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Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

5.0 star property
Riverfront pousada with full-service spa and free breakfast

Photo gallery for Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

Lobby sitting area
Creator video
Stroll along the promenade, taking in the serene views of the water and surrounding landscape.
Enjoy a formal dining experience in this elegant space, surrounded by classic architectural details and a beautiful centerpiece.
Stately building with a central entrance and formal garden featuring geometric hedges and a fountain.

Popular amenities

  • Bar
  • Parking included
The current price is AU$351
includes taxes & fees
14 Aug - 15 Aug

Explore the area

Map
Estrada Nacional 108, Porto, 4300-316
  • Porto Historic Center
    ‪3 min drive‬
  • Porto Cathedral
    ‪3 min drive‬
  • Ribeira Square
    ‪4 min drive‬
  • Porto (OPO-Dr. Francisco de Sa Carneiro)
    ‪14 min drive‬

Room options

View all photos for Standard Double or Twin Room

Minibar, in-room safe, desk, blackout curtains

Standard Double or Twin Room

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite

Suite

Suite

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Bathrobes
Hairdryer
  • 45 sq m
  • River view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

9.6 out of 10
Exceptional
(10 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room (Extra Bed)

Minibar, in-room safe, desk, blackout curtains

Classic Room (Extra Bed)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • Sleeps 3
  • 2 Single Beds

View all photos for Executive Double or Twin Room

Executive Double or Twin Room

Executive Double or Twin Room

9.2 out of 10
Wonderful
(5 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room (Executive)

Superior Room (Executive)

Superior Room (Executive)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 30 sq m
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

View all photos for Superior Room (Extra Bed)

Minibar, in-room safe, desk, blackout curtains

Superior Room (Extra Bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room (Grand View)

Deluxe Room (Grand View) | View from room

Deluxe Room (Grand View)

7.0 out of 10
Good
(4 reviews)

Highlights

Air conditioning
LCD TV
Blackout curtains
Private bathroom
Bathrobes
Hairdryer
Shower/bath combination
Minibar
  • 43 sq m
  • River view
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Classic Twin Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Classic Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Executive Superior King Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Executive Double Or Twin Room

  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Suite

  • Sleeps 3
  • 2 Single Beds

Superior Room-Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Deluxe Grand View Room

Minibar, in-room safe, desk, blackout curtains

Deluxe Grand View Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Superior Twin Room

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Grand View King Room Non smoking

Minibar, in-room safe, desk, blackout curtains

Deluxe Grand View King Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Superior Room With Extra Bed

  • Sleeps 3
  • 2 Single Beds

Executive King Room Non smoking

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room-Non-Smoking

  • Sleeps 2
  • 2 Single Beds

Classic Room

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

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About the area

Porto

At Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World you'll be 3.3 km (2.1 mi) from Porto Historic Center and 3.5 km (2.2 mi) from Ribeira Square. Highlights at this boutique pousada include a full-service spa, a restaurant and an outdoor swimming pool. .A pampering day can include massages along with access to the sauna. At the pousada's own lounge bar, you can stop for a drink. Enjoy the indoor swimming pool, Turkish bath/hammam, sauna and pool loungers. 5780 square feet (537 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning a free buffet breakfast is served. There's also free self parking, along with the convenience of a free area shuttle. .Attractions within a 10-minute drive of this 5-property class Campanhã pousada include Bolhao Market and Porto Cathedral.
View more Pousadas in PortoOpens in a new window

What's nearby

  • Porto Historic Center - 3 min drive - 3.7 km
  • Porto Cathedral - 3 min drive - 3.7 km
  • Bolhao Market - 4 min drive - 3.3 km
  • Porto City Hall - 4 min drive - 4.1 km
  • Ribeira Square - 4 min drive - 4.0 km

Getting around

  • Estádio do Dragão Station - 3 min drive
  • Contumil Station - 6 min drive
  • Porto (OPO-Dr. Francisco de Sa Carneiro) - 27 min drive

Restaurants

  • ‪Cervejaria O Astro - ‬18 min walk
  • ‪Adega S. Pedro - ‬6 min walk
  • ‪Orlas Beira Rio - ‬12 min walk
  • ‪Casa da Culmieira - ‬18 min walk
  • ‪Manuel do Abade - ‬18 min walk

About this property

Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World

Riverfront pousada with full-service spa and free breakfast
Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A 24-hour business centre and meeting rooms are available. Event space at this pousada measures 5780 square feet (537 square metres) and includes conference space. A sauna, a rooftop terrace, and spa services are also featured at the eco-certified Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World. An area shuttle within 3.5 kilometres and A shopping centre shuttle are free. Self parking is free.

This 5-star Porto pousada is smoke free.

  • 87 guestrooms or units
  • 5 levels
  • 2 buildings
  • Conference rooms
  • 5780 sq ft of conference space
  • 537 sq. m of conference space
  • Built in 2009
  • Buffet breakfast (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World offers 87 accommodations with minibars and a safe. LCD televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit, bathrobes, slippers and complimentary toiletries.

