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Villa Principe Leopoldo

5.0 star property
Luxury resort with full-service spa and fitness centre

Photo gallery for Villa Principe Leopoldo

Front of property
1 bedroom, premium bedding, down duvets, Select Comfort beds
1 bedroom, premium bedding, down duvets, Select Comfort beds
Exterior
Front of property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Parking available
  • Pool
  • 24/7 front desk

Explore the area

View map
Via Montalbano 5, Lugano, TI, 6900
  • Place, Via Nassa
    ‪13 min walk‬
  • Place, Palazzo dei Congressi
    ‪3 min drive‬
  • Place, Lake Lugano
    ‪3 min drive‬
  • Airport, Milan (MXP-Malpensa Intl.)
    ‪60 min drive‬

Room options

View all photos for Deluxe Suite, 1 Bedroom

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 Bedroom

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Deluxe Suite, 1 Bedroom (single)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Deluxe Suite, 1 Bedroom (single)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 60 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Suite, Garden Area

1 bedroom, premium bedding, down duvets, Select Comfort beds

Suite, Garden Area

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Signature Suite, Balcony, Lake View

1 bedroom, premium bedding, down duvets, Select Comfort beds

Signature Suite, Balcony, Lake View

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 130 sq m
  • Lake view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Suite, Garden Area (Single)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Suite, Garden Area (Single)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • 75 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Signature Suite, Balcony (Single)

Signature Suite, Balcony (Single)

Signature Suite, Balcony (Single)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 130 sq m
  • Lake view
  • Sleeps 1
  • 1 Twin Bed

View all photos for Panoramic Suite, 1 Bedroom, Balcony (Single)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Panoramic Suite, 1 Bedroom, Balcony (Single)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 1
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Suite, 1 Bedroom, Balcony (Double)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Panoramic Suite, 1 Bedroom, Balcony (Double)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Panoramic Suite, 1 Bedroom, Balcony (Triple)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Panoramic Suite, 1 Bedroom, Balcony (Triple)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 60 sq m
  • 1 bedroom
  • Lake view
  • Sleeps 3
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 Bedroom (Single)

1 bedroom, premium bedding, down duvets, Select Comfort beds

Junior Suite, 1 Bedroom (Single)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Junior Suite, 1 Bedroom

1 bedroom, premium bedding, down duvets, Select Comfort beds

Junior Suite, 1 Bedroom

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 45 sq m
  • 1 bedroom
  • Sleeps 3
  • 2 Twin Beds

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About the area

Lugano

A luxury stay in Lugano awaits you at Villa Principe Leopoldo. Within a 20-minute stroll, you'll find Via Nassa and LAC Lugano Arte e Cultura. Highlights at this resort include a full-service spa, a restaurant and a bar/lounge. .A day of pampering can include massages, facials and body treatments along with access to the sauna and hot tub. The fine-dining restaurant, Principe Leopoldo, is open for lunch and dinner. Bar Principe is the resort's own piano bar, serving drinks along with breakfast and lunch. Enjoy the 2 outdoor tennis courts, gym and Turkish bath/hammam plus access to bike hire. 3767 square feet (350 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include limo/town car service. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Buffet breakfast is available daily between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and pet-sitting services. There's also valet parking, along with the convenience of free train pick-up service. .Places within a 30-minute walk of this 5-property class Loreto resort include Palazzo dei Congressi and Lungolago.
View more Resorts in LuganoOpens in a new window

What's nearby

  • Via Nassa - 13 min walk - 1.1 km
  • LAC Lugano Arte e Cultura - 13 min walk - 1.1 km
  • Palazzo dei Congressi - 3 min drive - 2.2 km
  • Lake Lugano - 3 min drive - 2.8 km
  • Lungolago - 4 min drive - 2.5 km

Getting around

  • Lugano-Paradiso - 5 min drive
  • Lugano Funicular Station - 8 min drive
  • Malpensa International Airport (MXP) - 71 min drive

Restaurants

  • ‪GourmetBar - ‬4 min drive
  • ‪McDonald's - ‬20 min walk
  • ‪La Veranda - ‬17 min walk
  • ‪Cafè Retrò Ristorante Tivoli - ‬4 min drive
  • ‪Ristorante Beirut - ‬4 min drive

About this property

Villa Principe Leopoldo

Luxury resort with full-service spa and fitness centre
Villa Principe Leopoldo offers its guests a full-service spa, outdoor tennis courts, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

6 meeting rooms and limo/town car service are available. Event space at this resort measures 3767 square feet (350 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a sauna are also featured at the luxury Villa Principe Leopoldo. A train station pick-up shuttle and A train station drop-off shuttle are free. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 5-star Lugano resort is smoke free.

