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Casa de los Arcangeles

3.5 star property
Colonial hotel with full-service spa and sauna

Photo gallery for Casa de los Arcangeles

Premium bedding, down duvets, memory-foam beds, individually decorated
View from room
Exterior detail
Reception
Courtyard view

Reviews

8.4 out of 10
Very good

Popular amenities

  • Spa
  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

View map
C. Cuauhtemoc No.4 Centro Historico, San Cristóbal de las Casas, CHIS, 29200
  • Place, Santo Domingo Handicraft Market
    ‪2 min walk‬
  • Place, Plaza 31 de Marzo
    ‪2 min walk‬
  • Place, San Cristóbal de las Casas Cathedral
    ‪3 min walk‬
  • Airport, Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪117 min drive‬

Room options

About the area

San Cristóbal de las Casas

Casa de los Arcangeles puts you in the heart of San Cristóbal de las Casas, within steps of Museo de San Cristóbal and Plaza 31 de Marzo. Highlights at this Colonial hotel include a full-service spa, a restaurant and a sauna. .A day of pampering can include massages and aromatherapy. The restaurant, San Gabriel, is open for breakfast. Plus you'll find free Wi-Fi in public areas and coffee/tea in a common area. There's also the convenience of an airport shuttle. .Places within a 5-minute walk of this 3.5-property class Zona Centro hotel include Church of San Nicolás and San Cristóbal de las Casas Cathedral.

What's nearby

  • Santo Domingo Handicraft Market - 2 min walk - 0.2 km
  • Plaza 31 de Marzo - 2 min walk - 0.2 km
  • Mesoamerican Museum of Jade - 3 min walk - 0.3 km
  • San Cristóbal de las Casas Cathedral - 3 min walk - 0.3 km
  • Ciudad Cuauhtemoc - 10 min walk - 0.9 km

Getting around

  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl) - 72 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Histórico Café Tostador - ‬1 min walk
  • ‪Estacion 1528 - ‬1 min walk
  • ‪Praga Bar - ‬1 min walk
  • ‪Café Bar 500 Noches San Cristóbal - ‬1 min walk

About this property

Casa de los Arcangeles

Colonial hotel with full-service spa and sauna
There's a restaurant on site. WiFi is free in public spaces. Casa de los Arcangeles offers its guests a full-service spa and a sauna. Spa services, a terrace, and tour/ticket assistance are also featured at Casa de los Arcangeles. The hotel can provide concierge services and wedding services.

This 3.5-star San Cristóbal de las Casas hotel is smoke free.

  • 1 building
  • 9 guestrooms or units
  • 2 levels
  • Coffee in lobby
  • Front desk (24 hours)
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Television in lobby
  • Bellhop
  • No smoking on site
  • Dining venue
Casa de los Arcangeles offers 9 accommodations with designer toiletries and a hairdryer. Each accommodation is individually furnished and decorated. Memory foam beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is provided on a daily basis.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Offsite parking; discounts available
  • Return airport shuttle (surcharge)

Food and drink

  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • San Gabriel

Things to do

  • Full-service spa
  • Piano
  • Sauna
  • TV in common areas

Family friendly

  • Living room

Conveniences

  • 24-hour front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Massage
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 2 floors
  • Colonial architecture
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Shower
  • Towels provided

Food and drink

  • Blender
  • Cookware, dishware, and utensils
  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Living room

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: MXN 907

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

This property is closed from 10 November 2024 to 9 November 2026 (dates subject to change).
The property is closed between 1 April and 16 April.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 6 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 907

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Boutique Casa de los Arcangeles
Boutique los Arcangeles
Hotel Boutique Casa de los Arcangeles
Hotel Boutique los Arcangeles
Hotel Boutique Casa los Arcangeles San Cristobal de las Casas
Hotel Boutique Casa los Arcangeles
Boutique Casa los Arcangeles San Cristobal de las Casas
Boutique Casa los Arcangeles
Casa de los Arcangeles Hotel
Hotel Boutique Casa de los Arcangeles
Casa de los Arcangeles San Cristóbal de las Casas
Casa de los Arcangeles Hotel San Cristóbal de las Casas

Frequently asked questions

Is there a spa on site at Casa de los Arcangeles?

Yep, there is an onsite spa at Casa de los Arcangeles. You'll enjoy services like massages.

Is there a free airport shuttle available at Casa de los Arcangeles?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Casa de los Arcangeles?

Yep, you can grab a meal at Casa de los Arcangeles's onsite restaurant.

What time are check-in & check-out at Casa de los Arcangeles?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa de los Arcangeles?

