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Sofitel Legend The Grand Amsterdam

5.0 star property

Photo gallery for Sofitel Legend The Grand Amsterdam

Exterior
Front of property
2 bars/lounges, lobby lounge
Reception
Meeting facility

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$656
includes taxes & fees
31 Mar - 1 Apr

Explore the area

View map
Oudezijds Voorburgwal 197, Amsterdam, North Holland, 1012 EX
  • Place, Dam Square
    ‪4 min walk‬
  • Place, Royal Palace
    ‪6 min walk‬
  • Place, Anne Frank House
    ‪13 min walk‬
  • Airport, Amsterdam (AMS-Schiphol)
    ‪19 min drive‬

Room options

View all photos for Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View)

Junior Suite, 1 King Bed (View)

10.0 out of 10
Exceptional
(3 reviews)
  • City view
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed (Canal House)

Suite, 1 King Bed (Canal House)

Suite, 1 King Bed (Canal House)

  • Canal view
  • 65 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

10.0 out of 10
Exceptional
(2 reviews)
  • Canal view
  • 55 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 1 Queen Bed

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 Queen Bed

9.0 out of 10
Wonderful
(2 reviews)
  • Canal view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 2 Single Beds, City View (Garden, Courtyard or City View)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 2 Single Beds, City View (Garden, Courtyard or City View)

10.0 out of 10
Exceptional
(7 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed, City View (Garden, courtyard or City view)

1 bedroom, Egyptian cotton sheets, premium bedding, down duvets

Superior Room, 1 Queen Bed, City View (Garden, courtyard or City view)

9.6 out of 10
Exceptional
(11 reviews)
  • City view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed (Opera)

Suite, 1 King Bed (Opera)

Suite, 1 King Bed (Opera)

  • Garden view
  • 75 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms (Imperial,Butler Service,Living Room)

Suite, 2 Bedrooms (Imperial,Butler Service,Living Room)

Suite, 2 Bedrooms (Imperial,Butler Service,Living Room)

  • Canal view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 King Bed

View all photos for Royal Suite, 1 King Bed (Butler Service,Living & Dining Area)

Royal Suite, 1 King Bed (Butler Service,Living & Dining Area)

Royal Suite, 1 King Bed (Butler Service,Living & Dining Area)

  • 100 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 Double Bed, Connecting Rooms

View from room

Family Room, 1 Double Bed, Connecting Rooms

10.0 out of 10
Exceptional
(2 reviews)
  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed

View all photos for Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

Luxury Room, 1 King Bed

7.4 out of 10
Good
(6 reviews)
  • Canal view
  • 35 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 Queen Bed, City View (Garden or City View)

Classic Room, 1 Queen Bed, City View (Garden or City View)

Classic Room, 1 Queen Bed, City View (Garden or City View)

10.0 out of 10
Exceptional
(4 reviews)
  • City view
  • 25 sq m
  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed

About the area

Amsterdam

Sofitel Legend The Grand Amsterdam puts you in the heart of Amsterdam, connected to a shopping centre and within a 20-minute stroll of New Church and Kalverstraat. Highlights at this luxury hotel include 2 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Sofitel Spa can include massages and body scrubs along with access to the sauna. The fine-dining restaurant, Bridges, serves international cuisine and is open for lunch and dinner. The Flying Dutchman is the hotel's own bar. Enjoy the indoor swimming pool, gym, Turkish bath/hammam and sauna. 15069 square feet (1400 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Continental breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also valet parking, along with the convenience of car rentals on site. .Sights within a 10-minute walk of this 5-property class Amsterdam City Centre hotel include Royal Palace and Theater Tuschinski.

What's nearby

  • Dam Square - 4 min walk - 0.4 km
  • Amsterdam Museum - 4 min walk - 0.4 km
  • Royal Palace - 6 min walk - 0.5 km
  • Kalverstraat - 6 min walk - 0.5 km
  • Anne Frank House - 13 min walk - 1.1 km

Getting around

  • Rokin Station - 5 min walk
  • Dam Stop - 5 min walk
  • Schiphol Airport (AMS) - 42 min drive

Restaurants

  • ‪Oriental City - ‬1 min walk
  • ‪Coffeecompany - ‬2 min walk
  • ‪Restaurant De Palmboom - ‬3 min walk
  • ‪Wok to Walk - ‬1 min walk
  • ‪Argentinos Grill - ‬2 min walk

About this property

Sofitel Legend The Grand Amsterdam

Sofitel Legend The Grand Amsterdam offers its guests a full-service spa, an indoor pool, and a sauna. There are 2 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 15069 square feet (1400 square metres) and includes a conference centre. A fitness centre, spa services, and a library are also featured at the luxury Sofitel Legend The Grand Amsterdam. Parking is available for a fee.

