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Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

4.5 star property
Luxury aparthotel with 2 outdoor pools and full-service spa

Photo gallery for Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Exterior
Property amenity
Lobby
Hypo-allergenic bedding, pillow-top beds, in-room safe
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • 24/7 front desk
The current price is AU$279
includes taxes & fees
13 July - 14 July

Explore the area

Map
18603 La Cantera Terrace, San Antonio, TX, 78256
  • The Rim Shopping Center
    ‪14 min walk‬
  • Six Flags Fiesta Texas
    ‪17 min walk‬
  • The Shops of La Cantera
    ‪3 min drive‬
  • San Antonio, TX (SAT-San Antonio Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Blackout curtains
Pillow-top bed
Private bathroom
Hairdryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, pillow-top beds, in-room safe

Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Heating
HDTV
Hypo-allergenic bedding
Separate bedroom
Blackout curtains
Pillow-top bed
Private bathroom
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

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About the area

San Antonio

A luxury stay in San Antonio awaits you at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. Within a 20-minute stroll, you'll find The Rim Shopping Center and Six Flags Fiesta Texas. Highlights at this Mediterranean aparthotel include 2 outdoor swimming pools, a full-service spa and a restaurant. .You can enjoy an LCD TV with cable channels, and each apartment features free WiFi, free wired Internet and an iPod dock. Nice touches to enhance your stay include designer toiletries and a pillowtop bed. A coffee/tea maker, free local calls and a safe are also available. Housekeeping is available on request. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and mani/pedis. At the aparthotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the indoor swimming pool, gym, outdoor tennis court and Turkish bath/hammam. Other amenities include free Wi-Fi in public areas, a hot tub and a steam room. Each morning continental breakfast is served between 7:00 AM and 11:00 AM. There's also the convenience of valet parking. .Places within a 30-minute walk of this 4.5-property class La Cantera District aparthotel include La Cantera Golf Club and The Shops of La Cantera.

What's nearby

  • The Rim Shopping Center - 14 min walk - 1.2 km
  • Six Flags Fiesta Texas - 17 min walk - 1.5 km
  • La Cantera Golf Club - 2 min drive - 1.5 km
  • University of Texas at San Antonio - 3 min drive - 3.4 km
  • The Shops of La Cantera - 3 min drive - 2.3 km

Getting around

  • San Antonio Station - 20 min drive
  • San Antonio International Airport (SAT) - 21 min drive

Restaurants

  • ‪Starbucks - ‬16 min walk
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk
  • ‪McDonald's - ‬3 min drive
  • ‪Agora Bar - ‬14 min walk
  • ‪Whataburger - ‬2 min drive

About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection

Luxury aparthotel with 2 outdoor pools and full-service spa
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and an indoor pool. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and a meeting room are available. Event space at this aparthotel measures 11000 square feet (1022 square metres) and includes a conference centre. A children's pool, a hot tub, and a fitness centre are also featured at the luxury Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. Parking is available for a fee.

This Mediterranean San Antonio aparthotel is smoke free.

  • 1 building
  • 163 guestrooms or units
  • 7 levels
  • 11000 sq ft of conference space
  • 1022 sq. m of conference space
  • Built in 2012
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers 163 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on request.

The on-site spa has 10 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a mud bath, a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Arabic, English, French, Spanish

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La Cantera Resort & Spa

  • Pool
  • Hot tub
  • Spa
  • Kids pool
4.5 out of 5, Wonderful, 1,000 reviews
The price is AU$502
includes taxes & fees
10 July - 11 July
La Cantera Resort & Spa

Property amenities

Pool/Spa

  • 10 treatment rooms
  • 2 outdoor pools
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Full-service spa
  • Hot stone massages
  • Hot tub
  • Indoor pool
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Pool cabanas (surcharge)
  • Pool loungers
  • Prenatal massages
  • Sauna
  • Steam room
  • Swedish massages
  • Turkish bath

Internet

  • Available in the apartment: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Car recommended
  • Valet parking on site (USD 39 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Family friendly

  • Children stay free (see details)
  • Children's pool

Food and drink

  • Coffee/tea maker

Dining

  • Daily continental breakfast available 7:00 AM to 11:00 AM for a fee: USD 12 to 30 for adults and USD 12 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Bedrooms

  • Bedsheets provided
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed: USD 75 per night

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • TV in common areas

Outdoor areas

  • Garden
  • Outdoor furniture
  • Terrace

Work spaces

  • 24-hour business centre
  • Computer station
  • Conference centre (11,000 square foot of space)
  • Meeting room

