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PortAventura Hotel Caribe - Theme Park Tickets Included

4.0 star property
Upscale hotel with 5 restaurants and bars/lounges

Choose dates to view prices

Photo gallery for PortAventura Hotel Caribe - Theme Park Tickets Included

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Aerial view
Minibar, in-room safe, desk, free cots/infant beds
5 restaurants, breakfast, lunch, dinner served; international cuisine
Free toiletries, hair dryer, towels
Reviews
8.2

Very good

Popular amenities

  • Hot tubHot tubHot tub
  • Pool
  • Breakfast available
  • LaundryLaundryLaundry
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
Rambla del Parc, s/n, Salou, 43840
  • Popular LocationFerrari Land11 min walk
  • Popular LocationPortAventura World12 min walk
  • Popular LocationLumine Mediterránea Beach Club & Golf Community8 min drive
  • AirportBarcelona (BCN-Barcelona Intl.)69 min drive

Room options

View all photos for Club Room San Juan,2ad&2child(Port Aventura tickets&1Ferrari Land ticket&Express Premium pass 1day)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan,2ad&2child(Port Aventura tickets&1Ferrari Land ticket&Express Premium pass 1day)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
  • 24 sq m
  • Sleeps 3
  • 2 Double Beds OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 2 children (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
  • 24 sq m
  • Sleeps 4
  • 2 Double Beds OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Minibar, in-room safe, desk, free cots/infant beds

Standard Room, 2 adults & 1 child (Port Aventura tickets & 1 Ferrari Land ticket)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Minibar
  • 24 sq m
  • Sleeps 3
  • 2 Double Beds OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan (Port Aventura tickets & 1 Ferrari Land ticket & Express Premium pass 1 day)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan (Port Aventura tickets & 1 Ferrari Land ticket & Express Premium pass 1 day)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Club Room San Juan,2ad&1child(PortAventura tickets&1 Ferrari Land ticket&Express Premium pass 1day)

Minibar, in-room safe, desk, free cots/infant beds

Club Room San Juan,2ad&1child(PortAventura tickets&1 Ferrari Land ticket&Express Premium pass 1day)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 3
  • 2 Double Beds OR 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 3 children (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 2 adults & 3 children (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 3 children (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 3 adults & 3 children (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 1 child (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 4 adults & 1 child (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Family Room, 2 adults & 4 children (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 2 adults & 4 children (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 3 adults & 2 children (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 3 adults & 2 children (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

View all photos for Family Room, 5 adults & 1 child (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 5 adults & 1 child (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 6 adults (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 6 adults (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 4 adults & 2 children (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 4 adults & 2 children (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 6
  • 1 Double Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Family Room, 5 adults (PortAventura & 1 Ferrari Land tickets)

Minibar, in-room safe, desk, free cots/infant beds

Family Room, 5 adults (PortAventura & 1 Ferrari Land tickets)

Highlights

Balcony or patio
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hairdryer
Private bathroom
Bathrobes
  • 24 sq m
  • Sleeps 5
  • 1 Double Bed, 1 Single Bed and 1 Double Sofa Bed

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4.2 out of 5, Very good, (622)
The price is AU$254
for 1 night
includes taxes & fees
29 May - 30 May
PortAventura Hotel Gold River - Theme Park Tickets Included

About the area

Salou

A family-friendly stay in Salou awaits you at PortAventura Hotel Caribe - Theme Park Tickets Included. Within just a 15-minute stroll, you'll find PortAventura World and Tourist Office of Salou. Highlights at this hotel include 5 restaurants, 2 bars/lounges and an indoor swimming pool. .The buffet restaurant, Buffet Bohio, serves international cuisine and is open for breakfast and dinner. Puerto Viejo is the hotel's own tapas bar, serving drinks along with lunch and dinner. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. Added amenities include free WiFi in public areas, a kids' swimming pool and a coffee shop/cafe. Each morning buffet breakfast is available. There's also free self parking, along with the convenience of car rentals on site. .Within a 15-minute drive of this 4-property class Salou hotel, attractions include Aquopolis Costa Dorada and Tarragona Port.

What's nearby

  • Ferrari Land - 11 min walk
  • PortAventura World - 12 min walk
  • Illuminated Fountain - 17 min walk
  • Lumine Mediterránea Beach Club & Golf Community - 8 min drive
  • Cala Font Beach - 9 min drive

Getting around

  • Salou Port Aventura Station - 11 min walk
  • Barcelona El Prat Airport (BCN) - 70 min drive

Restaurants

  • Racó de Mar - 14 min walk
  • Cervecería de l'Estació - 16 min walk
  • The Butler - 13 min walk
  • Roadhouse - 12 min walk
  • Boca Boca Salou - 15 min walk

About this property

PortAventura Hotel Caribe - Theme Park Tickets Included

Upscale hotel with 5 restaurants and bars/lounges
PortAventura Hotel Caribe - Theme Park Tickets Included offers its guests a seasonal outdoor pool, a kids' pool, an indoor pool, and Access to hot tub. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A fitness centre, a sauna, and a terrace are also featured at the family-friendly PortAventura Hotel Caribe - Theme Park Tickets Included. Limited free parking is available on a first-come, first-served basis.

