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Residencial Bela Star

2.0 star property

Photo gallery for Residencial Bela Star

Property grounds
Exterior
Reception
Interior
Desk, free WiFi, bed sheets

Reviews

6.6 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Rua da Alegria 642, Porto, 4000-037
  • Place, Porto Historic Center
    ‪7 min walk‬
  • Place, Bolhao Market
    ‪11 min walk‬
  • Place, Porto City Hall
    ‪13 min walk‬
  • Airport, Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪15 min drive‬

Room options

View all photos for Single Room

Single Room

Single Room

  • 12 sq m
  • Sleeps 1
  • 1 Single Bed
  • Free Wi-Fi

View all photos for Double Room

Double Room

Double Room

  • 12 sq m
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Triple Room

Desk, free WiFi, bed sheets

Triple Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed
  • Free Wi-Fi

View all photos for Quadruple Room

Desk, free WiFi, bed sheets

Quadruple Room

  • 15 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Twin Room

Desk, free WiFi, bed sheets

Twin Room

  • 12 sq m
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

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About the area

Porto

At Residencial Bela Star you'll be within just a 15-minute stroll of popular places like Porto Historic Center and Bolhao Market. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and tour/ticket assistance. There's also the convenience of free self parking. .Attractions within a 30-minute walk of this Centro / Baixa hotel include Porto Cathedral and Dom Luis I Bridge.

What's nearby

  • Porto Historic Center - 7 min walk - 0.6 km
  • Bolhao Market - 11 min walk - 1.0 km
  • Porto City Hall - 13 min walk - 1.1 km
  • Avenida dos Aliados - 13 min walk - 1.1 km
  • Livraria Lello - 20 min walk - 1.7 km

Getting around

  • Contumil Station - 5 min drive
  • Marquês Station - 7 min walk
  • Porto (OPO-Dr. Francisco de Sa Carneiro) - 29 min drive

Restaurants

  • ‪Madureira - ‬7 min walk
  • ‪Estrela do Lima - ‬5 min walk
  • ‪A Cave do Bon Vivant - ‬7 min walk
  • ‪Casa Nanda - ‬4 min walk
  • ‪Bufete Fase - ‬6 min walk

About this property

Residencial Bela Star

Residencial Bela Star offers its guests tour/ticket assistance. Public spaces have free WiFi. Free self parking is available.

This Porto hotel is smoke free.

  • 1 building
  • 24 guestrooms or units
  • 4 levels
  • Front desk (24 hours)
  • Tour and ticket information
  • No smoking on site
Residencial Bela Star offers 24 accommodations with air conditioning. Guests can surf the web using complimentary wireless Internet access. Bathrooms include baths or showers and bidets. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • No lift

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Bidet
  • Hair dryer (on request)
  • Private bathroom
  • Towels provided

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in start time: 1:00 AM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, Diners Club, JCB International, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

Property is also known as

Bela Star
Residencial Bela Star
Residencial Bela Star Hotel
Residencial Bela Star Hotel Porto
Residencial Bela Star Porto
Residencial Bela Star Hotel
Residencial Bela Star Porto
Residencial Bela Star Hotel Porto

Frequently asked questions

What is the cancellation policy at Residencial Bela Star?

Residencial Bela Star offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Residencial Bela Star?

Yep, Residencial Bela Star has a free self car park.

Are there any beaches close to Residencial Bela Star?

The closest beach to Residencial Bela Star is Matosinhos Beach (8.2 km).

Is there a free airport shuttle available at Residencial Bela Star?

No, Residencial Bela Star does not offer an airport shuttle service.

What time are check-in & check-out at Residencial Bela Star?

Check-in begins at 1:00 AM. Check-out time is noon.

Are pets allowed at Residencial Bela Star?

No, pets are not allowed.

