4.6 out of 5

"The managers, head chefs and front of house supervisors are extremely helpful and knowledgeable. from recommending food to troubleshooting. A very hum ... " More

By a verified traveller on Sun 02 Sep 2018

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Hotel Description

A luxury stay in Karon awaits you at Hilton Phuket Arcadia Resort & Spa. You'll be 1.2 km (0.7 mi) from Karon Beach and 2.3 km (1.4 mi) from Kata Porpeang Market. Highlights at this beachfront hotel include 4 restaurants, 5 outdoor swimming pools and a full-service spa.

You can enjoy furnished balconies, WiFi, and LCD TVs, featured in all 662 soundproofed rooms. Minibars provide refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include soaking tubs and rainfall showerheads, while premium bedding and pillow menus invite a good night's rest. Separate bathtubs and showers, coffee/tea makers and in-room childcare are also available.

A day of pampering at eforea Spa can include hot stone massages, detox wraps and body wraps along with access to the mud bath and sauna. The restaurant, Buon Appetito, serves Italian cuisine and is open for breakfast and dinner. With 3 poolside bars and 4 bars/lounges to choose from, you can enjoy a drink at the hotel. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free kids' club and 24-hour fitness centre. 25834 square feet (2400 square metres) of event facilities include conference centres, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free WiFi in public areas, a sauna and a kids' swimming pool. Each morning buffet breakfast is served between 6 AM and 11 AM. There's also free valet parking, along with the convenience of a free area shuttle.

You'll be 3.2 km (2 mi) from Kata Beach and 4.5 km (2.8 mi) from Kata Noi Beach with a stay at this 5-star Karon hotel.

Deluxe Room, 1 King Bed, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max
AU$154* Per night/room 28 Aug. - 29 Aug.

Deluxe Room, 1 King Bed, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds (Plus)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, View

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hilton Phuket Arcadia Resort & Spa ratings based on 75 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Phuket Arcadia Resort & Spa

Everyone (28) Couples (32) Family (16)
5 out of 5
Ideal for a family and large groups. Friendly helpful staff. The swimming pools were ideal for the kids. Great buffet breakfast with lots to choose from.

Posted by on 17 Jul. 2019

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Comment from Hotel Management

18 Jul. 2019 by Management

Dear Guest, Thank you for taking the time to share your feedback about your recent stay at Hilton Phuket Arcadia Resort & Spa. I am very delighted to note that you loved the hospitable service of our staff and the family-friendly features of our resort. On behalf of the entire Hilton Phuket team, I would like to thank you for choosing to stay with us and we all look forward to welcoming you 'home' again soon to Hilton Phuket Arcadia Resort & Spa. Best regards, General Manager Hilton Phuket Arcadia Resort & Spa

5 out of 5
The managers, head chefs and front of house supervisors are extremely helpful and knowledgeable. from recommending food to troubleshooting. A very humbling experience because the staff are all very humble and meek. highly recommended to those going to Phuket.

Posted by , from australia on 2 Sep. 2018

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Comment from Hotel Management

18 Sep. 2018 by Untika

Dear Michael, We truly appreciate the time you took to give a rating and sharing your experience on your recently stay with us. It is with great pleasure to know that you had a pleasant stay here. We do look forward to welcoming you back to Hilton Phuket Arcadia Resort & Spa soon. Kind Regards, Markus Kosch General Manager Hilton Phuket Arcadia Resort & Spa

5 out of 5
great hotel & beach went to phi phi island on a jet boat was awesome

Posted by , from New Zealand on 7 May 2018

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Comment from Hotel Management

9 May 2018 by Gian

Dear Paula, Thank you for your kind comment. We look forward to wlcome you again in the near future. Thanks for choosing Hilton Phuket. Warm Regards, Tim Tate Director of Operations

5 out of 5
We loved our stay at the Hilton Arcadia. An amazing resort! The gardens, grounds and rooms are incredible. Staff are sensational. Little touches of flowers etc. in your room made our stay very special. Overall would highly recommend this beautiful resort. Thank you Hilton Arcadia!

Posted by , from Melbourne on 9 Apr. 2018

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Comment from Hotel Management

10 Apr. 2018 by Gian

Dear Bernie, Thank you for taking a moment to leave this kind review about your recent stay at Hilton Phuket. I am very happy to see that you had an amazing experience while staying with us and that you enjoyed our staff's service, rooms and grounds. Once again, thank you for choosing Hilton Phuket as your preferred choice for spending your vacations in Phuket, we are already looking forward to welcome you again in the near future. Warm regards, Tim Tate Director of Operations

5 out of 5

Great hotel in a great location

The Hilton has warm welcoming staff upon arrival, and throughout your stay. The hotel has great facilities, and is very clean. Located across from the beach, and close to great restaurants, and markets. We would definitely stay at the Hilton again when we return to Thailand.

