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PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

Property class: 4

Photo gallery for PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

An aerial view of a resort with multiple buildings, a central swimming pool, and surrounding greenery.
Property video
A buffet area with a variety of food items, a ceiling fan, and a brick wall.
A spacious lobby with high ceilings, chandeliers, and large windows.
A hotel room with a large bed, a desk, a chair, a TV, and a balcony with a view.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available
The current price is AU$214
includes taxes & fees
13 Sept - 14 Sept

Explore the area

View map
Av. Alcalde Pere Molas, s/n, Salou, 43840
  • Place, PortAventura World
    ‪12 min walk‬
  • Place, PortAventura Caribe Aquatic Park
    ‪12 min walk‬
  • Place, Ferrari Land
    ‪17 min walk‬
  • Airport, Reus (REU)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(5 reviews)
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.0 out of 10
Very good
(1 review)
  • 24 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 3 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

  • 24 sq m
  • Sleeps 4
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

  • 24 sq m
  • Sleeps 3
  • 3 Single Beds
  • Free Wi-Fi

View all photos for Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room, 4 adults (Port Aventura tickets & 1 Ferrari Land ticket)

7.0 out of 10
Good
(2 reviews)
  • 24 sq m
  • Sleeps 4
  • 4 Single Beds
  • Free Wi-Fi

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room

  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room with Access to Amusement Park (2 Adults + 1 Child) + 1 access to Ferrari Land

  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

View all photos for Standard Room with Access to Amusement Park (2 Adults + 2 Children) + 1 Access to Ferrari Land

In-room safe, desk, laptop workspace, free cots/infant beds

Standard Room with Access to Amusement Park (2 Adults + 2 Children) + 1 Access to Ferrari Land

  • Sleeps 2
  • 1 Queen Bed and 1 Single Sofa Bed
  • Free Wi-Fi

About the area

Salou

At PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land you'll be within just a 15-minute stroll of PortAventura World and Ferrari Land. Highlights at this hotel include a water park, a restaurant and free self-parking. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the seasonal outdoor swimming pool and kids' swimming pool. Additionally, you'll find free Wi-Fi in public areas, theme park character encounters and a snack bar/deli. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also the convenience of limited parking. .Within a 20-minute drive of this 4-property class Salou hotel, attractions include Tarragona Port and Cambrils Beach.

What's nearby

  • PortAventura World - 12 min walk - 1.1 km
  • PortAventura Caribe Aquatic Park - 12 min walk - 1.1 km
  • Ferrari Land - 17 min walk - 1.5 km
  • Illuminated Fountain - 8 min drive - 2.5 km
  • Bosc Aventura Salou - 9 min drive - 2.8 km

Getting around

  • Salou Port Aventura Station - 14 min walk
  • Reus (REU) - 17 min drive

Restaurants

  • ‪McDonald's - ‬4 min drive
  • ‪Las Villas - ‬4 min drive
  • ‪KFC - ‬3 min drive
  • ‪El Toro Steakhouse & Pizza - ‬4 min drive
  • ‪Cafe Saula - ‬5 min drive

About this property

PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land

PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land offers its guests a water park (surcharge), a seasonal outdoor pool, and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A terrace, theme park character encounters, and multilingual staff are also featured at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou hotel is smoke free.

  • 500 guestrooms or units
  • Deli
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land offers 500 air-conditioned accommodations with a safe and a hairdryer. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Similar properties

Exterior
Ponient Dorada Palace by PortAventura World
Salou
  • Pool
  • Spa pool
  • Breakfast included
  • Kids’ pool
4.1 out of 5, Very good, 310 reviews
The price is AU$210
includes taxes & fees
14 Sept - 15 Sept
Ponient Dorada Palace by PortAventura World

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • Shopping
  • Theme park character encounters
  • Water park

Family friendly

  • Children's pool
  • In-room cot
  • Seasonal outdoor pool
  • Snack bar/deli
  • Theme park character encounters
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • Comprehensive food waste policy
  • Humane treatment of captive wild animals
  • Locally sourced food prioritised
  • No plastic water bottles
  • Smoking not allowed
  • Some LED lighting used
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
Guests will be informed the day before arrival which of the 4 themed PortAventura hotels their accommodations will be located in. These hotels are PortAventura Hotel Caribe, Hotel PortAventura, PortAventura Hotel El Paso, and PortAventura Hotel Gold River.

