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4.4 out of 5

"Absolutely outstanding customer experience. We arrived after office hours & the gentleman who answered the AH phone number was down at the office in l ... " More

By a verified traveller on Tue 10 Dec 2019

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Hotel Description

At Quest Portland you'll be within just a 15-minute stroll of Powerhouse Motor & Car Museum and Portland Arts Centre. Highlights at this property include an outdoor swimming pool and free self parking.

You can enjoy a TV with cable channels, and each apartment features WiFi, a coffee/tea maker, and free local calls. A microwave, a safe, and a hair dryer are also available. Limited housekeeping is available.

This business-friendly apartment building offers free WiFi in public areas, a business center, and a free grocery shopping service. Other amenities include laundry facilities, a garden, and a picnic area. There's also the convenience of limited parking.

Sights within a 15-minute walk of this Portland property include Fawthrop Lagoon and Nuns Beach.

Standard Room, 1 Queen Bed

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
AU$157* Per night/room 23 Feb. - 24 Feb.

Standard Two Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 4 Max

Deluxe Two Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard One Bedroom Apartment

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Three Bedroom Apartment

Bed Count 1 King Bed Maximum Occupancy 6 Max

Quest Portland ratings based on 268 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Quest Portland

Everyone (133) Couples (64) Business (2) Family (73)
1 out of 5

Posted by on 27 Jan. 2020

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Comment from Hotel Management

28 Jan. 2020 by Vincent

Dear Anonymous, Thanks for staying with us. We would appreciate if you could let us know where we went wrong so we can fix these issues please?

5 out of 5
Absolutely outstanding customer experience. We arrived after office hours & the gentleman who answered the AH phone number was down at the office in less than 5 mins to check us in. Room was lovely & clean & had a balcony & bed was comfortable. Probably the only thing I could say it needed was in the bathroom. The shower was one where the shower head comes down from the ceiling but they offer no shower cap so unless you wanna wash your hair, it’s kinda inconvenient. Also, there was only 1 soap provided & no shower gel so you need to use the same soap to wash your hands as you do to shower.

Posted by on 10 Dec. 2019

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Comment from Hotel Management

17 Dec. 2019 by Hannah

Hi! Thanks for taking the time to leave a review, we appreciate the feedback. I'm so glad you enjoyed your stay here at Quest Portland and found the customer service so amazing, I will pass this along. I will also pass this along to housekeeping as there should have been another soap in the shower that you were talking about, I'm sorry this was missed for your stay! We hope to have you stay again soon. Kind Regards,

5 out of 5

Posted by on 7 Dec. 2019

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Comment from Hotel Management

9 Dec. 2019 by Vincent

Thanks for staying with us. We appreciate your 5/5 rating.

5 out of 5

Posted by on 5 Nov. 2019

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Comment from Hotel Management

6 Nov. 2019 by Vincent

Thanks for staying with us. We appreciate your 5/5 rating.

5 out of 5

Posted by on 25 Oct. 2019

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Comment from Hotel Management

27 Oct. 2019 by Hannah

Thank-you for the review, hopefully we have you stay again soon! Kind Regards,

5 out of 5
Loved it. No hassle after hours book-in was easy and the welcome gift pack was delicious.

Posted by , from Millicent on 22 Sep. 2019

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Comment from Hotel Management

25 Sep. 2019 by Vincent

Hi Kat, Thanks for staying with us. We appreciate your feedback.

4 out of 5
Attractive decor in rooms and thoughtful touches for your comfort

Posted by on 3 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Hannah

Hi Anonymous, Thanks for taking the time to leave a review, we appreciate feedback. I'm happy to see you enjoyed your stay with us here at Quest. Hopefully you stay again soon. Kind Regards,

5 out of 5
Very prestigious looking. Loved the look of the room we were in.

Posted by on 2 Jul. 2019

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Comment from Hotel Management

7 Jul. 2019 by Hannah

Hi Anonymous, Thanks for taking the time to leave a review, I'm happy to see you enjoyed your stay and loved the room you were in! Hopefully you stay again soon. Kind Regards,

4 out of 5
After booking on Wotif I was not sure if our 2 bedroom unit had 2 bathrooms. I rang the site directly and asked and was assured I had booked 2 bathrooms unit. Upon checking in I was told only one bathroom and had to pay extra to upgrade. Units had large bedrooms and bathrooms but lounge only had 2 seater couch with was not to good for 4 adults. Kitchen was well equipped and unit close to everything we needed.

Posted by on 23 Jun. 2019

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Comment from Hotel Management

30 Jun. 2019 by Hannah

Hi Anonymous, I'm sorry to hear about the confusion with the bathrooms. Our standard two bedroom apartments have 2 bedrooms and 1 bathroom, and two bedroom deluxe apartments have 2 bedrooms and 2 bathrooms - i hope that clears up the confusion and i'm sorry if you were told the wrong thing over the phone prior to your stay! I'm happy to see you enjoyed the rest of your stay and I hope the bathroom confusion hasn't deterred you from staying with us in the future. Kind Regards,

3 out of 5
Limited office hours Noises from next door No TV in bedroom

Posted by on 21 May 2019

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Comment from Hotel Management

20 Jun. 2019 by Vincent

Dear Anonymous, We're sorry you were unhappy, can you please let us know the hours you needed as we have someone on site 24/7 if help is required? Could you let us know which room you were in so we can check on the noise also. Thanks for letting us know. Regards

Property Features

Public spaces have free WiFi. There's an onsite business center. There are 2 meeting rooms available. An outdoor pool, tour/ticket assistance, and gift shops/newsstands are also featured at the business-friendly Quest Portland. The apartment can provide a complimentary grocery shopping service and wedding services. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 4-star Portland apartment.

  • 49 guestrooms or units
  • 2 levels
  • 4 buildings
  • Built in 2011
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Grocery service (free)
  • Wedding services available
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers for purchase
  • Smoking in designated areas

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces) , Free parking nearby

Transport

  • Airport: Portland, VIC (PTJ) (14.9 km / 9.2 mi)
  • Parking: Free self parking

Room Amenities

Quest Portland offers 49 air-conditioned accommodations with safes and coffee/tea makers. Televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided on weekdays only.

  • Television
  • Cable channels
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (surcharge)
  • Housekeeping (weekdays only)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the apartment include an outdoor pool.

Guests under 15 years old are not allowed in the swimming pool.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at 8 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open during the following times:

  • Monday - Friday: 7 AM - 8 PM
  • Saturday - Sunday: 9 AM - 5 PM
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation.

This property's front desk is open during the following times:

  • Monday - Friday: 7 AM - 8 PM
  • Saturday - Sunday: 9 AM - 5 PM
Guests arriving after 8:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for AUD 5 per night.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Noise-free guestrooms cannot be guaranteed.

  • One child stays free
  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • UnionPay
  • No rollaway/extra beds available
  • No lifts
  • Cash or credit card deposit required
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: AUD 5 per night (rates may vary)
  • Early check-in fee: AUD 50 (subject to availability)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Crib (infant bed) fee: AUD 5 per night
  • Credit card charges are subject to a surcharge of 1 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Portland Quest
  • Quest Apartment Portland
  • Quest Portland
  • Quest Portland Victoria, Australia
  • Quest Portland Apartment
  • Quest Portland Portland
  • Quest Portland Apartment
  • Quest Portland Apartment Portland

You should know

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 8:00 AM to 8:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Quest Portland.
url importing https://www.wotif.com/Portland-Hotels-Quest-Portland.h4406155-p2.Hotel-Reviews?rm1=a2&
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.