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Casa Indigo Hotel

Property class: 3

Photo gallery for Casa Indigo Hotel

An indoor dining area with wooden tables and chairs, a brick wall, and a green plant wall.
A room with a brick wall, a metal bed frame, a wooden ladder, and a framed picture on the wall.
A sign for Casa Indigo Hotel.
A corridor with white walls, tiled floor, and wooden railings.
A corridor with a tiled floor, a metal railing, and a fire extinguisher mounted on the wall.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Housekeeping
  • 24/7 front desk
The current price is AU$80
includes taxes & fees
19 Aug - 20 Aug

Explore the area

View map
Matamoros #8 La Merced, San Cristóbal de las Casas, CHIS, 29240
  • Place, Amber Museum of Chiapas
    ‪2 min walk‬
  • Place, Santo Domingo Handicraft Market
    ‪6 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪7 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪147 min drive‬

Room options

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • Sleeps 2
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Room

In-room safe, desk, free WiFi, bed sheets

Room

  • Sleeps 4
  • Free Wi-Fi

View all photos for Double Room

A room with two beds, a desk, and a chair. There is a balcony with a view of trees and a railing.

Double Room

10.0 out of 10
Exceptional
(1 review)
  • 15 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Triple Room

A room with a brick wall, a metal bed frame, a wooden ladder, and a framed picture on the wall.

Triple Room

  • Park view
  • 15 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

A room with two beds, a brick wall, a hanging lantern, and a framed picture on the wall.

Quadruple Room

  • 15 sq m
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

San Cristóbal de las Casas

Casa Indigo Hotel puts you in the heart of San Cristóbal de las Casas, within steps of Amber Museum of Chiapas and La Merced Church. Highlights at this hotel include a restaurant and in-room free WiFi. .This smoke-free hotel offers free WiFi in public areas, concierge services and a 24-hour front desk. Plus you'll find a library, luggage storage and a front desk safe. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3-property class Barrio de La Merced hotel include Regional Costume Museum and Plaza 31 de Marzo.

What's nearby

  • Amber Museum of Chiapas - 2 min walk - 0.2 km
  • Church of San Cristobal - 3 min walk - 0.3 km
  • Plaza 31 de Marzo - 5 min walk - 0.5 km
  • Santo Domingo Handicraft Market - 6 min walk - 0.6 km
  • San Cristóbal de las Casas Cathedral - 7 min walk - 0.6 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 73 min drive

Restaurants

  • ‪Las Pichanchas - ‬3 min walk
  • ‪La Faena Tacos•Parrilla•Bar - ‬2 min walk
  • ‪Antojitos Carmelita - ‬1 min walk
  • ‪Torteria Las Tortugas - ‬5 min walk
  • ‪Tamales Regionales - ‬3 min walk

About this property

Casa Indigo Hotel

There's a restaurant on site. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A library, tour/ticket assistance, and concierge services are also featured at Casa Indigo Hotel.

This 3-star San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 19 guestrooms or units
  • 3 levels
  • Built in 2013
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Library
  • No smoking on site
  • Dining venue
Casa Indigo Hotel offers 19 accommodations with a safe and complimentary bottles of water. 32-inch LED televisions come with cable channels. Bathrooms include a shower, designer toiletries and hairdryers.

This San Cristóbal de las Casas hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Similar properties

Front of property
Hotel Mukul Na
San Cristóbal de las Casas
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Bar
4.7 out of 5, Exceptional, 279 reviews
The price is AU$56
includes taxes & fees
24 Aug - 25 Aug
Hotel Mukul Na

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • A restaurant

Things to do

  • Library

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift

More

  • 1 building
  • 3 floors
  • Built in 2013
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • Free bottled water

More

  • Desk
  • Free local calls
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Indigo Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't served or allowed at Casa Indigo Hotel.

Property is also known as

Casa Indigo Hotel San Cristobal de las Casas
Casa Indigo Hotel
Hotel Casa Indigo San Cristobal De Las Casas, Mexico - Chiapas
Casa Indigo San Cristobal de las Casas
Casa Ingo Cristobal las Casas
Casa Indigo Hotel Hotel
Casa Indigo Hotel San Cristóbal de las Casas
Casa Indigo Hotel Hotel San Cristóbal de las Casas

Frequently asked questions

What is the cancellation policy at Casa Indigo Hotel?

Casa Indigo Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Casa Indigo Hotel?

As of 18 Aug 2026, prices found for a 1-night stay for 2 adults at Casa Indigo Hotel on 19 Aug 2026 start from AU$80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Casa Indigo Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Casa Indigo Hotel?

Yep, you can grab a meal at Casa Indigo Hotel's onsite restaurant.

What time are check-in & check-out at Casa Indigo Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Casa Indigo Hotel?

No, pets and service animals are not allowed.

