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Carlton Plaza Poços de Caldas

Property class: 3.5

Photo gallery for Carlton Plaza Poços de Caldas

The Carlton Plaza Hotel facade with a prominent entrance, large windows, and a central emblem.
A bar area with wooden bar counters and wicker chairs.
A hotel room with two beds, a desk with a computer, and a TV. There is a door leading to another room and a wall-mounted artwork.
A rooftop pool with a tiled edge, a brick building, and two lounge chairs.
A modern hotel lobby with a central reception desk, a large chandelier, and a mezzanine level with a railing.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Gym
The current price is AU$74
includes taxes & fees
27 Sept - 28 Sept

Explore the area

View map
R. Junqueiras, 601 - Centro, Poços de Caldas, MG, 37701-033
  • Place, Thermas Antonio Carlos
    ‪2 min walk‬
  • Place, Macacos Fountain
    ‪3 min walk‬
  • Place, Poços de Caldas Cable Car
    ‪6 min walk‬

Room options

View all photos for Deluxe Triple Room

A hotel room with two beds, a TV, a painting, and a desk with a lamp.

Deluxe Triple Room

9.4 out of 10
Exceptional
(29 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed OR 3 Single Beds

View all photos for Room (Suite)

A hotel room with a sofa, two chairs, a desk, a television, and a bed.

Room (Suite)

9.6 out of 10
Exceptional
(11 reviews)
  • 37 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds OR 1 Double Bed

View all photos for Deluxe Double or Twin Room

A hotel room with a bed, bedside table, TV, and a desk with chairs.

Deluxe Double or Twin Room

9.0 out of 10
Wonderful
(76 reviews)
  • City view
  • 17 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds OR 1 Double Bed

About the area

Poços de Caldas

A family-friendly stay in Poços de Caldas awaits you at Carlton Plaza Poços de Caldas. Within steps you'll find Paco das Aguas Shopping Center and Macacos Fountain. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and free daily breakfast. .At the hotel's own lounge bar or poolside bar, you can enjoy a drink. Enjoy the gym, sauna and pool loungers as well as access to a playground. Added amenities include free Wi-Fi in public areas and laundry facilities. Each morning free full breakfast is offered between 6:30 AM and 10 AM. There's also the convenience of self parking. .Places within a 5-minute walk of this 3.5-property class Centro hotel include Thermas Antonio Carlos and Calendario Floral Monument.

What's nearby

  • Thermas Antonio Carlos - 2 min walk - 0.2 km
  • Macacos Fountain - 3 min walk - 0.3 km
  • Pedro Sanches Square - 5 min walk - 0.5 km
  • Palace Casino - 5 min walk - 0.5 km
  • Poços de Caldas Cable Car - 6 min walk - 0.6 km

Restaurants

  • ‪Sete Quedas Leiteria & Café - ‬5 min walk
  • ‪Pietro Casa do Chope - ‬6 min walk
  • ‪ibis Poços de Caldas - ‬2 min walk
  • ‪Cucina Francesco - ‬5 min walk
  • ‪Ruth's - ‬6 min walk

About this property

Carlton Plaza Poços de Caldas

Carlton Plaza Poços de Caldas offers its guests an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

Business amenities include a business centre and a meeting room. An arcade/games room, multilingual staff, and complimentary newspapers in the lobby are also featured at the family-friendly Carlton Plaza Poços de Caldas. Parking is available for a fee.

Smoking is allowed in designated areas at this 3.5-star Poços de Caldas hotel.

  • 1 building
  • 120 guestrooms or units
  • 12 levels
  • 2 dining venues
  • Built in 1994
  • Full breakfast (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Games room or arcade
  • Pool or billiards table
  • Newspapers in lobby (free)
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Bar by the pool
Carlton Plaza Poços de Caldas offers 120 accommodations with minibars and a hairdryer. 32-inch LCD televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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  • Breakfast included
  • Free Wi-Fi
  • Air-conditioning
  • Parking available
4.7 out of 5, Exceptional, 789 reviews
The price is AU$66
includes taxes & fees
27 Sept - 28 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (BRL 40 per day)
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 10 AM
  • 2 restaurants
  • A bar/lounge
  • A poolside bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in shower
  • In-room roll-in shower
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 12 floors
  • Banquet hall
  • Built in 1994
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 5 years old and younger stay free when using existing bedding.

Payment types

  • American Express
  • Diners Club
  • Mastercard
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: BRL 40 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 3 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Carlton Plaza Hotel Pocos de Caldas
Carlton Plaza Hotel
Carlton Plaza Pocos de Caldas
Carlton Plaza Pocos De Caldas
Carlton Plaza Poços de Caldas Hotel
Carlton Plaza Poços de Caldas Poços de Caldas
Carlton Plaza Poços de Caldas Hotel Poços de Caldas

Frequently asked questions

What is the cancellation policy at Carlton Plaza Poços de Caldas?

Carlton Plaza Poços de Caldas offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Carlton Plaza Poços de Caldas?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Carlton Plaza Poços de Caldas on 27 Sept 2026 start from AU$74, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Carlton Plaza Poços de Caldas?

Yep, Carlton Plaza Poços de Caldas has a self car park for BRL 40 per day. A self car park is also available, for a fee.

Is there a spa on site at Carlton Plaza Poços de Caldas?

No, there is no spa at this property. Thermas Antonio Carlos is a short 3-minute walk away.

Does Carlton Plaza Poços de Caldas have a pool?

Carlton Plaza Poços de Caldas has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Carlton Plaza Poços de Caldas?

Carlton Plaza Poços de Caldas features an outdoor pool, a steam room and 2 restaurants.

Is Carlton Plaza Poços de Caldas family-friendly?

