Punaluu Holiday Packages

Great Location and Spacious Rooms, but Disappointing Customer Service The hotel has a great location, right by the beach, and the rooms are large, spacious, and comfortable. Unfortunately, the customer service was the most disappointing part of our stay. The staff generally seemed unfriendly, unhelpful, and not particularly interested in accommodating guests. Almost every time we approached someone with a request, the response was simply “no,” with little effort to offer alternatives or find a solution. For example, we arrived at the bar at 9:36 PM, well before the stated last call at 9:45 PM and closing time at 10 PM. Despite this, the staff refused to serve us, even when we asked if we could simply order drinks to go. Another frustrating experience happened when I accidentally left an item of clothing in our room. I had to speak with three or four different employees before anyone made a genuine effort to help. Most simply told me they couldn’t find it, without showing much concern or willingness to investigate. Eventually, one employee took the time to help and managed to locate my shirt. I truly appreciated that person’s assistance, but it shouldn’t have taken so much effort to receive such basic help. Overall, the hotel itself has a lot going for it, especially its location and spacious accommodations. However, the lack of warmth, hospitality, and willingness to assist guests really affected our experience.

5 Star room quality, furnishings and service. Gorgeous room space and view from my private deck. Similarly top marks for building and grounds maintenance. Restaurant and lobby layouts were open and beautiful with water features and views and more. For the most part, staff were gracious and welcoming. Five stars is where the art of perfection should already be perfected. 5 star bartending service and chef’s creations, both of which were stellar. Lewers Lounge was top notch as well. I am not sure I would return, specifically because of the following: Dinner at Orchids; all of the following cheapened my experience there and prompted me to not return during my stay: Server spent time explaining ingredients in my entree, while pointing at them from close proximity, with finger tips 2 inches from my food, and directly over my food. Not comfortable. Asking me how something is, and either not looking at me when I answer or starting to walk away in the middle of my 1-sentence answer. Rude. How is your drink, or how is your meal, etc. same questions over and over from different servers. It is annoying and interruptive to my experience to be asked the same questions repeatedly. Breakfasts at house without a key: Bird invasion… On multiple occasions unattended spoons at the buffet, with birds feasting on the food remnants, then visitors would approach, the birds would scatter, and the visitors would use the same spoons to help themselves from the pots. Really unpleasant to see