  • 37 guestrooms or units
  • 2 levels
  • 2 buildings
  • Conference rooms
  • 3767 sq ft of conference space
  • 350 sq. m of conference space
  • Built in 1868
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Villa Principe Leopoldo offers 37 accommodations with minibars and a safe. Select Comfort beds feature down duvets and premium bedding. A pillow menu is available. 55-inch flat-screen televisions come with satellite channels. Bathrooms include bathrobes, slippers, designer toiletries and bidets.

This Lugano resort provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials and body treatments. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Relais & Chateaux.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free train station pick-up shuttle from 8:00 AM to 5:30 PM
  • Train station shuttle at scheduled times, on request
  • Free train station drop-off
  • Limo/town car service
  • Covered parking on site (CHF 25 per day; includes in/out privileges)
  • Covered valet parking on site (CHF 25 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: CHF 45 for adults and CHF 30 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Bar Principe
  • Principe Leopoldo

Things to do

  • 2 outdoor tennis courts
  • Bicycle rentals
  • Bicycle tours
  • Full-service spa
  • Gym
  • Hot tub
  • Piano
  • Sauna
  • Seasonal outdoor pool
  • Steam room

Family friendly

  • In-room babysitting
  • In-room cot
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 3,767 square feet of conference space
  • 6 meeting rooms

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Facials
  • Hot tub
  • In-room massages
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible airport shuttle
  • Accessible train station shuttle
  • Assistive listening devices in meeting rooms
  • Lift (90 centimetre wide door)
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 buildings
  • 2 floors
  • Banquet hall
  • Built in 1868
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 45 per pet, per night
  • Only dogs are allowed
  • Food and water bowls and pet-sitting services are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 120.0 per stay.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 45 for adults and from CHF 30 for children
  • Airport shuttle fee: CHF 350 per vehicle (one-way, maximum occupancy 3)
  • Covered self-parking fee: CHF 25 per day (in/out privileges)
  • Valet parking fee: CHF 25 per day
  • Pet fee: CHF 45 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 120.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • The seasonal pool will open in May and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Leopoldo Principe
Leopoldo Villa
Principe Leopoldo
Villa Leopoldo
Villa Leopoldo Principe
Villa Principe
Villa Principe Leopoldo
Villa Principe Leopoldo Hotel
Villa Principe Leopoldo Hotel Lugano
Villa Principe Leopoldo Lugano
Hotel Principe Leopoldo
Villa Principe Leopoldo Hotel And Spa
Villa Principe Leopoldo Resort Lugano
Villa Principe Leopoldo Resort
Hotel Principe Leopoldo
Villa Principe Leopoldo Resort
Villa Principe Leopoldo Lugano
Villa Principe Leopoldo Resort Lugano

Frequently asked questions

What is the cancellation policy at Villa Principe Leopoldo?

Villa Principe Leopoldo offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Villa Principe Leopoldo?

Yep, Villa Principe Leopoldo has a covered self car park with in/out privileges for CHF 25 per day. Onsite parking is limited.

Are there any beaches close to Villa Principe Leopoldo?

The closest beach to Villa Principe Leopoldo is Lido di Campione (3.5 km).

Is there a spa on site at Villa Principe Leopoldo?

Yep, there is an onsite spa at Villa Principe Leopoldo. It has a hot tub and a sauna. You'll enjoy heaps of services like facials and body treatments.

Does Villa Principe Leopoldo have a pool?

Villa Principe Leopoldo has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella. The pool is open from May to September.

What makes Villa Principe Leopoldo a romantic place to stay?

1 hot tub and couples spa treatments, as well as comfy beds and massage services available in the guestrooms, help set the scene for a romantic weekend at Villa Principe Leopoldo.

Is Villa Principe Leopoldo family-friendly?

You bet! With amenities such as babysitting services and laundry facilities, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Villa Principe Leopoldo is a hit with families.

Does Villa Principe Leopoldo serve breakfast?

Sure does, buffet brekkie is on offer daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Villa Principe Leopoldo?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Villa Principe Leopoldo?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Villa Principe Leopoldo?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Villa Principe Leopoldo?

Dogs are welcome at Villa Principe Leopoldo, with pet-sitting services and food and water bowls on offer.