This Porto pousada provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. Housekeeping is offered on a daily basis and in-room massages can be requested.

Guests can indulge in a pampering treatment at the pousada's full-service spa. Services include massages. The spa is equipped with a sauna and Turkish bath/hammam.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of the Leading Hotels of the World.

Languages

English, French, Portuguese, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle up to 3.5 kilometres
  • Free shopping centre shuttle
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Full-service spa
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Babysitting (surcharge)
  • Free area shuttle
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5,780 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • On a river
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • In-room massages
  • Sauna
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with cable channels
  • Pay films

Food and drink

  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 3.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash. The property is professionally cleaned.

Property Registration Number 932

We should mention

  • Reservations are needed for massage services. For reservations, contact the pousada before arrival using the contact information on the booking confirmation.

Property is also known as

Palacio Freixo
Pousada Palacio Freixo
Pousada Palacio Freixo Hotel
Pousada Palacio Freixo Hotel Porto
Pousada Porto Palacio Freixo
Pestana Palácio Freixo Pousada National Monument Hotel Porto
Pestana Palácio Freixo Pousada National Monument Porto

Frequently asked questions

What is the cancellation policy at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

As of 30 July 2025, prices found for a 1-night stay for 2 adults at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World on 14 Aug 2025 start from AU$340.83, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Yep, Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World has a free self car park.

Are there any beaches close to Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

The closest beach to Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World is Matosinhos Beach (10.8 km).

Is there a spa on site at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Yep, there is an onsite spa at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World. You'll enjoy services like massages.

Does Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World have a pool?

Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World has an outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella.

What luxury perks are available at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World features a full-service spa, an outdoor pool and an indoor pool.

What makes Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World a romantic place to stay?

A lounge bar, plus massage services available in the guestrooms, help set the scene for a romantic weekend at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World.

Does Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World serve breakfast?

You bet, complimentary buffet brekkie is on offer daily.

Is there a free airport shuttle available at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

No, Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World does not offer an airport shuttle service.

Is there a bar or restaurant at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World?

No, only service animals are allowed.

Pestana Palacio do Freixo, Pousada & National Monument - The Leading Hotels of the World Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 603 out of 796 reviews
Rating 8 - Good. 147 out of 796 reviews
Rating 6 - Okay. 29 out of 796 reviews
Rating 4 - Poor. 8 out of 796 reviews
Rating 2 - Terrible. 9 out of 796 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Julie, Sidmouth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel & a wonderful taste of luxury for us. The only issue was the location, which I hadn't researched properly before booking. The hotel offer a free service into the city late morning with a pick up early eve, otherwise it's taxi's. Be sure to download and use the uber app. it works well and makes taxi's much more affordable. The drivers and service we had were all v good.
Stayed 5 nights in Apr 2025

10/10 Excellent

Robin, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, staff & spa. If you need to be pampered this is the place for you
Stayed 2 nights in Apr 2025

8/10 Good

Marla

Liked: Cleanliness, property conditions & facilities, room comfort

Somewhat Disappointed

Though the hotel was gorgeous, it somehow lacked the warmth of comfort we were expecting. Check-in was odd the way it was off to the side, and nobody really helped us with any of our questions. A concierge was not around, and any question we had was just quickly and somewhat apathetically answered. In fact, nobody even told us we could buy our train tickets to Lisbon online, which would have prevented a rush that resulted in my person boarding the train without me. The breakfast was wonderful, and we decided to make a dinner reservation for the hotel restaurant. There were only 2 other tables with people, yet we were told that we had to sit across from each other, even though there was a bench that so easily could have been pulled out so that we could have sat next to each other. The hostess said that it would get in the way if somebody sat there, yet there was nobody there. We were at the Epic Sana in Lisbon afterwards, and we returned to Porto for one extra day and stayed at the GA Palace. Those experiences were so much superior, and, when we returned to Porto for the last night, the concierge came running to us to give us all sorts of ideas for the last day. Honestly, we didn't even know that another part of Porto existed. Perhaps if we were there as part of a convention or were able to use the magnificent infinity pool (it was raining the whole time), our stay might have been perfect. The room was perfect, but the overall feeling just lacked warmth.
Stayed 3 nights in Apr 2025

10/10 Excellent

pauline

Liked: Cleanliness, staff & service, property conditions & facilities
liked that it was slightly out of the city. lovely experience
Stayed 2 nights in Apr 2025

10/10 Excellent

Melvin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mel

verygood hotel in a convenient location, Service was excellent
Stayed 7 nights in Apr 2025

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was impeccable.
Stayed 1 night in Apr 2025

8/10 Good

Geoffrey

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very splendid impressive , the staff are consistently well trained and approachable. However we were disappointed with the lack of pressure from the shower, air conditioning worked on winter mode I.e. came on twice a day. The outside pool was under repair, and we found the service to be rather slow.
Stayed 3 nights in Apr 2025

