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Hotel Victoria au Lac

Property class: 3

Photo gallery for Hotel Victoria au Lac

A balcony with a table set for breakfast, overlooking a mountainous lake with a town in the background.
A hotel room with a large bed, a desk with a chair, a small table with a lamp, and a view of mountains through a window.
A building with ornate architectural details, including decorative balconies and intricate carvings.
A breakfast table with croissants, a glass of orange juice, and tea set.
A reception desk with a sign that reads "RECEPTION," a clock, and a vase with flowers.

Reviews

7.6 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Parking available
  • Business services

Explore the area

View map
Riva Paradiso 2b, ingresso Via G. Guisan 3, Paradiso, TI, 6902
  • Place, Lake Lugano
    ‪2 min walk‬
  • Place, LAC Lugano Arte e Cultura
    ‪13 min walk‬
  • Place, Via Nassa
    ‪13 min walk‬
  • Airport, Lugano (LUG-Agno)
    ‪8 min drive‬

Room options

View all photos for Standard Single Room

A hotel room with a bed, a TV, a desk, a chair, and two framed pictures on the wall.

Standard Single Room

  • 20 sq m
  • Sleeps 1
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Standard Room, 1 Queen Bed

A hotel room with a bed, bedside tables, a desk with a chair, a TV, and a window with curtains.

Standard Room, 1 Queen Bed

8.8 out of 10
Excellent
(3 reviews)
  • 23 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Doppelzimmer mit Seeblick

A modern hotel room with a large bed, bedside table, and a desk with a chair. There is a mirror, a chandelier, and a potted plant on the desk.

Doppelzimmer mit Seeblick

  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

Room

  • Sleeps 4
  • Free Wi-Fi

Room

  • Sleeps 1
  • Free Wi-Fi

About the area

Paradiso

Hotel Victoria au Lac places you steps from Lake Lugano and within a 15-minute stroll of Giancarlo and Danna Olgiati Collection. Highlights at this hotel include 2 restaurants, a bar/lounge and a rooftop terrace. .The restaurant, La Terrazza Delle Stelle, serves Mediterranean cuisine and is open for lunch and dinner. Added amenities include free Wi-Fi in public areas and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also the convenience of self parking. .Sights within a 15-minute walk of this Paradiso hotel include LAC Lugano Arte e Cultura and Via Nassa.

What's nearby

  • Lake Lugano - 2 min walk - 0.2 km
  • MASILugano Museum of Art of Italian Switzerland - 11 min walk - 1.0 km
  • LAC Lugano Arte e Cultura - 13 min walk - 1.1 km
  • Via Nassa - 13 min walk - 1.1 km
  • Palazzo dei Congressi - 4 min drive - 3.1 km

Getting around

  • Lugano-Paradiso - 5 min walk
  • Lugano Funicular Station - 6 min drive
  • Lugano (LUG-Agno) - 15 min drive

Restaurants

  • ‪Agua - ‬18 min walk
  • ‪Spaghetti Store - ‬16 min walk
  • ‪Ristorante Giardino - ‬3 min drive
  • ‪La Cucina di Alice - ‬16 min walk
  • ‪Luini6 - ‬11 min walk

About this property

Hotel Victoria au Lac

There are 2 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A rooftop terrace, a vending machine, and multilingual staff are also featured at Hotel Victoria au Lac. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Paradiso hotel.

  • 1 building
  • 30 guestrooms or units
  • 4 levels
  • 2 dining venues
  • Deli
  • Terrace on the roof
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
Hotel Victoria au Lac offers 30 air-conditioned accommodations with a safe and free newspapers. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include baths or showers with a rainfall showerhead, and complimentary toiletries. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and hairdryers can be requested.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Covered parking on site (CHF 25 per day)
  • Limited on-site self parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CHF 9.50 for adults and CHF 6 for children
  • 2 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • La Terrazza Delle Stelle
  • Lord of Tillingdon

Things to do

  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Accessibility

  • Lift

More

  • 1 building
  • 4 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Towels provided

Entertainment

  • TV

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:30 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 20.0 per night.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 4.20 per person, per night. This tax does not apply to children under 14 years of age.
  • Tourism fee: CHF 0.15 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately CHF 9.5 for adults and from CHF 6 for children
  • Covered self-parking fee: CHF 25 per day
  • Rollaway bed fee: CHF 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Diners Club. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property class

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 3 stars.