This 4-star Salou hotel is smoke free.

  • 497 guestrooms or units
  • 3 levels
  • 15 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2003
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
PortAventura Hotel Caribe - Theme Park Tickets Included offers 497 accommodations with minibars and a safe. Rooms open to balconies or patios. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This Salou hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Languages

Catalan, English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Daily buffet breakfast available for a fee: EUR 6 to 15 for adults and EUR 6 to 15 for children
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffet Bohio
  • La Bodeguita del Medio
  • Puerto Viejo
  • Restaurante La Piazza
  • Salsa Cafe

Things to do

  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Spa tub

Family friendly

  • Arcade/game room
  • Children's pool
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 15 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • No plastic water bottles
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Minibar

Outdoor space

  • Balcony/patio

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
All reservations include Portaventura Park access for all guests included in the reservation and for all days of the stay and 1 ticket for Ferrari Land per stay.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
This property’s Portaventura Park will not be available from Monday to Friday, from November 8 to December 5, and from December 10 to December 17. It will be available from December 6 to December 9.
On the day of arrival guests may drop off luggage and complete registration early in order to access the park prior to check-in time, but will not be able to access guestrooms until after 3 PM.
Theme park opening dates and times vary seasonally. Guests are advised to contact the property in advance for more information.

Renovations and closures

The property is closed between 12 November and 30 March.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night, up to 7 nights. This tax does not apply to children under 17 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 6 to 15 for adults and from EUR 6 to 15 for children
  • Facilities fee: EUR 10 per person, per day and includes use of: sauna; spa tub; spa; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts major credit cards; cash is not accepted
This property uses solar energy
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts major credit cards, Visa, Mastercard, American Express and Diners Club. Cash is not accepted. This property uses solar energy.

Property Registration Number HT-000772

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This hotel caters to LGBTQ+ guests.
  • The seasonal pool will open in April and close in October.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

PortAventura Caribe
PortAventura Caribe Salou
PortAventura Hotel Caribe Salou
Hotel Caribe Salou
Caribe Hotel Salou

Frequently asked questions

Is parking available at PortAventura Hotel Caribe - Theme Park Tickets Included?

Yep, PortAventura Hotel Caribe - Theme Park Tickets Included has a free self car park. Onsite parking is limited.

How much does it cost to stay at PortAventura Hotel Caribe - Theme Park Tickets Included?

As of 15 May 2024, prices found for a 1-night stay for 2 adults at PortAventura Hotel Caribe - Theme Park Tickets Included on 23 May 2024 start from AU$208.96, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to PortAventura Hotel Caribe - Theme Park Tickets Included?

Yep, PortAventura Hotel Caribe - Theme Park Tickets Included is a short 17-minute walk from Llevant Beach. Fun beach activities include volleyball.

Does PortAventura Hotel Caribe - Theme Park Tickets Included have a pool?

Take your pick from a seasonal outdoor pool, an indoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from April to October.

Does PortAventura Hotel Caribe - Theme Park Tickets Included have a waterslide?

No, there is no waterslide at PortAventura Hotel Caribe - Theme Park Tickets Included, but PortAventura Caribe Aquatic Park is a short 12-minute walk away.

What luxury perks are available at PortAventura Hotel Caribe - Theme Park Tickets Included?

PortAventura Hotel Caribe - Theme Park Tickets Included features an indoor pool, 1 hot tub and 5 restaurants.

What makes PortAventura Hotel Caribe - Theme Park Tickets Included a romantic place to stay?

1 hot tub, plus private balconies in the guestrooms, help set the scene for a romantic weekend at PortAventura Hotel Caribe - Theme Park Tickets Included.

Is PortAventura Hotel Caribe - Theme Park Tickets Included family-friendly?

You bet! With amenities like a children's pool and a playground, as well as highchairs and free infant beds in the guestrooms, it's no surprise PortAventura Hotel Caribe - Theme Park Tickets Included is a hit with families.

Does PortAventura Hotel Caribe - Theme Park Tickets Included serve breakfast?

You bet, buffet brekkie is served daily.

Is there a free airport shuttle available at PortAventura Hotel Caribe - Theme Park Tickets Included?

