See all properties
Save

Nuestras Raices - Hotel Museo Restaurante

3.0 star property
Hotel in San Cristóbal de las Casas with 24-hour front desk and restaurant

Photo gallery for Nuestras Raices - Hotel Museo Restaurante

Interior detail
Interior
Courtyard
Comfort Quadruple Room
Garden

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

View map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪8 min walk‬
  • Place, Ciudad Cuauhtemoc
    ‪11 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪80 min drive‬

Room options

View all photos for Comfort Double Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
Electric kettle
Cable channels
Desk
  • Sleeps 2
  • 1 King Bed

View all photos for Comfort Triple Room

Comfort Triple Room

Comfort Triple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
Electric kettle
Cable channels
Desk
  • Sleeps 3
  • 1 King Bed and 1 Large Twin Bed

View all photos for Comfort Quadruple Room

Premium bedding, in-room safe, desk, iron/ironing board

Comfort Quadruple Room

Highlights

Heating
Flat-screen TV
Premium bedding
Hairdryer
Private bathroom
Electric kettle
Cable channels
Desk
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

About the area

San Cristóbal de las Casas

Nuestras Raices - Hotel Museo Restaurante puts you in the heart of San Cristóbal de las Casas, within steps of La Merced Church and Amber Museum of Chiapas. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and noon. There's also limited parking, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 3-property class Barrio de La Merced hotel include Regional Costume Museum and Plaza 31 de Marzo.

What's nearby

  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km
  • Ciudad Cuauhtemoc - 11 min walk - 1.0 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪KALA-MAR - ‬3 min walk
  • ‪Tamales Regionales - ‬3 min walk
  • ‪Toscano Café & Restaurante - ‬2 min walk
  • ‪Antojitos Carmelita - ‬1 min walk
  • ‪Habanero Terrazas - ‬2 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

Hotel in San Cristóbal de las Casas with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 19 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

Smart TV

Hotel Sombra del Agua

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
4.7 out of 5, Exceptional, 1,002 reviews
The price is AU$132
includes taxes & fees
27 Oct - 28 Oct
Hotel Sombra del Agua

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

What is the cancellation policy at Nuestras Raices - Hotel Museo Restaurante?

Nuestras Raices - Hotel Museo Restaurante offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Nuestras Raices - Hotel Museo Restaurante?

Yep, Nuestras Raices - Hotel Museo Restaurante has a free self car park. Onsite parking is limited.

What makes Nuestras Raices - Hotel Museo Restaurante a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Nuestras Raices - Hotel Museo Restaurante.

Does Nuestras Raices - Hotel Museo Restaurante serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7 AM to noon.

Is there a free airport shuttle available at Nuestras Raices - Hotel Museo Restaurante?

No, but there's an airport shuttle that runs from 7:30 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Nuestras Raices - Hotel Museo Restaurante?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Nuestras Raices - Hotel Museo Restaurante?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nuestras Raices - Hotel Museo Restaurante?

No, pets and service animals are not allowed.

Reviews

Nuestras Raices - Hotel Museo Restaurante Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 21 out of 42 reviews
Rating 8 - Good. 13 out of 42 reviews
Rating 6 - Okay. 6 out of 42 reviews
Rating 4 - Poor. 2 out of 42 reviews
Rating 2 - Terrible. 0 out of 42 reviews

Reviews

10/10 Excellent

Adriana Rubi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024

10/10 Excellent

Rogelio, Newbury Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!

8/10 Good

Amalia

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020

6/10 Okay

Aldo M, San Diego, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort

2 nights in San Cristobal

The staff here manages I believe multiple hotels so I had a terrible experience checking in. They didn't have much of my booking details from Expedia. I ended up in the smallest and ONLY room available even for San Cristobal standards. The second night we were moved to a much better room but the overall experience was already damaged. The hotel overall is good but probably a little pricey for all the options around. I requested to speak to a manager but ours schedules never coincided...even filled out at their request an onsite review leaving my contact info. No one ever followed up.

6/10 Okay

Verified traveller

Liked: Cleanliness

Nice hotel

Hotel was nice for the price and employees were very attentive and friendly. Rooms were decent and charming. A little dated but nicely decorated. If you want modern, this not the hotel for you.

8/10 Good

Michael, San Francisco, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel choice for San Cristobal

Good room and all the better because it was so quiet. There are two buildings with guest rooms. The rooms in the restaurant are not where you want to stay. Book one the quiet rooms in the rear building. Better than most of the comparable options. Like almost all the others, cold at night due to absence of heat.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024

6/10 Okay

Patricia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024

10/10 Excellent

Mauricio

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

8/10 Good

Luis Abraham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024

10/10 Excellent

PERLA EDITH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2024

8/10 Good

NANCY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Mar 2024

10/10 Excellent

Fabian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024

10/10 Excellent

Claudia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente

4/10 Poor

Marielba

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021

8/10 Good

Itzel Amairani

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021

8/10 Good

Verified traveller

Stayed 2 nights in May 2021

10/10 Excellent

Hektorin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021