My rating concerned several things. The room was very nice, clean and comfortable. The staff were friendly and helpful, except for the managers/owners. We had to leave a day early because our family came down sick and one of us was immune compromised. We checked out by the 11AM checkout time. Normally, in my experience, the hotel would take that into account and in goodwill refund our last day. I called and the owners/managers and have not heard back from them in over 3 weeks. Very disappointed that they would not contact me to discuss a refund, Just completely ignored. I would expect this from Wyndham, but maybe this is normal.
Another sensitive issue is that they provide the cheapest toilet paper I have ever seen. We visit the area frequently and won't stay here again, despite the nice rooms. You can do better Wyndham!