This 5-star Amsterdam hotel is smoke free.

  • 178 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 15069 sq ft of conference space
  • 1400 sq. m of conference space
  • Built in 1578
  • Childcare (surcharge)
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Sofitel Legend The Grand Amsterdam offers 178 accommodations with minibars and espresso makers. Beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, designer toiletries and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and a hairdryer. Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Sofitel Spa has 2 treatment rooms, including rooms for couples. Services include facials, body scrubs and body treatments. A variety of treatment therapies are provided, including Ayurvedic. The spa is equipped with a sauna and Turkish bath/hammam.

The spa is open daily. Children under 14 years old are not allowed in the spa without adult supervision.

Awards and affiliations

The property is a member of Historic Hotels of the World.

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4.8 out of 5, Exceptional, 1,006 reviews
The price is AU$684
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Secured, covered parking on site (EUR 100 per night)
  • Secured, covered valet parking on site (EUR 100 per night)
  • Limited on-site valet and self parking

Food and drink

  • Continental breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:30 AM on weekends; EUR 55 per person
  • 2 bars/lounges
  • 2 restaurants
  • Couples/private dining

Restaurants on site

  • Bridges
  • Library 'Or'
  • Oriole
  • The Flying Dutchman

Things to do

  • Bicycle rentals
  • Boat tours
  • Full-service spa
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Library
  • Sauna
  • Steam room

Family friendly

  • In-room babysitting
  • Indoor pool
  • Laundry facilities
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (15,069 square foot of space)
  • Meeting rooms

Outdoors

  • Garden
  • On the waterfront
  • Terrace
  • Vegetable garden

Full-service spa

  • 2 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (104 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (74 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1578
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillow menu

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Espresso maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 100 per pet, per day
  • Only dogs are allowed
  • Maximum 1 pets
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 120.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 12.50 per cent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately EUR 55 per person
  • Covered self-parking fee: EUR 100 per night
  • Valet parking fee: EUR 100 per night
  • Pet fee: EUR 100 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 120.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Union Pay, Eurocard and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pool access available from 9:00 AM to 9:00 PM
  • Up to 2 children aged 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Hotelstars Union assigns an official star rating for properties in Netherlands. This property is rated 5 stars.

Property is also known as

Amsterdam Grand Sofitel
Sofitel Amsterdam Grand
Sofitel Legend
Sofitel Legend Grand Amsterdam
Sofitel Legend Hotel
Sofitel Legend Hotel Amsterdam Grand
Accor The Grand Amsterdam
Amsterdam Sofitel
Sofitel Amsterdam
Sofitel The Grand Amsterdam Hotel Amsterdam
Sofitel Legend Grand Amsterdam Hotel
Sofitel Legend Grand Hotel
Sofitel Legend Grand
Sofitel Legend The Amsterdam
Sofitel Legend The Grand Amsterdam Hotel
Sofitel Legend The Grand Amsterdam Amsterdam
Sofitel Legend The Grand Amsterdam Hotel Amsterdam

Frequently asked questions

What is the cancellation policy at Sofitel Legend The Grand Amsterdam?

Sofitel Legend The Grand Amsterdam offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sofitel Legend The Grand Amsterdam?

As of 9 Mar 2026, prices found for a 1-night stay for 2 adults at Sofitel Legend The Grand Amsterdam on 31 Mar 2026 start from AU$656, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sofitel Legend The Grand Amsterdam?

Yep, Sofitel Legend The Grand Amsterdam has a secured covered self car park for EUR 100 per night. A self car park is also available, for a fee.

Are there any beaches close to Sofitel Legend The Grand Amsterdam?

The closest beach to Sofitel Legend The Grand Amsterdam is Blijburg Beach (8.6 km).

Is there a spa on site at Sofitel Legend The Grand Amsterdam?

Yep, Sofitel Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Sofitel Legend The Grand Amsterdam have a pool?

Sofitel Legend The Grand Amsterdam has an indoor pool. The pool is open 9:00 AM to 9:00 PM.

What luxury perks are available at Sofitel Legend The Grand Amsterdam?

Sofitel Legend The Grand Amsterdam features a full-service spa, an indoor pool and 2 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Sofitel Legend The Grand Amsterdam a romantic place to stay?

Couples spa treatments and garden-view dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Sofitel Legend The Grand Amsterdam.

Is Sofitel Legend The Grand Amsterdam family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services in the guestrooms, it's no surprise that Sofitel Legend The Grand Amsterdam is a hit with families.

Does Sofitel Legend The Grand Amsterdam serve breakfast?

Yeah, continental brekkie is offered on weekdays between 6:30 AM and 10:30 AM and weekends between 6:30 AM and 11:30 AM.

Is there a free airport shuttle available at Sofitel Legend The Grand Amsterdam?