No, pets are not allowed.

Reviews

Casa de los Arcangeles Reviews

8.4

Very good

9.0/10

Cleanliness

8.4/10

Staff & service

5.0/10

Amenities

8.6/10

Property conditions & facilities

2.0/10

Eco-friendliness
Rating 10 - Excellent. 24 out of 54 reviews
Rating 8 - Good. 19 out of 54 reviews
Rating 6 - Okay. 8 out of 54 reviews
Rating 4 - Poor. 1 out of 54 reviews
Rating 2 - Terrible. 2 out of 54 reviews

Reviews

6/10 Okay

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect place to stay in San Cristóbal

I have no complaints about this hotel. It was really great and ended up looking better in person than in the pictures. Very nicely decorated and a friendly staff is always a plus!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A boutique gem in San Cristobal!

We spent four wonderful nights in this quiet yet convenient location. The staff were delightful and always willing to help. The room was beautiful and spotlessly clean.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved our stay here!

Great 2-night stay, and perfect for relaxation. Lovely buffet breakfast served in the central area right outside our hotel room. This hotel is situated within a block walking distance to the plaza and other amazing walking streets. The hotel is beautifully furnished in the older colonial style with beautiful wooden doors and amazing architecture. Very quiet (only 8-9 rooms) and conducive to sound sleep even though it's in the heart of the city. We thoroughly enjoyed our time there.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Centrally located hotel with good breakfastd/wi

Nice place, centrally located in the most hip area of the city. Walking distance to nearly everything. Well managed hotel and very friendly/accommodating staff

8/10 Good

meh, k

Liked: Cleanliness, staff & service, property conditions & facilities

E excellent location

Walking distance from everything and everywhere.delicious breakfast and friendly staff.mattress hard as a rock and the toiletries very cheap quality.

10/10 Excellent

Linda, Ventura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect in center of city

Excellent front desk help. Always friendly.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities

Lovely Hotel with Booking Problems Unsettled

This is a lovely older hotel ideally located in San Cristobal. However, we had problems with our check-in. We did not get the room that we booked: king bed, private terrace and a fireplace. We even showed them the pictures that the hotel had posted online and they claimed that they were not told that we wanted that room all the while that was the only room shown. So be sure to follow up with the hotel directly - they told us that the room we booked cost more and was also not available. They would not even give us a complimentary breakfast for our trouble. The woman who works at the front desk in the mornings was very apologetic, but the evening clerk was rude. We did not even get our complimentary welcome cocktail. The other staff were very kind and pleasant. Hotels.com was very accommodating and made it up to us!

4/10 Poor

Connie, Olympia, WA

Disliked: Staff & service, property conditions & facilities, room comfort

Not as expected

Completely empty. Staff not helpful. Required a 1000 pesos deposit for "incidentals" but the clerk didn't know how to refund it. Definitely do not recommend.

10/10 Excellent

Ryan, Chiapas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel

My wife and I were very pleased with the hotel. It was very clean, and in a convenient location. The staff were very helpful. The hotel was very quiet, especially after the restaurant closed down. The restaurant served very good food and excellent coffee. We have been to San Cristobal several times, and we plan to stay at this hotel in the future.

8/10 Good

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Gorgeous hotel, no airport shuttle

Gorgeous hotel, GREAT location, excellent service with one important exception: advertised airport shuttle doesn’t exist. One of the oldest colonial buildings in SC, it is in the historic district, walking distance to everything. Nicely appointed room and bathroom (#2 described well by another reviewer). Plenty of hot water, great shower head, very comfortable bed. So grateful for the electric room heater! About four of seven rooms are arranged colonial-style around the dining area set in an inside courtyard, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back garden patio. Limited but delicious breakfast included in our discounted price (50% off) for Feb 27-28. Great staff! Very helpful, friendly. Noise from nightlife and dining area never woke us but ear plugs are advisable. The shuttle was one reason I chose this hotel. I confirmed it by phone with hotels.com. Airport taxi charged a premium (700 pesos) because it was midnight. I showed the manager a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference (200 pesos) between what I paid and what was promised. Instead, we were offered a taxi to the airport for the advertised price but that, too, fell through. I told the staff and am still waiting to hear from the manager. I recommended the management address this but I still see it on hotels.com as of 3/11/14. Also, no slippers or bathrobe are provided as promised.

