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Toya Sun Palace Resort & Spa

4.0 star property
Upscale lakefront resort, walk to Lake Toya

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Toya Sun Palace Resort & Spa

Photo gallery for Toya Sun Palace Resort & Spa

Property entrance
In-room safe, free WiFi, bed sheets
Lobby lounge
Combined shower/bathtub, free toiletries, hair dryer, slippers
Combined shower/bathtub, free toiletries, hair dryer, slippers

Overview of Toya Sun Palace Resort & Spa

Reviews
7.6

Good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • RestaurantRestaurantRestaurant
  • BarBarBar
  • Parking includedParking includedParking included
  • Air conditioningAir conditioningAir conditioning

Check out the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Popular LocationToyako Onsen1 min walk
  • Popular LocationLake Toya4 min walk
  • Popular LocationToyako Hot Spring2 min drive
  • AirportSapporo (CTS-New Chitose)93 min drive

Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 28 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 35 sq m
  • Lake view
  • Sleeps 4
  • 2 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 28 sq m
  • Lake view
  • Sleeps 2
  • 2 Single Beds

Similar properties

Ryokan dining
Lake Toya Tsuruga Resort Hikari no uta
Spa
Parking included
Free WiFi
Restaurant
4.6 out of 5, Wonderful, (14)
The price is AU$840
for 1 night
includes taxes & fees
9 May - 10 May
Lake Toya Tsuruga Resort Hikari no uta

About the area

Sobetsu

A family-friendly stay in Sobetsu awaits you at Toya Sun Palace Resort & Spa. Within steps you'll find Toyako Onsen and Lake Toya within a short 5-minute stroll. Highlights at this resort include a full-service spa, a restaurant and an indoor swimming pool. .A pampering day can include massages along with access to the hot springs/mineral springs. The buffet restaurant, Palacio, is open for breakfast and dinner. At the resort's own lounge bar, you can stop for a drink. Enjoy the sauna, kids' swimming pool and waterslide as well as access to hot springs. Plus you'll find free WiFi in public areas, a 24-hour front desk and a games room. There's also the convenience of free self parking. .With a stay at this 4-property class Sobetsu resort, you'll be 31.8 km (19.8 mi) from Rusutsu Resort.
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk
  • Lake Toya - 4 min walk
  • Toyako Hot Spring - 2 min drive
  • Usuzanfunka Memorial Park - 2 min drive
  • Showa-shinzan - 5 min drive

Getting around

  • Toya Station - 12 min drive
  • New Chitose Airport (CTS) - 94 min drive

Restaurants

  • わかさいも本舗洞爺湖本店 - 19 min walk
  • Mogmog - 14 min walk
  • 風の音 - 13 min walk
  • スープカレーハラハル SoupCurry HLAHAL - 11 min walk
  • デメキン食堂 - 13 min walk

About this property

Toya Sun Palace Resort & Spa

Upscale lakefront resort, walk to Lake Toya
Toya Sun Palace Resort & Spa offers its guests a full-service spa, hot springs, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

An indoor pool, a kids' pool, and a sauna are also featured at the family-friendly Toya Sun Palace Resort & Spa. Free self parking is available.

  • 1 building
  • 324 guestrooms or units
  • 10 levels
  • Built in 1965
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Games room or arcade
  • Corner/local shop
  • Garden
  • Gift shop
  • On-site shopping
  • Lift
  • Bar or lounge
  • 1 conference room
  • Dining venue
Toya Sun Palace Resort & Spa offers 324 air-conditioned accommodations with a safe and complimentary slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include a combined bath/shower unit, bidets, complimentary toiletries and hairdryers. This Sobetsu resort provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot spring (onsen) and yukata (Japanese robe). These services feature separate men's and women's areas. There are hot springs open between 5:00 AM and 11:00 PM.

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Palacio

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage

Guest services

  • Multilingual staff
  • No housekeeping

Business services

  • Meeting room

Outdoors

  • Garden
  • In the mountains
  • On a lake

Full-service spa

  • Hot spring
  • Hot springs open from 5:00 AM - 11:00 PM
  • Hot springs water temperature - 42 ºC
  • Indoor mineral hot springs (onsen)
  • Massage
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • Lift

More

  • 10 floors
  • Ballroom
  • Building
  • Built in 1965
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

    LOCALIZE
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

What is the cancellation policy at Toya Sun Palace Resort & Spa?

Toya Sun Palace Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Toya Sun Palace Resort & Spa?

Yep, Toya Sun Palace Resort & Spa has a free self car park.

Is there a spa on site at Toya Sun Palace Resort & Spa?

Yep, there is an onsite spa at Toya Sun Palace Resort & Spa. You'll enjoy services like massages.

Does Toya Sun Palace Resort & Spa have a pool?

Toya Sun Palace Resort & Spa has an indoor pool and a kids' pool.

Does Toya Sun Palace Resort & Spa have a waterslide?

Yep, this property has a waterslide!

Is there a free airport shuttle available at Toya Sun Palace Resort & Spa?

No, Toya Sun Palace Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Toya Sun Palace Resort & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast and dinner.

What time are check-in & check-out at Toya Sun Palace Resort & Spa?

Check-in begins at 2 PM. Check-out time is 10 AM.

Are pets allowed at Toya Sun Palace Resort & Spa?

No, only service animals are allowed.

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018