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Hotel Fazenda Pocos de Caldas

3.5 star property
Family-friendly farm stay with 2 outdoor pools and 2 indoor pools

Photo gallery for Hotel Fazenda Pocos de Caldas

2 indoor pools, 2 outdoor pools, pool umbrellas
Free daily buffet breakfast
Property amenity
Games room
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Breakfast included
  • Pool
  • Spa
  • Gym
The current price is AU$216
includes taxes & fees
18 Dec - 19 Dec

Explore the area

View map
Avenida do Contorno s/n Km 7,5, Zona Rural, Jardim Contorno, Poços de Caldas, MG, 37706-306
  • Place, Walter World Theme Park
    ‪4 min drive‬
  • Place, Macacos Fountain
    ‪8 min drive‬
  • Place, Thermas Antonio Carlos
    ‪8 min drive‬

Room options

View all photos for Deluxe

Deluxe

Deluxe

Highlights

Porch/lanai
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 22 sq m
  • Valley view
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Standard Quádruplo

Standard Quádruplo

Standard Quádruplo

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 27 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Triplo com Sacada

Triplo com Sacada

Triplo com Sacada

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Family

Family

Family

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Private bathroom
Microwave
Minibar
  • 22 sq m
  • 2 bedrooms
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Luxo Triplo Condomínio

Luxo Triplo Condomínio

Luxo Triplo Condomínio

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Chalé Super Luxo

Chalé Super Luxo

Chalé Super Luxo

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
2 bedrooms
Hairdryer
Private bathroom
2 bathrooms
  • 55 sq m
  • 2 bedrooms
  • Valley view
  • Sleeps 7
  • 1 Double Bed, 4 Twin Beds and 1 Twin Sofa Bed

View all photos for Standard Casal

Standard Casal

Standard Casal

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Triplo

Standard Triplo | View from room

Standard Triplo

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
Daily housekeeping
  • 22 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Quádruplo com Sacada

View from room

Quádruplo com Sacada

Highlights

Porch/lanai
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
  • 28 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Quíntuplo com Sacada

Quíntuplo com Sacada

Quíntuplo com Sacada

Highlights

Porch/lanai
Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Private bathroom
Minibar
  • 30 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Standard Quíntuplo

Standard Quíntuplo

Standard Quíntuplo

Highlights

Air conditioning
Free cots/infant beds
LCD TV
Blackout curtains
Separate bedroom
Hairdryer
Private bathroom
Minibar
  • 32 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

View all photos for Master

Master

Master

Highlights

Air conditioning
LCD TV
Blackout curtains
Separate bedroom
Separate bath and shower
Hairdryer
Jetted bath
Private bathroom
  • 28 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Double Bed and 3 Twin Beds

About the area

Poços de Caldas

A family-friendly stay in Poços de Caldas awaits you at Hotel Fazenda Pocos de Caldas. You'll be 3.4 km (2.1 mi) from Walter World Theme Park and 6.6 km (4.1 mi) from Macacos Fountain. Highlights at this farm house include 2 outdoor swimming pools, 2 indoor swimming pools and a restaurant. .The farm house's own lounge bar and poolside bar are nice places to enjoy a drink. Enjoy the 2 outdoor tennis courts, free kids' club and gym plus access to horse riding/hire. Added amenities include free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 8:00 AM and 10 AM. .Sights within a 10-minute drive of this 3.5-property class Jardim Philadelphia farm house include Fountain of Roses and Nossa Senhora da Saude Cathedral.
View more Agritourism in Poços de CaldasOpens in a new window

What's nearby

  • Walter World Theme Park - 4 min drive - 4.0 km
  • SESC Pocos de Caldas Community Center - 8 min drive - 7.6 km
  • Macacos Fountain - 8 min drive - 7.6 km
  • Thermas Antonio Carlos - 8 min drive - 7.5 km
  • Pedro Sanches Square - 9 min drive - 7.9 km

Restaurants

  • ‪Restaurante Cazamoda - ‬8 min drive
  • ‪Panela de Pedra I - ‬3 min drive
  • ‪Restaurante Fazenda - ‬5 min drive
  • ‪Sorvetes Nevada - ‬8 min drive
  • ‪Doces Tatitania - ‬7 min drive

About this property

Hotel Fazenda Pocos de Caldas

Family-friendly farm stay with 2 outdoor pools and 2 indoor pools
Hotel Fazenda Pocos de Caldas offers its guests 2 outdoor swimming pools and 2 indoor swimming pools along with outdoor tennis courts, a waterslide, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a business centre and meeting rooms. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Hotel Fazenda Pocos de Caldas.