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Change of towels on request
  • Concierge services
  • Free local calls
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Housekeeping (on request)
  • Iron/ironing board
  • Laptop-compatible safe
  • Luggage storage
  • Multilingual staff
  • Phone
  • Porter/bellhop
  • Wedding services

Location highlights

  • In a shopping district
  • Near a health/beauty spa
  • Near a hospital
  • Near an outlet shopping centre
  • Near the airport

Things to do

  • Basketball
  • Children's pool
  • Fitness classes
  • Gym
  • Outdoor tennis court
  • Yoga classes
  • Theme park nearby
  • Winery tours nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 1 building
  • 163 units
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 2012
  • Garden
  • Housekeeping (on request)
  • Mediterranean architecture
  • Towels (changed on request)

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 5:30 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: USD 125
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 20 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 75 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per stay
  • Resort fee: USD 29.50 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • In-room coffee
  • Hot tub access
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: approximately USD 12 to 30 for adults and USD 12 to 30 for children
  • Valet parking fee: USD 39 per night (in/out privileges)
  • Late check-out fee: USD 125 (subject to availability)
  • Cleaning/housekeeping/linen fee: USD 75 per day
  • Rollaway bed fee: USD 75 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • Children aged 20 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Eilan Autograph Collection
Eilan Autograph Collection San Antonio
Eilan Hotel Resort Autograph Collection
Eilan Hotel Resort Autograph Collection San Antonio
Eilan Hotel Autograph Collection San Antonio
Eilan Hotel Autograph Collection
Eilan Hotel Spa San Antonio
Eilan Hotel Spa Autograph Collection
Eilan Hotel Resort Spa Autograph Collection
Eilan Hotel Spa Ascend Resort Collection
Bluegreen Vacations Eilan Hotel Spa Ascend Resort Collection

Frequently asked questions

What is the cancellation policy at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

As of 9 July 2025, prices found for a 1-night stay for 2 adults at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection on 13 July 2025 start from AU$233.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Yep, Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection has valet parking with in/out privileges for USD 39 per night.

Is there a spa on site at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Yep, there is an onsite spa at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Swedish massages.

Does Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection have a pool?

Take your pick from 2 outdoor swimming pools, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and on a lounger.

What luxury perks are available at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection features 2 outdoor pools, a full-service spa and an indoor pool.

What makes Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection a romantic place to stay?

1 hot tub and couples spa treatments, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection.

Does Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection serve breakfast?

You bet, continental brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

No, Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

Check-in begins at 4:00 PM. Check-out time is 10:00 AM.

Are pets allowed at Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection?

No, pets are not allowed.

Bluegreen Vacations Eilan Hotel and Spa, Ascend Resort Collection Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 591 out of 1000 reviews
Rating 8 - Good. 207 out of 1000 reviews
Rating 6 - Okay. 99 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 43 out of 1000 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Mauro

Business traveller
Disliked: Cleanliness, staff & service, amenities
Very disappointing experience — won’t return. The staff was extremely rude and unhelpful. They didn’t bother explaining anything about the property or activities, just handed over a folder with information. The checkout process was especially bad — they knocked on the door, called the room, and hung up, all to rush me out. They even charged $40 for a 40-minute late checkout, which was ridiculous. Also, be aware: the restaurants around the property close at 9 PM, so if you want a nice dinner, you’ll have to drive into the city. Overall, it felt rushed, unwelcoming, and not worth it.
Stayed 2 nights in Apr 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

6/10 Okay

April

Stayed 1 night in Mar 2025

10/10 Excellent

Carrie

Stayed 2 nights in Mar 2025

10/10 Excellent

Ben

Stayed 1 night in Feb 2025

8/10 Good

Eun Suh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great gym
Stayed 1 night in Feb 2025

10/10 Excellent

Stacie

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

4/10 Poor

Heidi

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Save your money...book SUPER 8

Looks fancy...might be...but sounds like someone is coming in to rape or kill you in your room when you stay here. room is super 8 quality clean...not a place i would take a kid for sure no little convenience place to buy snacks etc...and unless you wanna tip the valet everytime you leave they only have valet parking. staff is clearly not happy to be there. This is like flying american when you can fly Southwest...staff clearly gets treated like crap by management, owners so it just trickles down...dont waste your time or money. Stay at Super 8 I promise you will be happier and save money!
Stayed 1 night in Feb 2025