Posted by , from Melbourne Australia on 1 Dec. 2017

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Comment from Hotel Management

6 Dec. 2017 by Gian

Dear Jane, Thank you for taking the time to write this kind feedback. I am delighted to see that you felt welcomed by our team members from the moment you arrived to our resort. Positive feedback such as yours is always encouraging for us to keep on with the good work and effort to create exceptional experiences for each of our valued guests. Furthermore, your positive comments regarding our good location and the quality of our facilities are much appreciated. On behalf of our entire Hilton Phuket team, I want to thank you for choosing our resort as the site where you spent your vacations in Phuket and we look forward to welcome you back to your home away from home very soon and provide you with an exceptional experience once again! Warm regards, Tim Tate Director of Operations

5 out of 5

good location nice staff

The hotel was on a nice location, accessible. The staff were very courteous, efficient cleaning. Great selection for buffet food. We loved our stay.

Posted by , from Australia on 23 Oct. 2017

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Comment from Hotel Management

2 Nov. 2017 by Hotel management

Dear Ria,    Warm greetings from the Hilton Phuket Arcadia Resort & Spa and thank you for taking the time to review your recent stay with us.   I was delighted to note that you enjoyed your stay with us. While we pride ourselves in striving to exceed the expectations of our guests, it is always an absolute treat to receive positive feedback such as yours. Once again, thank you for choosing the Hilton Phuket Arcadia Resort & Spa as your preferred accommodation choice and we do look forward to your return ‘Home’ to stay with us again in not so distant future.   Warm regards, Tim Tate Director of Operations

4 out of 5

Nice hotel

Nice hotel but rooms starting to date. Lots of nice, clean pools. Very close to beach and a small work to main street.

Posted by on 20 Jul. 2017

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Comment from Hotel Management

25 Aug. 2017 by Hotel Management

Dear Valued Guest, Thank you for taking the time to complete the review relating your recent stay at the Hilton Phuket Arcadia Resort & spa. It appears as though you generally enjoyed your stay; however, we noticed that there are still some points that we need to bear in mind in order to ensure that we will be able to provide you with a better next stay at Hilton Phuket Arcadia Resort & Spa. Please note that we have recently conducted major renovations within some of guest rooms and public facilities. We, of course, will continue to focus on upgrading our facilities in consideration of the feedback received. Even though this is a ‘journey’ and an on-going process, we do hope to have the opportunity and honor of being able to welcome you ‘home’ to prove our determination and dedication upon your next visit to Phuket. Warm regards, Tim Tate Director of Operations

4 out of 5

Nice hotel close to the beach. It is a big resort

Pros: The resort has numerous pools and beautiful gardens positioned near the beach and only a short walk to the action in Karon and Kata. Staff were very n
Cons: It shocked me to find it did not have Australian TV. I strongly suggest to management to get the Australian TV channel.
Location: The temple night market on Tuesdays and Saturday nights is a must see. Shopping around the area is always an experience and the beach is pretty.
Great Hotel, lovely staff. The resort has numerous pools and beautiful gardens. It shocked me to find it did not have Australian TV. I thought all quality hotels in Thailand had Australian TV. If you want the big resort experience with kids or without this is a good choice close to the beach and a short walk to the action. Breakfast is good, either by the pool or lagoon. I strongly suggest to management to get the Australian TV channel. I care about Aussy sports and love watching them abroad and this should just be a given at such a large and pricey hotel.

Posted by , from Melbourne on 28 Jun. 2016

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Comment from Hotel Management

12 Jul. 2016 by Hilton Phuket

Dear Mr. Paul, Thank you for taking the time to complete the review relating to your recent stay at the Hilton Phuket Arcadia Resort & Spa. I am delighted to note that you generally appear to have enjoyed your overall experience while staying with us. Based on your rating you have given us, it appears as though you generally enjoyed your stay; however, it would appear that you were expecting something extra to make your stay just that more enjoyable. We are consistently undergoing changes in our product and facilities within our Resort. I have shared your feedback with the respective teams regarding your kind advice to ensure that these will be looked into for potential future improvements. Thank you once again for your valued feedback and most certainly do look forward to be able to welcome you 'home' again. Until the occasion permits, Kind regards, Tim Tate Director of Operations Hilton Phuket Arcadia Resort & Spa

