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Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

5.0 star property

Photo gallery for Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Restaurant
Restaurant
On the beach, sun-loungers, beach umbrellas, beach towels
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Breakfast included
  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi
The current price is AU$583
includes taxes & fees
26 Mar - 27 Mar

Explore the area

View map
Carretera Punta de Mita km. 11.5, Punta de Mita, NAY, 63734
  • Place, Destiladeras Beach
    ‪3 min drive‬
  • Place, Punta de Mita Beach
    ‪8 min drive‬
  • Place, El Anclote Beach
    ‪9 min drive‬
  • Airport, Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪50 min drive‬

Room options

View all photos for Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

Family Selection Junior Suite Garden View (Up to 2Kids Free under 17 years)

9.2 out of 10
Wonderful
(40 reviews)
  • Garden view
  • 38 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 1

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 2

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 4

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 3

View all photos for Suite Superior with Garden View

1 bedroom, premium bedding, memory-foam beds, minibar

Suite Superior with Garden View

  • 38 sq m
  • Sleeps 4

About the area

Punta de Mita

A luxury stay in Punta de Mita awaits you at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive. You'll be within a 5-minute walk of Punta de Mita Sea Pool and 2.3 km (1.5 mi) from Destiladeras Beach. Highlights at this all-inclusive property include 3 outdoor swimming pools, a full-service spa and a free water park. .A day of pampering can include deep-tissue massages, Swedish massages and detox wraps along with aromatherapy and Ayurvedic treatments. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, an outdoor tennis court and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 15-minute drive of this 5-property class Punta de Mita property include Punta de Mita Beach and Playa Bucerías.

What's nearby

  • Punta de Mita Sea Pool - 1 min drive - 0.0 km
  • Destiladeras Beach - 3 min drive - 2.0 km
  • Punta de Mita Beach - 8 min drive - 6.9 km
  • El Anclote Beach - 9 min drive - 9.6 km
  • Punta Mita Golf Club - 12 min drive - 10.3 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 40 min drive

Restaurants

  • ‪Iberostar Selection Playa Mita - ‬11 min drive
  • ‪buffet El nopal - Iberostar playa mita premium gol - ‬11 min drive
  • ‪Star Café - ‬11 min drive
  • ‪Bluewater Grill - ‬9 min walk
  • ‪Seaside Grill Dreams Bahia Mita - ‬5 min walk

About this property

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. WiFi is free in public spaces. This Colonial property also offers a complimentary water park, a complimentary children's club and a children's pool. You'll have access to the outdoor pool at a partner property. Self parking is free.

This 5-star Punta de Mita property is smoke free.

  • 95 guestrooms or units
  • 4 levels
  • 3 buildings
  • Built in 1999
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • No smoking on site
  • Bar or lounge
  • Bar on the beach
  • Dining venue
Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers 95 air-conditioned accommodations with indoor private hot tubs and minibars. Rooms open to furnished balconies. This accommodation offers separate dining areas. Memory foam beds feature premium bedding. A pillow menu is available. Flat-screen televisions are featured in guestrooms. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Punta de Mita property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant
  • Snack bar/deli

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free beach club
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Mini golf
  • Outdoor pool (guest access)
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Water sports equipment
  • Waterslide
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 3 buildings
  • 4 floors
  • Banquet hall
  • Built in 1999
  • Colonial architecture
  • Lifeguards
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Memory foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and window guards in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.

Property is also known as

Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta Resort All Inclusive
Family Selection Grand Palladium Vallarta All Inclusive

Frequently asked questions

What is the cancellation policy at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

As of 15 Mar 2026, prices found for a 1-night stay for 2 adults at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive on 26 Mar 2026 start from AU$583, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive has a free self car park.

Are there any beaches close to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

The closest beach to Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is Punta de Mita Beach (5.3 km).

Is there a spa on site at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive. You'll enjoy heaps of services like detox wraps, body scrubs and facials, as well as beachside massages.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a pool?

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What makes Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive a romantic place to stay?

A lounge bar and 24-hour room service, as well as Hot tubs and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive.

Is Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, all rooms come with private hot tubs.

Does Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive serve breakfast?

You bet, complimentary buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive?

No, pets are not allowed.

