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Palace Hotel

Property class: 3

Photo gallery for Palace Hotel

A grand lobby with a large chandelier, ornate ceiling, and a central piano.
Property video
A large indoor swimming pool with columns, a covered area, and a view of the outside.
An outdoor courtyard with arches, a fountain, and potted plants.
A hotel lobby with a checkered floor, white columns, and green plants.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Parking available
  • Business services
The current price is AU$84
includes taxes & fees
1 Oct - 2 Oct

Explore the area

View map
Praca Pedro Sanches, S/n - Centro, Poços de Caldas, 37701-002
  • Place, Poços de Caldas Cable Car
    ‪2 min walk‬
  • Place, Pedro Sanches Square
    ‪2 min walk‬
  • Place, Thermas Antonio Carlos
    ‪3 min walk‬

Room options

View all photos for Standard Single Room, 2 Single Beds, Garden View

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds, Garden View

8.0 out of 10
Very good
(4 reviews)
  • Garden view
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Single Room, 2 Single Beds

A room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Single Room, 2 Single Beds

8.6 out of 10
Excellent
(20 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room, 1 Double Bed

A neatly arranged hotel room with a bed, bedside table, lamp, and a small table with chairs.

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(40 reviews)
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

A bedroom with a large bed, a nightstand with a lamp, and a painting on the wall.

Standard Double Room, 1 Double Bed, Garden View

8.0 out of 10
Very good
(13 reviews)
  • Garden view
  • 30 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(9 reviews)
  • Garden view
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Family Quadruple Room, Multiple Beds

A hotel room with two single beds, a wooden floor, a white wall, and a door leading to another room.

Family Quadruple Room, Multiple Beds

9.4 out of 10
Exceptional
(3 reviews)
  • 39 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Deluxe Double Room, 1 Double Bed

A hotel room with a large bed, a television on the wall, a table with chairs, and a balcony with a view of greenery.

Deluxe Double Room, 1 Double Bed

8.2 out of 10
Very good
(14 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

A bedroom with a large bed, bedside tables, a chair, and a painting on the wall.

Deluxe Twin Room, Multiple Beds

9.0 out of 10
Wonderful
(4 reviews)
  • Garden view
  • 81 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

About the area

Poços de Caldas

A family-friendly stay in the heart of Poços de Caldas awaits you at Palace Hotel. Within steps you'll find Palace Casino and Jose A Junqueira Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the free kids' club, gym, sauna and pool loungers. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. There's also the convenience of valet parking. .Places within a 5-minute walk of this 3-property class Centro hotel include Calendario Floral Monument and Pedro Sanches Square.

What's nearby

  • Palace Casino - 1 min walk - 0.0 km
  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • SESC Pocos de Caldas Community Center - 5 min walk - 0.4 km

Restaurants

  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Casa do Colono - ‬3 min walk
  • ‪Becco Gastronomia - ‬6 min walk
  • ‪Café da Praça - ‬3 min walk
  • ‪Fenícia Bar & Restaurante - ‬3 min walk

About this property

Palace Hotel

Palace Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 4 meeting rooms available. A fitness centre, spa services, and a complimentary children's club are also featured at the family-friendly Palace Hotel. You'll have access to the indoor pool at a partner property. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Poços de Caldas hotel.

  • 1 building
  • 191 guestrooms or units
  • 3 levels
  • Built in 1930
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Tour and ticket information
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue
Palace Hotel offers 191 accommodations with minibars. Flat-screen televisions come with cable channels.

Bathrooms include a shower and bidets. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 1 treatment room. Services include massages.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 50 per night)
  • Secured, covered valet parking on site (BRL 50 per night)
  • Limited on-site valet and self parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 1:00 PM

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 18

Check-out

Check-out before 1:00 PM

Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for BRL 200 per night.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 50 per night
  • Valet parking fee: BRL 50 per night
  • Rollaway bed fee: BRL 200 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a fire extinguisher in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Palace Hotel Pocos de Caldas

Palace Pocos de Caldas

Palace Hotel Hotel

Palace Hotel Poços de Caldas

Palace Hotel Hotel Poços de Caldas

Frequently asked questions

What is the cancellation policy at Palace Hotel?

Palace Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Palace Hotel?

As of 17 Sept 2026, prices found for a 1-night stay for 2 adults at Palace Hotel on 1 Oct 2026 start from AU$84, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Palace Hotel?

Yep, Palace Hotel has a self car park for BRL 50 per night. A self car park is also available, for a fee.

Is there a spa on site at Palace Hotel?

Yep, there is an onsite spa at Palace Hotel. You'll enjoy services like massages.

Does Palace Hotel have a pool?

Palace Hotel has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Is Palace Hotel family-friendly?

You bet! With amenities such as a free children's club, an arcade and laundry facilities, it's no surprise that Palace Hotel is a hit with families.

Is there a free airport shuttle available at Palace Hotel?

No, Palace Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Palace Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Palace Hotel?

Check-in begins at 4:00 PM. Check-out time is 1:00 PM.

Are pets allowed at Palace Hotel?

No, pets are not allowed.

