2/10 Terrible
Carlo
Travelled with family, Travelled with family and small children
17 Feb 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I hope this review and picture are helpful. If you are going to paris with accessibility needs, you are in the wrong place so pause, re-think if you are still on time or try to make the most of it with this reservation. The hotel (the area where we stayed you can see is newly refurbished) but that didn't stop from not being able to bring a stroller to the room with the lift. The lift is so small that even if we are not "big size people" me and my wife and the stroller don't fit all together in the lift. You ask for a room step free and the hotel answer is that every room needs steps no matter where. We decided to give it a go and unfortunately never again. We were welcomed with one key room saying "they ran out of electronic keys", it seemed a bit odd but it happens. We then arrived to the room with few steps and stroller and the radiator in the room was not working, heating just at the bottom. We didn't really need it but was very handy to dry baby clothes. We let reception know and their answer was "I need to ask the manager" who will be there in 2 days, guess what? we stayed only 3 days and no one ever looked at it. We then looked at the safety deposit in the room and was clearly locked. When asked to open once again the answer was we need the famous manager, once again no one ever showed up in 3 days. They did offer an alternative solution (I don't call that but here the details) they offered a security box on the ground floor. Thanks but no thanks
Carlo
Stayed 3 nights in Feb 2024