Family Selection at Grand Palladium Vallarta Resort & Spa - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 166 out of 300 reviews
Rating 8 - Good. 82 out of 300 reviews
Rating 6 - Okay. 29 out of 300 reviews
Rating 4 - Poor. 10 out of 300 reviews
Rating 2 - Terrible. 13 out of 300 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Bikramjit

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had an amazing time ! There’s lots to do on this beautiful property. The nightly entertainment was great. Food and drinks were really good. The kids didn’t want to leave.. they had a lot of fun in the pool, beach and the kids club.What really elevated our experience and what will bring us back - was the staff ! Everyone was super helpful and always greeted us with a smile. A special to thanks to Eliutt - our concierge and his team - they were exceptional and made our stay memorable !
Stayed 3 nights in Dec 2025

8/10 Good

Erin

Stayed 7 nights in Nov 2025

8/10 Good

Susan Yvonne

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was okay. The hotel is a bit worn however the staff were excellent. Elliot, Moses, Josue were so attentive and Fany was incredibly helpful in “The Nest”
Stayed 5 nights in Nov 2025

10/10 Excellent

Alana Katrina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Elliut was an excellent concierge from beginning to end. Going above and beyond to make our dad's birthday special with decorations. He was so patient and our big group tried to decide about dinner reservations and help to make our requests happen. our room was kept very clean and all staff were kind and helpful. Food was delicious and so many options?
Stayed 7 nights in Nov 2025

10/10 Excellent

Fatima

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel has everything you need. High end restaurants but you don’t have to worry about the bill. I enjoyed all restaurants. Great atmosphere, family oriented. My concierge was Eliutt he was great. He made our stay very enjoyable and we were very happy. We were treated with kindness. I have visited different all inclusive hotels some a little more expensive and others less expensive but this one is the best of all. The concierge’s supervisor was very beginning. They even let you enjoy installations before they have your room ready and you can also check out late, enjoying all the amenities and your luggage can stay in the lobby. I recommend the family selection you won’t regret.
Stayed 2 nights in Nov 2025

6/10 Okay

Chad

Travelled with family
Liked: Cleanliness
Our stay was good overall but we really didn’t find the food at some of the restaurants very flavourful. I was disappointed with the Bamboo, Italian and the Mexican. There were some good things on each menu but nothing that would make us want to return. The service and the staff were excellent at the resort and we had no complaints with how friendly and welcoming they were. The Nest & the International were our favourites but sometimes the food was inconsistent and not always hot. Drinks were good but I found the bar ran out of certain things often & we would have to order something else. Also, the coffee bar in the Family Selection only opened at 11 am and there were no instructions on how to use the equipment so we never went back. The resort was a good size for our family and we enjoyed the spa and my kids loved having room service. The rooms were a good size but a little outdated and with 2 teenagers the pull out bed was too small. I had asked our Expedia rep about options and the manager was supposed to contact me but that never happened. For these reasons we would likely not return to this resort.
Stayed 10 nights in Nov 2025

10/10 Excellent

Lorna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very helpful and friendly, food was great, room was clean and comfortable. Had a great time, would go back.
Stayed 6 nights in Nov 2025

8/10 Good

Samantha

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Resort is great. Can tell it’s older, but every single day someone was working on maintenance things like painting, etc. Great to see. Family Selection side was totally worth the upgrade. The pool was so much quieter and access to The Nest made meal times calm and relaxed as opposed to trying to get to the buffet before a rush. Elioot was one of our butlers and was fantastic. Having the Butlers book al la carte restaurants meant we had one booked every night we were there. Japanese and Mexican were highlights. Mexican was my kids favorite as they made fresh guacamole right at your table. Kids club activities weren’t communicated about well at all but the activities themselves and the team were great. We had a safety incident with a hairdryer without a proper guard catching and pulling out hair and overall their reaction/response to it was good. They comped us 2 passes to the hydrotherapy circuit at the spa. I would not recommend paying for this as the experience wouldn’t be worth the cost. There were also massive numbers of bees coming out of the drains at the spa pool and no one seemed to be dealing with them. The performers at the evening shows were very talented. Would recommend this resort for sure.
Stayed 7 nights in Nov 2025

10/10 Excellent

Sarah Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in the Family Selection with 2 other families. The staff was amazing, especially Moses who was very friendly and helped calm my son down when he tripped and fell on the morning we were leaving. We ended up upgrading to an ocean view suite as the first room we were assigned looked onto construction of a new building next door. The entertainment for the kids was great and the Family Selection pool and restaurant were perfect for families travelling with children.
Stayed 7 nights in Nov 2025

