Marriott Hotels & Resorts - accommodation in Roanoke Rapids

The hotel was okay, and the staff was great. It's downhill from there. There was no clock or ice bucket in the room. When I asked the front desk for one, he couldn't find one. He gave me an ice bucket plastic bag, which immediately ripped when I tried to fill it. The bed platform base appeared to be made of metal roofing sheets. The mattress had completely broken springs on one side. It sank so much that you couldn't even roll to the middle of the bed. Each time you got in or out of bed, it sounded like you were destroying something, loud enough to wake the person beside you. I reported the mattress to the staff on Saturday morning and was told they were waiting for a shipment for the entire first floor. They said they would mark that one not to sell. I told her no one would buy it if they looked at it. I raised the mattress, and the fabric was full of holes on the bottom side where the coils had torn it. We would've asked for another room, but we were already unpacked. After driving all day, the last thing we needed was all that drama and inconvenience. We've stayed in several RR Inns, but that was probably the last one. The breakfast was a decent snack to tide you over until you could get a real breakfast. The staff was cordial and polite.

We had a great accessible room, everything very convenient for limited mobility guests.Plan to return there on our way back home.

Safe and comfortable stop on a long trip. Staff was very pleasant, and we slept very comfortably.