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PortAventura Hotel Caribe

4.0 star property
Family-friendly hotel with 5 restaurants and water park

Photo gallery for PortAventura Hotel Caribe

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Property video
Snack bar
Minibar, in-room safe, desk, free cots/infant beds
Gym

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
Rambla del Parc, s/n, Salou, 43840
  • Place, Tourist Office of Salou
    ‪9 min walk‬
  • Place, PortAventura World
    ‪11 min walk‬
  • Place, Ferrari Land
    ‪11 min walk‬
  • Airport, Reus (REU)
    ‪10 min drive‬

Room options

View all photos for Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Bathrobes
Hairdryer
Private bathroom
Minibar
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 1 adult (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 2 adults (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(5 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room 3 adults (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 2 adults & 3 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 3 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 4 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
Flat-screen TV
Private bathroom
Hairdryer
Minibar
Cable/satellite channels
  • Garden view
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

About the area

Salou

A family-friendly stay in Salou awaits you at PortAventura Hotel Caribe. Within just a 15-minute stroll, you'll find Tourist Office of Salou and Municipal Park. Highlights at this hotel include 5 restaurants, 2 bars/lounges and a water park. .The buffet restaurant, Buffet Bohio, serves international cuisine and is open for breakfast and dinner. Puerto Viejo is the hotel's own tapas bar, serving drinks along with lunch and dinner. Enjoy the indoor swimming pool, gym, Hot tub and sauna. Added amenities include free Wi-Fi in public areas, theme park character encounters and a seasonal outdoor swimming pool. Each morning buffet breakfast is served between 8:00 AM and 10:30 AM. There's also free self parking, along with the convenience of car rentals on site. .Attractions within a 20-minute drive of this 4-property class Salou hotel include PortAventura World and Cambrils Beach.

What's nearby

  • Tourist Office of Salou - 9 min walk - 0.8 km
  • PortAventura World - 11 min walk - 1.0 km
  • Ferrari Land - 11 min walk - 1.0 km
  • Illuminated Fountain - 16 min walk - 1.4 km
  • Lumine Mediterránea Beach Club & Golf Community - 4 min drive - 1.7 km

Getting around

  • Salou Port Aventura Station - 10 min walk
  • Barcelona El Prat Airport (BCN) - 78 min drive

Restaurants

  • ‪Buffet Bohio - ‬3 min walk
  • ‪Mediterrània - ‬4 min drive
  • ‪Cafe Saula - ‬4 min drive
  • ‪Puerto Viejo - ‬3 min walk
  • ‪Buffet Del Port - ‬11 min walk

About this property

PortAventura Hotel Caribe

Family-friendly hotel with 5 restaurants and water park
PortAventura Hotel Caribe offers its guests a water park (surcharge), an indoor pool, and Access to hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A children's pool, a seasonal outdoor pool, and a fitness centre are also featured at the family-friendly PortAventura Hotel Caribe. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou hotel is smoke free.

  • 497 guestrooms or units
  • 3 levels
  • 15 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
PortAventura Hotel Caribe offers 497 accommodations with minibars and a safe. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Salou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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Hotel PortAventura
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  • Parking included
  • Free Wi-Fi
4.0 out of 5, Very good, 596 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily buffet breakfast available 8:00 AM to 10:30 AM for a fee: EUR 18 per person
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Bohio
  • La Bodeguita del Medio
  • Puerto Viejo
  • Restaurante La Piazza
  • Salsa Cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Theme park character encounters
  • Water park

Family friendly

  • Arcade/game room
  • Children's pool
  • High chair
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Theme park character encounters
  • Water park (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 15 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 18 per person
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; hot tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy.

Property Registration Number HT-000772

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • The seasonal pool will open in April and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

Is parking available at PortAventura Hotel Caribe?

Yep, PortAventura Hotel Caribe has a free self car park. Onsite parking is limited.

Are there any beaches close to PortAventura Hotel Caribe?

Yep, PortAventura Hotel Caribe is a short 17-minute walk from Llevant Beach. Fun beach activities include volleyball.

Does PortAventura Hotel Caribe have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October.

What luxury perks are available at PortAventura Hotel Caribe?

PortAventura Hotel Caribe features an indoor pool, 1 hot tub and 5 restaurants.

What makes PortAventura Hotel Caribe a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at PortAventura Hotel Caribe.

Is PortAventura Hotel Caribe family-friendly?

You bet! With amenities such as a children's pool and theme park character encounters, as well as highchairs and free infant beds in the guestrooms, it's no surprise that PortAventura Hotel Caribe is a hit with families.

Does PortAventura Hotel Caribe serve breakfast?

You bet, buffet brekkie is served daily from 8:00 AM to 10:30 AM.

Is there a free airport shuttle available at PortAventura Hotel Caribe?

No, PortAventura Hotel Caribe does not offer an airport shuttle service.

Is there a bar or restaurant at PortAventura Hotel Caribe?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at PortAventura Hotel Caribe?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at PortAventura Hotel Caribe?

No, pets are not allowed.