Smoking is allowed in designated areas at this 3.5-star Poços de Caldas farm stay.

  • 162 guestrooms or units
  • 3 levels
  • 10 buildings
  • Conference rooms
  • Built in 2005
  • Buffet breakfast (free)
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Umbrellas for the pool
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
  • Swim-up bar
Hotel Fazenda Pocos de Caldas offers 162 air-conditioned accommodations with minibars and a hairdryer. 32-inch LCD televisions come with premium cable channels. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is provided on a daily basis.
Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

Similar properties

Front of property
Cassino All Inclusive Resort Poços de Caldas By Nacional Inn
  • Pool
  • All-inclusive
  • Spa
  • Pet-friendly
4.3 out of 5, Excellent, 143 reviews
The price is AU$560
includes taxes & fees
29 Dec - 30 Dec
Cassino All Inclusive Resort Poços de Caldas By Nacional Inn

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 10 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Coffee and tea in common areas

Things to do

  • 2 indoor pools
  • 2 outdoor pools
  • 2 outdoor tennis courts
  • Arcade/game room
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Fishing
  • Free children's club
  • Gym
  • Horseback riding/rentals
  • Playground
  • Sauna
  • Scooter/moped rentals
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide

Family friendly

  • 2 indoor pools
  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Playground
  • Waterslide

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Pool umbrellas
  • Terrace

Spa

  • Massage
  • Spa services

Accessibility

  • Lift
  • Smooth flooring in room

More

  • 10 buildings
  • 3 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Minibar

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 2 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: BRL 180 per pet, per stay
  • Weight limit: 33 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: BRL 180 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and Diners Club. Cash is not accepted. 

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Pool access available from 9:00 AM to 10:00 PM
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Fazenda Pocos Caldas Pocos de Caldas
Hotel Fazenda Pocos Caldas
Fazenda Pocos Caldas Pocos de Caldas
Fazenda Pocos Caldas
Hotel Fazenda Pocos De Caldas Brazil
Hotel Fazenda Pocos de Caldas Poços de Caldas
Hotel Fazenda Pocos de Caldas Agritourism property

Frequently asked questions

What is the cancellation policy at Hotel Fazenda Pocos de Caldas?

Hotel Fazenda Pocos de Caldas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Fazenda Pocos de Caldas?

As of 17 Dec 2025, prices found for a 1-night stay for 2 adults at Hotel Fazenda Pocos de Caldas on 18 Dec 2025 start from AU$216.33, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Hotel Fazenda Pocos de Caldas?

There's no onsite spa, but this property does offer services like massages.

Does Hotel Fazenda Pocos de Caldas have a pool?

Take your pick from 2 outdoor swimming pools, 2 indoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 9:00 AM to 10:00 PM.

Does Hotel Fazenda Pocos de Caldas have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Fazenda Pocos de Caldas?

Hotel Fazenda Pocos de Caldas features 2 outdoor pools, 2 indoor pools and a steam room.

Is Hotel Fazenda Pocos de Caldas family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Hotel Fazenda Pocos de Caldas is a hit with families.

Does Hotel Fazenda Pocos de Caldas serve breakfast?

Yeah, free buffet brekkie is on offer daily between 8:00 AM and 10 AM.

Is there a free airport shuttle available at Hotel Fazenda Pocos de Caldas?

No, Hotel Fazenda Pocos de Caldas does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Fazenda Pocos de Caldas?

Yep, they've got a lounge bar and an onsite restaurant that serves local cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Fazenda Pocos de Caldas?

Check-in begins at 4 PM. Check-out time is 2 PM.

