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Best Western Pontypool Metro Hotel

3.0 star property
Hotel in Pontypool with 24-hour business centre and 24-hour front desk

Photo gallery for Best Western Pontypool Metro Hotel

Relax in a comfortable lounge area with sofas, an armchair, and a coffee table, surrounded by large windows and a view of the outdoor space.
Guests can enjoy the hotel's modern design and outdoor patio area with seating and shade.
Two comfortable beds with crisp linens, a bedside table and lamp, and a small nightstand create a cozy retreat.
Enjoy a refreshing bath in the bathroom, featuring a bathtub, sink, and mirror.
Enjoy a hearty breakfast with a view, complete with eggs, toast, and more.

Popular amenities

  • Room service
  • 24/7 front desk
  • Bar
  • Laundry
The current price is AU$109
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
Lower Mill Field, Pontypool, Wales, NP4 0XB
  • Pontypool Park
    ‪11 min walk‬
  • Llanfrechfa Grange Hospital
    ‪6 min drive‬
  • Celtic Manor Resort Golf Club
    ‪13 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪47 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

9.0 out of 10
Wonderful
(41 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, 1 Double Bed, Non Smoking

Family Room, 1 Double Bed, Non Smoking | Room amenity

Family Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(6 reviews)

Highlights

Heating
Flat-screen TV
Sofa bed - double
Separate bedroom
Shower/bath combination
Private bathroom
Hairdryer
Eco-friendly toiletries
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Accessible, Non Smoking

Room amenity

Standard Room, 2 Single Beds, Accessible, Non Smoking

8.6 out of 10
Excellent
(4 reviews)

Highlights

Heating
Flat-screen TV
Separate bedroom
Eco-friendly toiletries
Hairdryer
Private bathroom
Eco-friendly cleaning supplies
Coffee/tea maker
  • Sleeps 2
  • 2 Single Beds

Standard Double Room

  • Sleeps 2
  • 1 Double Bed

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Standard Family Room

  • Sleeps 3
  • 1 Double Bed

About the area

Pontypool

Best Western Pontypool Metro Hotel places you in the heart of Pontypool, within a 15-minute walk of Pontypool Park and 1.8 km (1.1 mi) from Shell Grotto. Highlights at this hotel include free self-parking, a bar/lounge and a 24-hour business centre. .The diner, Lounge Area, is open for breakfast, brunch, lunch and dinner. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning continental breakfast is served between 7 AM and 9 AM. There's also the convenience of RV/bus/truck parking. .Within a 30-minute drive of this 3-property class Pontymoile hotel, attractions include Brecon Beacons National Park and Wye Valley.

What's nearby

  • Pontypool Park - 11 min walk - 1.0 km
  • Llanfrechfa Grange Hospital - 6 min drive - 7.8 km
  • Celtic Manor Resort Golf Club - 13 min drive - 19.3 km
  • International Convention Centre Wales - 13 min drive - 19.3 km
  • Principality Stadium - 29 min drive - 37.7 km

Getting around

  • Pontypool & New Inn Station - 12 min walk
  • Cardiff International Airport (CWL) - 55 min drive

Restaurants

  • ‪McDonald's Pontypool - ‬1 min walk
  • ‪Shaheen Tandoori - ‬3 min drive
  • ‪Subway - ‬1 min walk
  • ‪The Open Hearth - ‬5 min drive
  • ‪KFC - ‬1 min walk

About this property

Best Western Pontypool Metro Hotel

Hotel in Pontypool with 24-hour business centre and 24-hour front desk
There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business centre.

A computer station is on site, and both WiFi and wired Internet are free in public spaces. The business-friendly Best Western Pontypool Metro Hotel also features a vending machine, a garden, and concierge services. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Pontypool hotel.

  • 53 guestrooms or units
  • 2 levels
  • Charging station for electric cars
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Garden
  • Newspapers for purchase
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
Best Western Pontypool Metro Hotel offers 53 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with digital channels.

This Pontypool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English, Polish

Similar properties

Hotel entrance features a covered walkway with a glass door.