You bet! With amenities such as a playground, an arcade and laundry facilities, it's no surprise that Carlton Plaza Poços de Caldas is a hit with families.

Does Carlton Plaza Poços de Caldas serve breakfast?

Yeah, free full breakfast is available daily between 6:30 AM and 10 AM.

Is there a free airport shuttle available at Carlton Plaza Poços de Caldas?

No, Carlton Plaza Poços de Caldas does not offer an airport shuttle service.

Is there a bar or restaurant at Carlton Plaza Poços de Caldas?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Carlton Plaza Poços de Caldas?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Carlton Plaza Poços de Caldas?

No, pets are not allowed.

Carlton Plaza Poços de Caldas Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 262 out of 1000 reviews
Rating 6 - Okay. 63 out of 1000 reviews
Rating 4 - Poor. 20 out of 1000 reviews
Rating 2 - Terrible. 16 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Staff & service, property conditions & facilities, room comfort
Hotel bom no geral
Stayed 2 nights in Nov 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, friendly staff and located in a very walkable neighborhood. The breakfast was excellent!!
Stayed 2 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Kind staff. Well maintained.
Stayed 1 night in Feb 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is safe, neat and clean. The staff is very professional and kind. I have stayed at this hotel 5 times and it does not dissapoint.
Stayed 3 nights in Jul 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful hotel downtown Poços de Caldas

Nice hotel downtown Poços de Caldas Very comfortable beds . Room is very spacious . The breakfast is really good . So many good stuff . The stuff is very nice and always try to help.
Stayed 4 nights in Aug 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent.
Stayed 1 night in Feb 2025
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Hotel is not in good condition. Breakfast is great. My car was parked and came completely dirty of bird droppings.
Stayed 3 nights in Nov 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Nothing to declare
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tudo ok
Stayed 1 night in Oct 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities
Cama confortavel e quarto amplo, mas precisa de atualização, está bem antigo e com vários sinais de desgaste
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente muito aconchegante em todo os aspectos
Stayed 4 nights in Apr 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Funcionários educados e prestativos, limpeza excelente. Ponto negativo é televisão, somente canais abertos o que propicia imagens e sons de má qualidade, pelo porte do Hotel deveria oferecer um serviço melhor. Café da manhã dispensa comentários, excelente!
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quarto muito confortável, café da manhã excelente.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Equipe de funcionários excelente; Café da manhã maravilhoso; Estacionamento precisar ser todo coberto, ainda está parcialmente descoberto; e Limpeza do quarto deixou a desejar, pois solicitei por duas vezes a limpeza das janelas e debaixo da cama e fomos ignorados.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nossa estada no Hotel Carlton Plaza foi ótima. Passamos 3 noites e desde a chegada, o atendimento na recepção, pessoal do restaurante todos estão de parabéns, sempre muito educados e prestativos. Um dia qualquer voltaremos ao Carlton, pois a experiencia foi maravilhosa. Mais uma vez nosso muito obrigado.
Stayed 3 nights in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gostei muito do hotel. Quarto e banheiro de tamanho bom, roupa de cama de boa qualidade, chuveiro ótimo! Localização excelente, próximo ao centro comercial,com muitas opções de mercados, farmácias, cafés , padarias, feirinhas de artesanato, restaurantes. Estacionamento de fácil acesso em frente ao hotel. Café da manhã bem variado e gostoso! Funcionários simpáticos e atenciosos.
Stayed 1 night in Jun 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A proximidade com o centro da cidade facilita muito os passeios a pé. Já estive outras vez em Poços de Caldas, mas esse vez foi , sem dúvida nenhuma a melhor. O hotel é ótimo, comida maravilhosa, café da manhã farto e atendimento top! Vale a pena sem dúvida! Voltarei em breve.
Stayed 3 nights in Jun 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Precisei avisar a administração, para trocar o lençol quando cheguei, pois estava amassado, parecendo de uso do hospede anterior, mas foram muito prestativos, trocaram a roupa de cama e fronhas dos travesseiros. Outro problema é que o hotel não oferece mais sabonetinhos em barra, que era muito importante , principalmente para o banho, agora só tem sabonete líquido. Outro probleminha é que não emitem comprovante da hospedagem, do que foi pago e do que foi gasto., não forneceram o check-out.
Stayed 3 nights in Jun 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
1-quarto com móveis antigos, arranhados e riscados; 2-assento do vaso sanitário rasgado, péssimo; 3-janela diretamente na pele de vidro da fachada do hotel, formando um vão de mais de um palmo de distância entre o vão da antiga janela e a nova, de modo que se ouvem as conversas dos hóspedes vizinhos; 4-cafá da manhã, tem algumas variedades, mas poderia ter mais, inclusive com melhor identificação dos alimentos; 5- Estacionamento OK; 7- Travesseiros visualmente bonito, mas extremamente desconfortável; 6- Não sei se eu retornaria....;
Stayed 1 night in May 2026
Verified review

6/10 Okay

Liked: Cleanliness, staff & service
O quarto foi agradável mas as refeições decepcionaram
Stayed 3 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estadia maravilhosa, funcionários atenciosos ótima localização, porém durante a reserva no aplicativo não esta cobrando estacionamento e não hora de fazer o check out tive que realizar o pagamento.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Localização excelente, café da manhã variado. Funcionários simpáticos.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O hotel tem otimos funcionários, quarto limpo, excelente café da manhã e jantar. A estadia foi perfeita.
Stayed 4 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atendimento muito atencioso e cordial. Hotel antigo mas bem conservado e limpo. Instalações adequadas com destaque para o bom colchão e ducha muito boa. Preço justo para o que oferece. Já me hospedei duas vezes neste hotel e não hesitaria em me hospedar outras vezes.
Stayed 2 nights in May 2026