10/10 Excellent

Francisca, Tucson, AZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

highly recommend tho shuttle falsely advertised

Beautiful hotel, GREAT location, excellent service except advertised shuttle from Tuxtla Gutierrez airport doesn’t exist. In historic district, close to everything, in the heart of the action. Presumably one of the oldest colonial buildings in the city. Nicely decorated room and bathroom, plenty of hot water, great shower head. Very comfortable bed. So grateful for the electric room heater! Of some seven rooms total, about four on first floor arranged (colonial-style) around a beautiful, inside courtyard which is the dining area, gorgeously appointed, filled with natural light. Beautiful common areas: reading room, store, back patio with potted plants. Limited but delicious breakfast included. Great staff! All very helpful, friendly. Noise from nightlife and dining area never woke us. If you’re a light sleeper, take ear plugs. The shuttle was a main reason I chose this hotel. I confirmed it by phone with hotels.com. Taxi charged a premium because it was midnight. I told the manager, showing a print out where it is promised. She said they had no shuttle. I asked for reimbursement of the difference of what I paid the taxi and what was promised. Instead, I was offered a taxi to the airport at the advertised price when I left. The hotel management and/or hotels.com need to address this and other minor discrepancies in what is promised on the website such as slippers and a bathrobe provided in the room. Makes me hesitant to use hotels.com, again.

10/10 Excellent

Mary Horton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Bart, Mexico City

Disliked: Property conditions & facilities, room comfort

Small city hotel close to the central square

well located basic hotel that's on for a short stay. Rooms are sober with a noisy minibar. The bathroom is small and no bathtub. Breakfast wasn't great and the published price for breakfast wasn't respected. Overall the hotel is "ok".

2/10 Terrible

Lawrence, Atlanta, GA, USA

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

The staff attempted to Blackmail me.

Checked in and it was a clean room. I am not fluent in Spanish, but was waiting on a friend who was, and while waiting the front desk person was trying to tell me something I couldnt comprehend. When my friend came and translated, the employee was trying to tell me I had to pay a 5000 peso deposit cash that I would recieve back when I left? When asked why his response was "politics". I said no and spent the remainder of my trip paranoid of repercussions of not playing ball. I checked out a day early.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location, nice decor, lack tour information

We stayed for a couple of nights and had a very comfortable and aesthetic experience. The room was comfortable, the staff was willing to do anything or get anything the hotel did not have to offer itself. Decor is great. took lots of pictures. Location is perfect for anything in san cristobal. The only critique is that they neither had local maps to help newcomers find their way around nor were very savvy in helping their clients findf excursions or tailored activities. Instead we depended on a local taxi driver who offered to take us to wonderful places and see things that local people know about. Hotel reception staff could improve in this aspect. The restaurant staff need no improvements. they were all about service and giving a great experience.

2/10 Terrible

hector manuel puga

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pésimo lugar lo deberían de cerrar No tienen gente ,no había agua caliente ,no ponen aguas ni toallas suficientes ,sin teléfono demasiado ruidoso se oye todo de la calle Sin estacionamiento y carísimo el cuarto que me dieron UN ASCO DE LUGAR
Stayed 1 night in Nov 2024

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La ubicación es buena y las instalaciones están bonitas, pero el agua caliente nunca salió, el estacionamiento está un poco lejos, las almohadas son muy duras y el servicio de buffet no estaba funcionando aunque pues si estás en san Cristobal hay muy buenos lugares para comer 😁
Stayed 1 night in Jul 2019

6/10 Okay

julio cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Lo bueno y lo malo

Lo malo: las almohadas muy poco cómodas, los productos de limpieza como jabón y shampoo de muy mala calidad. Lo bueno: excelente ubicación, su personal no puede ser mejor. El ambiente agradable.
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort

Muy bien localizado

No tiene Restaurante adecuado a las necesidades. Son solo desayunos y no te "invita" a desayunar ahí, muy solo y desalmado
Stayed 4 nights in Mar 2018

8/10 Good

pam, ciudad de mexico

Liked: Cleanliness, staff & service
Disliked: Room comfort

Hotel con excelente ubicación

El personal es excelente muy amables todos y dispuestos a ayudar. El restaurante tiene buena comida pero solo tienen servicio de desayuno. Las habitaciones son grandes y limpias, lo malo es que son muy frias y el colchón es algo duro, hace falta mejores cobijas y almohadas para que la estancia sea excelente. La ubicacion es perfecta muy centrica. Es un hotel muy bonito
Stayed 3 nights in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Agradable y romántico

Todo excelente, la atención es muy buena las camas cómodas y limpias
Stayed 2 nights in Nov 2017

8/10 Good

DARLEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
MUY BUEN HOTEL, BIEN UBICADO, COMODO, EL DESAYUNO RICO EN EL HOTEL.
Stayed 3 nights in Nov 2017