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Hotel Villa Pamphili Roma

4.0 star property
Family-friendly hotel connected to the convention centre in Rome with a full-service spa

Photo gallery for Hotel Villa Pamphili Roma

Rooftop terrace
Superior Suite, 1 Bedroom
Breakfast, lunch served; local and international cuisine, pool views
View from room
Seasonal outdoor pool, open 10:30 AM to 7:00 PM, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pool
  • Gym
The current price is AU$355
includes taxes & fees
31 Aug - 1 Sept

Explore the area

View map
Via Della Nocetta 105, Rome, RM, 00164
  • Vatican Museums
    ‪6 min drive‬
  • St. Peter's Basilica
    ‪7 min drive‬
  • Piazza Navona
    ‪9 min drive‬
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.)
    ‪22 min drive‬

Room options

View all photos for Superior Triple Room, 1 Bedroom

Superior Triple Room, 1 Bedroom

Superior Triple Room, 1 Bedroom

9.8 out of 10
Exceptional
(15 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2021
Day bed
Separate bedroom
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Quadruple Room

1 bedroom, premium bedding, down duvets, Select Comfort beds

Quadruple Room

7.8 out of 10
Good
(11 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Smart TV
Renovated in 2021
Down duvet
Select Comfort bed
Premium bedding
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

Deluxe Suite, 1 Bedroom

8.8 out of 10
Excellent
(3 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2021
Separate bedroom
  • 48 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double or Twin Room, Balcony

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Double or Twin Room, Balcony

8.0 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2021
Separate bedroom
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Terrace

1 bedroom, premium bedding, down duvets, Select Comfort beds

Superior Double or Twin Room, Terrace

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Renovated in 2021
Separate bedroom
Premium bedding
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

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About the area

Rome

Hotel Villa Pamphili Roma places you in the heart of Rome, connected to the convention centre and 4.6 km (2.9 mi) from St. Peter's Basilica. Highlights at this family-friendly hotel include 2 bars/lounges, a full-service spa and a restaurant. .A day of pampering can include deep-tissue massages, sports massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Ristorante AcquaViva, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Rendez V Bar is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, Turkish bath/hammam, seasonal outdoor swimming pool and pool loungers. Business amenities include 15 meeting rooms, a conference centre, and a 24-hour business centre. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Free buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also free self parking, along with the convenience of an airport shuttle. .You'll be 5 km (3.1 mi) from Vatican Museums and 4.5 km (2.8 mi) from Sistine Chapel with a stay at this 4-property class Gianicolense Suburb hotel.

What's nearby

  • Vatican Museums - 6 min drive - 4.0 km
  • St. Peter's Basilica - 7 min drive - 4.0 km
  • Sistine Chapel - 7 min drive - 4.0 km
  • Piazza Navona - 9 min drive - 5.5 km
  • Pantheon - 9 min drive - 6.2 km

Getting around

  • Rome Quattro Venti Station - 6 min drive
  • Casaletto Tram Stop - 14 min walk
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.) - 29 min drive

Restaurants

  • ‪Ristorante Papillon - ‬4 min drive
  • Le Bon Bock Pub - Whisky Pub
  • Casale Dei Cedrati
  • ‪Hop and Oak - ‬5 min drive
  • ‪Bar Lumiere - ‬4 min drive

About this property

Hotel Villa Pamphili Roma

Family-friendly hotel connected to the convention centre in Rome with a full-service spa
Hotel Villa Pamphili Roma offers its guests a full-service spa, a fitness centre, and a seasonal outdoor pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 15 meeting rooms, and coworking spaces are available. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hotel Villa Pamphili Roma. You'll have access to the health club at a partner property. An airport shuttle (available 24 hours) is available for a fee. Self parking is free. A complete renovation of Hotel Villa Pamphili Roma was completed in June 2021.

This 4-star Rome hotel is smoke free.

