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Hôtel des Arcades

Property class: 2

Photo gallery for Hôtel des Arcades

A multi-story building with a ground-floor retail space and upper residential units.
A staircase with wooden steps leading to a landing with a textured stone wall. There are two small wooden tables with potted plants on either side of the staircase.
A dining area with multiple tables set for meals, stone walls, and a window with curtains.
The entrance to Hotel Les Arcades with a sign above the door and a number '52' on the wall to the right.
A reception area with a wooden reception desk, a mirror, and a magazine rack with a 'Biotropica' magazine.

Reviews

5.6 out of 10

Popular amenities

  • Room service
  • Housekeeping

Explore the area

View map
52 rue des Carmes, Rouen, Seine-Maritime, 76000
  • Place, Rouen Cathedral
    ‪3 min walk‬
  • Place, Rouen Christmas Market
    ‪3 min walk‬
  • Place, Tour Jeanne d'Arc
    ‪6 min walk‬
  • Airport, Rouen (URO-Rouen - Seine Valley)
    ‪21 min drive‬

Room options

View all photos for Standard Single Room

A single bed with a blue and white floral bedspread, two pillows, a wooden nightstand, a small wooden table, and a telephone on the wall.

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room

A hotel room with a bed, a nightstand, a wall-mounted light, a window with curtains, and a radiator.

Standard Double Room

  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Twin Room, 2 Single Beds

A hotel room with two single beds, a small bedside table with a lamp, and a bathroom visible through an open door.

Standard Twin Room, 2 Single Beds

  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Triple Room

A corridor with red doors and a carpeted floor.

Standard Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

About the area

Rouen

At Hôtel des Arcades you'll be within steps of Rue du Gros-Horloge and Rouen Cathedral. Highlights at this hotel include in-room balconies. .This smoke-free hotel offers free WiFi in public areas, free newspapers in the lobby and luggage storage. .Sights within a 15-minute walk of this Rouen City Centre hotel include La Maison Sublime and Rouen Christmas Market.

What's nearby

  • Gros Horloge - 3 min walk - 0.3 km
  • Rouen Cathedral - 3 min walk - 0.3 km
  • Rouen Christmas Market - 3 min walk - 0.3 km
  • Place du Vieux-Marche - 6 min walk - 0.5 km
  • Tour Jeanne d'Arc - 6 min walk - 0.6 km

Getting around

  • Palais de Justice Tram Station - 4 min walk
  • Theatre des Arts Tram Station - 7 min walk
  • Rouen (URO-Rouen - Seine Valley) - 26 min drive

Restaurants

  • ‪L'Odas - ‬1 min walk
  • ‪Dame Cakes - ‬4 min walk
  • ‪Café de l'Echiquier - ‬3 min walk
  • ‪L'impressionniste Bar - ‬1 min walk
  • ‪Le Bovary - ‬2 min walk

About this property

Hôtel des Arcades

Hôtel des Arcades offers its guests complimentary newspapers in the lobby. WiFi is free in public spaces.

This Rouen hotel is smoke free.

  • 1 building
  • 17 guestrooms or units
  • 4 levels
  • Storage area for luggage
  • Newspapers in lobby (free)
  • No smoking on site
Hôtel des Arcades offers 17 accommodations with blackout curtains. Rooms open to balconies. This individually furnished accommodation includes desks. Bathrooms include a shower, complimentary toiletries and hairdryers. Cots/infant beds (complimentary) and Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (EUR 6 per day)

Family friendly

  • In-room cot
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Luggage storage

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Room service

More

  • Desk
  • Individual furnishings
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 9:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open Monday - Saturday (2:30 PM - 10:30 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 10.0 per night.
  • Free cots (infant beds)!

Payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.10 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: EUR 6.00 per day
  • Rollaway bed fee: EUR 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Alcohol isn't served or allowed at Hôtel des Arcades.

Property class

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

des Arcades Rouen
Hôtel des Arcades
Hôtel des Arcades Rouen
Hôtel Arcades Rouen
Arcades Rouen
Hôtel des Arcades Hotel
Hôtel des Arcades Rouen
Hôtel des Arcades Hotel Rouen

Frequently asked questions

What is the cancellation policy at Hôtel des Arcades?

Hôtel des Arcades offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is there a free airport shuttle available at Hôtel des Arcades?

No, Hôtel des Arcades does not offer an airport shuttle service.

What time are check-in & check-out at Hôtel des Arcades?

