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Homewood Suites by Hilton San Antonio Riverwalk/Downtown

3.0 star property
Riverwalk hotel with 24-hour fitness centre and outdoor pool

Photo gallery for Homewood Suites by Hilton San Antonio Riverwalk/Downtown

Free daily buffet breakfast
Front of property – evening/night
Desk, laptop workspace, blackout curtains, iron/ironing board
Outdoor pool, open 10:00 AM to 11:00 PM, pool loungers
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$201
includes taxes & fees
4 Feb - 5 Feb

Explore the area

View map
432 W Market Street, San Antonio, TX, 78205
  • Place, River Walk
    ‪2 min walk‬
  • Place, Shops at Rivercenter
    ‪5 min walk‬
  • Place, Alamo
    ‪7 min walk‬
  • Airport, San Antonio, TX (SAT-San Antonio Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, Accessible, Non Smoking

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed and 1 Queen Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

9.0 out of 10
Wonderful
(8 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Roll-in Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed, Accessible (Roll-in Shower)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Accessible (3x3 Transfer Shower)

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed, Accessible (3x3 Transfer Shower)

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

Two Bedroom Suite With One King Bed And Two Double Beds

  • Sleeps 8

Two Bedroom Suite With One King Bed And One Double Bed

  • Sleeps 6

View all photos for Suite, 2 Double Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Double Beds

8.8 out of 10
Excellent
(86 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 37 sq m
  • Sleeps 5
  • 2 Double Beds

Mobility Accessible Queen Suite With 3X3 Transfer Shower

  • Sleeps 4

View all photos for Suite, 2 Bedrooms

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms

9.2 out of 10
Wonderful
(11 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 74 sq m
  • 2 bedrooms
  • Sleeps 8
  • 1 King Bed and 2 Double Beds

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(12 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 43 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 56 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed and 1 Double Bed

View all photos for Suite, 2 Queen Beds

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 2 Queen Beds

9.2 out of 10
Wonderful
(35 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 43 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 King Bed

9.0 out of 10
Wonderful
(18 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

Suite With 1 King Bed And 1 Queen Bed-Acc Roll-in Shower

  • Sleeps 6

Suite With 2 Double Bed Roll-in Shower-Mobility Hearing Acc

  • Sleeps 5

1 Bedroom 2 Queen Bed In-Room Drink

  • Sleeps 6

1 King Mob/Hearing Accessible Ri Shower Suite

  • Sleeps 3

Premium 1 King Bed Suite Mobility/Hearing Acc Roll In Shower

  • Sleeps 4

1 Bedroom 1 King Bed In-Room Drink

  • Sleeps 4

One-Bedroom Queen Room

  • Sleeps 4

1 Bedroom 2 Double Beds

  • Sleeps 6

King Suite With Mobility Accessible Roll-in Shower

  • Sleeps 4

One-Bedroom King Room

  • Sleeps 4

1 Bedroom 2 Queen Beds

  • Sleeps 5

1 Bedroom 2 Queen Beds

  • Sleeps 6

View all photos for Suite, 1 Queen Bed

Desk, laptop workspace, blackout curtains, iron/ironing board

Suite, 1 Queen Bed

9.2 out of 10
Wonderful
(32 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Flat-screen TV
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

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  • Breakfast included
  • Parking included
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includes taxes & fees
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About the area

San Antonio

Homewood Suites by Hilton San Antonio Riverwalk/Downtown puts you in the heart of San Antonio, within just a 10-minute stroll of River Walk and Shops at Rivercenter. Highlights at this hotel include an outdoor swimming pool, a complimentary breakfast and in-room kitchens. .Enjoy the 24-hour gym and pool loungers. 1668 square feet (155 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. There's also the convenience of valet parking. .Sights within a 15-minute walk of this Downtown San Antonio hotel include Alamo and Tower of the Americas.

