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EPIC SANA Lisboa Hotel

5.0 star property
Luxury hotel connected to a shopping centre in Lisbon with a full-service spa

Photo gallery for EPIC SANA Lisboa Hotel

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Lobby
Lobby
Premium bedding, minibar, in-room safe, desk
Exterior detail

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Bar
The current price is AU$394
includes taxes & fees
7 Dec - 8 Dec

Explore the area

View map
Av. Engenheiro Duarte Pacheco 15, Lisbon, 1070-100
  • Place, Marquis of Pombal Square
    ‪10 min walk‬
  • Place, Avenida da Liberdade
    ‪11 min walk‬
  • Place, Rossio Square
    ‪3 min drive‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪8 min drive‬

Room options

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

9.4 out of 10
Exceptional
(67 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Premium bedding
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Premium Double Room

Premium Double Room

Premium Double Room

9.8 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

10.0 out of 10
Exceptional
(31 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Premium Twin Room

Premium Twin Room

Premium Twin Room

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Premium bedding
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
Blackout drapes/curtains
  • 30 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Double Room (with Extra Bed)

Deluxe Double Room (with Extra Bed)

Deluxe Double Room (with Extra Bed)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Pillow menu
Blackout curtains
Soundproofed rooms
Air-conditioning
Connecting/adjoining rooms available
Rollaway/extra beds (free)
Free cots/infant beds
Pillow menu
  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Room

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Deluxe King Suite

Premium bedding, minibar, in-room safe, desk

Deluxe King Suite

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Deluxe Twin Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Twin Suite

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Premium Deluxe King Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe King Room

Soundproofed rooms
Air-conditioning
Heating
Connecting rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Premium Deluxe Twin Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe Twin Room

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

Deluxe Double Room With Extra Bed

Soundproofed rooms
Air-conditioning
Heating
Connecting rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 3

View all photos for Premium Deluxe Room

Premium bedding, minibar, in-room safe, desk

Premium Deluxe Room

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Deluxe Room

Premium bedding, minibar, in-room safe, desk

Deluxe Room

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Deluxe Suite

Premium bedding, minibar, in-room safe, desk

Deluxe Suite

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

View all photos for Junior Suite

Premium bedding, minibar, in-room safe, desk

Junior Suite

Soundproofed rooms
Air-conditioning
Heating
Connecting/adjoining rooms available
Free cots/infant beds
Pillow menu
  • Sleeps 2

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About the area

Lisbon

EPIC SANA Lisboa Hotel places you in the centre of Lisbon, connected to a shopping centre and within just a 15-minute stroll of popular places like Avenida da Liberdade and Marquis of Pombal Square. Highlights at this luxury hotel include 2 bars/lounges, a full-service spa and a restaurant. .A relaxing visit to SAYANNA Wellness & SPA can include deep-tissue massages, hot stone massages, aromatherapy and reflexology along with access to the sauna. The restaurant, Flor-de-Lis, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Scale Bar is the hotel's own bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym, sauna and seasonal outdoor swimming pool. 18934 square feet (1759 square metres) of event facilities include 14 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre and coworking space. Additionally, you'll find free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Lisbon City Center hotel include Rossio Square and Santa Justa Elevator.

What's nearby

  • Eduardo VII Park - 5 min walk - 0.5 km
  • Marquis of Pombal Square - 10 min walk - 0.9 km
  • Avenida da Liberdade - 11 min walk - 1.0 km
  • Rossio Square - 3 min drive - 2.6 km
  • Santa Justa Elevator - 3 min drive - 2.6 km

Getting around

  • Amoreiras Stop - 2 min walk
  • Campolide Station - 19 min walk
  • Lisbon (LIS-Humberto Delgado) - 21 min drive

Restaurants

  • ‪Honest Greens - ‬4 min walk
  • ‪Upscale Bar - ‬1 min walk
  • ‪Bar - Ritz Four Seasons Lisboa - ‬6 min walk
  • ‪Quiosque das Amoreiras - ‬6 min walk
  • ‪Celeiro - ‬4 min walk

