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4.6 out of 5

"Cosy, luxurious & professional friendly staff. We were even able to check in early which we really appreciated. Thanks so much! " More

By a verified traveller on Sat 18 Jun 2022

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Hotel Description

A luxury stay in the heart of Queenstown awaits you at Hotel St Moritz, Queenstown - MGallery. Within a short 5-minute stroll, you'll find Steamer Wharf and SKYCITY Wharf Casino. Highlights at this family-friendly hotel include 2 spa tubs, a restaurant, and a bar/lounge.

Lombardi Restaurant is open for breakfast, lunch, and dinner. Lombardi Bar is the hotel's own tapas bar. Enjoy the gym and sauna. 2153 square feet (200 square meters) of event facilities include conference space, and other business amenities include a 24-hour business center. Additionally, you'll find free WiFi in public areas, coffee/tea in a common area, and laundry facilities. Buffet breakfast is available daily. There's also self parking, along with the convenience of car rentals on site.

Sights within a 10-minute walk of this 5-star Queenstown City Centre hotel include Lake Wakatipu and Creative Queenstown Arts & Crafts Market.

Room, 1 King Bed, Garden View (St Moritz)

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$238* Per night/room 18 Oct. - 19 Oct.

Room, 1 King Bed, Lake View (St Moritz)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, Balcony, Lake View (Alpine)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed, Balcony, Lake View (St Moritz)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 1 King Bed (St Moritz)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom, View (Alpine)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel St Moritz, Queenstown - MGallery ratings based on 433 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hotel St Moritz, Queenstown - MGallery

Everyone (122) Couples (266) Family (43)
2 out of 5
Specifically chose a hotel with a hot tub which was cold, renovations happening, parking was extra even though it was on site, decor was dated.overpriced for what it was

Posted by on 10 Sep. 2022

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5 out of 5
Close to town

Posted by on 8 Sep. 2022

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5 out of 5
Cosy, luxurious & professional friendly staff. We were even able to check in early which we really appreciated. Thanks so much!

Posted by on 18 Jun. 2022

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5 out of 5
Excellent 5 night stay, housekeeping a little slack but will definitely return. Restaurant amazing food and music.

Posted by on 6 May 2022

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Comment from Hotel Management

9 May 2022 by Jo Finnigan, General Manager

Thanks Rob, appreciate your comments and delighted that you enjoyed your five nights with us.

4 out of 5
It was a wonderful stay with a stunning view. The staff at the restaurant were awesome.

Posted by on 26 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Jo Finnigan, General Manager

Thank you so much for your review Natasha. I'm delighted you loved that wonderful view of ours, and that you found our staff to be awesome. Until next time?!

4 out of 5
A bit dark but good quality fittings

Posted by on 15 Mar. 2022

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Comment from Hotel Management

30 Mar. 2022 by Jo Finnigan, General Manager

Thank you Gail for your review - I'm glad you enjoyed the hotel. We're deliberately moody, and accept that this isn't to all tastes. Hope to welcome you back in future.

5 out of 5
Lovely room, very clean etc. nice breakfast, try & get a balcony...

Posted by on 18 Jan. 2022

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Comment from Hotel Management

30 Jan. 2022 by Jo Finnigan, General Manager

Thank you David for the perfect score, and for your recommendations - definitely our balcony rooms are super lovely! My team and I look forward to seeing you again.

5 out of 5
Staff lovely and helpful, very clean, wonderful view

Posted by on 11 Jan. 2022

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Comment from Hotel Management

30 Jan. 2022 by Jo Finnigan, General Manager

Thank you Ioana, your review is greatly appreciated. I'm so glad you had a tremendous stay and that you had a chance to enjoy the view. We look forward to welcoming you back at some stage soon.

3 out of 5
Had to pay for both an additional bed for my daughter and parking at $35 each ontop of price for the room. Not ideal as no parking around the hotel on street and booked as 3 people when made the booking so expected a bed.

Posted by on 15 Aug. 2021

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5 out of 5
.

Posted by on 28 Jun. 2021

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About the Hotel St Moritz, Queenstown - MGallery

Location 10-18 Brunswick Street, Queenstown, 9348

Property Features

Hotel St Moritz, Queenstown - MGallery offers its guests 2 spa tubs, a sauna, and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 2153 square feet (200 square meters) and includes conference space. A library, tour/ticket assistance, and multilingual staff are also featured at the luxury Hotel St Moritz, Queenstown - MGallery. For a fee, parking is available. A complete renovation of Hotel St Moritz, Queenstown - MGallery was completed in 2017. This 5-star Queenstown hotel is smoke free.

  • 1 building
  • 142 guestrooms or units
  • 7 levels
  • 2153 sq ft of conference space
  • 200 sq m of conference space
  • Built in 1998
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired internet

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel St Moritz, Queenstown - MGallery offers 142 accommodations with minibars and espresso makers. Beds feature down comforters and premium bedding. A pillow menu is available. 40-inch LCD televisions come with cable channels and pay movies. Bathrooms include showers, bathrobes, slippers, and designer toiletries. This Queenstown hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and in-room massages can be requested.

  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Espresso maker
  • Luxury bedding
  • Down blanket
  • Pillow options
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Heating
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily.

Hotel St Moritz, Queenstown - MGallery has a restaurant serving breakfast, lunch, and dinner.

Lombardi Bar - Onsite restaurant. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.

Late night fare is available from 24-hour room service.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 3 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for NZD 80.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. At check-in, guests must provide a record of full COVID-19 vaccination. The COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received their complete COVID-19 vaccination at least 1 days prior to check-in. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

  • Children stay free
  • Parking height restrictions apply
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • Staffed front desk
  • Smoke detector
  • LGBTQIA friendly
  • Children stay free: Maximum age 3
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is available for guests
  • Masks are available for guests
  • Gloves are available for guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Guests must provide health documentation
  • Guests must provide proof of COVID-19 vaccination
  • Minimum age for proof of COVID-19 vaccination requirement: 12
  • COVID-19 vaccine must have been received a minimum number of days before check-in: 1
  • Property does not offer on-site COVID-19 testing

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: NZD 39.50 per person (approximately)
  • Covered self parking fee: NZD 35 per night
  • Rollaway bed fee: NZD 80.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Moritz MGallery Collection
  • Hotel St Moritz Queenstown MGallery Collection
  • Moritz MGallery Collection
  • St Moritz Queenstown MGallery Collection
  • Hotel St Moritz MGallery Collection
  • St Moritz MGallery Collection
  • St Moritz, Queenstown Mgallery
  • Hotel St Moritz, Queenstown - MGallery Hotel
  • Hotel St Moritz Queenstown MGallery Collection
  • Hotel St Moritz, Queenstown - MGallery Queenstown
  • Hotel St Moritz, Queenstown - MGallery Hotel Queenstown

You should know

  • Children 3 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

  • Qualmark
  • UNESCO Sustainable Tourism Pledge

National Rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 5 stars.

Official New Zealand Rating provided by Qualmark®

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.