What's nearby

  • River Walk - 2 min walk - 0.2 km
  • San Antonio Majestic Theater - 3 min walk - 0.3 km
  • Shops at Rivercenter - 5 min walk - 0.5 km
  • Alamo - 7 min walk - 0.6 km
  • Henry B. González Convention Center - 7 min walk - 0.6 km

Getting around

  • San Antonio Station - 20 min walk
  • San Antonio International Airport (SAT) - 12 min drive

Restaurants

  • ‪Iron Cactus Mexican Restaurant and Margarita Bar - ‬2 min walk
  • ‪Westin Riverwalk Coffee Bar - ‬1 min walk
  • ‪Rita's on the River - ‬5 min walk
  • ‪The Esquire Tavern - ‬1 min walk
  • ‪Teller’s Bar - ‬1 min walk

About this property

Homewood Suites by Hilton San Antonio Riverwalk/Downtown

Riverwalk hotel with 24-hour fitness centre and outdoor pool
Homewood Suites by Hilton San Antonio Riverwalk/Downtown offers its guests an outdoor pool and a 24-hour fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 3 meeting rooms. Event space at this hotel measures 1668 square feet (155 square metres) and includes conference space. The business-friendly Homewood Suites by Hilton San Antonio Riverwalk/Downtown also features multilingual staff, coffee/tea in common area, and laundry facilities. Parking is available for a fee.

Smoking is allowed in designated areas at this San Antonio hotel.

  • 1 building
  • 146 guestrooms or units
  • 10 levels
  • 1668 sq ft of conference space
  • 155 sq. m of conference space
  • Built in 1911
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Corner/local shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
Homewood Suites by Hilton San Antonio Riverwalk/Downtown offers 146 air-conditioned accommodations with coffee/tea makers and a hairdryer. This accommodation has separate sitting areas and is furnished with queen sofa beds. 43-inch flat-screen televisions come with premium cable channels. Kitchens offer fridges, stovetops, microwaves and separate dining areas.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and free toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

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Home2 Suites by Hilton San Antonio Riverwalk, TX
  • Pool
  • Breakfast included
  • Pet-friendly
  • Free Wi-Fi
4.5 out of 5, Wonderful, 1,371 reviews
The price is AU$232
includes taxes & fees
2 Mar - 3 Mar
Home2 Suites by Hilton San Antonio Riverwalk, TX

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 52 per night; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Bicycle storage
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 1,668 square feet of conference space
  • 24-hour business centre
  • 3 meeting rooms
  • Computer station

Outdoors

  • On the riverwalk
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Accessible bathtub
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar in shower (84 centimetre high)
  • Handrails in stairways (86 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (71 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 1911
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Queen sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 43-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 100.00
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children aged 18 years old and younger stay free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • 1.25 per cent destination fee will be charged.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 52 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 50.00 (subject to availability)
  • Late check-out fee: USD 100.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. This property uses eco-friendly cleaning products. Long-term renters welcome. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 10:00 AM to 11:00 PM
  • Up to 2 children aged 18 years old and younger stay free per registered adult in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Riverwalk
Homewood Suites Hilton Hotel Riverwalk
Homewood Suites Hilton Riverwalk
Homewood Suites Riverwalk
Riverwalk Hilton
Homewood Suites Hilton Riverwalk Hotel San Antonio
Homewood Suites By Hilton Riverwalk / Downtown Hotel San Antonio
Homewood Suites Hilton Riverwalk Hotel
Homewood Suites Hilton Riverwalk San Antonio
Homewood Suites by Hilton Riverwalk

Frequently asked questions

What is the cancellation policy at Homewood Suites by Hilton San Antonio Riverwalk/Downtown?

Homewood Suites by Hilton San Antonio Riverwalk/Downtown offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Homewood Suites by Hilton San Antonio Riverwalk/Downtown?

As of 31 Jan 2026, prices found for a 1-night stay for 2 adults at Homewood Suites by Hilton San Antonio Riverwalk/Downtown on 4 Feb 2026 start from AU$198.14, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Homewood Suites by Hilton San Antonio Riverwalk/Downtown?

Yep, Homewood Suites by Hilton San Antonio Riverwalk/Downtown has secured covered valet parking with in/out privileges for USD 52 per night. Additionally there is motorhome/coach/lorry parking, for a fee.

Does Homewood Suites by Hilton San Antonio Riverwalk/Downtown have a pool?

Homewood Suites by Hilton San Antonio Riverwalk/Downtown has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 10:00 AM to 11:00 PM.

Does Homewood Suites by Hilton San Antonio Riverwalk/Downtown serve breakfast?

Yeah, our travelers give high marks to the free buffet brekkie here! Served weekdays between 6:30 AM and 9:30 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Homewood Suites by Hilton San Antonio Riverwalk/Downtown?