Casa Indigo Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 95 out of 236 reviews
Rating 8 - Good. 104 out of 236 reviews
Rating 6 - Okay. 26 out of 236 reviews
Rating 4 - Poor. 9 out of 236 reviews
Rating 2 - Terrible. 2 out of 236 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Jesus Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy bien

Todo muy bien, muy amables en general
Stayed 7 nights in Apr 2024
Verified review

4/10 Poor

José Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vuelvo a llegar al pozo del colchón

Los colchones pésimo, mejor dormir en el suelo, se les contento si los cambiaban, teniendo habitaciones vacías y no lo hicieron, no cambias las toallas, siempre las misma en los 7 días que estuvimos y te dejan cafetera pero nunca te ponen café, solo el primer día y un día nos dejaron sin rollo sanitario
Stayed 6 nights in Dec 2023
Verified review

8/10 Good

MOISES

Liked: Cleanliness, staff & service, property conditions & facilities
La cercania con el centro historico...
Stayed 4 nights in Jul 2022
Verified review

6/10 Okay

Edna

Liked: Staff & service
Disliked: Amenities
It is a beautiful property and the concept is very nice, the only downfalls are the beds (hard as a rock) and shower needs to be deep-cleaned or be remodel. Breakfast, excellent, good staff service.
Stayed 8 nights in Mar 2022
Verified review

6/10 Okay

Edgar Alejandro

Disliked: Staff & service, room comfort

Caro para lo que ofrece.

Hotel sin estacionamiento, camas duras, no había caliente en la mañana para ducharse, red de internet muy mala.
Stayed 1 night in Dec 2020
Verified review

8/10 Good

SALOMON

Liked: Cleanliness, staff & service, property conditions & facilities

Parking is not on the premises

Parking is not part of the hotel, but a block away. Very inconvenient, specially if it's raining and you a lot of bags
Stayed 1 night in Oct 2020
Verified review

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
The location was ideal for walking to town and seeing sights. We lost a phone while there, and staff were helpful to us to look for it. However we looked under furniture where a very thick layer of dust covered the floors, never been swept under the beds or dressers. Don’t stay in Room 75 until they correct the shower plumbing as the odor is extremely offensive. Breakfasts were very good, juice and fruit and bread are self serve, eggs are served if you ask for it. Generally we enjoyed our stay and would recommend this hotel.
Stayed 3 nights in Mar 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicación a 3 cuadras de los corredores turísticos, personal muy amable, muy bonito concepto. Volvería a hospedarme ahí
Stayed 6 nights in Feb 2020
Verified review

8/10 Good

LUIS

Liked: Cleanliness, staff & service
Me gusto el estilo y ubicación, sin embargo creo que por ser estilo rustico no quiera decir que no se cuiden los detalles, ejemplo sellado de puertas y ventanas, acabados en las habitaciones.
Stayed 2 nights in Feb 2020
Verified review

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena ubicación y buena atención el estacionamiento a la vuelta del lugar recomendable
Stayed 2 nights in Jan 2020
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Céntrico y tranquila la zona muchos comercios excelentes ubicaci
Stayed 4 nights in Jan 2020
Verified review

10/10 Excellent

RAFAEL ALFONSO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

HOTEL CENTRICO

EXCELENTE HOTEL, MUY CÉNTRICO, DESAYUNO COMPLETO!!!
Stayed 2 nights in Dec 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El trato del personal fue muy amable y las habitaciones sencillas pero muy cómodas.
Stayed 2 nights in Oct 2019
Verified review

10/10 Excellent

MARIA GUADALUPE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mas que excelente, el trato de Carlos en recepción es lindísima persona, todos muy atentos el hotel lindo, lo he recomendado a mis amistades que próximamente van a san cristobal
Stayed 4 nights in Sep 2019
Verified review

10/10 Excellent

Esmeralda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Tiene estilo.

Me encanto, tiene un estilo único. Solo habría que mejorar un poco la ventilación.
Stayed 1 night in Sep 2019
Verified review

6/10 Okay

Victoria

Liked: Staff & service
ubicacion muy buena habitaciones sin ventilacion y ruidosas
Stayed 4 nights in Aug 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sfeervol hotel, nette kamers. Helaas spreekt het personeel geen engels
Stayed 2 nights in Aug 2019
Verified review

2/10 Terrible

Verified traveller

Disliked: Amenities, property conditions & facilities
Tiene diseño antiguo pero está lleno de humedad y es muy caro para los servicios que ofrece. Además si contrata por Expedia no facturan
Stayed 1 night in Jul 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Personal super amable! :)

Hotel pequeño pero super lindo, cómodo; el personal super amable!!!... Ahí contraté todos los tours, y pasan por ti al hotel, no sé si por la ubicación del hotel, pero, mi familia y yo eramos los primeros en subir a la camioneta que pasaba por nosotros, así que teníamos la ventaja de escoger los lugares. Está a 4 cuadras del centro de San Cristobal, distancia super accesible para ir caminando, viendo tienditas, ir al oxxo, a un bar y regresar de la misma manera. El desayuno es sencillo, pero rico.
Stayed 5 nights in Jul 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Me encanto su concepto rústico pero al mismo tiempo moderno, muy linda habitación cómoda Si servicio excelente.
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel sencillo, pero bonito, limpio, bien ubicado. Perfecto para mantenerte activo en el día y llegar a descansar. El desayuno de la mañana, cumplidor. Personal muy atento
Stayed 2 nights in Jun 2019
Verified review

10/10 Excellent

Santiago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location. Comfort. Cleanliness. Staff. Good Breakfast. Always enjoy staying at the Casa Indigo!
Stayed 7 nights in Jun 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó mucho el establecimiento, el servicio excelente, la ubicación y la comida también. El único "pero" que le pongo es que la habitación que me dieron estaba exactamente en la esquina y había ruido de la calle todo el día y hasta altas horas de la noche.
Stayed 2 nights in May 2019
Verified review

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente trato del personal , habitación limpia , rico desayuno
Stayed 3 nights in May 2019
Verified review

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal un poco despistado. El desayuno podría variar más. La ducha debería tener mas ventilación.
Stayed 2 nights in May 2019