InterContinental Paris Champs Elysées by IHG

5.0 star property
Luxury hotel with 24-hour fitness centre and 24-hour business centre

Photo gallery for InterContinental Paris Champs Elysées by IHG

Exterior
Junior Suite, 1 King Bed, Terrace
Exterior
Junior Suite, 1 King Bed, Terrace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Pet-friendly
  • Room service
The current price is AU$741
includes taxes & fees
16 Nov - 17 Nov

Explore the area

View map
64 Avenue Marceau, Paris, Paris, 75008
  • Place, Champs-Élysées
    ‪3 min walk‬
  • Place, Arc de Triomphe
    ‪5 min walk‬
  • Place, Eiffel Tower
    ‪20 min walk‬
  • Airport, Paris (CDG-Roissy-Charles de Gaulle)
    ‪38 min drive‬

Room options

Classic Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed, Tower (Eiffel Tower View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 39 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Prestige)

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 52 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Junior Suite, 1 King Bed

Highlights

Terrace
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Premium Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Junior Suite, 1 King Bed, Terrace

Highlights

Deck/patio
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite, 1 King Bed, Accessible, Balcony (Customized Accessibility)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 27 sq m
  • Sleeps 3
  • 1 King Bed

Classic Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 1 King Bed, Balcony, City View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
  • 23 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 Queen Bed (Cosy)

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 15 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed

Classic Room, 1 Queen Bed, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Separate bedroom
  • 19 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

Classic Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 19 sq m
  • Sleeps 2
  • 1 Queen Bed

Premium Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
HDTV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 23 sq m
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

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About the area

Paris

A luxury stay in the heart of Paris awaits you at InterContinental Paris Champs Elysées by IHG. Within just a 10-minute stroll, you'll find popular attractions like Champs-Élysées and Arc de Triomphe. Highlights at this family-friendly hotel include a restaurant, a 24-hour gym and a bar/lounge. .The restaurant, Monsieur Marceau, serves French cuisine and is open for breakfast. 3196 square feet (297 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a 24-hour business centre and limo/town car service. Added amenities include free Wi-Fi in public areas and a gym. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 6:30 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 5-property class Champs-Élysées hotel include Rue du Faubourg Saint-Honore and Place du Trocadéro.

What's nearby

  • Champs-Élysées - 3 min walk - 0.3 km
  • Arc de Triomphe - 5 min walk - 0.4 km
  • Place du Trocadéro - 15 min walk - 1.3 km
  • Palais des Congrès de Paris - 18 min walk - 1.6 km
  • Eiffel Tower - 20 min walk - 1.7 km

Getting around

  • George V Station - 4 min walk
  • Paris Avenue Foch Station - 5 min drive
  • Roissy - Charles de Gaulle Airport (CDG) - 50 min drive

Restaurants

  • ‪Miss Kō - ‬4 min walk
  • ‪Mamamia - ‬3 min walk
  • ‪Le Maxan - ‬3 min walk
  • ‪Hôtel Vernet - ‬3 min walk
  • ‪Pret A Manger - ‬1 min walk

About this property

InterContinental Paris Champs Elysées by IHG

Luxury hotel with 24-hour fitness centre and 24-hour business centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre, meeting rooms, and limo/town car service are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 3196 square feet (297 square metres) and includes conference space. A 24-hour fitness centre, multilingual staff, and tour/ticket assistance are also featured at the luxury InterContinental Paris Champs Elysées by IHG. Parking is available for a fee.

This 5-star Paris hotel is smoke free.

  • 1 building
  • 55 guestrooms or units
  • 5 levels
  • Conference rooms
  • 3196 sq ft of conference space
  • 297 sq. m of conference space
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
InterContinental Paris Champs Elysées by IHG offers 55 accommodations with DVD players and minibars. Pillowtop beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 55-inch plasma televisions come with satellite channels, first-run films and video game consoles. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, slippers and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (EUR 59 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11:00 AM on weekends; EUR 35 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Monsieur Marceau

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • DVD player
  • In-room babysitting
  • In-room cot
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business centre
  • 3,196 square feet of conference space
  • Computer station
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch HDTV with satellite channels
  • DVD player
  • First-run films
  • Video game console

