See all properties
Save

Hotel Riu Palace Maspalomas - Adults Only

5.0 star property
Adults-only hotel with 3 restaurants and 2 outdoor pools

Photo gallery for Hotel Riu Palace Maspalomas - Adults Only

Reception
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Aerial view
2 outdoor pools, pool umbrellas, pool loungers
3 restaurants, breakfast, lunch, dinner served; Fusion cuisine

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Gym
  • Spa
  • Laundry
The current price is AU$677
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Avenida de Tirajana, s/n, Playa del Ingles, San Bartolomé de Tirajana, Gran Canaria, 35100
  • Place, Maspalomas Dunes
    ‪3 min walk‬
  • Place, English Beach
    ‪14 min walk‬
  • Place, Yumbo Shopping Center
    ‪17 min walk‬
  • Airport, Las Palmas (LPA-Gran Canaria)
    ‪26 min drive‬

Room options

View all photos for Double Room, Sea View

Minibar, iron/ironing board, free WiFi, bed sheets

Double Room, Sea View

9.2 out of 10
Wonderful
(25 reviews)

Highlights

Balcony
Air conditioning
TV
Renovated in 2021
Ceiling fan
Hairdryer
Eco-friendly toiletries
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony

Minibar, iron/ironing board, free WiFi, bed sheets

Standard Double Room, Balcony

9.4 out of 10
Exceptional
(23 reviews)

Highlights

Balcony
Air conditioning
TV
Renovated in 2021
Ceiling fan
Hairdryer
Eco-friendly toiletries
Bathrobes
  • 30 sq m
  • Sleeps 3
  • 2 Large Twin Beds OR 1 King Bed

View all photos for Junior Suite, Balcony, Garden View

Junior Suite, Balcony, Garden View

Junior Suite, Balcony, Garden View

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Renovated in 2021
Ceiling fan
Hairdryer
Eco-friendly toiletries
  • 45 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, Balcony, Garden View (Superior)

Junior Suite, Balcony, Garden View (Superior)

Junior Suite, Balcony, Garden View (Superior)

Highlights

Balcony
Separate sitting area
Air conditioning
TV
Renovated in 2021
Sofa bed
Ceiling fan
Private bathroom
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

About the area

San Bartolomé de Tirajana

A luxury stay in San Bartolomé de Tirajana awaits you at Hotel Riu Palace Maspalomas - Adults Only. Within a 5-minute stroll you'll find Maspalomas Dunes and Yumbo Shopping Center within a 20-minute walk. Highlights at this beach hotel include 3 restaurants, 2 outdoor swimming pools and a full-service spa. .The buffet restaurant, Main restaurant, is open for breakfast and dinner. Lobby bar / Lounge bar is the hotel's own lobby lounge. Enjoy the gym, sauna and pool loungers as well as access to bike hire. Other amenities include free Wi-Fi in public areas and spa services. Each morning free buffet breakfast is offered between 7:30 AM and 10:30 AM. .Within a 15-minute drive of this 5-property class Playa del Ingles hotel, attractions include Maspalomas Lighthouse and Salobre Golf Resort.

What's nearby

  • Maspalomas Dunes - 3 min walk - 0.3 km
  • English Beach - 14 min walk - 1.2 km
  • Yumbo Shopping Center - 17 min walk - 1.5 km
  • Maspalomas Lighthouse - 10 min drive - 5.3 km
  • Maspalomas Beach - 14 min drive - 5.6 km

Getting around

  • Las Palmas (LPA-Gran Canaria) - 32 min drive

Restaurants

  • ‪Pepe Chiringo - ‬7 min walk
  • ‪La Perla Negra - ‬7 min walk
  • ‪Cafe Munchen - ‬8 min walk
  • ‪Que Pasa Tío? - ‬5 min walk
  • ‪Restaurant Riu Palace - ‬1 min walk

About this property

Hotel Riu Palace Maspalomas - Adults Only

Adults-only hotel with 3 restaurants and 2 outdoor pools
Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Hotel Riu Palace Maspalomas - Adults Only, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 3 restaurants on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi is free in public spaces. This luxury hotel also offers a health club, a steam room and a garden. A complete renovation of Hotel Riu Palace Maspalomas - Adults Only was completed in July 2021.

This 5-star San Bartolomé de Tirajana hotel is smoke free.