Palace Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 561 out of 1002 reviews
Rating 8 - Good. 282 out of 1002 reviews
Rating 6 - Okay. 111 out of 1002 reviews
Rating 4 - Poor. 34 out of 1002 reviews
Rating 2 - Terrible. 14 out of 1002 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Daniel

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Renato

Excelente Hotel
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Wladimir

Liked: Staff & service, amenities
Excelente
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very well located, stuff extremely helpful and kind. Amazing breakfast. In other hand I think they need a deep clean in their rooms especially at the doors where we can see need a dirty fingerprints there , the curtains were filthy and need to be washed and the walls clearly needs to be painting.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

CELSO

Liked: Staff & service, property conditions & facilities
S
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Awesome
Stayed 3 nights in Mar 2025
Verified review

4/10 Poor

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025
Verified review

10/10 Excellent

Meira

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
É sempre muito bom me hospedar no Pálace Hotel, me sinto como uma rainha nesse local. Tudo é perfeito, desde os funcionários as acomodações. Volto pra casa revigorada.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Teresa

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Hotel lindo, um ícone da cidade, precisa de manutenção, restauração dos apartamentos, trocar panos dos sofás, cortinas com barras sujas e rasgadas, melhorar opção de estacionamento, empresa parceira com diária muito cara.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

MARCELO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava tudo perfeito, nossa única observação é que devido ao frio não havia ao menos um aquecedor no quarto, uma vez que não tem ar condicionado quente. No mais, gostamos muito e voltaríamos.
Stayed 1 night in Jun 2026
Verified review

8/10 Good

Tatiane Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei da localização e do café da manhã mesmo com a repetição diária do menu, poderiam ter variado nos sabores de bolo, todos os dias eram os mesmos. Uma pena não ter isolamento de som, escutava todo barulho no corredor. Mas gostei do atendimento dos funcionários, hotel antigo porém tem história e vale a visita.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Renato

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Meu hotel favorito. Agrega acolhimento, memórias , comida boa e equipe excelente.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

ALEXANDRE SÁVIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto limpo, equipe de funcionários muito simpática, espaços amplos, piscina térmica muito boa. Como ponto negativo, sauna muito escorregadia e perigosa. Levei uma queda grande e poderia ter havido alguma consequência pior.
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Leonardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incrível experiência em um local histórico!
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Mônica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente localização, piscina com água sulfurosa, quarto amplo
Stayed 2 nights in Jun 2026
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ótima hospedagem, história sendo preservada!
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel patrimônio histórico, muito bem conservado, lembra hotéis como os da Inglaterra, muito chique, pensão completa vale a pena, chuveiro quente, cama confortável, o ambiente agradável, piscina quente, salão de jogos, área infantil, localização a melhor, algumas coisas a melhorar , mas nada que venha tirar o glamour do hotel, hotel esse de quem vier conhecer, com certeza vai ficar na memória.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Teresa

Liked: Cleanliness, staff & service, amenities
Hotel lindo, mas precisando urgentemente de manutenção, reforma dos ambientes. Presença de sofás no apartamento com forração desgastada, cortinas das janelas e portas rasgadas, com barras muito sujas. Sugiro ampliar os horários das refeições, o café da manhã até as 10,30, almoço até as 14,30 e jantar até as 21,00 horas. A falta de estacionamento nos obriga a usar o estacionamento terceirizado, cuja diária é alta. Deveria ser um preço mais acessível aos hóspedes
Stayed 2 nights in Jun 2026
Verified review

6/10 Okay

Teresa

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel lindo, mas com precisando de renovação, urgente, com cortinas com as barras muito sujas, várias com pequenos rasgados, dando péssima impressão. As poltronas do apartamento com tecidos desgastados. Fiquei em suite muito confortável, espaçosa. Na descrição informava presença de bidê, o que não tem. As solicitações a recepção são demoradas, precisando pedir mais de uma vez. A falta de estacionamento próprio obriga a usar o estacionamento terceirizado, com diária muito cara para o local ( 50,00 / dia). Deveria ser mais acessível
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Josimarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ficamos no quarto 369, muito grande, bem conservado e limpo! Camas confortáveis. Trocas de toalhas diariamente. Ótimo chuveiro. Refeições maravilhosas, colaboradores muito atentos! A piscina com água sulfurosa é muito gostosa e em temperatura agradável! Hotel bem localizado, no centro de Poços, com várias lojinhas na ala externa do hotel e próximo ao teleférico!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Fabio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Escolhemos o hotel para celebrar o aniversário de casamento dos meus pais e a experiência foi simplesmente memorável. Desde a nossa chegada, toda a equipe demonstrou extrema atenção, cordialidade e profissionalismo. Fomos carinhosamente surpreendidos com uma caixa de chocolates em homenagem à ocasião, um gesto que tornou a estadia ainda mais especial. O hotel é belíssimo, repleto de história e charme, com instalações muito bem cuidadas e uma organização impecável. Destacamos também a gentileza e a dedicação de todos os colaboradores, que fizeram com que nos sentíssemos verdadeiramente acolhidos. Amamos cada momento da nossa estadia e, sem dúvida, voltaremos em uma próxima oportunidade. Nossa sincera gratidão a toda a equipe por proporcionar uma experiência tão especial.”
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Aline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experiência incrível, a comida é excelente e o hotel é lindo.
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Helena

Liked: Cleanliness, staff & service, amenities
Hotel bem bonito, razoavelmente bem conservado, mas poderia estar em melhor estado. Fiz uma massagem no spa, massagem relaxante, mas durante a massagem teve uma aula na piscina e o som era tão alto que perturbava a parte do spa. Não tem sentido nenhum isso. Café da manhã poderia ter mais frutas, e cobraram 5 reais pra fazer um ovo frito, 5 por cada ovo.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Arlindo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel tem excelente localização, no centro da cidade. É um hotel com estilo antigo, clássico, mas muito bem conservado. O café da manhã e a piscina aquecida são excelentes. O estacionamento não está incluso na diária, cobram R$50 reais por dia em estavionamento próximo.
Stayed 1 night in May 2026