PortAventura Hotel Caribe Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 210 out of 578 reviews
Rating 8 - Good. 229 out of 578 reviews
Rating 6 - Okay. 89 out of 578 reviews
Rating 4 - Poor. 33 out of 578 reviews
Rating 2 - Terrible. 17 out of 578 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

Reviews

6/10 Okay

ANA

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
El personal de las tiendas no es muy amigable con los niños, y eso es un requisito indispensable en un resort familiar.
Stayed 2 nights in Oct 2025

4/10 Poor

Hazel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in was not easy, hotel sent me an email before arrival but was in spanish and I cannot read spanish. On arrival i was told i should have checked in online and to wait. 25 minutes later, we checked in.. it was a very slow process, there were staff but they did not seem to want to help. Room was booked for 4, but set up for 2.. 2 towels, 2 pillows etc, I called reception 4 times to ask for extra and no one answered. I wandered down and was told someone would bring the requested items.. we went for a dip in the pool, 1.45 mins later headed back to the room, no extra towels/ bedding was there, having 3 kids, and two towels you can imagine there would be no towels left that were useable so I headed back to the reception and was told someone was on their way so I braved a shower, in the hope I would have a towel, 40 mins later.. no towel..i used a sopping wet one. Room was very old, bathroom wasnt at all clean, there were ants on the floor every morning.. I dont think it was a 4 star standard. We only stayed for 3 nights but I would have been disappointed if i had booked for a week or longer.. good points, breakfast was nice but you have to book a time slot which I was not told but realised after seeing a sign near the restaurant in Spanish and asked. We only used the pool once, we intended to on day 3 before we left but was told there are no facilities to show after so couldnt. Salou is lovely and we will be back, just not to this hotel
Stayed 3 nights in Sep 2025

10/10 Excellent

Miguel Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen hitel
Stayed 1 night in Sep 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2025

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience. Having the hotel makes the park experience more fun. I wish I had known about the water park not being included first though.
Stayed 1 night in Aug 2025

10/10 Excellent

Graeme

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family holiday with kids and grandparents, perfect location for parks, Friendly staff and dining options both in and out of park easy to use
Stayed 4 nights in Aug 2025

6/10 Okay

Mark

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 7 nights in Aug 2025

10/10 Excellent

Gerald

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Muy bueno, dejo algunas sugerencias para mejorar

La estadia ha sido buena en general, estuvimos alojados 4 noches una familia con dos niños. Las comidas de media pensión son excelentes, nuy variada y bien hecha. Las instalaciones tambien son buenas, excepto las caminaderas que son estrechas y algunas de piedra dificil de rodae con maleta grande. Las habitaciones son amplias, cómodas y bien climatizadas. Sin embargo, hay aspectos que pueden mejorar: la limpieza deja a desear, a pesar de hacer el cuarto, en el baño no se hace una buena limpieza del el piso y los basureros no se cambian. Tuvimos que llamar a recepción al llegar del parque en la noche para que envien a alguien a llevarse la basura. Por otra parte, el parque queda a 15 minutos a pie desde la recepción, al sol y por el camino del estacionamiento, podrian hacer una caminadera o disponibilizar un transporte rotativos.
Stayed 4 nights in Jul 2025

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Nothing going on at the hotel, restaurants weren’t open, no entertainment! 2 lovely pool areas with not enough umbrellas and one without access to a bar. The hotel itself is nice, staff are friendly and it’s convenient for both the parks and Salou centre.
Stayed 7 nights in Jul 2025

8/10 Good

Owen, Reading

Liked: Cleanliness, amenities, property conditions & facilities
Fantastic for PortAventura as you can get tickets for each day of your stay including one Ferrari Land evening. The only negative was incredibly noisy local school children on school trips who have been making a racket during the night and were queue jumping in the park. The hotel is absolutely lovely and I'd recommend it. The 30th anniversary deal is absolutely fantastic value.
Stayed 7 nights in Jun 2025

6/10 Okay

Rob

Travelled with family

Generally good and reasonable price but basic

Reasonably priced, nice pools, but quite basic and not 4 star in my opinion. Basic rooms that are tired with smelly and basic bathrooms. Sunloungets by the pool are old plastic loungers and uncomfortable. Strange rules like you cannot wear sunglasses in the pool unless you have bands around your head to keep them in place. Never experienced this anywhere in the world. Lifeguards enforce this rule, I guess for safety, yet you allow guests to have glassware at the side of the pool? People drinking beer out of glass mugs. Crazy! Service at pool bar was poor. 25 minutes to get a hot dog, and then the drinks machine wasn’t working. Also, they advertise a gym but it doesn’t open until 6pm!? What!? Ridiculous. Most people workout on a morning so this is a stupid rule and as such meant I could not use the gym. False advertising. I would not go back, instead I’d probably go to the main PortAventura hotel which I think is much better and worth the extra money.
Stayed 2 nights in Jun 2025

8/10 Good

Maria

Stayed 3 nights in May 2025

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel setting, very chilled. Check-in was slow. Cheap Estrella! What's not to love.
Stayed 1 night in Jun 2025