Check-in begins at 2:30 PM. Check-out time is 11 AM.

Are pets allowed at Hôtel des Arcades?

No, pets are not allowed.

Hôtel des Arcades Reviews

Reviews

5.6
Rating 10 - Excellent. 8 out of 109 reviews
Rating 8 - Good. 23 out of 109 reviews
Rating 6 - Okay. 36 out of 109 reviews
Rating 4 - Poor. 22 out of 109 reviews
Rating 2 - Terrible. 20 out of 109 reviews

6.2/10

Cleanliness

6.2/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

Reviews

Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, room comfort

Disastrous

We arrived at the hotel hot and tired. to find it was closed. We had no prior warning, only a notice on the door giving a telephone number. We called this number and were diverted to another hotel, the Beausejour, ten minutes walk away. The room here was shabby with no wifi and no breakfast available.
Stayed 1 night in Aug 2022
Verified review

4/10 Poor

Vi blev flyttet til et andet hotel som ikke var særligt godt. De serverede heller ikke morgenmad. Beløbet betalt for morgenmad til det bookede hotel er ikke blevet tilbagebetalt.
Stayed 1 night in Aug 2023
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quand nous sommes arrivés l hôtel était fermé avec un mot nous demandant d appeler un numéro d autre hôtel (hôtel beau séjour à la gare). Hôtel horrible aucune propreté et délabré. L hôtel des arcades je pense est définitivement fermé et donc ne devrait être plus en vente sur votre site. Nous sommes très déçue et je pense que vous ne vérifier pas les hôtels c est dommage. Une vraie arnaque
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Hôtel fermé, séjour ratée, compte débité, pv suite à un nouvel itinéraire car route fermée pour travaux pour y accéder alors que je venais de loin pour découvrir rouen et au niveau du service téléphonique aucun retour. Tout simplement tres déçue
Stayed 2 nights in Jul 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
l'hotel si trova nella zona pedonale ed è centralissimo. Vicino c'è la via dei ristorantini e bar. ottimo per visitare la città e usufruire quando necessario un po di relax per poi proseguire la visita. E' un hotel di caterogia economica per cui non si devono avere troppe pretese.
Stayed 1 night in Jun 2022
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
Cleab comfortable rooms. Centrally located. Easily reach most important sites on foot within minutes. Plenty of restaurants near by.
Stayed 2 nights in Jun 2022
Verified review

8/10 Good

Der Ausblick auf die Kathedrale war toll. Hotel direkt in der fussgängerzone.
Stayed 2 nights in Jun 2022
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Room comfort

Pas cher mais

Pas cher mais il faut accepté que la chambre soit un peu decevante. On etait au 1er étage donc: Vous entendrez le telephone sonné Les clients qui font du va et viens avec leur discussion. L'eau, elle tarde a chauffer donc faut anticiper avec un bébé, pas facile. Sans ascenseur toujours pas facile. Mais ça n'empêche qu'on a passé un agréable week-end surtour que le personnel est a l'écoute. Choisissez en connaissance de cause.
Stayed 3 nights in May 2022
Verified review

2/10 Terrible

Disliked: Cleanliness, property conditions & facilities, room comfort

Fuyez !

Ma réservation a été déplacée, sans aucune raison expliquée, dans un hôtel miteux du coté de la gare. Chambre en RDC donnant sur la route donc avec le bruit des passants et des voitures auquel s'ajoute le bruit de la réception de l'hôtel juste à coté. Propreté limite, linge de lit qui sent le renfermé, douche bouchée... À éviter...
Stayed 1 night in Sep 2020
Verified review

2/10 Terrible

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

décevant pour l'hôtel des Arcades, où nous n'avons

Vraiment, désolée, de ce qui est arrivé! J'avais réservé une chambre d'hôtel, aux Arcades, en centre ville de Rouen sur le site hôtel.com. A l'arrivée à l'hôtel, l'établissement était fermé avec un numéro de téléphone à faire! sans explication. J'ai appelé ce numéro, un monsieur m'a répondu que l'hôtel était désaffecté et que nous étions hébergés à l'hotel Beau Séjour prés de la gare, à 1 km du centre de Rouen! Surprise de cette situation, car je n'avais pas été prévenue, J'ai été énervée et en colère. J'ai cru à une arnaque. Nous sommes arrivés à l'hôtel beau séjour, où nous avons été bien accueillis, par un jeune homme, très gentil. L'hôtel est moyen mais au calme. Cependant, je ne réserverai plus par le site hôtel.com, car on pense réserver une chambre d'hôtel à un endroit précis et on est envoyé à un autre endroit non choisi!
Stayed 1 night in Sep 2020
Verified review