Renovations and closures

The property is closed between 7 January and 30 March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.98 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. 

Property Registration Number HT-000770

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • The seasonal pool will open in May and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura Hotel Roulette Theme Park Tickets Included Salou
Hotel Roulette Vila-Seca
Roulette Vila-Seca
PortAventura Hotel Roulette Vila-Seca
PortAventura Hotel Roulette Theme Park Tickets Included
PortAventura Roulette Vila-Seca
PortAventura Roulette
PortAventura Roulette Theme Park Tickets Included Salou
PortAventura Roulette Theme Park Tickets Included
PortAventura Hotel Roulette

Frequently asked questions

Is parking available at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

Yep, PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land has a free self car park. Onsite parking is limited.

How much does it cost to stay at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

As of 24 Aug 2026, prices found for a 1-night stay for 2 adults at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land on 13 Sept 2026 start from AU$214, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

The closest beach to PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land is Cambrils Beach (7.5 km).

Does PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land have a pool?

PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land has a seasonal outdoor pool and a kids' pool. The pool is open from May to October.

Does PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land have a waterslide?

No, there is no waterslide at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land, but PortAventura World is a short 15-minute walk away.

Is PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land family-friendly?

You bet! With amenities such as a children's pool and theme park character encounters, as well as free infant beds in the guestrooms, it's no surprise that PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land is a hit with families.

Does PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land serve breakfast?

You bet, buffet brekkie is on offer daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

No, PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land does not offer an airport shuttle service.

Is there a bar or restaurant at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land?

No, pets are not allowed.

PortAventura Hotel Roulette - Includes unlimited access to PortAventura Park & 1 day access to Ferrari Land Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 144 out of 383 reviews
Rating 8 - Good. 137 out of 383 reviews
Rating 6 - Okay. 55 out of 383 reviews
Rating 4 - Poor. 31 out of 383 reviews
Rating 2 - Terrible. 16 out of 383 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was fantastic and the price we paid for the overall package was incredible. Only issues is as we booked the hotel roulette we weren’t told which hotel we were staying at out of the onsite hotels at the park so we had to work it out for ourselves. We also booked a triple room which said 3 single beds but it was a double and a single, being told they don’t do triple rooms. Apart from that I can not fault it.
Stayed 1 night in May 2026
Verified review

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked how close it was to the theme park, friendly helpful staff too
Stayed 2 nights in Apr 2024
Verified review

8/10 Good

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not 4 star but could not argue with the value for money.
Stayed 3 nights in Aug 2025
Verified review

10/10 Excellent

Samir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and super friendly staff ,
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Theme park haven

Great location and great staff
Stayed 5 nights in Apr 2024
Verified review

10/10 Excellent

Stefan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice Hotel with great pool near Park Aventura and Salou.
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

Luke

Liked: Cleanliness, amenities
Disliked: Staff & service
Booked a room for 3 Adults which was meant to have 3 single beds. This however was not provided and staff were very unhelpful when it came to rectifying the problem. Was told there were no rooms featuring 3 single beds despite the booking specifically saying it did feature this. The room consisted of a large bed which featured 2 small double frames pushed together, however it only had 1 mattress on it, so was not separatable, it also featured 1 sheet. The single bed provided was clearly meant for a child and not long enough for an adult. Receptionist blamed Hotels.com for having the listing saying 3 single beds, however surely its down to the actual hotel/resort to put their room listings up with the correct bed configurations, had the listing said the room featured a large double and child pull out bed we wouldn't have booked it.
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Ewan