Residencial Bela Star Reviews

Reviews

6.6
Rating 10 - Excellent. 57 out of 339 reviews
Rating 8 - Good. 99 out of 339 reviews
Rating 6 - Okay. 97 out of 339 reviews
Rating 4 - Poor. 50 out of 339 reviews
Rating 2 - Terrible. 36 out of 339 reviews

7.2/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Myrto

Liked: Cleanliness, staff & service, property conditions & facilities
With a big smile the owner waited for me at 1am. Thank you for this lovely welcome!!!
Stayed 1 night in Jul 2022
Verified review

2/10 Terrible

Javier

Liked: Cleanliness
Disliked: Staff & service

Worst, rudest and most disrespectful recepcionist

If you're reading this comment, make yourself a favor and don't stay here. As you'll be able to see in many other comments, the recepcionist here is incredibly rude and unpleasant. The information on the website is wrong, they say they speak English, French and Portuguese, and they only speak Portuguese. Right off the bat, he charged me 60 EUR more than he was supposed to, even though I was showing him the booking on my phone, calmly. He started speaking very loudly and showing right in my face a piece of paper with the amount that he wanted me to pay, saying some things about taxes and more. I kept trying to explain that I had already paid for all additional taxes. He said started saying things about Spain and Spanish people that sounded a little racist, in Portuguese, and I couldn't understand most of it. Since I was tired and it looked like the situation was escalating, I decided to pay and go to the room and rest, and then later call Hotels.com to ask about information on what happened. Then, the next day, when I arrived, he started SHOUTING at me and demanding why I had called Hotels.com! He threatened me and was incredibly aggressive and disrespectful. I tried to defuse the situation the best way I could, basically telling him that he was right in everything he was saying (which seemed to be the most important thing for him, being right). I sincerely hope this comment will prevent someone in the future from having to go through the same thing.
Stayed 19 nights in Jul 2022
Verified review

2/10 Terrible

Lucia

Disliked: Staff & service, property conditions & facilities, room comfort

Pouco recomendável

Uma das peores experiências, o colchão tinha até buracos de tão velho, não tinha protetor e os lençóis estavam tão gastados que estavam quaze transparentes. O quarto deu a sensação de que era um armário com camas, a janela estava fechada pois dava para o quarto de arrumação! O sistema do hotel é com campainha, até alta madrugada não parou de tocar, com o ruído acompanhar da gente que entrava. Realmente não recomendo.
Stayed 1 night in Oct 2022
Verified review

8/10 Good

Wioleta

Disliked: Cleanliness, amenities, property conditions & facilities
Zimmer war nicht sauber, TV alt nur 4 programa 3 mit sport und 1 mit nachrichten, Schrank ohne türen , die standen neben kaput, laminat kaput und badezimmer sehr klein und sehr schmutzig, handtucher waren ok.
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Amine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rien
Stayed 1 night in Sep 2022
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sale et bruyant

Hôtel bruyant et les insectes grouillent de partout
Stayed 1 night in Sep 2022
Verified review

4/10 Poor

Timon

Liked: Cleanliness, amenities
Disliked: Staff & service
Sehr unhöflicher Hotelier, spricht kein Wort Englisch. Lage könnte deutlich besser sein. Hotel war dafür sauber und die Zimmer ausreichend.
Stayed 4 nights in Aug 2022
Verified review

6/10 Okay

ISABEL

Liked: Cleanliness, staff & service, property conditions & facilities

Alojamiento aceptable con un "pero".

En general todo bien, era tal como describía el anuncio, con lo necesario para pasar unas noches y algo lejos del río para ir andando. Hay un metro a unos 7-8 minutos con el que llegas a Sao Bento. A destacar el personal, muy amables y atentos, predispuestos a ayudar en lo que podían. El único "pero" de la habitación, es que el colchón era muy incómodo y ruidoso, y nos despertábamos cada dos por tres.
Stayed 2 nights in Jun 2022
Verified review

6/10 Okay

Cristobal

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buscaría otra opción.

El recibimiento fue por parte de recepción a discusión y grito, diciéndonos que no entendíamos nada y por qué dejábamos el coche en otro sitio que Google nos indicó. A la noche escuchamos mismo discurso con otro cliente. Encontramos telarañas y arañas en esquina habitación al lado de la cama. Muy descuidado el hostal. Persianas rotas y todo en general descuidado. Sólo fuimos a dormir. Cama cómoda y aire acondicionado.
Stayed 2 nights in Jul 2022
Verified review

2/10 Terrible

Ana Andreia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Appalling Receptionist/Owner will Never be back

