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Embassy Suites by Hilton at Hot Springs Convention Center

3.5 star property
Hotel with free breakfast, steps from Hot Springs Convention Center

Photo gallery for Embassy Suites by Hilton at Hot Springs Convention Center

Lobby
Restaurant
Indoor pool
Lobby
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
  • Bar
  • Room service
  • Laundry
The current price is AU$195
includes taxes & fees
14 Sept - 15 Sept

Explore the area

View map
400 Convention Blvd, Hot Springs, AR, 71901
  • Hot Springs Convention Center
    ‪1 min walk‬
  • Bathhouse Row
    ‪8 min walk‬
  • Oaklawn Racing Casino Resort
    ‪5 min drive‬
  • Hot Springs, AR (HOT-Memorial Field)
    ‪7 min drive‬

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(10 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Accessible (Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Accessible, Bathtub

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Suite, 2 Double Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Double Beds, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 5
  • 2 Double Beds

View all photos for Premium Suite, 2 Queen Beds, Non Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Suite, 2 Queen Beds, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Premium Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Premium Suite, 1 King Bed, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Accessible

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing, In-room air purification)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Two Double Beds, Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Suite, Two Double Beds, Non-Smoking

8.4 out of 10
Very good
(20 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Corner

1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Corner

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite One King and One Sofa Bed Non-Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Suite One King and One Sofa Bed Non-Smoking

8.8 out of 10
Excellent
(101 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 2 Queen Beds, Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Room, 2 Queen Beds, Corner

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible, Bathtub (Mobility & Hearing)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite One King and One Sofa Bed Corner

55-inch Smart TV with cable channels, Netflix, streaming services

Deluxe Suite One King and One Sofa Bed Corner

8.6 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.4 out of 10
Very good
(15 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for One King Bed, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

One King Bed, Non-Smoking, Accessible

8.8 out of 10
Excellent
(12 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Presidential Suite, 1 King Bed, Non Smoking

Highlights

Separate dining area
Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
  • 124 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Executive Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Non-Smoking, Accessible

1 bedroom, in-room safe, desk, laptop workspace

Suite, Non-Smoking, Accessible

8.4 out of 10
Very good
(13 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

55-inch Smart TV with cable channels, Netflix, streaming services

Premium Room, 2 Double Beds, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 6
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

1 bedroom, in-room safe, desk, laptop workspace

Premium Room, 1 King Bed, Non Smoking (Wellness, In-room air purification)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Hypo-allergenic bedding
Renovated in 2025
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Suite Two Double and One Sofa Bed Non-Smoking

55-inch Smart TV with cable channels, Netflix, streaming services

Standard Suite Two Double and One Sofa Bed Non-Smoking

9.4 out of 10
Exceptional
(36 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

9.0 out of 10
Wonderful
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Fridge
Dining table
Smart TV
Renovated in 2025
Sofa bed
  • Sleeps 6
  • 2 Queen Beds

About the area

Hot Springs

Embassy Suites by Hilton at Hot Springs Convention Center puts you in the heart of Hot Springs, steps from Hot Springs Convention Center and within a 10-minute stroll of Hot Springs National Park. Highlights at this hotel include a restaurant, an indoor swimming pool and a complimentary breakfast. .The restaurant, Cascades, is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 8400 square feet (780 square metres) of event facilities include 8 meeting rooms and conference space. Other amenities include a 24-hour gym, a free manager's reception and Wi-Fi in public areas. Bring your pet along and take advantage of this property's pet-friendly amenities, such as an off-lead area. There's also the convenience of valet parking. .With a stay at this 3.5-property class Downtown hotel, you'll be 0.8 km (0.5 mi) from Bathhouse Row and 4 km (2.5 mi) from Magic Springs and Crystal Falls.

What's nearby

  • Hot Springs Convention Center - 1 min walk - 0.0 km
  • Hot Springs National Park - 5 min walk - 0.5 km
  • Bathhouse Row - 8 min walk - 0.7 km
  • Magic Springs and Crystal Falls - 4 min drive - 4.0 km
  • Oaklawn Racing Casino Resort - 5 min drive - 4.7 km

Getting around

  • Malvern Station - 30 min drive
  • Little Rock, AR (LIT-Clinton National Airport) - 63 min drive

Restaurants

  • ‪Pho Hoang My Vietnam N - ‬11 min walk
  • ‪501 Prime - ‬11 min walk
  • ‪Ouachita Bar & Grill - ‬11 min walk
  • ‪Superior Bathhouse Brewery - ‬13 min walk
  • ‪Maxine's Live - ‬9 min walk

About this property

Embassy Suites by Hilton at Hot Springs Convention Center

Hotel with free breakfast, steps from Hot Springs Convention Center
Embassy Suites by Hilton at Hot Springs Convention Center offers its guests an indoor pool and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is available in public spaces for a fee.