No, PortAventura Hotel Caribe - Theme Park Tickets Included does not offer an airport shuttle service.

Is there a bar or restaurant at PortAventura Hotel Caribe - Theme Park Tickets Included?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at PortAventura Hotel Caribe - Theme Park Tickets Included?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at PortAventura Hotel Caribe - Theme Park Tickets Included?

No, pets are not allowed.

PortAventura Hotel Caribe - Theme Park Tickets Included Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 161 out of 471 reviews" "
Rating 8 - Good. 200 out of 471 reviews" "
Rating 6 - Okay. 73 out of 471 reviews" "
Rating 4 - Poor. 24 out of 471 reviews" "
Rating 2 - Terrible. 13 out of 471 reviews" "

7.8/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caribe Hotel - Great Stay
Staying at the Caribe Hotel was lovely. They had 2 pools to choose from, whereby one was beach themed. The food was really nice and they had a great selection. You could walk to the theme park which was ideal. The only downside was that there were no trolleys to help take your luggage to your room which would have been nice.
Stayed 3 nights in Aug 2023

4/10 Poor

John

Travelled with family and small children
Disliked: Staff & service, amenities
When we arrived at Hotel Caribe Portaventura they gave us a tiny smelly and ugly room. After complaining they gave us a normal room. It’s a big resort hotel but outside of breakfast and dinner they o it have a pool bar open which sells food and drinks. It took me 45 minutes to get a coke, 2 waters and 2 ice cream costing over €20. In that time they only managed to serve 7-8 people. Some days were better but some days were not. Guests could not wear sunglasses at the pool unless they had a cable attached. Stupid rule and ruined my fun each time I went to the pool. I need them to see. I made a complaint about the above and Portaventura felt that 3 free drinks vouchers made up for it. You can only use them for beer or soft drinks.
Stayed 8 nights in Aug 2023

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023

6/10 Okay

Paulo

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I liked that it was close to the park. The hsve lovely swimming. But the room was not clean at all. Bathroom was worse .
Stayed 5 nights in Aug 2023

8/10 Good

Dominic

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Theme Park fun
Super experience from start to finish. Went with older children and a great location. Hotel was clean although got a little busy at mealtimes but that’s to be expected. Would recommend
Stayed 4 nights in Jul 2023

8/10 Good

Paul

Liked: Cleanliness
The room was lovely , with a good view of the swimming pool, the food was great very good selection , the only bad thing was the cleaners. When we got to the room there was no hand soap , no shower gell and no shampoo all dispensers were empty, we askedthe cleaners for showegel 4 times but never got any. This was areal pity cause everything else was great
Stayed 5 nights in Jul 2023

6/10 Okay

Natalia

Travelled with family and small children
Disliked: Property conditions & facilities
The salted swimming pool is very good but the rooms very old need a refurbishment The room could be better cleaned and beds a bit more properly made , sheets stretched etc For me all around was not a real 4 stars level Pay for coffee cups , drinks cups when drinking at the pools bar was not good , doesn’t make sense When we booked we should be told that the FB lunch is for eating at the park and not in the hotel ,like we were expecting It forces us to go to the park everyday at lunch time even if we don’t want it
Stayed 7 nights in Jul 2023

10/10 Excellent

Haroon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All thanks to Monica (a chef at pancake station)
The stay was amazing. Kids loved every part of it. From breakfast to pool time. It was amazing. We will be back at portaventura Hotel Caribe. The staff at the breakfast time was so lovely and helpful. Even with the language barrier they catered to our requirements. A chef called “Monica” at the pancake station made my daughter fall in love with the pancakes. She made her flower shaped and Minnie shaped pancakes and my daughter who is a fussy eater kept going for more! The day we were leaving that lady still remembered us and was offering to make my daughter her favourite pancakes despite being so busy at the station. Her little action of affection made my daughter so happy. She (Monica) deserves all the appreciation and recognition for her lovely personality. Thanks a lot Monica, we will always remember you.
Stayed 4 nights in Jul 2023

4/10 Poor

Rhodri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2023

2/10 Terrible

David

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not really on property, it is a mile walk to the park entrance. Two miles to the big coasters and NO SHUTTLE! Very poor communication, even considering the language barrier . This is basicly a “Motel/ Motor lodge with separate buildings that you can NOT park near. No bell service, not allowed to even drop your bags and park the car, Felt like a second class/ low class experience the whole stay. Too many small things wrong to even mention . The big ones , The room smelled bad even after two cleanings, the breakfast/ meal service was disorganized and barely acceptable, checkin and purchase of park upgrades was underwhelming , Made me feel like some how they were doing me a favor for letting me stay there! Not focused at all on customer experience. Just going through the motions Very below expectations
Stayed 2 nights in Jul 2023