Property is also known as

Hotel Victoria au Lac
Hotel Victoria au Lac Paradiso
Victoria au Lac
Victoria au Lac Paradiso
Victoria Au Lac Lugano
Hotel Victoria au Lac Hotel
Hotel Victoria au Lac Paradiso
Hotel Victoria au Lac Hotel Paradiso

Frequently asked questions

What is the cancellation policy at Hotel Victoria au Lac?

Hotel Victoria au Lac offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Victoria au Lac?

Yep, Hotel Victoria au Lac has a covered self car park for CHF 25 per day. A self car park is also available, for a fee.

Are there any beaches close to Hotel Victoria au Lac?

The closest beach to Hotel Victoria au Lac is Lido di Campione (2.9 km).

What makes Hotel Victoria au Lac a romantic place to stay?

A lounge bar and 24-hour room service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Hotel Victoria au Lac.

Does Hotel Victoria au Lac serve breakfast?

Yeah, full brekkie is offered daily between 7:00 AM and 10:00 AM.

Is there a free airport shuttle available at Hotel Victoria au Lac?

No, Hotel Victoria au Lac does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Victoria au Lac?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Victoria au Lac?

Check-in begins at 2:30 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Victoria au Lac?

No, pets are not allowed.

Hotel Victoria au Lac Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 338 reviews
Rating 8 - Good. 143 out of 338 reviews
Rating 6 - Okay. 70 out of 338 reviews
Rating 4 - Poor. 29 out of 338 reviews
Rating 2 - Terrible. 16 out of 338 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

PAIGE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area, great hotel
Stayed 2 nights in May 2026
Verified review

6/10 Okay

Andreas

Liked: Cleanliness, staff & service
Very nice building from 1885. Nicely decorated breakfast room. However the room and hotel in generally was really rough on the edges.. renovation clearly needed Also there is a club downstairs which can make you hear music if you have windows open. Walls are very thin and might hear your neighbors if they talk in their room Otherwise great location and friendly staff
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Yulia

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel: location, view from the room, old style villa. very friendly und guest oriented personal!
Stayed 1 night in Nov 2025
Verified review

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Delightfully old-world belle-epoche hotel with lake-side view from our room, very good breakfast, well located close to Lake Lugano, public transport and in a quiet area of town. Very comfortable beds and good wi-fi.
Stayed 2 nights in Oct 2025
Verified review

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes
Stayed 2 nights in Apr 2026
Verified review

8/10 Good

Eva

Liked: Cleanliness, amenities
.
Stayed 1 night in Mar 2026
Verified review

6/10 Okay

Peter

Disliked: Amenities
Staff were not particularly welcoming or friendly. Reception did not offer the Ticino Card at check in. On arrival our room was not very clean and was not cleaned well during our 3 night stay. We did however like the location.
Stayed 3 nights in Mar 2026
Verified review

6/10 Okay

Olivia

Liked: Cleanliness, staff & service
Older style hotel but it’s maintained well. Our main issue was the AC - hotel advertised as having AC but when we arrived (May travel) we were told that they do not turn the AC units on for use until June. It was an incredibly hot trip with a massive heat wave across the region, so it made being at the hotel almost unbearable both during the day and even when the sun was down for evening sleeping. Luckily, for our second and final night, we asked for a fan which they were able to provide. Thanks to the staff for being helpful with the fan! Heat aside, the hotel is in a great location just about a mile for walking to Lugano central also accessible by public bus (be sure to ask the hotel about the Ticino ticket)! Paradiso was a beautiful neighborhood to access the main areas without being fully immersed in them.
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Dorin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, friendly staff - thank you, Cristina!
Stayed 1 night in Aug 2022
Verified review