Hotel Fazenda Pocos de Caldas Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 90 out of 162 reviews
Rating 8 - Good. 45 out of 162 reviews
Rating 6 - Okay. 17 out of 162 reviews
Rating 4 - Poor. 7 out of 162 reviews
Rating 2 - Terrible. 3 out of 162 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mark, Clarksville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property, ideal for couples with children
Stayed 5 nights in Aug 2025

4/10 Poor

Maria

Travelled with partner
Disliked: Staff & service
This hotel is located in a farm property could be much updated it says they have a swim up pool bar and wasnt even functioning the pool was full of dead mosquitos and flies they could have someone cleaning it at least twice a day the service was terrible we had to do everything on our own to reserved activities they couldn’t call from the front desk and ask what hours available the food was from days before hard bread and for lunch they had one plate that had gone bad already tasted spoiled they said it was all inclusive but then they charged for all the drinks feom water to beer we Have stayed at plenty all inclusive and all inclusive means exactly that ALL INCLUSIVE not just the food. After we checked out we asked if we could use the pool for at least an hour and then we could leave because we came in late the night before and didn’t enjoy the pool that much just a few hours the day before when we checked in and their answer was no i have Stayed at all inclusive hotels where after your check out time you can use their amenities until your departure time i enjoyed The horse back riding activity that to me was the best part of the whole stay. Expedia mentioned i stayed At a VIP section there was no VIP about it didn’t get any extra perks or special attention the coffee on the lobby was not replenished they kept it from two day before and even when we left it wasn’t updated this hotel can do a lot better on customer service and the food service as well
Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Stayed 3 nights in Feb 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Ann, RI

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Good hotel overall. Bit far from downtown. Beautiful surroundings. Room had bugs as soon as we walked in. That was a turn off. Food was plenty and good. Horseback riding super fun.
Stayed 1 night in Apr 2018

6/10 Okay

Danilo jose

Travelled with family
Liked: Staff & service

Não compriu com o combinado

Faltou combinado deixar quarto enfeitado
Stayed 1 night in Sep 2025

10/10 Excellent

Isabela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Festa caipira horrível

A comida é muito gostosa. A festa caipira é péssima! O jantar normal no sábado é muito melhor do quê festa caipira
Stayed 2 nights in Aug 2025

2/10 Terrible

Lucas

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

VIP DE TIGELA E PESSIMA PRIMEIRA IMPRESSÃO

A primeira impressão é quem fica né ! A minha foi pessima ! Me colocaram num quarto (5) … puro mofo e parede caindo e um cheiro horroso … depois de muita briga e conversa e muitos pedidos de paciência por parte dos funcionários me trocaram de quarto. Esse episódio até me deixou esquecer que fomos barrados na portaria junto a uns 20 carros até eu reclamar e conseguirmos entrar uma hora de nosso check in !!! Isso pq me disseram que sou VIP nesse app e poderia fazer check in antecipado
Stayed 2 nights in Jul 2025

10/10 Excellent

Raphael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom!!

Muito bom o hotel, pontos positivos que valem o destaque: almoço e jantar, comida deliciosa, café da manhã padrão, e a limpeza do quarto excelente!
Stayed 3 nights in Jul 2025

10/10 Excellent

Fernanda

Stayed 2 nights in Jul 2025

8/10 Good

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Bom

Simples que atende bem mas precisa de manutenção. Pelo valor pago foi justo.
Stayed 2 nights in Jun 2025

10/10 Excellent

ANDREIA

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fim de semana com a família

Adoramos nossa estadia , funcionários super atenciosos , recreadores, garçons em especial o Garson Rodolfo muito atencioso ! Limpeza , shows ao vivo , tudo perfeito ,voltaremos em breve !!
Stayed 2 nights in Jan 2025

8/10 Good

ANA PAULA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Wiliandon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Wagner

Travelled with family
Liked: Staff & service, room comfort
Hospedagem honesta. O hotel é bastante grande numa área não totalmente plana, fazendo os hóspedes andarem até as áreas comuns como o restaurante por exemplo. Isso dependendo de onde está hospedado. Quando cheio, tem filas no restaurante para todas as refeições. Os monitores são excelentes. A comida é ok. Não recomendo o passeio de "trenzinho" puxado por trator porque foi muito desconfortável levando até um lago muito distante sem paradas ou coisas para ver. As instalações do hotel precisam ser mais bem cuidadas.
Stayed 3 nights in Jul 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Disliked: Staff & service