No, Sofitel Legend The Grand Amsterdam does not offer an airport shuttle service.

Is there a bar or restaurant at Sofitel Legend The Grand Amsterdam?

Yep, you can grab a meal at Sofitel Legend The Grand Amsterdam's onsite restaurant that serves international cuisine.

What time are check-in & check-out at Sofitel Legend The Grand Amsterdam?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sofitel Legend The Grand Amsterdam?

Dogs are welcome at Sofitel Legend The Grand Amsterdam, with food and water bowls on offer. Just so you know, there's a limit of one pet.

Sofitel Legend The Grand Amsterdam Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 815 out of 1003 reviews
Rating 8 - Good. 128 out of 1003 reviews
Rating 6 - Okay. 37 out of 1003 reviews
Rating 4 - Poor. 9 out of 1003 reviews
Rating 2 - Terrible. 14 out of 1003 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic staff and location
Stayed 3 nights in Dec 2025

10/10 Excellent

Lorna

Stayed 3 nights in Nov 2025

10/10 Excellent

Minho

Liked: Cleanliness, staff & service, amenities
overall great experience.
Stayed 4 nights in Nov 2025

10/10 Excellent

Safet

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 3 nights in Nov 2025

10/10 Excellent

CE

Stayed 3 nights in Nov 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The location couldnt be better. The staff were incredible and couldnt do anything more for you. The room was spotless and the bed was like laying on a cloud!
Stayed 2 nights in Nov 2025

10/10 Excellent

Rishi

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean room, attention to guest experience. Turn down service. Comfortable bed. Good room temperature. Friendly and helpful staff
Stayed 3 nights in Nov 2025

10/10 Excellent

Roseline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing stay for my birthday weekend. The staff Nico, Jerina and Germaine went the extra mile and this was much appreciated. When I am next in Amsterdam I will be back there again.
Stayed 3 nights in Nov 2025

6/10 Okay

Elena

Stayed 2 nights in Nov 2025

10/10 Excellent

Lucas

Stayed 4 nights in Nov 2025

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is amazing from beginning to end! The hospitality is fast, efficient, and everyone’s kindness was genuine. We loved our stay , and would love to come back.
Stayed 4 nights in Nov 2025

10/10 Excellent

Tony Colin

Liked: Cleanliness, amenities, property conditions & facilities
Stepping through the doors into the grand, is entering a new world. A world of tranquility. Where every single member of staff their to make your stay pleasurable. Always with a smile. And full of grace. The grand will take your breath away from beautiful rooms. To exquisite dining experiences. An amazing spa. Even just walking around the hotel itself is an adventure. Highly recommend. I will never stay any where else in Amsterdam.
Stayed 4 nights in Nov 2025

10/10 Excellent

Charisse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities
Excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel. Staff could not do enough.
Stayed 2 nights in Oct 2025

10/10 Excellent

Alex

Stayed 2 nights in Oct 2025

10/10 Excellent

Darlene, San Francisco

Stayed 3 nights in Sep 2025

8/10 Good

Prof. Dr. Sasha

Business traveller, Travelled with group
Liked: Cleanliness
Stayed 8 nights in Oct 2025

8/10 Good

Ji Hyun

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2025

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service
Clean room
Stayed 1 night in Aug 2025

10/10 Excellent

Jacques

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2025

10/10 Excellent

steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

8/10 Good

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience but wouldn't visit again.....

The building is absolutely amazing. Generally, the staff were extremely friendly and helpful. Great, central location. The room was ok - we could tell that it was a little dated but still very nice. The bed and bedding were amazing and extremely comfortable. Attention to detail with some of the cleaning was lacking, especially in the shower. The shower head was obviously not cleaned regularly as it had orange build-up on the rubber spray nozzles. The sealant around the shower also need some attention. Apart from this, the room was very clean. We were disappointed with the concierge who had very kindly booked a restaurant for us..... only for us to arrive at said restaurant to find that they had only booked the bar and not the actual restaurant; the restaurant was fully booked and we had to resort to eating at the hotel restaurant. This is where it gets tricky...... my partner is gluten intolerant and when in contact with gluten a raised rash appears. The matradee had asked about any allergies when he was sitting us at the table and he seemed to make a note on his iPad. However, this allergy information didn't seem to be communicated to the restaurant team or indeed the kitchen. As such, when the food was served, we had to double-check that the food did not contain any gluten. Upon investigation, the food DID contain gluten. Disappointing for a 5 star restaurant. The restaurant staff seemed inexperienced - dropping culturally constantly and just very slow and weak service
Stayed 2 nights in Sep 2025

10/10 Excellent

Jason, Nottingham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The gold standard of every hotel is right here.
Stayed 3 nights in Sep 2025

10/10 Excellent

Adria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great and made everything smooth and easy.
Stayed 5 nights in Aug 2025