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4.8 out of 5

"A very relaxing step back in time. The ambience is comforting and calming. After so much time travelling we really enjoyed the break. " More

By a verified traveller on Wed 04 Mar 2020

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Hotel Description

Victoria House puts you in the center of Portland, 1.2 km (0.8 mi) from Powerhouse Motor & Car Museum and 12.6 km (7.8 mi) from Bridgewater Bay Beach. Highlights at this guest house include free self parking and a free airport shuttle.

Flat-screen TVs, DVD players, and hair dryers are featured in all 9 rooms. Nice touches to enhance your stay include bathrobes and free toiletries. Limited housekeeping is available.

This smoke-free guest house offers free WiFi in public areas, concierge services, and a library. Other amenities include a terrace, a garden, and express check-out. Each morning cooked-to-order breakfast is served between 8 AM and 9:30 AM. There's also the convenience of an area shuttle.

With a stay at this 4-star Portland guest house, you'll be 15.4 km (9.6 mi) from Cape Nelson Lighthouse.

Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$131* Per night/room 29 Oct. - 30 Oct.

Quadruple Room

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Triple Room

Bed Count 1 Full Bed Maximum Occupancy 3 Max

Twin Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Victoria House ratings based on 168 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Victoria House

Everyone (62) Couples (77) Business (2) Family (25)
4 out of 5
A very relaxing step back in time. The ambience is comforting and calming. After so much time travelling we really enjoyed the break.

Posted by on 4 Mar. 2020

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5 out of 5
Heritage property centrally located with excellent facilities

Posted by on 5 Feb. 2020

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4 out of 5
Close to main street and the ocean . Owners were friendly place was clean

Posted by on 16 Jan. 2020

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4 out of 5

Posted by on 28 Oct. 2019

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5 out of 5
Ease of check in and the charm of the property. Everything provided

Posted by on 20 Oct. 2019

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5 out of 5

Posted by on 17 Sep. 2019

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5 out of 5
Great place to stay! Definitely heading straight back when I'm down that way again.

Posted by on 20 Jul. 2019

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5 out of 5
This is a proper guesthouse where you are welcomed and your custom is appreciated. Doug and Ruth are excellent hosts. It is an heritage property and is charming, especially the guests lounge room which thankfully does not contain a television but does have port, sherry and fruitcake. The dining room and conservatory overlook a beautiful garden full of roses and flowering shrubs. Our bed was very comfortable. Doug’s cooked breakfast is delicious and reminded me of English B&B’s. Did not need lunch that day! Make sure you dine at The Clock by the Bay and order the slow cooked beef cheeks and make time to visit Portland’s quite lovely botanical gardens which adjoin a croquet club. If you are an older person then ask for a ground floor room or else organise your luggage so that you do not have to lug a big suitcase up the stairs. We would have liked to have stayed more than just one night. Occasionally you luck into a place that makes up for all the anodyne motel rooms that the traveller has to use in OZ. It was the perfect start to our trip along the spectacular Great Ocean Road.

Posted by on 22 Jan. 2019

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5 out of 5
Lovely heritage motel. Hosts excellent and welcoming, went the extra mile. Amenity and detailing very good. Great to stay in a place with a long history

Posted by on 20 Jan. 2019

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5 out of 5
staff were very friendly and helpful. A lovely place to stay. Great breakfast.

Posted by on 8 Oct. 2018

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Property Features

Victoria House offers its guests a library, a terrace, and a garden. WiFi is free in public spaces. A roundtrip airport shuttle is free (available on request). Victoria House also features concierge services, complimentary newspapers in the lobby, and a fireplace in the lobby. Free self parking is available. A complete renovation of Victoria House was completed in September 2016. This 4-star Portland guesthouse is smoke free.

  • 9 guestrooms or units
  • 2 levels
  • 2 buildings
  • Built in 1853
  • Breakfast available (surcharge)
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Concierge
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • No smoking on site

Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free airport shuttle; area shuttle within 15.00 km and train station pick-up available for a surcharge
  • Parking: Free self parking

Room Amenities

Victoria House offers 9 accommodations with bathrobes and hair dryers. Flat-screen televisions come with DVD players. Bathrooms include showers and complimentary toiletries. Housekeeping is offered on a limited basis and irons/ironing boards can be requested.

  • Flat-screen television
  • DVD player
  • Refrigerator
  • Shower
  • Housekeeping (limited)
  • Hair dryer
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board available
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily from 8 AM to 9:30 AM.

Hotel Policies

Check-in

  • Check-in time starts at 2:30 PM
  • Minimum check-in age is: 18
  • Check-in time ends at 7:00 PM

Special check-in instructions:

The front desk is open daily from 8:00 AM - 7:00 PM. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and lockbox information. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 8:00 AM - 7:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and lockbox information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children 15 and younger are not allowed at this property. All guests older than 15 are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Individually-wrapped food options are available for breakfast.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No lifts
  • Guests will receive an email with special check-in instructions
  • Debit cards not accepted
  • Staffed front desk
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Individually wrapped food options are available for breakfast
  • gap period enforced between guest stays 24 hours
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property does not follow sanitisation practices of any association
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities on site
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: AUD 20 per person (approximately)
  • Fee for in-room wireless Internet: AUD 0 per stay (rates may vary)
  • Late check-out is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Victoria House
  • Victoria House Guesthouse Portland
  • Victoria House Portland
  • Victoria House Portland
  • Victoria House Guesthouse
  • Victoria House Guesthouse Portland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Victoria House offers transfers from the airport and train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • Children 15 years old and younger aren't allowed at this property.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.