Organização piorou muito

O hotel fazenda é rústico e agradável. A monitoria é EXPECIONAL, pessoas maravilhosas que chamam as crianças, são carinhosas e muito dedicadas! Também ofereceram cerveja o dia todo grátis, achei fantástica a iniciativa. Eu fui em 2021 no hotel e agora, infelizmente não volto enão recomendo porque a organização está muito RUIM. Fila no café da manhã, fila no almoço, fila no jantar, fila no lanche da tarde. A qualidade do café da manhã também caiu muito: pães secos, sem sabor bom, pão de queijo duro e achar 1 bolo é raridade. Em todas as refeições, além das filas terríveis (me senti humilhada pagando para ficar em longas filas) a reposição das comidas não era feita e toda hora acabava algo. Isso piorava ainda mais a fila e fazia comer comida fria, aguardando a reposição chegar. O café da tarde era melhor não ter, colocavam uma mesa pequena para uma multidão ficar em fila e não tinha reposição = horrível! Os horários das refeições são apenas durante 2 horas, se chega na primeira hora pega filas gigantescas e se chega na segunda hora já pega coisas sem reposição, apenas os restos. A festa junina de 2021 foi ótima e a desse ano péssima, não tinha onde sentar para comer (espaço super restrito) e filas kilométricas até para pegar um simples doce. Apesar de gostar do lugar e da monitoria, não volto e não recomendo pela péssima organização. Me senti humilhada ficando em filas, esperando comida.
Stayed 4 nights in May 2024

10/10 Excellent

Rafaela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilhoso!!! E agora com cerveja Teresópolis inclusa! Muita recreação e a comida perfeita!
Stayed 3 nights in May 2024

10/10 Excellent

Neemias

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel fazenda muito aconchegante

A comida é muito boa, várias opções de lazer, quadra de tênis, Beach tenis, vôlei, como tava frio, a água não estava aquecida o suficiente, a hidromassagem tava em manutenção e a outra tinha pouca água, senti falta. Quarto com wi-fi, tv com alguns canais por assinatura, faz muita diferença à noite. A primeira vez que fui, faz 11 anos, sinto que precisa de uma melhor manutenção as opções de lazer, restaurante e quarto em excelente estado. Um ótimo lugar pra descansar e se divertir com a família.
Stayed 3 nights in May 2024

10/10 Excellent

Gislaine Cristina

Stayed 2 nights in Mar 2024

6/10 Okay

Valeria Conceição

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities

Decepcionada

Os funcionarios sao muito atenciosos, mas nao sabem dar informacoes. Falta treinamento. O setor de reservas é confuso, cada hora dá uma informacao. Tentam cobrir o preço dos sites oferecendo beneficios, mas nao informam que só valem se fecharmos com eles. Tinha poucos funcionarios para a demanda do réveillon e os mesmos trabalharam ate às 5:30 da manhã na noite da virada e começaram a trabalhar no dia 1 às 7. Deveria haver um rodizio. Mas o lugar é muito gostoso, só desorganizado.
Stayed 1 night in Dec 2023

2/10 Terrible

Glauber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não vale o que cobra. Péssimo serviço.

No ano passado, em 2022, tive uma ótima experiência, porém, esse ano fiquei extremamente decepcionado. A decepção começou na entrada, chegamos às 14h do dia 24/12 (checkin é às 16hs). E logo disseram que se passássemos a cancela, teríamos que pagar 150,00 por pessoa (exceto criança). Como estava com minha esposa e filhos, ficar 2 horas esperando no carro não era uma boa opção. Escolhemos pelo pagamento da taxa de 150,00 (total 300,00). Assim que chegamos na recepção, vimos que o “papai noel” ia começar a entrega dos presentes às 15h. Agora imagina se nós tivéssemos optado por não pagar a taxa de 150,00 por pessoa: os meus filhos não teriam participado da entrega do presente pelo papai noel, sendo que o meu filho estava esperando ansiosamente pelo momento desde que falamos que iríamos para o Natal no hotel fazenda. No ano passado, a entrega foi em um salão amplo e nesse ano, em uma sala pequena com a orientação de que só as crianças poderiam entrar. Os pais teriam que ficar de longe ou olhar pela janela. Situação péssima! A decepção continuou quando entramos no quarto. A torneira da pia da “sala” estava com vazamento, que molhou toda a pia. Avisamos por dois dias seguidos a recepção e nada foi feito. A próxima decepção foi a ceia. No ano passado, as mesas tinham taças e a decoração estava linda, neste ano, a taça foi trocada por copo descartável (aquele em que bebemos água na recepção de consultório médico). As comidas nas refeições iam acabando e não eram repostas. Continua..
Stayed 3 nights in Dec 2023