About this property

EPIC SANA Lisboa Hotel

Luxury hotel connected to a shopping centre in Lisbon with a full-service spa
EPIC SANA Lisboa Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre, 14 meeting rooms, and coworking spaces are available. Event space at this hotel measures 18934 square feet (1759 square metres) and includes a conference centre. A seasonal outdoor pool, a 24-hour fitness centre, and a rooftop terrace are also featured at the luxury EPIC SANA Lisboa Hotel. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 311 guestrooms or units
  • 10 levels
  • 2 bars or lounges
  • 18934 sq ft of conference space
  • 1759 sq. m of conference space
  • Built in 2013
  • Deli
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Locker space
  • Bar by the pool
  • Dining venue
EPIC SANA Lisboa Hotel offers 311 air-conditioned accommodations with MP3 docking stations and minibars. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels and pay-per-view films. Bathrooms include bathrobes, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is provided on a daily basis.

SAYANNA Wellness & SPA has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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4.8 out of 5, Exceptional, 1,246 reviews
The price is AU$399
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (EUR 25 per day)
  • Secured, covered valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; EUR 26 per person
  • 2 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Flor-de-Lis
  • Scale Bar
  • Upscale Bar

Things to do

  • 24-hour gym
  • Fitness classes
  • Full-service spa
  • Indoor pool
  • Library
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • In-room cot
  • Indoor pool
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 14 meeting rooms
  • 24-hour business centre
  • Computer station
  • Conference centre (18,934 square foot of space)
  • Coworking space

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 1 building
  • 10 floors
  • Banquet hall
  • Built in 2013
  • Communal living room
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email within 48 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 26 per person
  • Airport shuttle fee: EUR 55 per vehicle (one-way, maximum occupancy 3)
  • Self-parking fee: EUR 25 per day
  • Valet parking fee: EUR 25 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, Union Pay, debit cards and cash.

We should mention

  • The seasonal pool will open in May and close in September.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

EPIC SANA
EPIC SANA Hotel Lisboa
EPIC SANA Lisboa
EPIC SANA Lisboa Hotel
EPIC SANA Lisboa Hotel Lisbon
EPIC SANA Lisboa Lisbon
Hotel EPIC SANA
Hotel EPIC SANA Lisboa
SANA EPIC Hotel
SANA EPIC Lisboa
EPIC SANA Lisboa Hotel Hotel
EPIC SANA Lisboa Hotel Lisbon
EPIC SANA Lisboa Hotel Hotel Lisbon

Frequently asked questions

What is the cancellation policy at EPIC SANA Lisboa Hotel?

EPIC SANA Lisboa Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at EPIC SANA Lisboa Hotel?

As of 8 Nov 2025, prices found for a 1-night stay for 2 adults at EPIC SANA Lisboa Hotel on 7 Dec 2025 start from AU$380.21, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at EPIC SANA Lisboa Hotel?

Yep, EPIC SANA Lisboa Hotel has a self car park for EUR 25 per day.

Are there any beaches close to EPIC SANA Lisboa Hotel?

The closest beach to EPIC SANA Lisboa Hotel is Costa da Caparica Beach (12.1 km).

Is there a spa on site at EPIC SANA Lisboa Hotel?

Yep, SAYANNA Wellness & SPA is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does EPIC SANA Lisboa Hotel have a pool?

Yep, and guests love it! EPIC SANA Lisboa Hotel has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from May to September.

What luxury perks are available at EPIC SANA Lisboa Hotel?

EPIC SANA Lisboa Hotel features a full-service spa, an indoor pool and 2 bars. All guestrooms come with premium bedding and 24-hour room service.

What makes EPIC SANA Lisboa Hotel a romantic place to stay?

Couples spa treatments and poolside dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at EPIC SANA Lisboa Hotel.

Is EPIC SANA Lisboa Hotel family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as free infant beds in the guestrooms, it's no surprise that EPIC SANA Lisboa Hotel is a hit with families.

Does EPIC SANA Lisboa Hotel serve breakfast?

You bet, guests highly rate the buffet breakfast here! Offered weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 11:00 AM, this is the spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at EPIC SANA Lisboa Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at EPIC SANA Lisboa Hotel?

Yep, they've got a poolside bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at EPIC SANA Lisboa Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at EPIC SANA Lisboa Hotel?

No, pets are not allowed.

