Extended Stay America - accommodation in Raleigh

This place is “ ok” but not great. I thought for the most part staff were attentive and helpful although the check in person ( I arrived after midnight) was marginally professional wearing a Tshirt with something written on it which really is inappropriate for a hotel chain of this stature. Also the shuttle stops after 11 pm and that may be policy but wasn’t stated when I booked. The front desk also didn’t answer the phone when I called at all, it just rang and rang. Again this is very substandard for a Hyatt, or should be. The room was decent well appointed and clean. However carpet in the room and hallway needs some TLC and updating. Being an airport hotel there really is significant plane noise beginning early morning. In summary it’s a decent but not great hotel suitable at most for one or two nights if you have a layover but I wouldn’t recommend for a longer stay. They need to dot the “ i” s and cross the “t”s more.

Everything was good people were friendly, helpful, very professional. Everything was clean in order.

Cute updated motel. Need to request housekeeping but I guess vacuuming is not included. Asked for an extended checkout out. It’s 25 per hour which I’ve never heard of before.