8/10 Good
Jhijs Hani
18 Mar 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but not well maintained
Location very convenient if you go to Mayo Clinic, Good size of the room, modern style. Basement parking (extra charge) . Bed not comfortable, I thought it’s new hotel but the mattress is not like new, or maybe just new name and remodel but they used the old hotel stuff, i’m not sure. Just little incidents, just get in into the room , and looking at the kitchen, there’s a sign that said, all the dishes inside the dishwasher, clean and ready to use, when i grab the mug, i was shocked that the mug is very dirty like people use it before and never wash, so i brought that mug to the front desk and show them, was nasty. I don’t know how long it’s been there but it made me think that, do they change the bed sheets or not and so many things in my mind made me nervous. So the nice lady front desk, her name Taylor come with me to the room to see if other stuff dirty or not. And it was ! The other stuff she checked was even have mold in it. As a chance brand from Marriot, didn’t expect that to be happening. Well she apologized and ask me to move to the other room. It takes a bit long to change the room, rather give me up grade , they give me down grade. It was very disappointed! I said I paid for that kind of the room but because something happened and now i have to move to smaller room basically down grade. It’s not acceptable, so i have to wait again to look for different room. Should to get relaxed when you arrived at the hotel but it wasn’t.
Jhijs Hani
Stayed 2 nights in Mar 2024