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Hotel Sombra del Agua

3.5 star property
Colonial hotel with restaurant and bar/lounge

Photo gallery for Hotel Sombra del Agua

Property amenity
Exterior
Restaurant
Restaurant
Superior Room, 2 Double Beds

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
  • Breakfast available
  • Business services
  • Bar
The current price is AU$157
includes taxes & fees
3 Feb - 4 Feb

Explore the area

View map
Calle 1, De Marzo 15, Esquina Avenida 16, San Cristóbal de las Casas, CHIS, 29200
  • Place, San Cristóbal de las Casas Cathedral
    ‪2 min walk‬
  • Place, Mesoamerican Museum of Jade
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪119 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | View from room

Classic Room, 2 Double Beds

9.8 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

Superior Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed

Classic Room, 1 King Bed

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed

Superior Room, 1 King Bed

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Deluxe Suite, 2 Double Beds

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Cable channels
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Deluxe Suite, 1 King Bed

Highlights

Air conditioning
Heating
Smart TV
Separate bedroom
Premium bedding
Private bathroom
Hairdryer
Cable channels
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Family Room

Family Room

Family Room

Highlights

Air conditioning
Heating
Smart TV
Premium bedding
Private bathroom
Hairdryer
Cable channels
In-room safe
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

About the area

San Cristóbal de las Casas

Hotel Sombra del Agua puts you in the heart of San Cristóbal de las Casas, within steps of Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral. Highlights at this Colonial hotel include in-room free WiFi, free high-speed Internet and Smart TVs. .For a drink, you can stop by the hotel's own lounge bar. Additionally, you'll find free Wi-Fi in public areas, a conference centre and a snack bar/deli. Cooked-to-order breakfast is available daily between 7:00 AM and noon. There's also the convenience of limited parking. .Places within a 5-minute walk of this 3.5-property class Zona Centro hotel include Museo de San Cristóbal and Plaza 31 de Marzo.

What's nearby

  • San Cristóbal de las Casas Cathedral - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 3 min walk - 0.3 km
  • Ex-Convent of Santo Domingo - 5 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 7 min walk - 0.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 73 min drive

Restaurants

  • ‪El Mezcalito - ‬1 min walk
  • ‪Café Bar Revolución - ‬1 min walk
  • ‪Casa Santa - ‬1 min walk
  • ‪Tarumba Restaurant - ‬1 min walk
  • ‪Via Vai Ristorante Lounge - ‬1 min walk

About this property

Hotel Sombra del Agua

Colonial hotel with restaurant and bar/lounge
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. Multilingual staff, tour/ticket assistance, and a garden are also featured at Hotel Sombra del Agua. The hotel can provide concierge services and wedding services.

This Colonial San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 78 guestrooms or units
  • 3 levels
  • Built in 1907
  • Deli
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel Sombra del Agua offers 78 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wired and wireless Internet access. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 100 metres
  • Limited on-site parking
  • Onsite parking options include a carport

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: MXN 200 to 300 for adults and MXN 120 to 180 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Family friendly

  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre
  • Meeting room

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchairs on site

More

  • 1 building
  • 3 floors
  • Built in 1907
  • Colonial architecture
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 450 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 200 to 300 for adults and MXN 120 to 180 for children
  • Rollaway bed fee: MXN 450 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and cash.

Property is also known as

Holiday Inn San Cristobal-Espanol
Holiday Inn San Cristobal-Espanol Hotel
Holiday Inn San Cristobal-Espanol San Cristobal De Las Casas
Hotel Sombra del Agua Hotel
Hotel Sombra del Agua San Cristóbal de las Casas
Hotel Sombra del Agua Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Hotel Sombra del Agua?

Hotel Sombra del Agua offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Sombra del Agua?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at Hotel Sombra del Agua on 3 Feb 2026 start from AU$157.22, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Sombra del Agua?

Onsite parking is limited.

What makes Hotel Sombra del Agua a romantic place to stay?

A lounge bar, plus premium bedding in the guestrooms, help set the scene for a romantic weekend at Hotel Sombra del Agua.

Does Hotel Sombra del Agua serve breakfast?

Yep, cooked-to-order breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Sombra del Agua?

No, Hotel Sombra del Agua does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Sombra del Agua?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Sombra del Agua?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Sombra del Agua?