  • 1 building
  • 367 guestrooms or units
  • 5 levels
  • 3 dining venues
  • 2 bars or lounges
  • Buffet breakfast (free)
  • Beach lounge chairs
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Terrace
  • Garden
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar by the pool
Hotel Riu Palace Maspalomas - Adults Only offers 367 air-conditioned accommodations with minibars and complimentary bathrobes. Rooms open to balconies. Satellite televisions are provided.

This San Bartolomé de Tirajana hotel provides complimentary wireless Internet access. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages. The spa is open daily.

Similar properties

2 bars/lounges, rooftop bar
Bohemia Suites & Spa - Adults only
  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, 705 reviews
The price is AU$763
includes taxes & fees
11 Nov - 12 Nov
Bohemia Suites & Spa - Adults only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • Electric car charging station on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 3 restaurants
  • A poolside bar

Restaurants on site

  • Krystal
  • Lobby bar / Lounge bar
  • Main restaurant
  • Pool Restaurant
  • Poolside bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Bicycle storage
  • Concerts/live shows
  • Evening entertainment
  • Full-service spa
  • Health club
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Hair salon
  • Water dispenser

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Renovated entire property - July 2021
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • In-room safe fee: EUR 7 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses solar energy. This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU) guidelines.

Property Registration Number h-35/1/0000205

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas San Bartolome de Tirajana
Maspalomas Palace Hotel
Maspalomas Palace Riu
Maspalomas Riu Palace Hotel
Riu Maspalomas
Riu Maspalomas Palace
Riu Maspalomas Palace Hotel
Riu Palace Maspalomas
Riu Palace Maspalomas San Bartolome de Tirajana
Riu Maspalomas Adults Only
Hotel Riu Palace Maspalomas
Hotel Riu Palace Maspalomas Adults Only
Hotel Riu Palace Maspalomas - Adults Only Hotel

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Maspalomas - Adults Only?

Hotel Riu Palace Maspalomas - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Riu Palace Maspalomas - Adults Only?

As of 4 Nov 2025, prices found for a 1-night stay for 2 adults at Hotel Riu Palace Maspalomas - Adults Only on 30 Nov 2025 start from AU$676.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Riu Palace Maspalomas - Adults Only?

Yep, Hotel Riu Palace Maspalomas - Adults Only is a short 15-minute walk from English Beach. Fun beach activities include scuba diving, waterskiing and windsurfing.

Is there a spa on site at Hotel Riu Palace Maspalomas - Adults Only?

Yep, there is an onsite spa at Hotel Riu Palace Maspalomas - Adults Only. You'll enjoy services like massages.

Does Hotel Riu Palace Maspalomas - Adults Only have a pool?

Hotel Riu Palace Maspalomas - Adults Only has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Palace Maspalomas - Adults Only?

Hotel Riu Palace Maspalomas - Adults Only features 2 outdoor pools, a full-service spa and a health club.

What makes Hotel Riu Palace Maspalomas - Adults Only a romantic place to stay?

Al fresco dining, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Riu Palace Maspalomas - Adults Only.

Is Hotel Riu Palace Maspalomas - Adults Only family-friendly?

No, Hotel Riu Palace Maspalomas - Adults Only is an adults-only property.

Does Hotel Riu Palace Maspalomas - Adults Only serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:30 AM to 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Maspalomas - Adults Only?

No, Hotel Riu Palace Maspalomas - Adults Only does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Maspalomas - Adults Only?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Maspalomas - Adults Only?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Maspalomas - Adults Only?

No, pets are not allowed.

Reviews

Hotel Riu Palace Maspalomas - Adults Only Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness
Rating 10 - Excellent. 305 out of 446 reviews
Rating 8 - Good. 111 out of 446 reviews
Rating 6 - Okay. 19 out of 446 reviews
Rating 4 - Poor. 6 out of 446 reviews
Rating 2 - Terrible. 5 out of 446 reviews

Reviews

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2025

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff, comfortable hotel

Very comfortable hotel, amazing food in the buffet, however some elements of it became slightly repetitive, but the quality was always good. The only one thing I would like would be a better coffee machine in the rooms, the instant coffee was terrible. But overall incredibly comfortable, nicely kitted out and maintained, great pools and the service in the restaurants and at reception was absolutely fantastic. Cannot fault the staff at all.
Stayed 6 nights in Jul 2025