No, Homewood Suites by Hilton San Antonio Riverwalk/Downtown does not offer an airport shuttle service.

What time are check-in & check-out at Homewood Suites by Hilton San Antonio Riverwalk/Downtown?

Check-in begins at 4 PM. Check-out time is 11 AM.

Homewood Suites by Hilton San Antonio Riverwalk/Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 722 out of 1195 reviews
Rating 8 - Good. 244 out of 1195 reviews
Rating 6 - Okay. 118 out of 1195 reviews
Rating 4 - Poor. 60 out of 1195 reviews
Rating 2 - Terrible. 51 out of 1195 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Peter

Disliked: Cleanliness, staff & service
Cockroach infestation at this hotel
Stayed 3 nights in Oct 2025

10/10 Excellent

Adelmiro

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff and their hospitality was great thanks and keep up the great work.
Stayed 2 nights in Oct 2025

2/10 Terrible

Traci

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Oct 2025

10/10 Excellent

Terry

People were nice
Stayed 2 nights in Oct 2025

2/10 Terrible

Robert

Stayed 4 nights in Oct 2025

10/10 Excellent

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

10/10 Excellent

Roshan

Stayed 1 night in Oct 2025

8/10 Good

Asela

Liked: Cleanliness, staff & service, property conditions & facilities
breakfast is okay , need more variety like fruit and other options.
Stayed 1 night in Sep 2025

10/10 Excellent

Amir

Stayed 1 night in Oct 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Love this property
Stayed 2 nights in Oct 2025

6/10 Okay

Dale

Liked: Room comfort
Disliked: Cleanliness
Found roaches in the kitchen and bathroom
Stayed 1 night in Oct 2025

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay at this hotel when I come to San Antonio. I got one of the newly renovated rooms and was thrilled with how spacious it was.
Stayed 2 nights in Oct 2025

10/10 Excellent

Ibrahim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience
Stayed 2 nights in Oct 2025

8/10 Good

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice and clean hotel. It was in a great location. The river walk is a very walkable district. The 2 room suite was very spacious, however the beds were very hard and uncomfortable. The breakfast was your average hotel spread, nothing of note but gets the job done. The pool is on the roof, which has spectacular views, but the pool is very small. Staff was very friendly and the valet was always prompt and polite.
Stayed 3 nights in Oct 2025

8/10 Good

zhenlei

Stayed 1 night in Oct 2025

10/10 Excellent

Christian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. The only real issue was having to pay for parking but it's understandable considering it's in the heart of San Antonio and parking is scares. But I would have been nice is the hotel had their parking available for guest at no cost. However, it was still an excellent experience.
Stayed 2 nights in Oct 2025

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
They dont offer self parking at their property, only valet. It was hard to find a go
Stayed 2 nights in Oct 2025

8/10 Good

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Guadalupe

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Clean room except our bathroom outlet wasn’t working & we had to get ready for our concert. So we had to use a different outlet in the living room area till they showed up and tried to fix it. Then had us use an extension cord so we could get ready in front of the mirror in the bathroom. While the maintenance guy was intgeee as well trying to fix the outlet.
Stayed 1 night in Sep 2025

10/10 Excellent

Vanessa Nicole Apodaca

Stayed 4 nights in Oct 2025

10/10 Excellent

Kent

Stayed 1 night in Oct 2025

8/10 Good

Mark

Stayed 5 nights in Oct 2025

4/10 Poor

Rayne

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

Excellent Location Overshadowed by Service Problem

The location is great — close to the Riverwalk and city attractions — and the valet staff was friendly and helpful. Unfortunately, the rest of the experience fell short. When we arrived, only one person was working at the front desk, and the check-in process felt unprofessional. We were told they were “low on keys,” and communication was poor. Our room looked nice, but the door lock was broken — it wouldn’t lock from the inside or outside. Maintenance came quickly and fixed it later that evening, but the front desk staff was rude and unhelpful throughout the process. To make matters worse, there was no hot water for showers. Overall, the location is the only positive. The customer service and maintenance issues made this stay disappointing. There are plenty of other hotels nearby that likely offer a better experience
Stayed 1 night in Oct 2025

6/10 Okay

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
$50 per night for parking is a little steep, but overall it was a very nice hotel.
Stayed 2 nights in Oct 2025