Event space at this hotel measures 8400 square feet (780 square metres) and includes conference space. The business-friendly Embassy Suites by Hilton at Hot Springs Convention Center also features gift shops/newsstands, laundry facilities, and dry cleaning/laundry services. Parking is available for a fee. A complete renovation of Embassy Suites by Hilton at Hot Springs Convention Center was completed in April 2025.

This 3.5-star Hot Springs hotel is smoke free.

  • 1 building
  • 246 guestrooms or units
  • 9 levels
  • Conference rooms
  • 8400 sq ft of conference space
  • 780 sq. m of conference space
  • Built in 2003
  • Full breakfast (free)
  • Manager's reception (free)
  • Charging station for electric cars
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Corner/local shop
  • Gift shop
  • Television in lobby
  • ATM
  • No smoking on site
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton at Hot Springs Convention Center offers 246 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation is furnished with double sofa beds and dining tables. 55-inch Smart televisions come with premium cable channels and Netflix. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

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The price is AU$174
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: WiFi (USD 9.95 per day)

Parking and transport

  • Electric car charging station on site
  • Free offsite parking
  • Uncovered parking on site (USD 10 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 20 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception

Restaurants on site

  • Cascades

Things to do

  • 24-hour gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Dining table
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Laundry facilities
  • Living room
  • Separate bedroom
  • Travel cot

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 8 meeting rooms
  • 8,400 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Front entrance ramp
  • Lever door handles
  • No lift
  • Pool hoist on site
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2003
  • Reception hall
  • Renovated entire property - April 2025
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV with premium cable channels
  • Netflix
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Dining table
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests are required to download the property's Hilton Honors mobile app before check-in

Access methods

Staffed front desk

Pets

  • Pets: USD 125.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
  • Pets cannot be left unattended
  • An off-lead area is available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for wireless Internet in public areas: USD 9.95 per day (rates may vary)
  • Uncovered self-parking fee: USD 10.00 per day (in/out privileges)
  • Valet parking fee: USD 20.00 per day (in/out privileges)
  • Pet fee: USD 125.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests must contact this property in advance to reserve cots/infant beds. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • Pool access available from 6 AM to midnight
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Hot Springs
Embassy Suites Hot Springs Hotel
Hot Springs Embassy Suites
Embassy Suites Hot Springs Hotel Hot Springs
Embassy Suites Hilton Hot Springs Hotel
Embassy Suites Hilton Hot Springs
Embassy Suites by Hilton Hot Springs Hotel Spa
Embassy Suites by Hilton at Hot Springs Convention Center Hotel

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton at Hot Springs Convention Center?

Embassy Suites by Hilton at Hot Springs Convention Center offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton at Hot Springs Convention Center?

As of 20 Aug 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton at Hot Springs Convention Center on 14 Sept 2025 start from AU$194.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, Embassy Suites by Hilton at Hot Springs Convention Center has an uncovered self car park with in/out privileges for USD 10.00 per day.

Are there any beaches close to Embassy Suites by Hilton at Hot Springs Convention Center?

The closest beach to Embassy Suites by Hilton at Hot Springs Convention Center is De Soto Beach (19 km).

Is there a spa on site at Embassy Suites by Hilton at Hot Springs Convention Center?

No, there is no spa at this property. Buckstaff Bathhouse is a short 9-minute walk away.

Does Embassy Suites by Hilton at Hot Springs Convention Center have a pool?

Embassy Suites by Hilton at Hot Springs Convention Center has a pool and an indoor pool. The pool is open 6 AM to midnight.

Is Embassy Suites by Hilton at Hot Springs Convention Center family-friendly?

You bet! With amenities such as a corner/local shop and laundry facilities, as well as travel cots in the guestrooms, it's no surprise that Embassy Suites by Hilton at Hot Springs Convention Center is a hit with families.

Does Embassy Suites by Hilton at Hot Springs Convention Center serve breakfast?

You bet, guests can't get enough of the free full breakfast here! Offered weekdays between 6:30 AM and 9:30 AM and weekends between 7:00 AM and 10:00 AM, this is the perfect place to fuel up for a day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton at Hot Springs Convention Center?

No, Embassy Suites by Hilton at Hot Springs Convention Center does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton at Hot Springs Convention Center?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton at Hot Springs Convention Center?

