4/10 Poor
Stephen
Travelled with partner
28 July 2025
Liked: Staff & service
Disliked: Property conditions & facilities
Pittsfield is not a city where I would willingly spend time. The streets are lined with the homeless, who may be staying down the hall from you. Many stores on North Street are vacant. Those that are not are occupied by agencies dealing with the drug problem in the city. The smell of weed is everywhere (not in the hotel).
The employees are lovely, helpful and friendly. Breakfast is decent but limited and monotonous. It was the same selection 7 mornings in a row. The bar and restaurant were pleasant but not part of the hotel - you cannot put your check on the hotel bill.
The room was comfortable but looked out on a soup kitchen and broken garage. I did see a rat heading into the garage one morning. Parking is in the adjacent bank lot. You might have to walk past a few sketchy characters to get to the hotel. Sadly, the public parts of the hotel are in disrepair. The front doors squawk and the elevators are shaky. We witnessed a power outage during our stay. There is a generator however.
We got great service from the sales department scheduling an event on the top (13th) floor. We were given a room with a magnificent view and the in-house caterer provided a nice breakfast. I might do that again but I think we are done staying there.
Stephen
Stayed 7 nights in Jun 2025