2/10 Terrible
Clement Jr
Travelled with family
16 Nov 2025
Orbitz has failed miserably. I contacted them several weeks prior to my expected departure with a stay at Castille Paris to inform them my wife was diagnosed with breast cancer and instead of going to Paris, would be spending that time in chemotherapy. Orbitz informed me to contact the hotel directly via email provided and that the hotel requested a doctors note in order to credit us for the trip. The note was sent within 24 hours to the hotel, however, Orbitz replied via email that the hotel would not honor the credit in spite of the cancer diagnosis. I called the hotel and they said they had no decision in the matter that Orbitz had to make the call. After further contacts with yet another representative at Orbitz, they continue to finger point the hotel. The time came and went. No credit. Still in cancer treatment. Shame on Orbitz!
Clement Jr
Stayed 4 nights in Nov 2025










