2/10 Terrible

carlos, Grapevine

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service
We checked in Thursday mid-afternoon and promptly given our hotel pass key. We went to our assigned room only to discover the room was handicapped accessible, which I am not nor did I request. I tried calling the front desk from the hotel room but the cordless telephone was dead so I went to the front desk to request a non handicapped room. I was told “sorry, we are sold out and can’t provide any other accommodation”. I expressed my concern that the room given to me needs to be available for someone who really is handicapped but the clerk didn’t seem to be interested in resolving this matter. The room was incredibly dusty and the countertop on night stands and desk area had water glass stains from the previous guest. The bathroom shower was open concept for easy wheelchair accessibility which meant there was no shower curtain so when taking a shower, water is just splashing everywhere. No way to stop water from running all over the bathroom floor. Not even a floor mat was offered so you had to lay a towel on the floor so you wouldn’t slip and bust your rear end. Because it is a handicap shower, the shower head was a lot lower so you had to squat under the shower head. Then when I was taking a shower, I learned the attached soap dispenser was totally empty and had to use the small bar of soap that is provided to wash your hands at the sink. After showering, I was looking for a hook or towel rack to hang your towel but NOTHING is provided. NOT impressed with this hotel or staff
Stayed 2 nights in Feb 2025

4/10 Poor

Martha, Laredo

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
It's an overpriced hotel that offers nothing. Just a small room. They overcharge for your stay once you get there.
Stayed 1 night in Jan 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very nice. We went during the off season so it wasn’t very busy. We will definitely return. We did enjoy the spa. The Razul treatment is great for couples.
Stayed 1 night in Jan 2025

4/10 Poor

Richard

Travelled with partner
Disliked: Staff & service, property conditions & facilities
The hotel itself is weird. 1. Its valet only. 2 they have this odd check in window where they say the room will be available "between 4 and 7" which is not published in advance. Check out is 10am, not 11. We asked for 11 and got it. So it's strange. It is just really dated and has an old feel to it despite this not being there very long. The front office staff were not exactly friendly. It's just a weird hotel all around. Area around it is also odd....like an apartment complex that is uninhabited. Bright spot is Piatti restaurant close by.
Stayed 1 night in Jan 2025

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacque

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
This was a quick spa day for our birthdays. The spa was wonderful. Hotel staff is great and the property is still in great shape. We stayed here a few times when it first opened up so I was interested to see if the hotel would looked dated but it does not.
Stayed 1 night in Jan 2025

10/10 Excellent

Anahi

Stayed 3 nights in Dec 2024

8/10 Good

Christian

Liked: Cleanliness, staff & service, property conditions & facilities
It was a hidden gem
Stayed 2 nights in Dec 2024

2/10 Terrible

Daniel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible stay!

I would definitely NOT recommend staying at this “hotel”. They charged an additional resort and mandatory valet parking fees when we checked in that were not part of the original price. They also would not clean our room, empty the trash or provide any type of turn-down service. When we called to ask why, they stated that they don’t provide that service and if we wanted the trash removed we should bag it and place it outside the room door on the main hallway. That is disgusting!!! They were kind enough to bring clean towels but only after we asked for them. I would definitely stay away from this hotel unless you don’t mind cleaning your own room and paying additional fees
Stayed 2 nights in Dec 2024

6/10 Okay

monica

Liked: Cleanliness, property conditions & facilities
They don’t have a restaurant or lobby bar open
Stayed 1 night in Dec 2024

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice.

Nice resort but the room was smaller than I like and had abed and a desk. The staff was great. I would prefer more of a resort feel. This is Christmas so maybe better in the summer.
Stayed 4 nights in Dec 2024

4/10 Poor

Cesar

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness

Hotel degraded in quality of stay

The floor carpet was filthy. After 10 minutes of walking on floor in the room our white socks were black with dirt. We had to keep our shoes on in the room. One of the shower container shampoo/conditioner was completely empty. Was getting info on things to do in the city and there was no stationary or pens to write with. Only way to park was valet. 40 dlls per night. No self parking. Last time we were there it was a very pleasant experience. Not so much this time. Contemplating staying elsewhere next time
Stayed 2 nights in Dec 2024

4/10 Poor

Jennifer

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
The hotel has become a "self serve" operation so no house keeping, no bell man (my husband had back injury) Tons of valet who were friendly and helpful. Front desk was not and had an "oh well" that's our policy attitude. Restaurants in area are great and property is quiet. Bar at Sustenio was full but bar tendar had attitude and shewed everyone off during last half of game. What a shame. This use to be THE place to staycation.
Stayed 6 nights in Dec 2024

10/10 Excellent

Nohemi

Travelled with family
Liked: Cleanliness, property conditions & facilities
The stay was nice friendly staff nice rooms beautiful hotel parking isn't easy but vallet is your best option guys are excellent. Coffee shop is awesome we stayed at 8 floor missing ice machine but we went a floor down. Rooms do need a microwave tho we line to munch on popcorn had to go down to main floor for that. But other than that it's a great stay
Stayed 2 nights in Dec 2024