Disliked: Property conditions & facilities
Allocated a room in Iguana block - very strong smell of cannabis. Not great first impressions or aroma for a family hotel. Room was clean on arrival, but looked tired and dated. Very thin walls and poor window insulation, we could hear the person next door snoring and sound of the train announcements from the station. Also very cramped for a family of 4, two double beds pushed together - very cosy!! There was a big clump of black hair that sat outside our room for the duration of our stay (3 nights) - the corridors needed a good vacuum. The lift was broken upon arrival and still not fixed when we left. Breakfast was busy, but had good variety and was well stocked. We used the luggage storage facility on departure costing 6euros. The machine glitched meaning our luggage was stuck as the door would not open!! Fortunately the concierge on duty was very helpful and was able to reboot the system and release the door. Not sure it’s 4*.
Stayed 3 nights in Apr 2026
Verified review

2/10 Terrible

richard

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Terrible. Booked a room with 4 beds to be given acroom with two tiny doubles pudhed together. Staff told me thats all they had tough.
Stayed 2 nights in Oct 2025
Verified review

8/10 Good

Rich

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service

Mixed. Don’t use the restaurant in site.

Good front desk, decent room Though the TV reception was awful and they needed to fix the safe. Great pool and nice communal areas. Downsides were awful service and food in the restaurant in the evening and lack of places to eat during the day as everything was closed
Stayed 1 night in May 2024
Verified review

8/10 Good

Devindra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Venga port aventura

Really lovely stay , pleasant and fun , food and beverage offer good. Not sure I agree with paying to use the left luggage room. Single use plastic and paper plates / single use table cloths absolutely criminal throughout the hotel and parks.
Stayed 1 night in Jul 2022
Verified review

6/10 Okay

Jo-Ann

Disliked: Staff & service
Smelly
Stayed 3 nights in Oct 2023
Verified review

2/10 Terrible

Angela

Liked: Cleanliness, property conditions & facilities, room comfort
Never sent which hotel to go to. Very panicky on day. The rooms were lovely but staff could be friendlier. On the Saturday morning the pool and breakfast bar were closed. No one bothered to inform the guest. Then at 10.45am when we were collecting our belongings from the room the cleaner decided to tell us to leave and unlocked my childrens riom with her master keycard. She had no right to enter univited. I told her we had until 11am and she agreed so why enter peoples rooms. Very unprovessional.
Stayed 1 night in Sep 2025
Verified review

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Struggles with Hotel Roulette

The hotel roulette failed to send us an email. Make sure that you call midweek as the offices aren't open on the weekend. The online check-in link didn't work but copying it into Google did somehow reveal my hotel. The room's inside look a little dated but well appointed with good amenities. Bathrooms good balcony was large and overlook at the pool could have done with furniture on the balcony. We Hotel El Paso which doesn't have direct park entrance but getting to explore the other Hotels was fun.
Stayed 2 nights in Apr 2025
Verified review

6/10 Okay

Chris

Liked: Cleanliness
Disliked: Room comfort
We booked a room advertised on hotels.com as having 4 x single beds. When we checked in we just had 2 x small double beds, which wasn’t ideal with 2 teenage children. The hotel said that they don’t offer this room configuration, so I don’t know if the problem was with hotels.com or the hotel. Pool was nice
Stayed 3 nights in Aug 2024
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

“Roulette” does not work

Booked the roulette, no one could tell me what hotel I was assigned, which meant having to ask the taxi driver to drive around when I landed. Hotel El Paso in the end, the corridors were noisy, they piped music in which was annoying. Wouldn’t stay here again.
Stayed 1 night in Apr 2024
Verified review

6/10 Okay

Emmanuel

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The process of the roulette is always messy, I never receive the name of the hotel the day before as it’s supposed to be and when it’s during a weekend nobody is there to pick the phone. The caraibe hotel was the one we’ve got and it is not the best for sure. Decoration in the room is super cheap and a bit awkward. No direct access to the parks
Stayed 1 night in Sep 2024
Verified review

6/10 Okay

shahaf

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

not the best...