6/10 Okay

Masahiko

Room is OK, but breakfast is not OK. I stayed seven days and breakfast was all same everyday.
Stayed 6 nights in Nov 2025
Verified review

8/10 Good

Nooshin

Liked: Cleanliness, staff & service
The location of hotel is perfect. The building is very old byt We had a great view and we enjoyed our stay.
Stayed 1 night in May 2023
Verified review

8/10 Good

john

Liked: Cleanliness, staff & service
Great location on lake Lugano
Stayed 2 nights in Apr 2023
Verified review

8/10 Good

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Was in a quiet part of the lake but still accessible to the main city and all the transport boats. Breakfast was great and so was the restaurant downstairs for dinner.
Stayed 4 nights in Oct 2023
Verified review

8/10 Good

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ok
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lugano 2025

Two night stay at Lugano for a relaxing break.
Stayed 2 nights in Feb 2025
Verified review

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was right across the street from the lake. Easily walk to the bus stop, the boat dock, and numerous restaurants. The view of the lake from our balcony was incredible!
Stayed 2 nights in Sep 2022
Verified review

10/10 Excellent

Henri

Liked: Cleanliness, staff & service, property conditions & facilities
Weekend formidable
Stayed 1 night in Jun 2023
Verified review

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While this property is older it is lovely and functions without problem. The staff is friendly and inviting. Breakfast is delicious and the views of the lake are gorgeous. It is farther from the town center but is worth the 10 minute walk along the lake or the 1 minute bus trip. The AC was an added bonus! My only negative is that it smells heavily of cigarette smoke.
Stayed 2 nights in Aug 2023
Verified review

8/10 Good

Pakorn

Liked: Cleanliness, staff & service
Location is really great. 5 mins walk to Paradiso Train Station and Migros. Bus stop is next to hotel and 2 mins walk to Paradiso boat pier. Old hotel with bigger room. Beautiful lake view but not good facilities. The breakfast is good though. Overall, you got what you pay for.
Stayed 1 night in Jun 2023
Verified review

6/10 Okay

Kyle

Liked: Cleanliness
Disliked: Property conditions & facilities
This property has a long heritage. It was built in 1885. However, it’s pinnacle has past. It was a good place to lay our heads and the choice was a value level selection at a value level price. No regrets.
Stayed 1 night in Jun 2023
Verified review

4/10 Poor

Francine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were very nice. Location and view was beautiful. Property desperatly needs updating everywhere from the reception, restaurant and rooms. Very gaudy!! Time to let go of the past and move on or no one will be staying at your property. We will not be back.
Stayed 1 night in Jun 2023
Verified review

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Disgusting

The most digusting place I have ever been to.
Stayed 2 nights in Sep 2023
Verified review

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the building was showing its age with its creaky, carpeted floors, dim lighting, and faded furniture, it was great in the places that mattered most to us. The beds were clean and comfortable, the bathroom was very, very spacious, the air conditioner worked consistently well throughout our stay, and it was very quiet throughout the night. Breakfast options were limited to cold options (other than the option to boil your eggs and toast your bread) but the coffee was freshly made to order and you could sit outside on their balcony to enjoy your meal if you wanted. Would stay again!
Stayed 2 nights in Aug 2023
Verified review

4/10 Poor

GIUSEPPE

Disliked: Staff & service, property conditions & facilities
Smoke filled reception , no one to greet! Parking in another building poor access no instructionts to exit parking or enter after parked car
Stayed 2 nights in May 2023
Verified review

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort

Good for night life, bad for sleep

One of worst hotel experiences in my life. First impression negative due to the night club downstairs. Room in poor conditions (see pictures), a lot of noise from outside, air conditioner difficult to use, and even when off it makes a disturbing noise. On the positive side the common areas have interesting decorations, breakfast is ok (in a nice balcony with a beautiful view over the lake), the location is relatively convenient, the personell is friendly.
This is water collection from the air conditioner. If you do not pay attention it will soak the carpet (which has probably happened many times).
This is behind the bed. Doesn't look as if they are taking any care of the rooms.
Stayed 1 night in Jul 2022