  • 1 building
  • 235 guestrooms or units
  • 5 levels
  • 2 bars or lounges
  • Built in 1975
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Locker space
  • Bar by the pool
  • Dining venue
Hotel Villa Pamphili Roma offers 235 accommodations with minibars and a safe. Select Comfort beds feature down duvets and premium bedding. Smart televisions are featured in guestrooms. Bathrooms include bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The on-site spa has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

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Exterior detail

A.Roma Lifestyle Hotel

  • Pool
  • Spa
  • Free WiFi
  • Restaurant
4.6 out of 5, Wonderful, 1,006 reviews
The price is AU$379
includes taxes & fees
1 Sept - 2 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Limo/town car service
  • Free uncovered self parking on site
  • Uncovered extended parking on site (EUR 7 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Pamphili Roof Top Bar
  • Rendez V Bar
  • Ristorante AcquaViva
  • Vhip Pool Bar

Things to do

  • Bicycle rentals
  • Bicycle tours
  • Books
  • Concerts/live shows
  • Full-service spa
  • Gym
  • Pilates classes
  • Scooter/moped rentals
  • Seasonal outdoor pool
  • Stereo
  • TV in common areas
  • Winery release events

Family friendly

  • In-room babysitting
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre
  • Coworking space

Outdoors

  • Garden
  • In a regional park
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1975
  • Communal living room
  • Eco-friendly cleaning products used
  • Electric bike charging
  • Local culture and ecosystem education
  • Reception hall
  • Renovated entire property - June 2021
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch smart TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Late-night room service
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Heating (climate-controlled)
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: EUR 30 per accommodation, per day
  • Only dogs and cats are allowed
  • Weight limit: 33 lb per pet
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 7.50 per person, per night, up to 10 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 75 per vehicle (one-way, maximum occupancy 3)
  • Uncovered extended parking fee: EUR 7 per day
  • Pet fee: EUR 30 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Facilities fee: EUR 25 per person, per day and includes use of: sauna; hot tub; spa; swimming pool

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, JCB International and cash. This property uses eco-friendly cleaning products.

Property Registration Number IT058091A1NERHDKWL

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • On-site cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 19 April and close on 28 September.
  • Pool access available from 10:30 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Atahotel Pamphili
Atahotel Villa
Atahotel Villa Pamphili
Atahotel Villa Pamphili Hotel
Atahotel Villa Pamphili Hotel Rome
Atahotel Villa Pamphili Rome
Pamphili
Pamphili Villa
Villa Pamphili
Villa Pamphili Atahotel
Atahotel Hotel Pamphili
Atahotel Hotel Rome

Frequently asked questions

What is the cancellation policy at Hotel Villa Pamphili Roma?

Hotel Villa Pamphili Roma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Villa Pamphili Roma?

As of 30 Aug 2025, prices found for a 1-night stay for 2 adults at Hotel Villa Pamphili Roma on 31 Aug 2025 start from AU$328.32, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Villa Pamphili Roma?

Yep, Hotel Villa Pamphili Roma has a free self car park.

Is there a spa on site at Hotel Villa Pamphili Roma?

Yep, there is an onsite spa at Hotel Villa Pamphili Roma. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Hotel Villa Pamphili Roma have a pool?

Yep, and guests love it! Hotel Villa Pamphili Roma has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 10:30 AM to 7:00 PM (Seasonal outdoor pool open from April 19 to September 28).

What makes Hotel Villa Pamphili Roma a romantic place to stay?

A hot tub and couples spa treatments, as well as comfy beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Villa Pamphili Roma.

Is Hotel Villa Pamphili Roma family-friendly?

You bet! With amenities such as children's meals and babysitting services, as well as childcare services in the guestrooms, it's no surprise that Hotel Villa Pamphili Roma is a hit with families.

Does Hotel Villa Pamphili Roma serve breakfast?

Yep, guests give top marks to the free buffet brekkie here! Available weekdays from 7:00 AM to 10:30 AM and on weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a day full of adventure.

Is there a free airport shuttle available at Hotel Villa Pamphili Roma?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Villa Pamphili Roma?

Yep, they've got a poolside bar and an onsite restaurant that serves local and international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Villa Pamphili Roma?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Hotel Villa Pamphili Roma?

Cats and dogs are welcome at Hotel Villa Pamphili Roma, with food and water bowls on offer. Just so you know, there's a weight limit of up to 15 kg per pet.