Check-in begins at 4 PM. Check-out time is 11:00 AM.

Are pets allowed at Embassy Suites by Hilton at Hot Springs Convention Center?

Cats and dogs are welcome at Embassy Suites by Hilton at Hot Springs Convention Center, with dog exercise areas on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

Embassy Suites by Hilton at Hot Springs Convention Center Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 608 out of 1115 reviews
Rating 8 - Good. 237 out of 1115 reviews
Rating 6 - Okay. 133 out of 1115 reviews
Rating 4 - Poor. 71 out of 1115 reviews
Rating 2 - Terrible. 66 out of 1115 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Terri

Liked: Cleanliness, property conditions & facilities
We love staying at this hotel. It was being remodeled while we stayed so there was more noise. The lady maki this time
Stayed 2 nights in May 2025

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

wendy

bathroom needs repaired no hot water dirty tub
Stayed 1 night in May 2025

10/10 Excellent

Justin

Business traveller
Liked: Amenities
The woman at the front desk the night of 05/19/25 was extremely kind, considerate and informative. She provided perfect service.
Stayed 1 night in May 2025

6/10 Okay

Jackie

Travelled with family
Disliked: Staff & service
Ned was ok, biggest issue was we never had our roomed cleaned once while we were there. We arrived Friday afternoon and checked out today the 19th. We alerted the front desk twice and face to face once but it never happened. We called the desk and asked if they could at least send up coffee for the next morning twice…..never happened
Stayed 3 nights in May 2025

10/10 Excellent

Janarius

Stayed 1 night in May 2025

10/10 Excellent

DR. JOSEPH R.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 1 night in May 2025

4/10 Poor

Heather

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel has gone way downhill

I’ve always loved Embassy Suites, but the one in Hot Springs has gone down hill over the past 5 years. First, the pull out couch bed was dirty, and there were no clean linens, blankets, or pillows in the closet. The bathroom had 3 towels for a party of 5, and zero rags. I called the front desk twice, and after waiting 30 minutes I went down to the front desk myself to gather clean linens so we could go to bed. (It was 11pm.) There were others standing at the front desk waiting on clean towels and linens too. We were told the hotel cut down the housekeeping staff to one person per shift for a 9 story hotel! The front desk lady and maintenance man were sprinting around trying to get linens and towels for people. I felt sorry for them. Embassy Suites needs to get it together at this location. It was also dirty. I won’t stay there again. It’s aggravating to pay for a nice night away and this is what you get. And btw, I never write reviews, so Im not one of those people who find something to fuss about. Don’t waste your money!
Stayed 1 night in May 2025

10/10 Excellent

Scarlet

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, they are currently Renovating the area but still nice none the less
Stayed 1 night in May 2025

6/10 Okay

Sirish

Travelled with family and small children
Disliked: Amenities
The construction made everything not optimum. And then towels at the pool kept on running out and was not refilled at all.
Stayed 2 nights in May 2025

10/10 Excellent

Shantera

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Lynne

Liked: Cleanliness
Stayed 3 nights in May 2025

8/10 Good

Oren

Stayed 2 nights in May 2025

10/10 Excellent

David, Fort Worth

Liked: Cleanliness, staff & service, property conditions & facilities
Dog had good time.
Stayed 1 night in May 2025

6/10 Okay

Lisa

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This property was being renovated however it wasn’t the usual experience I’ve come to expect from an Embassy Suites . The breakfast on Mother’s Day was chaotic. The wait for coffee or water was 35 minutes. Dirty dishes were on most tables. It was clear there wasn’t enough staff. We stayed 2 nights and our room wasn’t serviced. On the plus side the staff was very friendly.
Stayed 2 nights in May 2025

8/10 Good

Jennifer

Stayed 2 nights in May 2025

10/10 Excellent

Tomeka

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Third Party Booking Deterrment

Hotel update and service great. However, if you book through a 3rd party site you will have problems. You cannot digitally check in or get Hilton points. You cannot change credit cards for incidentals, as this will be charged to your credit card a second time for the room. I am awaiting to see if my debit card will be credited in 10 business days. Hilton is a big deterrent at using third party booking sights.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Really nice

Stayed 1 night in May 2025

8/10 Good

Carrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely updated. Rooms are fantastic and roomy.
Stayed 1 night in May 2025

10/10 Excellent

DANIEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Aaron, Scarborough

Stayed 1 night in Apr 2025

10/10 Excellent

SAMuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Stayed 1 night in Apr 2025

6/10 Okay

Jenna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Brittany

Stayed 1 night in Apr 2025