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Resort Collina d'Oro

5.0 star property
Luxury hotel with full-service spa and free breakfast

Photo gallery for Resort Collina d'Oro

Indoor pool, seasonal outdoor pool, pool umbrellas, pool loungers
Sauna, hot tub, steam room, body treatments, mud baths, hydrotherapy
Superior Suite, 1 Bedroom, Kitchenette (with Spa access)
Junior Suite, 1 Bedroom, Kitchenette (with Spa access) | Living area
View from property

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Breakfast included
  • Bar
  • Hot tub
  • Parking available
  • Housekeeping
  • Room service

Explore the area

Map
Via Roncone 22 - Agra, Collina d'Oro, TI, 6927
  • Lake Lugano
    ‪6 min drive‬
  • Via Nassa
    ‪8 min drive‬
  • Palazzo dei Congressi
    ‪8 min drive‬
  • Lugano (LUG-Agno)
    ‪8 min drive‬

Room options

View all photos for Junior Suite, 1 Bedroom, Kitchenette (with Spa access)

Junior Suite, 1 Bedroom, Kitchenette (with Spa access) | Living area

Junior Suite, 1 Bedroom, Kitchenette (with Spa access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Down duvet
  • 52 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room (with Spa access)

1 bedroom, premium bedding, down duvets, in-room safe

Double Room (with Spa access)

Highlights

Soundproofed
Air conditioning
Fridge
Flat-screen TV
Separate bedroom
Premium bedding
Down duvet
Rainfall showerhead
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Deluxe Suite, 1 Bedroom, Kitchenette (with Spa access)

Deluxe Suite, 1 Bedroom, Kitchenette (with Spa access) | Living area

Deluxe Suite, 1 Bedroom, Kitchenette (with Spa access)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dishwasher
Flat-screen TV
  • 65 sq m
  • Valley view
  • Sleeps 4
  • 1 Queen Bed OR 2 Single Beds

View all photos for Superior Suite, 1 Bedroom, Kitchenette (with Spa access)

Superior Suite, 1 Bedroom, Kitchenette (with Spa access)

Superior Suite, 1 Bedroom, Kitchenette (with Spa access)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Kitchenette
Fridge
Dishwasher
Flat-screen TV
Separate bedroom
  • 58 sq m
  • Valley view
  • Sleeps 3
  • 1 Queen Bed

About the area

Collina d'Oro

A luxury stay in Collina d'Oro awaits you at Resort Collina d'Oro. You'll be 2.7 km (1.7 mi) from Hermann Hesse Museum and 4.8 km (3 mi) from Lake Lugano. Highlights at this family-friendly hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include sports massages, detox wraps and body wraps along with access to the mud bath and sauna. The restaurant, Restaurant, is open for lunch. For a drink, you can stop by the hotel's own poolside bar. Enjoy the gym, Hot tub, sauna and seasonal outdoor swimming pool. 570 square feet (53 square metres) of event facilities include meeting rooms and conference space. Other amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. Free buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of free valet parking. .Sights within a 10-minute drive of this 5-property class Collina d'Oro hotel include LAC Lugano Arte e Cultura and Via Nassa.

What's nearby

  • Swissminiatur - 4 min drive - 4.5 km
  • Lake Lugano - 6 min drive - 4.5 km
  • Via Nassa - 8 min drive - 7.1 km
  • LAC Lugano Arte e Cultura - 8 min drive - 7.1 km
  • Palazzo dei Congressi - 8 min drive - 7.8 km

Getting around

  • Melide Station - 11 min drive
  • Lugano Funicular Station - 20 min drive
  • Lugano (LUG-Agno) - 22 min drive

Restaurants

  • ‪Osteria Battello - ‬15 min drive
  • ‪Ristorante Migros - ‬7 min drive
  • ‪Parco Botanico San Grato - ‬19 min drive
  • ‪Villa Carona - Ristorante La Sosta - ‬15 min drive
  • ‪Bar Eclisse - ‬6 min drive

About this property

Resort Collina d'Oro

Luxury hotel with full-service spa and free breakfast
Resort Collina d'Oro offers its guests a full-service spa, an indoor pool, and Access to hot tub. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. Free breakfast is served daily. WiFi and wired Internet are free in public spaces.

Event space at this hotel measures 570 square feet (53 square metres) and includes conference space. A seasonal outdoor pool, a fitness centre, and a sauna are also featured at the luxury Resort Collina d'Oro. Valet parking is free.

This 5-star Collina d'Oro hotel is smoke free.

  • 1 building
  • 46 guestrooms or units
  • 7 levels
  • Conference rooms
  • 570 sq ft of conference space
  • 53 sq. m of conference space
  • Built in 2012
  • Buffet breakfast (free)
  • Deli
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar by the pool
  • Dining venue
Resort Collina d'Oro offers 46 accommodations with a safe and complimentary bottles of water. Beds feature down duvets and premium bedding. 40-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and bidets.