No, only service animals are allowed.

Hotel Sombra del Agua Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 785 out of 1000 reviews
Rating 8 - Good. 158 out of 1000 reviews
Rating 6 - Okay. 37 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Great service overall
Stayed 2 nights in Oct 2025

10/10 Excellent

Neda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and staff were kind and amazing. We will be back soon!
Stayed 6 nights in Sep 2025

10/10 Excellent

Elizabeth

Stayed 3 nights in Oct 2025

10/10 Excellent

Gerardo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean and bed was comfortable. The dining was amazing. I have to say I miss the meals that were on the menu. The staff was super friendly and always attentive. We will definitely stay there again.
Stayed 4 nights in Oct 2025

10/10 Excellent

ABDUR, DECATUR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at Sombra del Agua went above and beyond to make our recent trip a truly unforgettable experience. Not only did they provide exceptional accommodations and service at their beautiful hotel, but they also facilitated a fabulous dinner for our large group. The beds were very comfortable and the location is perfect. The hotel used to be an old home, so there isn’t the best insulation. They have a sister hotel that has more updated rooms and a spa & gym. Both restaurants are amazing.
Stayed 4 nights in Oct 2025

8/10 Good

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Restaurant service was very slow. We cancelled our order and had bfast at another place
Stayed 4 nights in Oct 2025

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, property conditions & facilities
Undoubtedly one of the most beautiful hotels in SC. Would stay again. The staff is phenomenal.
Stayed 5 nights in Oct 2025

10/10 Excellent

Patrice

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful hotel with wonderful service and delicious food. 10/10 I will be back!
Stayed 3 nights in Oct 2025

10/10 Excellent

Zayra

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean room, very nice staff.
Stayed 6 nights in Sep 2025

10/10 Excellent

Ernesto

Stayed 4 nights in Sep 2025

10/10 Excellent

Juan Carlos

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Siempre un placer poder regresar a este Hotel. Excelente atención.
Stayed 4 nights in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had my wedding ceremony and dinner here and it was absolutely marvelous.
Stayed 1 night in Sep 2025

10/10 Excellent

Sandra, Thornton

Stayed 1 night in Sep 2025

10/10 Excellent

Oralia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very please with everything
Stayed 4 nights in Aug 2025

10/10 Excellent

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Sarah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fabulous stay in Chiapas

We had a wonderful Time - hotel is very stylish and comfortable and the staff are fantastic - friendly and charming. The food in the restaurant was extremely good too for breakfast and dinner with local ingredients and all with the chefs little twist on things. I look forward to returning
Stayed 3 nights in Aug 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Tamara Noriega

Travelled with partner
Liked: Cleanliness, amenities
Disliked: Staff & service
We stayed for two full weeks. Overall, everything was okay. We booked a family room, but one of the showers didn’t have hot water. We reported it, and the staff responded promptly. Unfortunately, the reception experience was poor and not welcoming at all. From the moment we arrived, there was little effort to make us feel at home or to provide basic information about the hotel. We had heard that the hotel offered many amenities and had unique features, but no one gave us a tour or even explained what was available. What was truly surprising is that after two weeks of staying there, it was El Secreto—the restaurant of a completely different hotel next door—where someone finally took the time to explain the concept and design of our hotel. It was honestly unbelievable that an external staff member did more to inform us than the hotel’s own team. We also had a disappointing experience with the restaurant hostess when ordering room service. She asked about food allergies, and when I mentioned I was allergic to mushrooms, she laughed with the waiter, saying the dish I ordered “obviously” didn’t contain mushrooms. It felt unprofessional and disrespectful. Really, the hotel has a good reputation, but it is not worth it.
Stayed 14 nights in Jun 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect
Stayed 1 night in Jul 2025

10/10 Excellent

Neyma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love it! Just perfect
Stayed 3 nights in Jul 2025

8/10 Good

Cynthia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great staff
Stayed 5 nights in Jun 2025

8/10 Good

Xochilt Adriana

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio,tuvimos un problema con A/C fueron y lo arreglaron de inmediato,camas muy comodas,baño limpio, el restautante deliciosos,muy centrico todo 100 recomendable
Stayed 4 nights in Jun 2025

10/10 Excellent

Daniel

Stayed 3 nights in Jun 2025