8/10 Good

Anthon Roy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Very clean property, with sone oddities. Difficult to find snacks specifically water after bars close in the evening. We struggled to find a vending machine that sold any soft drinks or water, cigarettes and park tickets were available though. Also there us an indiorbpool, but was closed until 18:00pm and was an extra charge of €10 per person. Otherwise generally nice pools with a man made beach.
Stayed 2 nights in May 2025

4/10 Poor

IRENE, Merritt Island

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The old hotel,beds are uncomfortable and bedding clothes is very worn out and not looking or smelling fresh. Food is expensive and bad quality as well.Not recommended.
Stayed 2 nights in May 2025

10/10 Excellent

Claucio Bernardino Figueiredo da Costa

Stayed 3 nights in Sep 2024

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quite quiet during the day, it seems most people were in the parks, this meant not much choice for food or drinks in hotel during the day. But loved the connection to the parks and being able to walk just 15mins to be in Portaventura, but also option to walk to the beach in around 15minutes too. Best Portaventura hotel in terms of distance from beach. Best of both worlds.
Stayed 3 nights in Aug 2024

8/10 Good

melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room dated but clean. Breakfast average , we arrived late the night before so had to book latest breakfast slot so items ran out.
Stayed 1 night in Sep 2024

8/10 Good

Mark

Liked: Staff & service
Stayed 9 nights in Jul 2024

6/10 Okay

robert

Travelled with family

Good but be aware…..

Checkin was efficient in terms of taking details and giving passes. No detail on the hotel, restaurant, bar and pool was given. I asked what time the hotel restaurants close - was told 10pm. That night we found out only the mobbed buffet restaurant was open. Not an issue if we had known as we would have gone elsewhere. So service at reception needs to be looked at. The hotel pool and communal areas are lovely - the rooms let the hotel down. They need updating and the bathrooms renovated. Towels in the bathroom were threadbare.TV had very few channels, not even bbc worldwide. I would go back, but I’d be wary if the price you pay and what’s open - we travelled in peak (July). Overall a good 3 star option - def not a 4 star as the rooms let the property down.
Stayed 1 night in Aug 2024

10/10 Excellent

Wing Fai Teresa

Travelled with family
Liked: Amenities
The dining choice is limited. Only the buffet area in the hotel no more options. If you want more choice you can hire taxi to nearest restaurant. It will be €14-15 oneway
Stayed 3 nights in Aug 2024

4/10 Poor

Juliana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience with this hotel. It is not our first stay here and we had an amazing memories from last time. However, this time it was a complete fail. First of all, rooms are so outdated and worn. In the first room sockets and table lamps were not working. We asked to change the room and got the room with not working shower and falling metal handles. Secondly, rooms are dirty. We stayed 5 nights and the floor was not properly mopped in any of them. All furniture was dusty and filthy. Overall impression of the hotel was - old and worn. Doesn’t worth the money at all I have mixed feelings about service. Some people were trying to help but the effectiveness of their help was poor. Most people do not speak English (however the description of the hotel suggests they speak many languages). The check in was horrible, we shall wait for our room for half an hour after check in time. Next day before we moved to another room, we were kinda “homeless” until 3.30pm. Which I don’t believe was fair as we paid for this time to have access to the room and not just to stay in limbo. Of course, we did not receive any of the VIP benefits. No discount was applied or even offered. No room upgrades. It was funny as we checked Expedia and saw rooms available but reception ignored it and said - no, we cannot give them. Well, then do not promise upgrades. And a very small thing. No transfer to the park from the hotel. You need to walk about 15 minutes under the sun. Small but annoying thing
Stayed 5 nights in Aug 2024

6/10 Okay

Sue

Travelled with family
Disliked: Amenities, property conditions & facilities
Was very disappointed with the water feature between the two pools, it was dirty, green sludge, it could have been made beautiful with fountains and illumination, instead it was a breading ground for midges and mosquitos - really spoiled the look and ambiance of the hotel, It was nothing like the pictures portrayed. Was disappointed at having to pay extra to use the water park which cost another 125 Euros on top of what we had already paid. Disappointed that we had to pre-book dinner and breakfast slots, and only had 40 minutes to eat and go for breakfast, and an hour for dinner. Felt like you had to rush your food and get out quickly ready for the next load of people to come in. This also meant, that you had to plan your days around your meal times, which impacted which shows you could or could not get to see in the Parks during the evening. It really did limit our freedom to come and go, it was very restrictive. Spent 20 Euros to store luggage before our rooms were ready - have never had to pay store luggage at any hotels ever before, This was not a genuine 4 star hotel, more like a 3 star, it was a bit run down, the best part was the two swimming pools, but that was it. No entertainment during the day, and only a mini disco at night for children. Accommodation layout reminded us of Butlins chalets.
Stayed 5 nights in Jul 2024

8/10 Good

Avraham

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Porta Ventura and Ferrari Land
Stayed 1 night in Jul 2024