This Collina d'Oro hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can pamper themselves with a trip to the on-site spa, which has 19 treatment rooms. Services include sports massages, facials, body wraps and body scrubs. The spa is equipped with a mud bath, a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. Children under 16 years old are not allowed in the spa without adult supervision.

Languages

English, French, German, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free valet parking on site
  • Covered parking on site (CHF 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 10:30 AM on weekends
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Restaurant

Things to do

  • Arcade/game room
  • Bicycle storage
  • Bicycle tours
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Library
  • Playground
  • Sauna
  • Seasonal outdoor pool
  • Steam room
  • Vineyard
  • Winery release events

Family friendly

  • Arcade/game room
  • In-room babysitting
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 570 square feet of conference space
  • Meeting rooms

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vineyard

Full-service spa

  • 19 treatment rooms
  • Body scrubs
  • Body wraps
  • Detox wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Reflexology
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 7 floors
  • Banquet hall
  • Built in 2012
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 20 per pet, per day
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for CHF 100.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.50 per person, per night. This tax does not apply to children under 15 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 25.00 per day
  • Pet fee: CHF 20 per pet, per day
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: CHF 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • The seasonal pool will open in June and close in September.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Collina d'Oro Resort
Resort Collina d'Oro
Resort Collina d'Oro Hotel
Resort Collina d'Oro Collina d'Oro
Resort Collina d'Oro Hotel Collina d'Oro

Frequently asked questions

What is the cancellation policy at Resort Collina d'Oro?

Resort Collina d'Oro offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Resort Collina d'Oro?

Yep, Resort Collina d'Oro has free valet parking. A covered self car park is also available for CHF 25.00 per day.

Are there any beaches close to Resort Collina d'Oro?

The closest beach to Resort Collina d'Oro is Lido di Campione (5 km).

Is there a spa on site at Resort Collina d'Oro?

Yep, there is an onsite spa at Resort Collina d'Oro. It has a hot tub, a steam room, a sauna and a mud bath. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Resort Collina d'Oro have a pool?

Resort Collina d'Oro has a seasonal outdoor pool and an indoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open from June to September.

What luxury perks are available at Resort Collina d'Oro?

Resort Collina d'Oro features a full-service spa, a vineyard and an indoor pool. All guestrooms come with premium bedding and room service.

What makes Resort Collina d'Oro a romantic place to stay?

1 hot tub and a vineyard, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Resort Collina d'Oro.

Is Resort Collina d'Oro family-friendly?

You bet! With amenities such as babysitting services and a playground, as well as childcare services in the guestrooms, it's no surprise that Resort Collina d'Oro is a hit with families.

Does Resort Collina d'Oro serve breakfast?

Yeah, free buffet breakfast is offered weekdays between 7:00 AM and 10:30 AM and weekends between 7:00 AM and 10:30 AM.

Is there a free airport shuttle available at Resort Collina d'Oro?

No, Resort Collina d'Oro does not offer an airport shuttle service.

Is there a bar or restaurant at Resort Collina d'Oro?

Yep, they've got a poolside bar and an onsite restaurant.

What time are check-in & check-out at Resort Collina d'Oro?

Check-in begins at 2 PM. Check-out time is 11 AM.

Are pets allowed at Resort Collina d'Oro?

Dogs are welcome at Resort Collina d'Oro, with food and water bowls on offer.

Resort Collina d'Oro Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 105 out of 149 reviews
Rating 8 - Good. 28 out of 149 reviews
Rating 6 - Okay. 9 out of 149 reviews
Rating 4 - Poor. 5 out of 149 reviews
Rating 2 - Terrible. 2 out of 149 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tomas, Santiago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff, well maintained and clean hotel. Locations is amazing if you have a car.
Stayed 3 nights in Mar 2025

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel
Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Unacceptable! Cigar Smoking at Breakfast...

Our recent stay at this so-called 5-star hotel was a complete disaster, all thanks to the outrageous allowance of cigar smoking during breakfast. It’s absolutely baffling that any hotel, let alone one claiming to be of high caliber, would think it’s okay to let guests light up cigars in a communal dining area. The experience was made even worse by the appalling attitude of the staff. When I initially complained about the unbearable smoke, the waiter casually dismissed my concerns, acting as if I was overreacting. When I persisted, he had the audacity to say, “If I work here and have to deal with this daily, so can you.” Seriously? This level of disregard for guest comfort and health is inexcusable. The entire breakfast was ruined. The air was thick with smoke, making it impossible to enjoy the food or even breathe comfortably. The smell clung to our clothes and hair, making us feel sick for the rest of the day. I can't believe I spent so much money to be treated so poorly and subjected to such a toxic environment. Avoid this place if you care at all about your health and comfort. This is far from a luxury experience—it's more like a nightmare. We won’t be coming back, and I strongly advise others to stay away unless you enjoy breathing in second-hand cigar smoke with your morning coffee.
Stayed 4 nights in Aug 2024