As soon as me and my boyfriend walked through the door we were shouted at Because apparently he wanted us to ring the bell before walking in and was saying that is rude to walk through people's houses without knocking first, even though that's a "hotel", not a house. Kept on shouting and raising his voice at me and my boyfriend. Then I tried to re-start the situation and asked what was the check-in time as on hotels.com is says 1AM what he started shouting at me again saying if it says 1AM it's because I changed it and that I'm stupid because nowhere in the world you can do a check-in at 1AM. I tried to explain that's a website and couldn't change those kind of settings myself and he just kept on shouting at me and insulting me (in portuguese as he refuses to say a word in any other language) After shouting and constantly insulting me and my boyfriend for 10 minutes we decided we didn't want to stay in that place as like this wasn't enough, the place was dirty and smelled bad. Then I wasn't shout at again when I asked for my money back as we wanted to leave, he insulted me again saying all the payments are made at reception (you have to add your card details when booking) and last but not the least, when I was mentioning that I had to add my card details at hotels.com he had the balls to say he doesn't work with hotels.com even though I booked the room through hotels.com app This was a horrible experience and quite traumatic. We were shouted at, insulted and disrespected.
Stayed 1 night in Jun 2022
Verified review

6/10 Okay

Verified traveller

Check in com horários não compatíveis

As informações de horario de check in do Hotels.com não eram as mesmas do hotel. Por sorte nosso quarto já estava pronto.
Stayed 1 night in May 2022
Verified review

6/10 Okay

Arthur

Liked: Cleanliness, staff & service

Plenty of stairs to climb

An unusual experience. Very clean but modestly furnished, one very uncomfortable chair not even a paper cup for brushing teeth. On the other hand there was a bidet in the bathroom and plenty of hot water. No elevator. Last night i was there i was awoken by shouting at 4.30 in the morning, later the man in charge told me he had been up in the middle of the night when someone was taken ill and had to be rushed to the hospital. So it is a really quiet neighborhood. No little store right nearby to buy water and snacks. But a gracious older building.
Stayed 4 nights in Mar 2022
Verified review

4/10 Poor

Caillebotte

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pour le prix, cela est décevant, une chambre très ancienne avec une télévision et un chauffage qui ne fonctionnait pas et une salle de bain assez petite et une chambre plutôt abimé
Stayed 3 nights in Feb 2022
Verified review

8/10 Good

geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All you really need and nothing else
Stayed 3 nights in Feb 2022
Verified review

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Instalações antigas com muito mofo, a vantagem é a localização e estacionamento.
Stayed 1 night in Feb 2022
Verified review

6/10 Okay

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s cheap and cheerful. Booked through Expedia although they had no record of us arriving. Quite a walk FO get to but we made it.
Stayed 1 night in Jan 2022
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible

- one of the staff in the reception was so rude when I asked for the internet which is not working - room full of humidity - heater barely warms the room - no soap/ shampoo - the receptionists, both of them, are not wearing masks according to the local restrictions and they dont speak english -if you're a bit tall, sitting on the toilet is challenge since there is no space between the toilet and "water tap" (Also, toilet is super old and dirty - Only cold water is available
Stayed 3 nights in Dec 2021
Verified review

10/10 Excellent

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ida rápida ao Porto

Quarto confortável, com aquecedor. Boa limpeza. Custo bom para comodidades. Recomendo para estadia rápida no Porto.
Stayed 1 night in Dec 2021
Verified review

10/10 Excellent

Sandro Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Atendimento cordial e custo benefício interessante
Stayed 1 night in Nov 2021
Verified review

8/10 Good

Tiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Próximo do centro

Localizado muito próximo do centro. Conforto OK. Preço muito acessível, com casa de banho privada. Estacionamento na própria residencial (mas muito inclinado o acesso). Excelente para rápida estadia no Porto.
Stayed 1 night in Nov 2021
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Péssima...é para esquecer o local!!

Nem sequer sabonete tinham...gel e é uma sorte, segundo o recepcionista!!! Tive que sair dali para outro local, pois nem mais uma noite ficava nessas condições do sítio onde me colocaram.
Stayed 3 nights in Nov 2021
Verified review

6/10 Okay

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boa localização

Tem uma boa localização, não muito longe do centro, próximo ao Bolhão. O cuidado com a limpeza é muito bom. Infelizmente, o sinal de internet wifi pegava muito mal no meu quarto.
Stayed 3 nights in Oct 2021
Verified review

6/10 Okay

Isabelle

Liked: Staff & service
Hôtel humide très loin du centre.
Stayed 1 night in Oct 2021
Verified review

2/10 Terrible

YI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The reception cannot speak English, It’s very hard to communicate
Stayed 2 nights in Sep 2021
Verified review

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Genial

El residencial estaba genial. Limpio y atentos. Mi habitación tenia muy buenas vistas a la ciudad
Stayed 4 nights in Jun 2021