Hotel Villa Pamphili Roma Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 378 out of 550 reviews
Rating 8 - Good. 103 out of 550 reviews
Rating 6 - Okay. 43 out of 550 reviews
Rating 4 - Poor. 15 out of 550 reviews
Rating 2 - Terrible. 11 out of 550 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Patricia

Stayed 2 nights in May 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great and great

Stayed 4 night for business m and 4 nights with my family and all I can say great service and a great clean hotel. Highly recommend it.
Stayed 4 nights in May 2025

10/10 Excellent

Komarbonn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Rome2025

Wow! My 10-day stay at Hotel Villa Pamphili Roma was phenomenal. Talk about first-class hospitality! It kicked off with a smooth airport shuttle, followed by a warm welcome from the front door and reception teams. Our room was pristine, offering a gorgeous pool view, and every single meal at the restaurant was excellent with a fantastic vibe. The entire restaurant staff deserves major applause – especially Sami, Gaia, and Gamma – their service was superb and truly exemplary. They treated us like royalty. Highly recommend!
Stayed 10 nights in May 2025

10/10 Excellent

Bruce

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent when there was a mix-up on the details of the room. They went over and above to make sure we had a good experience. First class.
Stayed 4 nights in May 2025

2/10 Terrible

Steve

Business traveller
Liked: Cleanliness, room comfort

Dreadful stay!

The hotel is very pleasant and nice ambiance with good pool / spa, however the staff are rude and the food choice was poor. The experience was totally ruined when the server threw my room service all over me, smashed the plates and then claimed that it was somehow my fault. My suit was covered in red wine and my new trainers have had to be professionally cleaned. Management did nothing to rectify the issue and no real apology was given. As a result I left early and went to a much nicer hotel. If you’re looking for mid range budget then stay here, if not go somewhere else.
Stayed 3 nights in May 2025

10/10 Excellent

Michelle

Liked: Staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2025

10/10 Excellent

Maxim, Moormerland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel! A bit too overpriced. Nice place to stay. Popular for various conferences and events, making the place loud and crowded.
Stayed 5 nights in May 2025

6/10 Okay

Susan M

Liked: Staff & service

Needs brightening, a thorough cleaning & an update

Drab, dark, not very clean with horrible water pressure and in need of an update.
Stayed 1 night in Apr 2025

10/10 Excellent

Guy

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful
Stayed 1 night in May 2025

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2025

8/10 Good

Deyda

Stayed 4 nights in Feb 2025

10/10 Excellent

Yongjoo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Jacqueline, Wellington

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice, I’d imagine even better in the summer. Not walkable to the city. Room was small considering how huge the grounds are.
Stayed 2 nights in Mar 2025

10/10 Excellent

Kyesub

Quiet
Stayed 3 nights in Apr 2025

10/10 Excellent

Martyn J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Milagro

Stayed 1 night in Apr 2025

10/10 Excellent

Fabrizio

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in nature
Stayed 1 night in Mar 2025

6/10 Okay

Dino

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They didn’t inform us that the roof top and the pool will be closed during our stay as well the whole hotel smelled like the spa
Stayed 6 nights in Apr 2025

10/10 Excellent

Praveena S

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing! This was a wonderful stay. Thank you so much to all.
Stayed 3 nights in Mar 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Ruslana

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional for a family vacation.
Stayed 1 night in Apr 2025

10/10 Excellent

Ruslana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a family vacation, friendly staff.
Stayed 6 nights in Mar 2025

10/10 Excellent

Isaac

Stayed 3 nights in Apr 2025

4/10 Poor

Julie-Ann

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Poor Customer Service

Outdoor pool not available and you had to pay to use the spa which was noted on the hotel.com website. There was an 18th birthday party going off until 12:30am which wasn’t helpful and meant we couldn’t explore Rome for long the following day due to lack of sleep. We were told they would give us a spa pass but we had to checkout by 11am and the spa opened at 11am which wasn’t ideal. They upgraded my sister and her family but not us.
Stayed 3 nights in Apr 2025