2/10 Terrible

Tommy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service
It was extremely loud from a big party and it lasted till past 1am, kids couldn’t sleep at all. Also, complained that the shower smelled like a clogged sewer. If you didn’t close the shower door the whole room would smell. Makes you want to gag and throw up as soon as you walk into the shower.
Stayed 7 nights in Aug 2024

8/10 Good

Soroush

Travelled with family
Liked: Cleanliness, amenities
good
Stayed 7 nights in Aug 2023

8/10 Good

Sara

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023

6/10 Okay

veronika

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself is stunning, super quiet, beautifully maintained gardens, gorgeous views etc, but the rooms are different story. They falsely advertise double rooms as 32sq m, which is an absolute lie . Our room was barely 20 sqm. Awful beds & even worse cheap bedding linen. We had only 1 pillow each, when we asked for extra pillows the same person who works as a receptionist brought us extra two even more awful quality pillows. The room quality is a real shame otherwise would be fantastic relaxing hotel.
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property in a nice neighborhood above Lugano. Pricey but worth it. Hotel guests should be aware the photo of the structure overlooking the pool and Lake Lugano is not the hotel wing... those are private apartments. Hotel rooms are nice, but they don't have views. Anyway, our stay was perfectly pleasant.
Stayed 2 nights in Jun 2022

10/10 Excellent

oleg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Everything is top notch including facilities location and service. Perfect all around. If you can, I highly recommend upgrading to a jr suit with a view. Definitely worth the extra cost. Amazing pool area and beautiful grounds. We loved this hotel.
Stayed 2 nights in May 2022

10/10 Excellent

Charles Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

What a wonderful hotel. Such a beautiful setting and impeccable service. Kudos to the staff for their attention to detail. One of the best hotels I have ever stayed in.
Stayed 2 nights in Jun 2021

10/10 Excellent

Lydia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful resort 😍

The place is stunning, decor of the hotel is very tasteful and feels exclusive. The pool area is also very beautiful. Service is great and staff are very professional and courteous. Only downside was the gym (on the website it says well appointed fitness center but the quality of the machines is not there, then again if you just need free weights and cardio it's enough) and the restaurant- for the price I expected the food to be amazing - it was nice but a little bistro could have done the same, there was nothing special about it. The hotel is only 15mns drive into Lugano center and there are many walking hiking paths directly from the hotel. There is also a free indoor carpark with 2 charging stations for electric cars. All in all, it's quiet and romantic and i would definitely recommend this hotel.
Stayed 1 night in Aug 2020

10/10 Excellent

Bryony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing stay!

Really loved our stay. Actual hotel I found to be even better than the pictures. Amazing views, pool, gym, food, staff, room, shower etc all was perfect! Would love to visit again
Stayed 2 nights in May 2020

10/10 Excellent

anita joy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Superbe

Perfect location, beautiful and peaceful surroundings , a gorgeous and well organized hotel. Will definitely go back
Stayed 1 night in May 2020

10/10 Excellent

Rami

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

כיף בלוגנו מלון חלום

מלון מעוצב לתפארת, חדרים גדולים, נקי בטירוף. צוות הדיב מאוד.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great especially the location and view!
Stayed 1 night in Sep 2019

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A calm place with everything a young family needs

We enjoys our stay a lot at the resort. It's a really beautiful place with stunning views and nature all around. The hotel facilities, the decoration, the food and the stuff friendliness are above expectations. Busy places are only a 15-minutes drive away, where you can enjoy a full-day of shopping, strolling, or staying for the party in the night.
Stayed 4 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful setting

Beautiful setting, which I would have enjoyed more if I had not been alone and if I had a car. Pros: kind staff Quiet, spacious room Tranquil setting Cons: Noisy young children in spa pool (outdoor pool available) Limited menu choices Limited television channels Difficult to get around without a car 25 minutes from Lugano center Kitchenette not supplied with dish towel or dish soap
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful. Beautiful vistas. Winding road to get up to hotel. Clean.
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018

10/10 Excellent

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resort Collina D'oro

Beautiful view, friendly staff, relaxing spa.
Stayed 2 nights in Aug 2018

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Peaceful resort

Beautiful peaceful grounds, only a short drive to the town centre, and convenient location to explore the lakes. Good sized room, nice breakfast and excellent dinner.

10/10 Excellent

Juan Pablo, Geneva, Switzerland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spectacular spa

We enjoyed the hotel magnificent location and the wonderful spa. Swimning in the indoor heated pool while watching the snowfall through the crystal walls was magical. We will come back.

4/10 Poor

Mark, Singapore

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort

Three stars hotel pretending to be five stars

The hotel is heavily understaffed. Nobody has a slightest clue about five stars service. Nobody seems to know his/her role or obligations. Room service doesn't exist; same like there is no concierge or bar. Restaurant has one person to serve guests (btw, we were the only guests for breakfast and lunch). Be careful taking the lift: one of the two to be used is ... a service lift. No minibar. We were, according to night porter/security guy the first people this year ordering something at midnight form room service. Poor guy barely spoke Italian and English.