in Oct 2022

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación. En general muy bonito y buena atencion.
Stayed 1 night in Dec 2021

10/10 Excellent

Julie

Stayed 2 nights in Oct 2021

8/10 Good

Rocio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio, hotel bonito y cómodo

Lo mejor del hotel es su servicio, personal muy amable. Como recomendación solamente pondría black out a la cortina porque si entra algo de luz por la mañana.
Stayed 2 nights in Feb 2021