5 out of 5

Spoil yourself and your family

Spotless resort that integrates adults and children on the awesome facilities, I would say it needs chairs and shades at the actual beach otherwise 5/5

Posted by , from I. on 2 May 2016

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3 out of 5
Pros: The security guards are always helpful and happy
Cons: To big had to wait for transport to get around resort. Old needs updating to far from shops
Breakfast was cold and yuk

Posted by , from Australia - QLD - Gold Coast on 10 Jan. 2015

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About the Hilton Phuket Arcadia Resort & Spa

Location 333 Patak Road, Karon, Phuket 83100

Property Features

Hilton Phuket Arcadia Resort & Spa offers its guests a full-service spa, 5 the outdoor swimming pools, outdoor tennis courts, and a waterslide. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 4 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre and a limo/town car service. Event space at this hotel measures 25834 square feet (2400 square metres) and includes conference centres. A kid's pool, a 24-hour fitness centre, and a sauna are also featured at the luxury Hilton Phuket Arcadia Resort & Spa. A round-trip airport shuttle (available 24 hours) is available for a fee. Free self parking and valet parking are available. Smoking is allowed in designated areas at this 5-star Karon hotel.

  • 662 guestrooms or units
  • 40 levels
  • 7 buildings
  • 4 dining venues
  • 3 bars by the pool
  • 4 bars or lounges
  • 25834 sq ft of conference space
  • 2400 sq. m of conference space
  • Built in 1986
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Towels for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas

Family Friendly Amenities

  • Number of outdoor pools - 5
  • Children's pool
  • Waterslide
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 3
  • Children's club (free)
  • Free area shuttle
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Wired Internet access - surcharge

Parking

Free self parking , Free valet parking

Transport

  • Airport: Phuket (HKT-Phuket Intl.) (48.8 km / 30.3 mi)
  • Property shuttles: Free area shuttle; airport shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Hilton Phuket Arcadia Resort & Spa offers 662 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. LCD televisions are featured in guestrooms. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with a complimentary bathrobe, complimentary slippers and complimentary toiletries. This Karon hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Private balcony (furnished)
  • Deep soaking tub
  • Minibar
  • In-room dining (24 hours)
  • LCD television
  • Premium channels
  • Coffee maker
  • Luxury bedding
  • Pillow options
  • Separate shower and tub
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hairdryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.

Buon Appetito – Overlooking the garden, this restaurant specialises in Italian cuisine and serves breakfast and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.

Thai Thai Restaurant – Overlooking the garden, this fine-dining restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.

Caffe Cino – Overlooking the pool and garden, this coffee shop specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

Ocean Beach Club – This beachfront restaurant specialises in international cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Open daily.

Sails Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.

24-hour room service is available.

Spa Services

  • Number of treatment rooms 15
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hot stone massage
  • Mud bath in spa
  • Swedish massage
  • Prenatal massage
  • Sauna in spa
  • Spa tub in spa
  • Thai massage
  • Minimum age to access spa is 12
  • Sports massage
  • Detoxification wrap
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Special check-in instructions:

24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.

Airport transport is offered on request 24 hours a day. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for THB 1900.0 per night.
  • Free cribs (infant beds)!

Pets

  • No pets allowed

Policies

This property does not allow children 16 and younger to access the Panorama Lounge after 5:30PM. For more details, please contact the property using the information on the reservation confirmation received after booking.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Guests must contact this property in advance to reserve cots/infant beds and rollaway/extra beds. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

  • Union Pay
  • Debit cards
  • Number of children who can stay for free – 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: THB 650 for adults and THB 325 for children (approximately)
  • Fee for in-room wireless Internet: THB 300 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: THB 300 per day (rates may vary)
  • Fee for wired Internet in public areas: THB 300 per 24-hour period (rates may vary)
  • Airport shuttle fee: THB 1400 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: THB 1900.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Phuket Arcadia Resort Karon
  • Hilton Phuket Arcadia Resort
  • Hilton Phuket Arcadia Karon
  • Hilton Phuket Arcadia
  • Hotel Hilton Phuket Arcadia Resort & Spa Karon
  • Karon Hilton Phuket Arcadia Resort & Spa Hotel
  • Hotel Hilton Phuket Arcadia Resort & Spa
  • Hilton Phuket Arcadia Resort & Spa Karon
  • Hilton Phuket Arcadia Resort Spa
  • Hilton Phuket Arcadia Karon
  • Hilton Phuket Arcadia Resort And Spa

You should know

  • Hilton Phuket Arcadia Resort & Spa offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.