Tŷ Magor

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,021 reviews
The price is AU$124
includes taxes & fees
17 Aug - 18 Aug
Tŷ Magor

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7 AM to 9 AM for a fee: GBP 8.50 per person
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Lounge Area
  • Starbucks

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 24-hour business centre
  • Computer station

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • 2 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service

More

  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 7:00 AM
Early check-in subject to availability
Early check-in fee: GBP 10.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 8.50 per person
  • Early check-in fee: GBP 10.00 (subject to availability)
  • Late check-out fee: GBP 10.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property uses geothermal energy, plus a grey water recycling system and eco-friendly cleaning products.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool

Frequently asked questions

Is parking available at Best Western Pontypool Metro Hotel?

Yep, Best Western Pontypool Metro Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Best Western Pontypool Metro Hotel?

As of 27 July 2025, prices found for a 1-night stay for 2 adults at Best Western Pontypool Metro Hotel on 3 Aug 2025 start from AU$108.69, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Best Western Pontypool Metro Hotel serve breakfast?

Yeah, continental brekkie is on offer daily between 7 AM and 9 AM.

Is there a free airport shuttle available at Best Western Pontypool Metro Hotel?

No, Best Western Pontypool Metro Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Best Western Pontypool Metro Hotel?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Best Western Pontypool Metro Hotel?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Best Western Pontypool Metro Hotel?

No, only service animals are allowed.

Best Western Pontypool Metro Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 530 out of 1009 reviews
Rating 8 - Good. 364 out of 1009 reviews
Rating 6 - Okay. 65 out of 1009 reviews
Rating 4 - Poor. 25 out of 1009 reviews
Rating 2 - Terrible. 25 out of 1009 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Simon

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean service very good but location is near busy roundabout so was noisy
Stayed 2 nights in Apr 2025

10/10 Excellent

Samavedam, Lincoln

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy to access; well maintained.
Stayed 1 night in Apr 2025

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with bar and in nice area to visit places
Stayed 1 night in Apr 2025

2/10 Terrible

Andrew

Stayed 1 night in Apr 2025

8/10 Good

Laura

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Convenient cheap stopover location

The staff were very helpful and friendly but were missing from front desk quite often and for extended periods so we had to wait to get issues resolved. It is in a convenient location, near several places to eat but it's not easy to walk into Pontypool as the main route is a dual carriageway. We had a room for three and my daughter said the pull out sofabed was very uncomfortable, it did appear to be collapsing. I'd stay again as a couple though.
Stayed 3 nights in Apr 2025

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities

Great for a weekend away.

Excellent base for exploring the area. Friendly staff and the room was quiet even facing the road. Shower in the bathroom was great after a day out.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice stay.
Stayed 2 nights in Apr 2025

10/10 Excellent

Harron

Stayed 1 night in Apr 2025

10/10 Excellent

Bronwen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort

Quiet Room

Nice relaxing nights stay.. Quiet room.... Good parking.. Very pleasant check in staff...
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer-lee

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

With friends

Lovely stay
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

comfortable to stay

the room & bathroom were clean and tidy, it was comfortable to stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Terry, Halifax

Stayed 2 nights in Mar 2025

8/10 Good

Bronwen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

Nice clean and quiet hotel, helpful staff Only criticism would be £30 for the EV charging is excessive as the charging speed is exceptionally slow
Stayed 1 night in Apr 2025

10/10 Excellent

William

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Terry, Halifax

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Win

Stayed 1 night in Mar 2025

10/10 Excellent

Paul

Stayed 3 nights in Mar 2025

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean. Well equipped. Quiet room. Quite good breakfast. Easy parking.
Stayed 1 night in Mar 2025

10/10 Excellent

Andrew, Coventry

Liked: Cleanliness, staff & service, property conditions & facilities
Major fast food outlets available close buy
Stayed 3 nights in Mar 2025

8/10 Good

Geraldine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Limited dining area, not very well signposted to find.
Stayed 1 night in Mar 2025

6/10 Okay

John

Stayed 1 night in Feb 2025

8/10 Good

Andrew, Coventry

Stayed 3 nights in Feb 2025