2/10 Terrible
Sharmaine
Travelled with family and small children
19 Feb 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Me and my family have stayed at this location multiple times and even have sent some friends and family to stay at this location. We have always enjoyed our peaceful quiet and spacious stays here but this time was not the best we arrived to our room noticing and pool of water under the toilet once we realized is was coming from the toilet on our way out we let reception know expecting a change of room or at the very least the mess to be cleaned up we came beck to our room to see it was not cleaned up only worse and we would not be getting a new room unless we wanted a smaller one and that someone would be by in the next day to clean it and fix it the next day someone came to clean it, but no one came to fix it. We stayed for three nights with a leaking toilet, even resulting in our five year old slipping we’re going to the toilet at night. We had used glasses for drinking left in the room from the previous tenants. The spoons were also used, resulting in us having to request some fresh glassware and cutlery. The staff was very kind and very polite. Although I do wish that this man it was handled much better than what it was four days three nights with a leaking toilet was pretty upsetting. We also never received a follow up call about changing rooms on the second day and no one ever came to look at the toilet or attempt to fix it.
Sharmaine
Stayed 3 nights in Feb 2024