Food and drink

  • 24-hour room service
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per accommodation, per night
  • Maximum 1 (weight limit: 11 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for EUR 90.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 11.38 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 35 per person
  • Valet parking fee: EUR 59 per day
  • Pet fee: EUR 50 per accommodation, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 90.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche and Eurocard. Cash is not accepted. Cashless payment methods are available for all transactions.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

InterContinental Marceau
InterContinental Marceau Hotel
InterContinental Marceau Hotel Paris Avenue
InterContinental Paris Avenue
InterContinental Paris Avenue Marceau
Paris Avenue Marceau
Paris Avenue Marceau InterContinental
Intercontinental Paris-Avenue Marceau Hotel Paris
InterContinental Paris Avenue Marceau Hotel
InterContinental ceau Hotel

Frequently asked questions

What is the cancellation policy at InterContinental Paris Champs Elysées by IHG?

InterContinental Paris Champs Elysées by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at InterContinental Paris Champs Elysées by IHG?

As of 13 Nov 2025, prices found for a 1-night stay for 2 adults at InterContinental Paris Champs Elysées by IHG on 16 Nov 2025 start from AU$700.98, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at InterContinental Paris Champs Elysées by IHG?

Yep, InterContinental Paris Champs Elysées by IHG has secured covered valet parking for EUR 59 per day.

What makes InterContinental Paris Champs Elysées by IHG a romantic place to stay?

Garden-view dining and a lounge bar, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at InterContinental Paris Champs Elysées by IHG.

Is InterContinental Paris Champs Elysées by IHG family-friendly?

You bet! With amenities such as supervised childcare, as well as childcare services and free infant beds in the guestrooms, it's no surprise that InterContinental Paris Champs Elysées by IHG is a hit with families.

Does InterContinental Paris Champs Elysées by IHG serve breakfast?

Yep, buffet brekkie is offered on weekdays from 6:30 AM to 10:30 AM and weekends from 6:30 AM to 11:00 AM.

Is there a free airport shuttle available at InterContinental Paris Champs Elysées by IHG?

No, InterContinental Paris Champs Elysées by IHG does not offer an airport shuttle service.

Is there a bar or restaurant at InterContinental Paris Champs Elysées by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves French cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at InterContinental Paris Champs Elysées by IHG?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at InterContinental Paris Champs Elysées by IHG?

Furry friends are welcome at InterContinental Paris Champs Elysées by IHG, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 5 kg per pet.

Reviews

InterContinental Paris Champs Elysées by IHG Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness
Rating 10 - Excellent. 170 out of 353 reviews
Rating 8 - Good. 109 out of 353 reviews
Rating 6 - Okay. 38 out of 353 reviews
Rating 4 - Poor. 21 out of 353 reviews
Rating 2 - Terrible. 15 out of 353 reviews

Reviews

10/10 Excellent

GABRIELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amine de front desk, nos atendió súper bien! siempre dándonos recomendaciones de restaurantes y de cosas por conocer. Nos sentimos muy cómodos en el hotel, todo excelente, volveríamos
Stayed 4 nights in Aug 2025

8/10 Good

Shah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good stay. Our first night we were opposite the service lift which can be noisy. Staff friendly and changed our rooms.
Stayed 2 nights in Aug 2025

10/10 Excellent

Aaron

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we arrived at the InterContinental in Paris, we were met with elegance, warmth, and world-class service. The hotel is absolutely stunning—an ideal blend of classic Parisian charm and modern luxury. The location is fantastic, offering easy access to the Eiffel Tower and other iconic landmarks, making it a perfect base for exploring the city. Our room was beautifully appointed, with breathtaking views and every comfort thoughtfully provided. Housekeeping kept everything immaculate, and turn-down service was a lovely touch after long days of sightseeing. Breakfast was another standout—fresh, diverse, and served in a gorgeous dining area that made every morning feel special. Special thanks to Amin One of the highlights of our stay was the incredible service from Amin, a staff member who truly went above and beyond to make us feel welcome. From helping us with directions to arranging last-minute dinner reservations, his kindness and professionalism stood out. He was patient, knowledgeable, and always had a smile—he made us feel like valued guests, not just customers. Amin's genuine hospitality made a lasting impression and elevated our entire experience. We can’t recommend the InterContinental Paris highly enough. Whether it's your first time in the city or your tenth, this hotel will make your stay truly memorable. We’ll definitely be returning—and we hope to see Amin again!
Stayed 6 nights in Jul 2025

