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Nuestras Raices - Hotel Museo Restaurante

Property class: 3

Photo gallery for Nuestras Raices - Hotel Museo Restaurante

An outdoor dining area with a table set for two, surrounded by potted plants and a carriage.
A garden cart with potted plants and flowers in front of a building with a carriage parked nearby.
A hotel room with a large bed, two bedside tables with lamps, a wooden headboard, and a framed picture on the wall.
A carriage with a green roof parked in front of a building with a sign that reads "San Francisco."
A spacious restaurant with multiple dining areas, a central brick fireplace, and a variety of seating options including tables and chairs.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
  • Business services
  • Bar

Explore the area

View map
Diego de Mazariegos 43, Barrio de la Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪1 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪8 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪147 min drive‬

Room options

View all photos for Comfort Double Room

A neatly made bed with a red bedspread, two decorative pillows, and two bedside lamps.

Comfort Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Comfort Triple Room

A hotel room with a large bed, a desk, a lamp, and a wall with a historical photo and text.

Comfort Triple Room

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Comfort Quadruple Room

A neatly made bed with a red and white bedspread, a wooden headboard, and a small bedside table with a lamp.

Comfort Quadruple Room

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Bed
  • Free Wi-Fi

About the area

San Cristóbal de las Casas

Nuestras Raices - Hotel Museo Restaurante puts you in the heart of San Cristóbal de las Casas, within steps of La Merced Church and Amber Museum of Chiapas. Highlights at this hotel include a restaurant, free self-parking and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a business centre and concierge services. Additionally, you'll find a snack bar/deli and laundry facilities. Cooked-to-order breakfast is available daily between 7 AM and noon. There's also limited parking, along with the convenience of an airport shuttle. .Places within a 5-minute walk of this 3-property class Barrio de La Merced hotel include Regional Costume Museum and Plaza 31 de Marzo.

What's nearby

  • Amber Museum of Chiapas - 1 min walk - 0.0 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Mesoamerican Museum of Jade - 5 min walk - 0.5 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km
  • Santo Domingo Handicraft Market - 8 min walk - 0.7 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 73 min drive

Restaurants

  • ‪El Mezcalito - ‬8 min walk
  • ‪Buffalos Wings - ‬8 min walk
  • ‪Starbucks - ‬5 min walk
  • ‪Al Grano Café - ‬7 min walk
  • ‪Las Pichanchas - ‬5 min walk

About this property

Nuestras Raices - Hotel Museo Restaurante

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Business amenities include a business centre and 4 meeting rooms.

WiFi is free in public spaces. A terrace, tour/ticket assistance, and a garden are also featured at the business-friendly Nuestras Raices - Hotel Museo Restaurante. An airport shuttle (available on request) is available for a fee. Limited free parking is available on a first-come, first-served basis.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 19 guestrooms or units
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • No smoking on site
  • Bar or lounge
  • Dining venue
Nuestras Raices - Hotel Museo Restaurante offers 19 accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include a shower and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Similar properties

In-room safe, free WiFi, bed sheets
Hotel Diego de Mazariegos
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  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Breakfast available
4.4 out of 5, Excellent, 582 reviews
The price is AU$73
includes taxes & fees
13 Sept - 14 Sept
Hotel Diego de Mazariegos

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 7:30 AM to 7:00 PM on request
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to noon for a fee: MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms
  • Business centre

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Lever door handles
  • Upper floors accessible by stairs only
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Desk
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nuestras Raices - Hotel Museo Restaurante

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 110.20 to 150.80 for adults and MXN 110.20 to 150.80 for children
  • Airport shuttle fee: MXN 1102 per vehicle (one-way, maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Nuestras Raices-Hotel Museo Restaurante Hotel
Nuestras Raices Hotel Museo Restaurante
Hotel Nuestras Raices-Hotel Museo Restaurante
Nuestras Raices - Hotel Museo Restaurante Hotel

Frequently asked questions

What is the cancellation policy at Nuestras Raices - Hotel Museo Restaurante?

Nuestras Raices - Hotel Museo Restaurante offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Nuestras Raices - Hotel Museo Restaurante?

Yep, Nuestras Raices - Hotel Museo Restaurante has a free self car park. Onsite parking is limited.

What makes Nuestras Raices - Hotel Museo Restaurante a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Nuestras Raices - Hotel Museo Restaurante.

Does Nuestras Raices - Hotel Museo Restaurante serve breakfast?

Sure does, cooked-to-order breakfast is on offer daily from 7 AM to noon.

Is there a free airport shuttle available at Nuestras Raices - Hotel Museo Restaurante?

No, but there's an airport shuttle that runs from 7:30 AM - 7:00 PM on request for a fee.

Is there a bar or restaurant at Nuestras Raices - Hotel Museo Restaurante?

Yep, they've got a lounge bar and an onsite restaurant that serves Regional cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Nuestras Raices - Hotel Museo Restaurante?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Nuestras Raices - Hotel Museo Restaurante?

No, pets and service animals are not allowed.