4/10 Poor

Ryan

Travelled with partner
Disliked: Amenities, property conditions & facilities
10/10 would not recommend this place. This is definitely the most loosely labeled “resort” I’ve ever been to. I’ve never been to a place I’m paying so much money for that has so many stipulations and rules. First, what people said is true in the reviews. It is very quiet here with 95% of the customers being elderly. There is a strict dress code for attending the restaurants where you have to where pants and a T-shirt. Problem is, I didn’t bring pants because I’m on a hot desert island on vacation, I had to borrow some to get in. There is no convenience store in the resort to get drinks or snacks, so if you need to get a late night beverage or munchies, you have to go into town. The restaurants are only by reservation, no walk ins. The food is as bland as bland can be at every single restaurant. The buffet only serves breakfast and dinner and the restaurants only serve dinner. If you want lunch you have to walk out past the pool where they have a small menu for poolside food. The pool is awkwardly dead silent with no music playing for atmosphere, I’d be fine with even classical music. They have a poolside bar but WONT LET YOU BRING YOUR DRINKS IN THE POOL. When we tried, we were told we had to get out. This is supposed to be a vacation but it felt like daily we were being told we were breaking a rule or we were being inconvenienced. Spend your money elsewhere at a place that knows what the word vacation means. I’m all for rules but it needs to make sense.
Stayed 5 nights in Jul 2025

10/10 Excellent

roohollah

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
amazing location, great staff,
Stayed 8 nights in Jun 2025

6/10 Okay

Michael

Stayed 6 nights in Jun 2025

10/10 Excellent

Patrick, MAGHERA, CO DERRY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food. Was wary that there was a buffet but it was amazing. Varied and very fresh. Wonderful.
Stayed 7 nights in Apr 2025

10/10 Excellent

Peter

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Apr 2025

10/10 Excellent

Yves

Stayed 7 nights in Apr 2025

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s so good we made a second trip

Our second trip to Riu Palace Maspalomas. We enjoyed it so much both times.
Stayed 5 nights in Apr 2025

8/10 Good

Romelito

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good base near the Dunes but not 5stars

I can't categorise this hotel as 5 stars, if most people here have had travelled to all 5-star hotel type, they should know the difference, but this is a good location staying in the south. 1.Check in - waited outside with others, processing were done simultaneously by calling everyone,our luggage’s were all brought into the room 2.No slippers so if you are not used to walking barefoot, then bring some indoor slippers. 3.No Free bottled water -this is 5-star hotel 4.No turndown service, but a room attendant will knock your door if you need a towel or not. 5.No coffee machine(capsules) but instant sachet coffee, cream, sugar and a kettle, no cutlery but rather a wooden stick (like those used in every Mcdonalds store). 6.TV has Sky news and other old movies but no other English channels to explore. 7.Safety deposit you need to pay, this is the only hotel classified as 5 star and in our entire travelling years that we must pay for this safety box. 8.Dinner foods are bland to our taste and the presentation is kind of repetitive and the same every night, the Chef should twist it a bit more appealing even though it's kind of repetitive each or other night, presentation of the foods helps.no one will greet you or accompany or pin point you to a seat, so choose your table or ask if it's free to sit. 9.Staffs are very attentive, In general, we would like to give thanks to Jesus that serves us all the time, he always been attentive and helpful to our needs.
Stayed 7 nights in Apr 2025

8/10 Good

Timothy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are many, many great points about this resort. The staff, the food, the showers, everything was great. The reason for only four stars instead of five is because there is a mandatory rule that men must wear trousers to eat inside any restaurant and this was not explained before arrival. Women can wear any length of dress, skirt or shorts but men must be in full length trousers. Only having the one pair that I flew in left me with little options. If you have such strict rules, make sure guests know about it before arriving so I could have packed more appropriately. I’ve checked the booking process and all correspondence and nothing was ever mentioned. I spoke with management while there and the reply I got was, “we need to think about the other guests” but there was just a shrug of the shoulders when I said it was one clear rule for men and another for women which wasn’t fair. It was an annoyance but it didn’t ruin the holiday which was great. Just wish you’d either change the archaic “men have to wear trousers” rule or let guests know who book through Expedia that these are the rules.
Stayed 7 nights in Mar 2025

10/10 Excellent

Christian

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

10/10 Excellent

Flaviano, Carbonera

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Feb 2025

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service.
Stayed 5 nights in Feb 2025

