Family Accommodations in Powelton Village

Our room was not ready at check-in time. We were told that they were finishing up, and it would be 10-15 minutes. After a half-hour, I went back to the front desk. Our room was still not ready, but they found us another room. Unfortunately, it was never updated in their system. The next morning, three different staff members attempted to enter our room because they thought we were checking out. I thought the third person had taken care of it, but it took 2 more phone calls from the front desk to figure out we were leaving the next day. I was assured that everything was fixed, but our key cards were deactivated when we went out for the evening. We were not offered an apology or any compensation for being inconvenienced multiple times. In fact, when I asked for late checkout, the front desk person said they couldn't do it, and, after all, we'd "only waited 30 minutes" for our room at check-in. She was extremely rude and dismissive. To top it off, housekeeping tried to come in the next morning well before checkout despite the do not disturb sign. The property itself was fine, but I will never stay there again due to their disorganization and poor customer service.

Very clean, comfortable hotel with one-bedroom suites. Pretty and well maintained. It offers limited bar food but, surprisingly, no bar (no liquor license). We went to Ruby Tuesday’s next door for dinner - very meh. Anyway, hotel and staff are great but find dinner elsewhere. Also quite easy access to the airport.

Room was filthy. Had to track down staff to clean up an unknown red substance on the floor beside the bed. Floor had various bits of garbage like packaging, dental floss etc.. Surfaces were dusty. TV remote had visible crusty dirt. So gross! Sent a message upon check in but never heard from them. Left a note for housekeeping and they addressed most of the mess. Over all rooms need updating. Amenities like lobby coffee and laundry facilities were nice but room itself needs work. Won’t stay here again. Other nearby hotels are much nicer.