Nuestras Raices - Hotel Museo Restaurante Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 33 out of 58 reviews
Rating 8 - Good. 16 out of 58 reviews
Rating 6 - Okay. 7 out of 58 reviews
Rating 4 - Poor. 2 out of 58 reviews
Rating 2 - Terrible. 0 out of 58 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Rogelio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great experience at the hotel and restaurant. All employees were friendly and helpful. Thank you!
Verified review

10/10 Excellent

Adriana Rubi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
:)
Stayed 4 nights in May 2024
Verified review

8/10 Good

Gonzalo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien
Stayed 1 night in May 2026
Verified review

10/10 Excellent

José

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones son muy confortables, el personal excelente, el jardín cuenta con servicio del restaurante que tiene muy buen sabor
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

FERSEN JOAQUÍN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La habitación es muy bonita la maca algo hundida peor nada grave, realmente fue cómodo, quizás agregaría más botellas de agua ya que era una habitación cuádruple, pero en general bien, en la fruta del buffet habían 2 cabellos únicamente para tener en cuenta, el personal muy amable y muy atento
Stayed 1 night in Apr 2026
Verified review

6/10 Okay

Erik

Liked: Cleanliness, property conditions & facilities
La Red Wi-Fi no llega a las camas principales, al entrar, la habitación prácticamente está incomunicado, deberían ofrecer una buena red Wi-Fi, ya que la red celular no es muy buena en la zona, cosa que se entiende. Se le comentó este problema al personal de Hotel y no ofreció solución a este planteamiento.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

JUAN RAMON

Liked: Cleanliness, staff & service, amenities
La habitación estaba muy limpia, olía muy bien. El personal es muy amable y atento. Las instalaciones son preciosas. Solo que las almohadas son muy gruesas y rígidas y el papel del sanitario es muy delgado y un poco incomodo de extraer del expendedor.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

irian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy buen servicio
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Yara vidalma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una experiencia increíble muy amables y atentos don Juanito único
Stayed 1 night in Nov 2025
Verified review

6/10 Okay

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mejora la higiene de las camas

La ubicación es excelente está cerca del centro y la plaza pero mi niña y yo amanecimos con varios piketes.
Stayed 1 night in Jul 2025
Verified review

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Buena atención, limpieza y precio.
Stayed 1 night in Dec 2024
Verified review

10/10 Excellent

Guadalupe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Aug 2024
Verified review

6/10 Okay

Patricia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Había arañas en mi habitación y en la de mis sobrinos una vitrina con animales disecados, muy desagradable y triste que exhiban esas cosas
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Luis Abraham

Liked: Cleanliness, staff & service, property conditions & facilities
La verdad esta horrible no por el lugr si no por la poca politica de sus empleados, externare las razones: No nos dieron opcion sobre el horario de alojamiento, ni tampoco nos solicitaron un taxi. Y tambien no llegaba el internet a la habitacion, es todo gracias por nada
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Yamil Santiago

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buena atención y un lugar cómodo y bonito
Stayed 2 nights in Jan 2024
Verified review

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente
Verified review

4/10 Poor

Marielba

Liked: Staff & service
Disliked: Property conditions & facilities
No me respetaron mi reservación en el hotel y me mandaron a otro de la misma cadena, justificándome que llego un grupo. Pero si uno hace la reserva es precisamente de tener algo seguro.
Stayed 1 night in Nov 2021
Verified review

10/10 Excellent

Hever

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo bien, muy limpio, muy buena atencion solo falta estacionamiento
Stayed 2 nights in Oct 2021
Verified review

8/10 Good

Itzel Amairani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Atención y comida excelentes

Fui con mis papás para tomar vacaciones en Chiapas y la atención del hotel fue la mejor: son muy amables y educados. La comida es otro de los puntos destacables, es muy rica y barata. En general estuvo bien ya que además, la ubicación es céntrica y puedes ir caminando a lugares bonitos de San Cristóbal. Los únicos puntos negativos son el olor de las habitaciones ya que hay mucha humedad y le falta mantenimiento a la madera; y para mala suerte, nos tocó un grupo de adolescentes que estuvo hospedado y hacían mucho ruido por lo cual nos pareció un poco incómodo por la noche.
Stayed 3 nights in Oct 2021
Verified review

8/10 Good

Amalia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
We never got hot water in time
Stayed 1 night in Jun 2021
Verified review

10/10 Excellent

Hektorin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente opción

Recomendación personal me gusto mucho
Stayed 1 night in Mar 2021
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lindo Agradable y muy atentos todos Gran decoración y personal
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Rodrigo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena hubicacion
Stayed 3 nights in Jan 2020
Verified review

8/10 Good

Tomás

Liked: Cleanliness, property conditions & facilities, room comfort

Magnifico hotel pero desatento check in

Es un hotel muy bonito, un agradable y rico menú del restaurant, la atención de meseros muy buena. La ubicación es excelente. Lo que no me agradó fué la rigidez en el check in, ya que no nos permitieron estar después de las 12 del día, cuando en otros hoteles de igual o mayor categoría siempre nos dan una hora adicional para desocupar (porque aprovechamos ese tiempo para hacer compras adicionales), sobretodo cuando saben que somos buenos y apacibles clientes, que apoyamos la derrama económica de la ciudad. Sin embargo la recepcionista se mostró desatenta, inflexible e incomprensiva en ese sentido. Le faltó tacto y visión de negocios, porque no pienso regresar a ese hotel y yo visito esta ciudad por lo menos 3 veces al año. Gracias
Stayed 2 nights in Jan 2020
Verified review

8/10 Good

Cira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hotel

La atención adecuada,camas cómodas, cuartos limpios,no hay ruido cerca,pueden ir caminando al centro,solo el estacionamiento no esta en el hotel,sino a dos hoteles más pero cerca y se ve seguro,tienen suficientes cobertores para el frío de San Cristóbal
Stayed 1 night in Nov 2017