EPIC SANA Lisboa Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 860 out of 1000 reviews
Rating 8 - Good. 100 out of 1000 reviews
Rating 6 - Okay. 22 out of 1000 reviews
Rating 4 - Poor. 10 out of 1000 reviews
Rating 2 - Terrible. 8 out of 1000 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Cathleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel. Breakfast buffet was great! Staff very friendly.
Stayed 3 nights in Aug 2025

10/10 Excellent

Adrian

Stayed 2 nights in Aug 2025

10/10 Excellent

Tareq

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service, room was great. The breakfast buffet is better than any buffet I’ve ever had!
Stayed 2 nights in Aug 2025

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! We loved everything and will definitely go back.
Stayed 3 nights in Aug 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2025

10/10 Excellent

Ugochinyere

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect Luxury Stay in Lisbon

We had an outstanding stay at EPIC SANA Lisboa. The location is convenient for exploring the city, and our room was spotless, modern, and extremely comfortable. The rooftop infinity pool is a true highlight, with stunning views over Lisbon. Breakfast was fresh, varied, and delicious each morning, and the spa and gym were excellent. What impressed us most was the service — every staff member was friendly, attentive, and genuinely committed to making our stay memorable. We would gladly return and highly recommend this hotel to anyone visiting Lisbon.
Stayed 2 nights in Aug 2025

2/10 Terrible

Igor

Business traveller, Travelled with family
Disliked: Staff & service, property conditions & facilities

It's a pretty terrible hotel I'd never come back

Save yourself the trouble — pick another hotel. 1. They own two hotels in the same city with the exact same name. We went to the wrong one, along with several other lost guests. 2. Asked for early check-in, got a “sure” in messages, but on arrival? No room, no note, no offer to store our bags until I asked. 3. Fifteen minutes after check-in, someone knocks and walks right in while my wife and I are half-dressed. Manager’s response? A half-hearted “sorry” and nothing else. They market “5-star luxury” but deliver “1-star roadside motel” service. Plenty of better options out there — this one’s not worth the risk.
Stayed 1 night in Aug 2025

10/10 Excellent

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service .
Stayed 2 nights in Aug 2025

10/10 Excellent

Paula

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Amjad, Amman

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and super helpful staff. Amazing breakfast
Stayed 6 nights in Jul 2025

10/10 Excellent

Maha

Stayed 4 nights in Jul 2025

10/10 Excellent

DAWNA C., Winter Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very clean, the staff were very attentive and accommodating. Great food in the hotel restaurant. It's close to shopping and great restaurants. Absolutely loved the hotel, would definitely stay again!
Stayed 5 nights in Jul 2025

10/10 Excellent

Fiona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very classy and nice place. Breakfast was excellent and was a great way to start the day of exploring Lisbon. Staff was friendly and helpful!
Stayed 3 nights in Jul 2025

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5th time staying here and as exceptional as always. Service is always excellent whether that be at reception, in the restaurant or the pool and spa areas. Will be back again soon.
Stayed 3 nights in Jul 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness

Just not worth the money

Definitely wouldn't recommend. Its not a 5 star hotel. Rooms skirting boards mouldy, daily cleaning terrible and service is not on par with other 5 star hotels. Best part was the rooftop pool - if you can get a sunbed.
Stayed 3 nights in Jul 2025

10/10 Excellent

Nicole M., chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2025

10/10 Excellent

Antonia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this hotel with the breakfast and rooftop pool. We would keep staying
Stayed 2 nights in Jul 2025

10/10 Excellent

Muriel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome property, we loved our stay!
Stayed 1 night in May 2025

10/10 Excellent

Leslie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and very helpful, especially Daniela and Rodrigo. Clean, classy. I wish the outdoor pool was open later. Not open (in the summer) long enough to see the sunset.
Stayed 4 nights in Jul 2025

10/10 Excellent

Jill, Chappaqua

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Epic Sana is a 5 Star A+ hotel. The staff are very welcoming and extremely helpful with whatever you need, restaurants, guides, spa, etc. The inclusive breakfast has so many choices we didn't know how we would find room for lunch! Two pools, one of the roof and one in the basement with the spa and gym. It was a wonderful vacation stay in the middle of an urban city.
Stayed 3 nights in Jul 2025

10/10 Excellent

Ruxanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location,beautiful lobby,friendly staff,clean room,great dining!
Stayed 1 night in Jul 2025

10/10 Excellent

Gretchen

Stayed 3 nights in Jul 2025