10/10 Excellent

Lauren

Stayed 2 nights in Apr 2025

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property great location
Stayed 3 nights in Jun 2025

10/10 Excellent

Gregg, Corpus Christi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in an area walking distance to lots of sites. The best thing was the service and staff Amene and Ismael at the front desk were superb and very friendly, always with a smile and personal hello. Only negative about the hotel is the shower. Difficult entry and exit. Not for those with difficulty climbing or moving.
Stayed 7 nights in May 2025

8/10 Good

Stephen

Good location
Stayed 2 nights in Mar 2025

10/10 Excellent

clement

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will come back.
Stayed 4 nights in Feb 2025

10/10 Excellent

Jessie Bruce

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, awesome staff, and very clean too!
Stayed 1 night in Feb 2025

4/10 Poor

Serina

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
the room is too small and we have to top up another Euro 50 after negotiation from EURO 100. Yet the room is still very small.
Stayed 3 nights in Feb 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our Concierge (Jeremy) was OUTSTANDING! great boutique hotel, just a short walk from The Arc de Triompfe
Stayed 2 nights in Dec 2024

10/10 Excellent

george

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location,friendly staff, spacious rooms
Stayed 4 nights in Dec 2024

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the hotel exceeded our expectations. Book the room, don't pay attention to the bad reviews. Great location!!! First, the hotel is small. Some of the rooms is on the small side, but it's very luxurious just pay attention to the room selection. This is a boutique hotel, similar to IHG Kimpton Angler, which is a chic boutique, Miami South Beach hotel. The front desk desk staff and the 2 concierge staff were phenomenal, the service was personable. We were able to check-in a lil early, but while we waited for our room to be ready the wonderful lady that checked us in recommend for us to try their on-site restaurant and bar, Mido. The ambiance, the food, drinks and service at Mido was awesome each time we went. Big shout out the bartender. I do recommend trying their breakfast buffet as well, lots of options and the omelets are good. The rooms were well appointed, no complaints. The hotel location is great. You can walk to Siene River, the Eifel Tower and the Arc de Triompe. We used Uber when we went to the Louvre and it only cost $12 for 2ppl. The walk to shopping area was about a 3 to 5 minute walk.
Stayed 2 nights in Nov 2024

2/10 Terrible

Nasir

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad Check In Experience

It was a pathetic experience. We came here really tired at night, since our flight was missed & we had to take the hotel on our own. We paid for a Premium Room, 1 King Size bed. They initially offered us a Queen bed room, when we asked they gave us the King Bed room and it did not have adequate heating while it was 37 F outside. When we complained, they gave us back the Queens Room while we paid for King Size bed.
Stayed 1 night in Nov 2024

10/10 Excellent

Deirdre

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so close to all of the major areas in this section of Paris
Stayed 4 nights in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Raghav

Stayed 1 night in Jul 2024

10/10 Excellent

Usman

All good!
Stayed 4 nights in Jul 2024

6/10 Okay

Rex, Cincinnati

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

4/10 Poor

Adel

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The hotel is well located and the reception staff & concierge were extremely polite and helpful but I had 2 major issues in the hotel - My son who is using a wheelchair and I asked for an accessible room was given a tiny room for n the service area behind the restaurant in an inconvenient location that he must access the room through a service elevator which is most of the time blocked by restaurant materials - second issue is the high noise coming from the restaurant as they play loud music till 12:00 in weekdays and 2:00 am in weekends that you can hear from everywhere in the hotel
Stayed 6 nights in Jun 2024

10/10 Excellent

Eleanor, Concord

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was not ready until very late (b/c of a late checkout for one of their 'amabassador clients') so we were given another room for the first night. The staff was amazingly helpful and friendly, and willing to figure out how to navigate our situation (the room was the only one of its kind - not sure how often they run into this issue but for those traveling overnight, waiting until 5pm to get into a room is too long!) They were helpful with cabs and dinner reservations - a true 4-5 star experience in a really convenient spot just a few blocks from the Arc.
Stayed 3 nights in May 2024

8/10 Good

Kuang-Yi

Stayed 2 nights in May 2024

4/10 Poor

Kuang-Yi

Travelled with family
Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

Kalynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024