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Novotel Manila Araneta City Hotel

4.0 star property
Family-friendly Quezon City hotel connected to a shopping centre, steps from Smart Araneta Coliseum

Photo gallery for Novotel Manila Araneta City Hotel

Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior
3 restaurants, breakfast, lunch, dinner served; international cuisine
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

The current price is AU$176
includes taxes & fees
6 May - 7 May

Explore the area

Map
General Aguinaldo Avenue, Araneta City, Quezon City, Manila, 0810
  • Smart Araneta Coliseum
    ‪1 min walk‬
  • Gateway Mall
    ‪1 min walk‬
  • New Frontier Theater
    ‪3 min walk‬
  • Manila (MNL-Ninoy Aquino Intl.)
    ‪42 min drive‬

Room options

View all photos for Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Deluxe Twin Room, 2 Single Beds

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
  • 29 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed

Executive Suite, 1 King Bed | Living room

Executive Suite, 1 King Bed

Highlights

Separate sitting area
Individually furnished
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
  • 59 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Hypo-allergenic bedding, minibar, in-room safe, individually furnished

Superior Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Executive Room, 2 Single Beds

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • Sleeps 4
  • 2 Single Beds

View all photos for Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Superior Twin Room, 2 Single Beds

Highlights

Individually furnished
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout curtains
Hairdryer
  • 29 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

About the area

Quezon City

You'll be connected to a shopping centre at Novotel Manila Araneta City Hotel, and within a short 5-minute stroll of Smart Araneta Coliseum and Gateway Mall. Highlights at this family-friendly hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and reflexology along with access to the hot tub. The buffet restaurant, Food Exchange Manila, serves international cuisine and is open for breakfast, brunch, lunch and dinner. The 6th Pool Bar & Lounge is the hotel's own bar, serving drinks along with lunch and dinner. Enjoy the 24-hour gym, kids' club, steam room and kids' swimming pool. 13692 square feet (1272 square metres) of event facilities include 9 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas, a free manager's reception and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a short walk of this 4-property class Cubao hotel include New Frontier Theater and Art In Island is within 15 minutes.

What's nearby

  • Smart Araneta Coliseum - 1 min walk - 0.1 km
  • Gateway Mall - 1 min walk - 0.2 km
  • New Frontier Theater - 3 min walk - 0.3 km
  • Art In Island - 13 min walk - 1.1 km
  • St. Luke's Medical Center - 6 min drive - 3.9 km

Getting around

  • Araneta Center-Cubao LRT Station - 4 min walk
  • Manila Santa Mesa Station - 8 min drive
  • Manila (MNL-Ninoy Aquino Intl.) - 42 min drive

Restaurants

  • ‪Seattle's Best Coffee - ‬1 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Kenny Rogers Roasters - ‬2 min walk
  • ‪Marugame Udon - ‬1 min walk
  • ‪Food Exchange Manila - ‬1 min walk

About this property

Novotel Manila Araneta City Hotel

Family-friendly Quezon City hotel connected to a shopping centre, steps from Smart Araneta Coliseum
Novotel Manila Araneta City Hotel offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a 24-hour fitness centre. There are 3 restaurants on site, along with a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 13692 square feet (1272 square metres) and includes conference space. A children's pool, a children's club, and multilingual staff are also featured at the family-friendly Novotel Manila Araneta City Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Quezon City hotel.

  • 401 guestrooms or units
  • 25 levels
  • 3 dining venues
  • Conference rooms
  • 13692 sq ft of conference space
  • 1272 sq. m of conference space
  • Built in 2015
  • Manager's reception (free)
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Novotel Manila Araneta City Hotel offers 401 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages, hypo-allergenic bedding and change of towels can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples. Services include hot stone massages, Swedish massages, facials and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a hot tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, Filipino, Korean

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Secured, covered valet parking on site (PHP 120 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: PHP 1,388 for adults and PHP 694 for children
  • 3 restaurants
  • A bar/lounge
  • A poolside bar
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Food Exchange Manila
  • Gourmet Bar by Novotel
  • Indulge
  • The 6th Pool Bar & Lounge