We stayed in hotel Gold River. We found it to be not the best value. The room was very noisy, there is no fitness room in the hotel, the playground is closed. the walk to the park is very long, especially with small children. we didn't enjoy the room- the sink had blockage, the cleaning was only everyday after we called and asked why they didn't came.
Stayed 6 nights in Dec 2023
Verified review

6/10 Okay

Katie

I had high hopes for this place, but there is no way it is a 4 star. Very dated. Our shower was falling apart and the pool was clearly dirty with murky water. The food seemed low quality with watered down juice at breakfast and it is generally very overcrowded. There is also a queue for absolutely everything. Not great. I definitely would not go back.
Stayed 2 nights in Aug 2024
Verified review

6/10 Okay

Emmanuel

Liked: Cleanliness, room comfort

Rating Portaventura hotel: ok but not 4 stars!!

Hotel Portaventura hotel was designated during the roulette. It’s a ok hotel but the equipments and services are not at the level of a 4 stars: swimming pool very small with no equipment, jacuzzi out of order with a very dirty water in No amenities available at the front desk, must buy anything at the shop and when it’s closed… too bad for you, no solution! Definitely not ok for a 4 stars! Refurbishment done in 2019 but not roba my not maintained since then on many areas
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Ortal Marlen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Very disappointing stay

Our stay at hotel El Paso at PortAventura was very disappointing. We've been in the hotel a few years ago and I can honestly say that the hotel has gone downhill in many aspects, We will not come back. 1. Food- We've booked half board. but found out they limit your time in the restaurant to 40 minutes. After 30 minutes they start yelling in the restaurant "10 more minutes to go", and after 40 minutes- everybody needs to leave. This is unacceptable after you pay the high price for their meals. We had two little girls and to try to feed them and eat yourself in 40 minutes, which includes choosing food from the buffet, waiting in line for the buffet- is just not possible. Moreover, the food was not good. very repetitive, small selection, not healthy and not what we expected. 2. The room was dated and not suitable for the 4 people we booked. They gave us two double beds. This was not convenient for 2 little girls. We tried to switch rooms and although the hotel was not full- we weren't allowed to do so. 3. The big perk of staying at the hotel in the past was the express pass you could buy for a discounted price for the whole stay. they cancelled it and now you get a very small discount and it's daily, we couldn't buy it for the price they demanded. 4. There is no entertainment in the hotel. The only thing they do is a mini disco for the kids which is nice. but not enough. The parks close early and there is nothing to do after or before the mini disco. such a shame because th
Stayed 4 nights in Jun 2023
Verified review

8/10 Good

benedicte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ça a été compliqué d avoir l hotel choisi car nous avions choisi l hôtel roulette
Stayed 1 night in Apr 2026
Verified review

2/10 Terrible

jean-marc

Disliked: Staff & service, amenities, property conditions & facilities
Dîner et petit déjeuner horrible un monde fou qui ne resepecte pas les horaires . Pas de fromages au dîner ni de la viande .
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Je n ai pas apprécié de ne pas recevoir de mail de hotel.com pour nous indiquer ou etait notre hotel roulette. Personne n a repondu à nos différents mails. Nous avons donc dû nous débrouiller par nous mêmes et sommes allés à l hotel el paso. Heureusement c etait celui-là. L hotel etait tres bien pour le parc. Un peu bruillant le restaurant et le soir dans les chambres.
Stayed 2 nights in Apr 2026
Verified review

6/10 Okay

Vincent

Très beau décor. Repas tres bons ! Chambres très mal insonorisées. Beaucoup de bruit. Beaucoup d'attente pour enregistrements ou simple demande de renseignements a l'accueil en soirée. Idem fille d'attente resto a partir de 20h, et le matin a partir de 9h !!
Stayed 1 night in Apr 2026