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Lodge at Mill Creek

2.5 star property

Photo gallery for Lodge at Mill Creek

Lobby
Deluxe Room, 1 King Bed, Refrigerator & Microwave
Front of property
Premium Room, 1 King Bed, Jetted Tub
Outdoor pool

Reviews

6.0 out of 10

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping

Explore the area

View map
3785 Parkway, Pigeon Forge, TN, 37863
  • Place, Dolly Parton's Stampede Dinner Attraction
    ‪2 min walk‬
  • Place, Patriot Park
    ‪11 min walk‬
  • Place, Old Mill
    ‪14 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪59 min drive‬

Room options

View all photos for Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Refrigerator & Microwave

Desk, blackout curtains, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed, Refrigerator & Microwave

  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Jetted Tub

Premium Room, 1 King Bed, Jetted Tub

Premium Room, 1 King Bed, Jetted Tub

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Signature Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Signature Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

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About the area

Pigeon Forge

At Lodge at Mill Creek you'll be steps from Dolly Parton's Stampede Dinner Attraction and 3.6 km (2.2 mi) from Island at Pigeon Forge. Highlights at this hotel include free in-room WiFi. .This smoke-free hotel offers free WiFi in public areas, tour/ticket assistance and a fireplace in the lobby. There's also free self parking, along with the convenience of an area shuttle. .Sights within a 15-minute drive of this Pigeon Forge hotel include Titanic Museum and Dollywood.

What's nearby

  • Dolly Parton's Stampede Dinner Attraction - 2 min walk - 0.2 km
  • Patriot Park - 11 min walk - 0.9 km
  • Old Mill - 14 min walk - 1.2 km
  • Gatlinburg Municipal Golf Course - 15 min walk - 1.3 km
  • Dollywood - 4 min drive - 2.7 km

Getting around

  • Alcoa - Knoxville Airport (TYS) - 57 min drive

Restaurants

  • ‪Old Mill Restaurant - ‬17 min walk
  • ‪Cookout - ‬7 min walk
  • ‪McDonald's - ‬10 min walk
  • ‪Golden Corral - ‬9 min walk
  • ‪JT Hannah's Kitchen - ‬2 min drive

About this property

Lodge at Mill Creek

Lodge at Mill Creek offers its guests tour/ticket assistance and a fireplace in the lobby. Public spaces have free WiFi. Free self parking is available.

This Pigeon Forge hotel is smoke free.

  • 54 guestrooms or units
  • 2 buildings
  • Front desk (limited hours)
  • Tour and ticket information
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site
Lodge at Mill Creek offers 54 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit.

This Pigeon Forge hotel provides complimentary wireless Internet access. Flat-screen televisions come with cable channels. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Area shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • Limited-hour front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 buildings
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of USD 75 will be collected before check-in.

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Lodge Mill Creek Pigeon Forge
Lodge Mill Creek
Mill Creek Pigeon Forge
Family Inns Of America - East Hotel Pigeon Forge
Lodge at Mill Creek Hotel
Lodge at Mill Creek Pigeon Forge
Lodge at Mill Creek Hotel Pigeon Forge

Frequently asked questions

What is the cancellation policy at Lodge at Mill Creek?

Lodge at Mill Creek offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Lodge at Mill Creek?

Yep, Lodge at Mill Creek has a free self car park.

Is there a free airport shuttle available at Lodge at Mill Creek?

No, Lodge at Mill Creek does not offer an airport shuttle service.

What time are check-in & check-out at Lodge at Mill Creek?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Lodge at Mill Creek?

No, only service animals are allowed.

Is there a golf course on site at Lodge at Mill Creek?

There isn't one on site, but Gatlinburg Municipal Golf Course is a short 15-minute walk away.

Lodge at Mill Creek Reviews

Reviews

6.0
Rating 10 - Excellent. 148 out of 918 reviews
Rating 8 - Good. 193 out of 918 reviews
Rating 6 - Okay. 205 out of 918 reviews
Rating 4 - Poor. 178 out of 918 reviews
Rating 2 - Terrible. 194 out of 918 reviews

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Ashley

Travelled with family
Disliked: Staff & service
There was a man that answered the phone and was rude to me not once but twice. I was trying to cancel a reservation that was made and he wouldnt even look into the reservation to help what so ever just advised i call Expedia who it was originally booked through but then changed by this property to a different date so expedia did not have this reservation any longer due to them changing the reservation. He started screaming and hollering at me and was very rude with no help whatsoever. I would like to talk to a manager becuase this is still not resolved and I need to cancel this and I will NEVER stay here after dealing with this one individual.
Stayed 7 nights in Jun 2022

4/10 Poor

Carol

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Highly disappointed!