8/10 Good

Katharine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautifully clean hotel, and staff were, mostly, very friendly. The location is excellent for exploring the dramatic dunes. There was a very good selection of high quality food, and I particularly liked the healthy/vegetarian corner of the buffet. There are two restaurants that you can book into, which was a nice touch, although choice is restricted there, particularly for non-meat eaters. Having a heated pool was really good for the time of year I was there (Jan). The gym was basic but offered enough for me with bikes, crosstrainers and treadmills with some weight machines. I found it very disappointing that such a luxury hotel would charge me (50 euro) to use the in-room safe. This has been complained about by many other reviewers and the hotel just seem to ignore it. I was also not impressed that, although half-board, I had to pay for water with my evening meal. The water in the bathrooms is signed as non drinkable and you have to pay for a bottle of water from the mini bar. This feels like cheap tactics that you wouldn't expect from a quality hotel, and concerning in a hot country. The only water fountain is at the gym.
Stayed 10 nights in Jan 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large comfortable hotel
Stayed 14 nights in Jan 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

7 Day Winter Subshine Break

We choose to visit Gran Canaria every year late January and stayed at this hotel for the first time for a change. The hotel is in excellent condition and offers all the luxuries you would expect from a 5 star hotel. The buffet breakfast and dinner offered lots of choice and overall was very satisfactory. We requested a sea view room on the right side of the hotel to enjoy the afternoon and evening sun which we received. The pool areas were very nice with plenty of sun beds and shade if required. The staff were all very pleasant and polite and added to our stay. There are plenty of bars and restaurants nearby should you wish to go out. Plus it is a 25 minute walk to playa Del Ingles beach and a 40 minute walk across the dunes to Meloneras which has some nice lunch options. Our only moan was we thought the evening entertainment started and finished too early and clashed with dinner. Bearing in mind this is an adult only hotel a bit later finish would be better. However overall a very nice hotel and would certainly return.
Sunset over Meloneras in the distance
Stayed 7 nights in Jan 2025

10/10 Excellent

Jacobus

Travelled with partner
Liked: Amenities
Amazing hotel and service
Stayed 8 nights in Jan 2025

6/10 Okay

Pierre

Liked: Cleanliness, staff & service, property conditions & facilities

Un palace ?

Nous avons été déçu par notre chambre. Elle été située en rez de chaussée exposée nord. Il y faisait froid (18/19°) et pas de chauffage ! La réception nous a dit qu'il n'y avait pas de chauffage aux Canaries ! Nous avons dû de mander deux couvertures et mon conjoint est tombé malade. Nous connaissions cet hôtel et pensions que pour un cinq étoiles nous aurions un meilleur service. Un hôtel 5 étoiles doit être parfait !
Stayed 10 nights in Jan 2025

10/10 Excellent

Maria de los angeles Romano, reston

Travelled with partner
Liked: Amenities
The food in all the restaurants of the hotel is high quality and with great variety. The staff is really friendly and well trained, service is amazing.
Stayed 7 nights in Dec 2024

10/10 Excellent

NICHOLAS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a fabulous hotel couldn’t fault anything one of the best hotels we have stayed in with a special thank you to all the staff for making our holiday so memorable
Stayed 10 nights in Nov 2024

10/10 Excellent

GRANT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent property in a great location. Buffett of a very high standard serving excellent breakfast and dinner.
Stayed 2 nights in Nov 2024

4/10 Poor

Nolan

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Poor customer services on departure

front desk. After paying for our room in two parts (due to issues with their faulty card machine), my partner was told that the payment hadn’t been processed, and they insisted we pay the full amount again, along with our food and drink expenses. Even after showing them the receipt and proof of payment, they continued to insist we hadn’t paid. Thankfully, I kept all the documentation, but instead of an apology, we received a dismissive “okay, we’ll take it off now.” It was handled terribly, as if we were criminals trying to get away with something. This encounter completely soured our experience, and I’ll never set foot in this hotel again. Other disappointing aspects included: 1. Noise in the Morning: The cleaning staff began rolling their trolleys on hard floors as early as 8:00 a.m., with loud echoes and chatter that woke guests up. Even on Sunday, they didn’t hold back, starting at 8:45 a.m. 2. Underwhelming Dining Experience: The breakfast and dinner buffets prioritized quantity over quality. Bread and pastries seemed store-bought, eggs were overcooked, and yogurt was an unappealing, gloopy blob. The coffee—whether cappuccino or café con leche—was undrinkable. Booking a la carte restaurants was impossible for days after arrival, adding to the frustration. 3. Lack of Basic Amenities: In the room, we had no complimentary bottled water, and we had to pay extra to use the safe. These are basic expectations for a five-star hote
Stayed 3 nights in Oct 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2024

8/10 Good

Liza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so friendly and helpful. The food was absolutely outstanding! The pool was gorgeous and so was the view of the magnificent dunes!! Definitely coming back!
Stayed 4 nights in Oct 2024