2/10 Terrible
Michael
Travelled with family, Travelled with family and small children
22 Feb 2024
Warning: not a 4-star hotel. Small rooms, hot, not as advertised. We arrived with four adults as stated on Orbitz. We were told it was an illegal to have child with us and the clerk began to change our room. He claimed the charge was $180 and I thought he was getting larger room. No..he was charging us for a second room. What should have been a $500 bill for 3 nights turns out to be a $1000. They also moved us to the annex, a building up the street from the main hotel. The clerk offered no solution, and as we were traveling with young daughters, put us in an unsafe situation if we were separated. But here’s the kicker: we took the first room and made arrangements for our daughter to stay with friends on a school trip. We posted four passports and they still charged us for a second room…which we NEVER took the keys for or stayed in!!!!! I am talking with Cit and my attorneys. I am also posting this on every travel site I can find. I regret booking a room with Rome Times Hotel. What could have been a great trip to Rome was ruined by poor customer service and unethical business practices. File under Bait and Switch!!!!
Michael
Stayed 3 nights in Feb 2024