Reviews

Villa Principe Leopoldo Reviews

9.2

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 228 out of 339 reviews
Rating 8 - Good. 75 out of 339 reviews
Rating 6 - Okay. 22 out of 339 reviews
Rating 4 - Poor. 9 out of 339 reviews
Rating 2 - Terrible. 5 out of 339 reviews

Reviews

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Excellent service excellent staff, excellent buffet, excellent menu.
Stayed 3 nights in May 2025

10/10 Excellent

Tanya

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Exclusive, secluded.
Stayed 4 nights in Jun 2025

10/10 Excellent

Kenneth

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful surroundings,excellent service, Attention to detail,excellent dining. We can’t wait to go back!
Stayed 4 nights in Jun 2025

10/10 Excellent

Suzanne

Stayed 1 night in Jun 2025

10/10 Excellent

David, Lorraine

Travelled with family
Liked: Amenities, property conditions & facilities
Simply awesome stay!!!
Stayed 1 night in Jun 2025

10/10 Excellent

David, Lorraine

Travelled with family
Liked: Cleanliness
Perfect in every way
Stayed 1 night in Jun 2025

10/10 Excellent

tomas, Coto de Caza

Stayed 2 nights in May 2025

10/10 Excellent

Patricia W., Los Altos Hills

Stayed 3 nights in May 2025

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel & staff !!!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rushabh

Stayed 2 nights in Mar 2025

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Lori, Johns Creek

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular setting and views
Stayed 2 nights in Mar 2025

10/10 Excellent

George

Liked: Property conditions & facilities, room comfort

Excellent Hotel

Great location with amazing view of Lugano. Service was first class. Wonderful place.
Stayed 3 nights in Mar 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice service
Stayed 1 night in Jan 2025

10/10 Excellent

Veronica

Travelled with family
Liked: Staff & service, property conditions & facilities
Beautiful location, great facilities and impeccable service.
Stayed 1 night in Jan 2025

2/10 Terrible

FATIMA ZAHRA

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC IS NOT WORKING AND THEY KEEPS MY CAR WITH HIM AFTER I TRAVEL 100 KM
Stayed 1 night in Jan 2025

10/10 Excellent

Theresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was amazing!
Stayed 3 nights in Dec 2024

10/10 Excellent

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Magical Villa Beautiful gardens Spectacular views
Stayed 3 nights in Oct 2024

10/10 Excellent

Axel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Suites have a beautiful lake view with a big Terrace
Stayed 3 nights in Sep 2024

10/10 Excellent

Rayford William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful facility with stunning views from our room and all common spaces; friendly and responsive staff; spacious and well considered rooms; delightful breakfast and dining venues which created lasting memories every day. hated to leave; definitely will return.
Stayed 5 nights in Aug 2024

8/10 Good

Daniel

Very nice
Stayed 7 nights in Aug 2024

10/10 Excellent

Asit

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent views
Stayed 3 nights in Aug 2024

10/10 Excellent

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property view and the amenities were spectacular. The rooms were spacious and luxurious. The view from room O was delightful at all times of the day. It did not matter that the property was a little far away from Lugano, the shuttle took us into the city so that we could dine and shop. Would love to stay there again.
Stayed 2 nights in Aug 2024

6/10 Okay

dannielle

Liked: Cleanliness, room comfort

Not a 5star experience

We were really looking forward to our stay at the hotel however, we left rather disappointed and dissatisfied. The room, though large was very outdated and had an unusual layout. One small example, the loo was in its own large room yet still was situated so close to the wall you could hardly sit down. The concierge weren’t great, my husband and I both spoke with them asking for different meals on three separate evenings. Each time, we were recommended to visit the same restaurant despite asking for different cuisines. We did go to the recommended restaurant on the first evenings as we knew no better and saw three other guests from the hotel. I know how concierge works but they must have been getting some serious kickbacks from this one particular restaurant. There were many other little niggles such as children screaming and jumping around the very small pool and pool area and no one stopping them. Very little service at the pool also. No space for us to have an aperativo before supper, no space for supper. Apparently you had to book weeks in advance but no one told us and quite frankly, at a 5-star hotel, shouldn’t guests be a priority!? Many tables that had a view over the lake (the whole point of the hotel) were ‘reserved’ for one family of guests who turned up so late most people had eaten and left by the time they arrived. It all felt a little disappointing that I couldn’t enjoy the facilities and consequently spent most of my time out of the hotel.
Stayed 3 nights in Aug 2024