Bathroom alone was horrible! Mold in the ceiling toilet leaked water spots on the ceiling. Bedding had stains. Bed it self was warn slap out absolutely uncomfortable! The floors were absolutely nasty! Doesn’t look like they were even vacuumed before we came in. Also had stains all over the carpet and the carpet was coming up. Normally when you first check in there’s a few rolls of toilet paper there was ONE! The towels had stains and very ruff texture. The shower head was coming out of the wall. There was ants all over the sink and bathroom floor! I’m highly disappointed! The day we checked out the cleaning man was there told us to leave the door open and first place he went to as we were still standing there was the tip envelope…. Some pictures posted below!
Stayed 5 nights in Jun 2022

4/10 Poor

Kelley

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Carpet was in bad shape, tv wasn’t even mounted or on a stand it was propped up against the wall. Cobwebs hanging down the walls and carpet hasn’t been vacuumed well found a receipt from May 2021 a whole year ago that the cleaning people haven’t picked up from under the nightstand table.
Stayed 1 night in May 2022

6/10 Okay

Jennifer

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
The bed was comfortable. The chair in room was dirty. Food from previous family was under dresser. The hot and cold water was opposite in bathtub.
Stayed 3 nights in Apr 2022

6/10 Okay

Connie

Stayed 2 nights in Apr 2022

2/10 Terrible

Christen

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I didn’t like the fact that we had roaches and I let them know we had roaches in our room and they said,”they would let the manager know.”I took down a cup with a roach in it and they said, they would get back to me and I’ve heard nothing from them. I have pictures and the roaches was on our luggage and crawling on the walls. This place was so dirty and nasty. Never will stay there again.
Stayed 4 nights in Apr 2022

4/10 Poor

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
The property is very run down, both inside and outside. I would not recommend this property to stay in for a vacation.
Stayed 2 nights in Apr 2022

8/10 Good

Dorinda

Travelled with family
Liked: Property conditions & facilities, room comfort

Good

Not enough coffee or towels, towels were to small! We were there 5 days and room only got cleaned once.
Stayed 5 nights in Apr 2022

10/10 Excellent

james

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
the room was decent only flaw was fridge did not work and water line to toilet had a slow leak.
Stayed 2 nights in Apr 2022

8/10 Good

Brianna

Stayed 1 night in Mar 2022

6/10 Okay

Connie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
We were disappointed that there still was no breakfast. The location was great. Definitely could stand to have some updates.
Stayed 2 nights in Mar 2022

8/10 Good

Marjorie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Didn't hear alot of noticed from other visitors in rooms beside you. Very quiet. Staff was very friendly and helpful. No complaints
Stayed 2 nights in Mar 2022

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room overall was dirty people tried to come in our room from the other side the towels were dirty the manager was rude about it all
Stayed 3 nights in Mar 2022

6/10 Okay

James

Stayed 2 nights in Mar 2022

8/10 Good

Kristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022

2/10 Terrible

Sherry

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wasn't very happy with our stay

They wasn't any towels in the room, they was roaches, coffee pot didn't work, & the refrigerator didn't work
Stayed 1 night in Feb 2022

8/10 Good

vicky

Liked: Staff & service

Get away

TV small fridge microwave
King bed kinda hard but jacuzzi felt great
Stayed 2 nights in Feb 2022

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Lodge Mills Creek

At check in had to go to other motel to check in and clerk was rude and short in his mannerisms toward us. Could not use wifi in rooms because said it was not connected to internet. No phone in room to call front desk and housekeeping did not check to give fresh towels or room service on 2nd day of stay. On day of checkout requested late checkout at 12 and housekeeping tried to open our door to clean at 9am and again at 1030 because had ear buds in and could not hear me telling her through the door we were late checkout. The room was nice and clean for most part except for musty smell upon arrival. I do have to say staff is honest because left some items behind at checkout and was able to retrieve because housekeeper turned them in which was very much appreciated.
Stayed 2 nights in Feb 2022

4/10 Poor

Johnny

Travelled with family
Disliked: Cleanliness, staff & service, amenities
the check in was awful the lady was so rude and mean we got none of what we was promise
Stayed 4 nights in Feb 2022

10/10 Excellent

Stacy

Stayed 1 night in Feb 2022

6/10 Okay

Jessica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2022

2/10 Terrible

Bruno

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I did my reservations 2 weeks ago,came from Florida with my family and when we arrived at hotel nobody was there to make check-in it was 1:30am and we were very tired of trip.I don’t really recommend this hotel!
Stayed 3 nights in Feb 2022

2/10 Terrible

Cesar, lehigh acres

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Don't stay in this place. Worst of the worst. Heat did not work I asked for different room they didn't. I left.
Stayed 3 nights in Jan 2022

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
First of All, this place is not filled with amenities. Yet the rooms are great. Staff is great. Unbeatable price. I always stay longer.
Stayed 2 nights in Jan 2022

2/10 Terrible

Joseph

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We checked in, and we checked out right away. When we arived at the room, the floors were gross, there was what apereat to be rat poop on the floor, the bathroom looked like what you would see ina horror film. Oh and the toilet paper was still on from the last people who stayed there. We went to check out and the staff had left for the new years. We ended up submitting a request for a refund and left the hotel.
Stayed 1 night in Dec 2021