8/10 Good

Da Peng

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived, we’re welcomed with drinks and an Expedia concierge (Eliutt) to guide us to the room, as well as telling us a little bit about the hotel. We got a room with the view of a construction site, which was not the greatest. The pools were not very clean; it might be due to spill of drinks. They have a beautiful beach and many activities such as surfing lessons. The only restaurant I would recommend is The Nest. The Nest has so much good food. We would like to thank Expedia concierge Eliutt for his excellent service during our stay. He kept in touch with us on the very first day and until the day we checked out.
Stayed 4 nights in Nov 2025

6/10 Okay

Peter

Travelled with family and small children, Travelled with group
Disliked: Property conditions & facilities
Overall, our family, and group of 11 total had a good time. The food at all of the a la carte restaurants was fantastic. The Bamboo Japanese restaurant I could have eaten at every night. The pools were good, but the activities that were scheduled for kids were often late or didn’t happen at all. The rooms were okay, our A/C didn’t really work and was never fixed, our room was missed for cleaning once, and the toilet ran non stop which was loud. I attempted to order room service one night and it just never showed up which was disappointing. Obviously we didn’t spend a lot of time in the rooms but they definitely need some work. The bartending staff was great and made delicious drinks for both adults and kids. Beach access was easy and lots of activities there like body boarding and surfing. It was a good place but not one that I’m going to book repeatedly.
Stayed 7 nights in Nov 2025

6/10 Okay

Priyanka

Stayed 5 nights in Nov 2025

8/10 Good

Nicole

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were incredible, friendly, and fun! The food was great, and we never had to wait for a table. I highly recommend this resort and would go back again.
Stayed 7 nights in Oct 2025

10/10 Excellent

Brittni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2025

10/10 Excellent

Richard John

Stayed 6 nights in Sep 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
I feel safe in this resort, the place is clean, I love the green sorrounding
Stayed 4 nights in Aug 2025

10/10 Excellent

Jessica

Stayed 6 nights in Jun 2025

6/10 Okay

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and awesome bartenders.. the butlers were very nice and helpful.. Elias and Luis at lobby bar on family side were very knowledgeable! This property is beautiful BUT limited AC in certain areas only.. most restaurants and buffets didn’t have AC 😳 food was ok at both restaurants and buffets.. drinks were on point.. nice swimmable and walkable beach, but pools were warm and very packed with families.. not enough entertainment for older teenagers and sports bar had alot with small kids ..adult pool was nice but far walk..the timeshare people at check in lobby were a bit aggressive but we finally quit talking to them.. valet service guys were nice and fast!
Stayed 4 nights in Jul 2025

10/10 Excellent

Beatriz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very helpful and cordial at all times.
Stayed 4 nights in Jul 2025

10/10 Excellent

Kathleen Soo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was pur first time going to an all inclusive resort stay. My 77 year old mother joined us as well. The staff was amazing and helpful. They used a wheelchair to move her around and were really nice about it as well. The pool, beach, natural pool, and the natural landscape were amazing. We hope to be back again!
Stayed 5 nights in Jul 2025

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here. Not very clean, staff is rude, and the food isn’t great.
Stayed 4 nights in Jun 2025

10/10 Excellent

David, Endicott

Liked: Cleanliness, amenities
Great service.
Stayed 4 nights in Jun 2025

10/10 Excellent

Radha Natalie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Jun 2025

8/10 Good

Nancy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay. Property could use some upkeep. The gardens were dusty from construction next door. The pools did not feel clean. The property needed better signage/directory to get to places. Staff overall were nice but we noticed a change when we wouldn’t accept a discussion on their travel club program. Right away they hit us up on this and after a long day of travel that was the last thing we wanted. They rushed our greeting/explanation of amenities so found ourselves guessing the entire time. Food could be better, I wanted more authentic Mexican food. I get they want to provide a luxurious experience but as an American I want to experience Mexican culture. Once we turned downed the travel club we were never offered any type of experience or excursions. Nightly entertainment is great and the area where it’s set up is great, lots of seating and kids entertainment was fun and age appropriate!
Stayed 5 nights in Jun 2025

10/10 Excellent

Elpidio

Stayed 4 nights in Apr 2025