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Children's club
  • Children's pool
  • Full-service spa
  • Playground
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cot
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,692 square feet of conference space
  • 9 meeting rooms
  • Computer station

Outdoors

  • Garden
  • On the boardwalk/promenade
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Vegetable garden

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Reflexology
  • Spa open daily
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Hand-held showerhead
  • Lift (109 centimetre wide door)
  • Magnifying mirror
  • Phone accessibility kit
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: PHP 1500 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for PHP 1875 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: PHP 3000 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately PHP 1388 for adults and from PHP 694 for children
  • Airport shuttle fee: PHP 3250 per vehicle (one-way, maximum occupancy 3)
  • Airport shuttle fee per child: PHP 3250 (one-way), (up to 15 years old)
  • Valet parking fee: PHP 120 per day
  • Pet fee: PHP 1500 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: PHP 1875 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments and cash
Mobile payment options include: Alipay, GCash, GrabPay and WeChat Pay
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards, cash, mobile payments, Alipay, GCash, GrabPay and WeChat Pay. This property uses a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Novotel Manila Araneta Center Quezon City
Hotel Novotel Manila Araneta Center
Novotel Manila Araneta Center Quezon City
Novotel Manila Araneta Center
Novotel Manila Araneta City
Hotel Novotel Manila Araneta Center
Novotel Manila Araneta City Hotel Hotel
Novotel Manila Araneta City Hotel Quezon City
Novotel Manila Araneta City Hotel Hotel Quezon City

Frequently asked questions

What is the cancellation policy at Novotel Manila Araneta City Hotel?

Novotel Manila Araneta City Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Novotel Manila Araneta City Hotel?

As of 3 May 2025, prices found for a 1-night stay for 2 adults at Novotel Manila Araneta City Hotel on 6 May 2025 start from AU$175.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Novotel Manila Araneta City Hotel?

Yep, Novotel Manila Araneta City Hotel has a free self car park. Additionally there is secured covered valet parking for PHP 120 per day. Onsite parking is limited.

Is there a spa on site at Novotel Manila Araneta City Hotel?

Yep, there is an onsite spa at Novotel Manila Araneta City Hotel. You'll enjoy heaps of services like body scrubs and facials, as well as hot stone massages.

Does Novotel Manila Araneta City Hotel have a pool?

Novotel Manila Araneta City Hotel has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Novotel Manila Araneta City Hotel?

Novotel Manila Araneta City Hotel features 2 outdoor pools, a full-service spa and 3 restaurants.

What makes Novotel Manila Araneta City Hotel a romantic place to stay?

A hot tub and couples spa treatments, as well as rainfall showerheads and massage services available in the guestrooms, help set the scene for a romantic weekend at Novotel Manila Araneta City Hotel.

Is Novotel Manila Araneta City Hotel family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Novotel Manila Araneta City Hotel is a hit with families.

Does Novotel Manila Araneta City Hotel serve breakfast?

Yep, buffet breakfast is offered daily between 6:30 AM and 10:00 AM.

Is there a free airport shuttle available at Novotel Manila Araneta City Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Novotel Manila Araneta City Hotel?

Yep, they've got a lounge bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Novotel Manila Araneta City Hotel?

Check-in begins at 2:00 PM. Check-out time is noon.

Novotel Manila Araneta City Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 642 out of 1000 reviews
Rating 8 - Good. 291 out of 1000 reviews
Rating 6 - Okay. 40 out of 1000 reviews
Rating 4 - Poor. 12 out of 1000 reviews
Rating 2 - Terrible. 15 out of 1000 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nathan

Stayed 4 nights in Jan 2025

10/10 Excellent

Al

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Amazing
Stayed 1 night in Jan 2025

8/10 Good

Lani

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is within walking distance from the hotel (restos, shopping centers/malls)
Stayed 2 nights in Jan 2025

