I specifically asked for a tub/shower combo! When we walked in the room,no tub! Front desk woman blamed Expedia saying they always overbook rooms. I have a bad neck,my fiancee a bad back so we really need that hot tub soaki g for us to sleep,that was very disappointing. So whos fault was this? Expedia or the motel Best Western? Bet i wont get an answer until i call corporate for both. Other issues,only 1 elevator so you had to stand and wait. No channel guide so your constantly trying to find what you want to watch. You stay at a motel to relax but what some people find as not abig deal can be a very big deal ro some people. You pay 100.00 a night so you want what you asked for.