4/10 Poor

Disliked: Amenities, property conditions & facilities
Pas de chauffage dans la chambre, et un prix trop cher pour une nuit glaciale.
Stayed 1 night in Nov 2019
Verified review

4/10 Poor

Disliked: Property conditions & facilities, room comfort
There was no-one there when we got there- I had to call the number- and she came in a few minutes. We left our bags there for a few hours before check in and were told they would be safe in a locked room that was only used for the 7-9 am breakfast. When we returned there were 3 people in the room with our bags. It was noisy, lots of stairs. The bathroom was clean, but it was all very old and dilapidated. There was a code for the outer door at night, but it wasn't locked
Stayed 1 night in Oct 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
L'environnement de l'hôtel est plaisant mais le centre est très bruillant et le statioonement est difficile. A part ça, excellent rapport qualité-prix.
Stayed 3 nights in Aug 2019
Verified review

6/10 Okay

Liked: Staff & service
The first night was uneventful except for the anticipated noise in the street. However on the second evening I noticed the Bed creaking. I reported it to the Management. They were able to switch me on a busy Saturday night. They did not require any Insurance Forns to be filled out.
Stayed 2 nights in Aug 2019
Verified review

4/10 Poor

Disliked: Staff & service, property conditions & facilities, room comfort

Déçue

L'hôtel est très bruyant, j'entendais les discussions dans le couloir ainsi que celles de l'extérieur ...
Stayed 1 night in Jul 2019
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pleasant receptionist and excellent location, but many things didn't work: wifi, tv, hot water There were practically no fresh linens --no washcloths, no hand towels, only 2 bath towels, one of which was crumpled in a heap and one of which smelled mildewed! Worst of all our room gave us numerous bites from bedbugs! Can't recommend this place unless the management clears up quite a few problems.
Stayed 3 nights in Jun 2019
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Formidable

C'était un séjour que je le refait une autre fois, je la recommande.
Stayed 1 night in Jun 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons reçu un bon accueil, une chambre agréable et propre bien située. Les rideaux pourraient être plus occultants.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Liked: Cleanliness
Propreté OK. Par contre impossible d'accèder à cet hôtel en voiture, et difficile à trouver. De plus avons dû payer 15.00 euros de parking pour se garer près de l'hôtel de ville.
Stayed 1 night in Apr 2019
Verified review

6/10 Okay

Liked: Cleanliness
Trop de bruit : prévoir des bouchons d'oreille pour bien dormir. L'hôtel donne sur une rue passante et les chambres sont très mal isolées. On entend les gens crier dans la rue à leur retour de soirée et on entend tout ce qui se passe dans les chambres (TV, conversation, enfant qui hurle...)
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness, room comfort
Disliked: Staff & service

Une nuit, pas plus

Super bien situé, mais un peu vieillissant... Attention pour le petit déjeuner, personne à l'accueil, malheureusement. Le personnel est vraiment gentil, accueillant, c'est un plus. La literie est confortable, également ceci dit. Mais les murs sont très fins, pensez à prévoir les bouchons d'oreilles. Très bien pour une nuit, et encore, parce que j'ai eu la chambre à prix réduit, car ne vaut pas son prix de base (70€ !!)
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Camera troppo piccola, Una cosa positiva è che si trova al centro
Stayed 1 night in Mar 2019
Verified review

6/10 Okay

Liked: Cleanliness, staff & service

verblijf in Rouen

Hotel staat in een fijne buurt, direct bij de historische centrum. Veel winkels en restaurants. Kamer een beetje klein maar schoon met goed bed. Badkamer in orde. Prijs/kwaliteit is goed Personeel vriendelijk
Stayed 2 nights in Feb 2019
Verified review

6/10 Okay

environnement pratique, agréable, calme la nuit, la personne à l'accueil agréable et claire dans les informations internes et touristiques. Sur la chambre : espace sanitaire impeccable, très bon couchage, il est dommage que la chambre soit d'aspect si "vétuste", moquette grise sombre râpée, visiblement chambre double mise en simple de vilaine façon, tablette datant...cependant j'ai passée une bonne nuit
Stayed 1 night in Nov 2018
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel accueillant et bien situé. Rue calme et commerçante, proche de la gare, à deux pas de la cathédrale
Stayed 1 night in Nov 2018

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