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful and very peaceful. It is located outside of Porto and it’s quite a distance to walk into the city. However, the hotel does operate a free shuttle bus once a day, but book a slot early as it tends to fill up. Alternatively, you can get an Uber for about 6 Euros into the town. The breakfast selection is very good and the food in the restaurant was of a really high standard.
Stayed 4 nights in Mar 2025

10/10 Excellent

SARAH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We wanted to stay in a palace and it is beautiful. The beds are super comfortable. It is a bit of a walk to restaurants and stores, but we had a rental car and wanted a safe spot to park it. Fortunately, Ubers are easy and cheap from here. The breakfast is the best I've ever had! I would definitely choose to stay here again, so quiet.
Stayed 3 nights in Mar 2025

6/10 Okay

Ameeta

Travelled with group
Liked: Cleanliness, room comfort

Not impressed

We were impressed by the decor in the palace and the reception service . However it went downhill from there -a warm stuffy room and not able to turn aircon to cool( still on their winter settings) ;a tepid, poor stream shower over a bath and slippery as anything with no supports. We let reception know and they did send up non slip mat for the bath and a stool; at least next morning the water was also hot if only a trickle. The manager offered us a new lovely suite which we gratefully accepted; along with a small gift and port / chocolate. However aircon still hot and we slept with open windows to get fresh air - lucky no mosquitoes. The Breakfast was delicious and a big spread. However there was no atmosphere ( maybe the hotel was too quiet) . Tried the spa the next day - steam and sauna lovely but not hot enough; pool too cool for an indoor pool. Maybe the eco measures need to be reviewed- at these prices comfort should be the prime driver. The location is also not walkable to anything much . Overall our worst and most expensive stay in 2 weeks in Portugal-disappointing
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just a short Uber from town and worth the views

Property and location were great. Breakfast is very good with a lot of variety and helpful staff. Rooms are very big and a nice view of the river. Too far from town to walk if that's what you are looking for. Only complaints...hard to get in and out of the tub to shower..seemed a little unsafe with the big step in and out. Personally, I didn't like the huge pillow and the even bigger memory foam. I didn't ask to replace and maybe some people really like them..just a personal preference. Overall..very nice and have already recommended.
Stayed 2 nights in Mar 2025

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All was wonderful! Beautiful property and very helpful staff
Stayed 1 night in Mar 2025

10/10 Excellent

Helena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with charming views of sunset on the river. Food is excellent. A little far from city centre and only one shuttle a day.
Stayed 7 nights in Mar 2025

10/10 Excellent

Marilyn

Liked: Cleanliness
Wonderful
Stayed 1 night in Mar 2025

10/10 Excellent

Janice

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel with beautiful bar, lounge and dinning room.
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property. What we liked was how quiet it is. It's a very short ride to the old city, and we appreciate the beautiful surroundings in the evenings.
Stayed 1 night in Mar 2025

10/10 Excellent

Hanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Wolf, Walpole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of rare opportunity to live in former old, but beautiful, fully renovated palace. Amenities and all staff were exceptional
Stayed 5 nights in Mar 2025

10/10 Excellent

Sheree, SLC

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful!
Stayed 1 night in Nov 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful Hotel/Palace

We had a great stay with our son. The extra bed made the room a little crowded but we weren’t in the room long enough that it was a problem. The hotel is beautiful with plenty of places to hang out and enjoy each other’s company. The staff was super helpful and so nice. It was too far to walk to the city center for the taxi was only €10 for 3 people, and the hotel staff called for us. We never had to wait more than 10 minutes more the taxi.
Stayed 3 nights in Feb 2025

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent professional and friendly service in a truly magnificent property. Amazing breakfast buffet. Beautiful and elegant room. Recommend highly.
Stayed 1 night in Feb 2025

6/10 Okay

Elisabete

Travelled with family
Liked: Cleanliness, property conditions & facilities
We are extremely disappointed with our experience at this property. We booked this hotel for our last day of our trip before returning back to Canada, and it was to celebrate my daughter’s birthday. After a 3 hour drive, we were looking forward to a nice relaxing evening at this hotel. Unfortunately, our expectations were not met. As we got to the door, we were greeted poorly - felt judged for being in comfortable attire. The front desk personnel were somewhat friendly. The young woman’s Portuguese seemed to be very poor, so we spoke to her in English instead and this is also because she overheard my daughter and I speaking English. We asked about the restaurant services and if we required a reservation. We were told that we “could.” To our surprise, when we called to make a reservation, just in case, for my daughter’s birthday, the restaurant was FULL! When we got to the room, there was a loud noise coming from the vents. We called it in and were advised that someone would come to check on the issue. We had decided to go for a walk around the property. Upon our return, the noise was still there. We went to reception to ask again about someone checking the vent for us - no one ever came. As a high end property, we expected high value service. There was no acknowledgment of my daughter’s birthday. Paying attention to small details is important, especially when your customers are paying over $300. We were hoping for a better experience and a better sleep. Very disappointing.
Stayed 1 night in Jan 2025

10/10 Excellent

Silvio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 3 nights in Dec 2024