8/10 Good

Alfredo, Chandler

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the years, I have relied on the Novotel to offer me a hassle-free check-in whenever I "come home" to the Philippines. You can always rely on their superb, efficient, welcoming staff to provide you with a comfortable first-night stay after a grueling 36-hour trip covering four airports. It is with this knowledge that despite my annoyance (exacerbated by my disabled wife's discomfort) at the bungled check-in, where I was asked to pay for a prepaid Expedia reservation and had to wait for three hours to get our room, I still rated my stay close to excellent. Despite the initial confusion, the young front desk lady did recover to check with her supervisor and reverse the double charge on my credit card. The 3-hour wait, however, is clearly a training issue. The FD Supervisor, Jhoanna, came out to apologize for the wait and had us check into a room right away. From there, the outstanding concierge, housekeeping, and breakfast staff provided us with the usual excellent service we've come to expect from Novotel. This hotel has always been an easy 5-star rating for me. It would have been the same this year but for the less-than-stellar check-in.
Stayed 2 nights in Jan 2025

10/10 Excellent

Jose, Salinas

Liked: Property conditions & facilities
Next to the malls
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convenient

It was super convenient that the 2nd floor connect to Areneta coliseum
Stayed 4 nights in Jan 2025

10/10 Excellent

Zenaida G

Stayed 3 nights in Dec 2024

8/10 Good

LAZARO, West Des Moines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of restaurants around the area.
Stayed 2 nights in Jan 2025

10/10 Excellent

Bernadeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Eliseo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness inside and outside, safety
Stayed 2 nights in Jan 2025

10/10 Excellent

Olive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience is always great! We always stay here everytime we head back to the philippines!
Stayed 2 nights in Jan 2025

4/10 Poor

Dean

Stayed 2 nights in Dec 2024

10/10 Excellent

robert

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I frequently stay at the Novotel in Cubao next the Araneta Colosseum. It's always our first choice when we have business in Manila (we live elsewhere in the Philippines...). This time we stayed with all of our adult children and their families, five family groups altogether. We were very happy with the service at Novotel, as always.
Stayed 1 night in Dec 2024

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff always greeted us with a warm smile and very courteous

10/10 Excellent

Joel

Stayed 1 night in Dec 2024

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Romelinda

Stayed 1 night in Dec 2024

10/10 Excellent

Ezekiel, Lutz

Stayed 3 nights in Nov 2024

10/10 Excellent

Joseph Paul II, Cerritos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Place!
Stayed 1 night in Sep 2024

10/10 Excellent

Cleo

Stayed 1 night in Dec 2024

10/10 Excellent

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing staff

I absolutely love this hotel! Everyone was extremely nice, welcoming and helpful. I recommend this hotel. I look forward to my next visit
Stayed 1 night in Dec 2024

8/10 Good

Cherry Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was clean, Service was good.
Stayed 1 night in Dec 2024

10/10 Excellent

Arlene

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everytime we’re on our Philippine vacation, we always go for Novotel. The staff are friendly and very accommodating. I did appreciate it so much when they allowed us to checked in early without extra cost and upgraded to a Deluxe Room. Thank you Novotel, we will always come back with you.
Stayed 4 nights in Dec 2024

10/10 Excellent

Edward

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property started bad as they had an incident on a floor that impeded us from getting into our rooms, and start resting on a long flight. They ushered us into a nearby property that was decent but was not “par” with Novotel. Staff were all accommodating and pleasant, but it wasn’t what we expected. Audrey and all the other ground crew was amazing in assisting. One of the duty manager even offered us a complimentary dinner for the trouble. What set this whole scenario apart was when Gab (Asst FM) assisted us and expressed genuine concern that backed up everything that they were apologizing for. Offered us luggage assistance thru and thru. Offered a discount on laundry service and other small things that otherwise be problematic. His attention to detail was simply spectacular and even had our luggage assistance readily available as we checked out early for our shuttle to a domestic flight. Overall, Gab made all the difference as he upgraded us to a 1BR executive suite, that otherwise no one would’ve done. Now that’s how you back up a sincere apology. Future congratulations to you Gab! I know you are on your way up! Keep making an impact and a difference to all your guests. My family and I thank you very much for your hospitality.
Stayed 5 nights in Dec 2024