8/10 Good
SARAH
Travelled with family and small children
8 Aug 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An overall good experience, just a couple of things let the stay down due to what I think was an issue being short staffed and website inaccuracy.
On arrival we were able to check in early which was great but our room was missing the nespresso machine clearly shown on the website for the twin city view (as a coffee person this is a massive selling point for me) and instead there were cheap sachets of instant coffee and creamer. Once I had used these trying to get more was a mission and after asking and waiting 40 mins I called again and was just told they were busy - which is poor.
Our room wasn't cleaned/topped up and we therefore didn't have any clean cups or spoons etc I asked why & was simply told they did not know - I made the point that for a room that was over £170 a night this wasn't really good enough.
We ate in the restaurant a few times and the food was great (the man checking us in for breakfast was lovely) however it was never overly busy and on the last night we sat for a long time no offer of anything else or the bill etc in the end I had to go and ask to pay and then we bought dessert somewhere else.
I actually loved the location of this hotel (once we found it -listing the 26 tram details on the web would help) as it's a quieter part of the city and within walking distance to the parts of Amsterdam that are more child friendly - the zoo is within walking distance as well as parks.
Bike hire is reasonably priced and easy and the pool area was great!
SARAH
Stayed 2 nights in Aug 2025
