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Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

4.5 star property
Luxury property on the beach, with outdoor pool

Photo gallery for Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

3 bars/lounges, poolside bar, beach bar
Down duvets, in-room safe, blackout curtains, iron/ironing board
Body treatments, hydrotherapy, facials, 7 treatment rooms
Exterior
View from room

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • All-inclusive
  • Room service
The current price is AU$501
includes taxes & fees
18 May - 19 May

Explore the area

Map
Playa Manzanillo Bahia Culebra, Nacascolo
  • Playa Nacascolo
    ‪6 min walk‬
  • Marina Papagayo
    ‪5 min drive‬
  • Playa Culebra
    ‪13 min drive‬
  • Liberia (LIR-Daniel Oduber Intl.)
    ‪48 min drive‬

Room options

View all photos for STAR Class Producer's Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Producer's Suite

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
Separate bedroom
  • 289 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Junior Suite

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Director's Suite Two Bedroom

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Director's Suite Two Bedroom

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
2 bedrooms
  • 146 sq m
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

Junior Suite Ocean View

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Blackout curtains
Separate bedroom
Down duvet
Private bathroom
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for STAR Class Director's Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Director's Suite

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Sofa bed
Separate bedroom
  • 90 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for STAR Class Junior Suite Ocean View

Down duvets, in-room safe, blackout curtains, iron/ironing board

STAR Class Junior Suite Ocean View

Highlights

Balcony or patio
Air conditioning
Club Lounge
Free minibar items
Flat-screen TV
Pillow menu
Separate bedroom
Blackout curtains
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite

Down duvets, in-room safe, blackout curtains, iron/ironing board

Junior Suite

Highlights

Balcony or patio
Air conditioning
Minibar (some free items)
Flat-screen TV
Blackout curtains
Separate bedroom
Down duvet
Private bathroom
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

About the area

Papagayo

A luxury stay in Nacascolo awaits you at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. Within steps you'll find Playa Huevos and Playa Ana Laura within a 10-minute stroll. Highlights at this all-inclusive property include 7 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering can include massages and facials along with hydrotherapy and mani/pedis. The restaurant, So Cal Gourmet Food, serves international cuisine. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach and enjoy the on-site outdoor swimming pool, free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a children's swimming pool. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Nacascolo property, you'll be 38.6 km (24 mi) from Coco Beach.

What's nearby

  • Playa Nacascolo - 6 min walk - 0.6 km
  • Marina Papagayo - 5 min drive - 2.5 km
  • Playa Virador - 9 min drive - 4.7 km
  • Playa Culebra - 13 min drive - 5.5 km
  • Playa Hermosa - 55 min drive - 33.0 km

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 48 min drive

Restaurants

  • ‪The Premiere Bar & Lounge - ‬16 min walk
  • ‪Restaurante La Trattoria - ‬7 min drive
  • ‪So Cal Gourmet Food Emporium - ‬7 min drive
  • ‪Market Café - ‬49 min drive
  • ‪Makoko - ‬47 min drive

About this property

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Luxury property on the beach, with outdoor pool
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers its guests a full-service spa, an outdoor pool, and a health club. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a sauna, and a terrace are also featured at the luxury Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Nacascolo property.

  • 292 guestrooms or units
  • 7 dining venues
  • 3 bars or lounges
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers 292 accommodations with a safe and complimentary bottles of water. Rooms open to balconies or patios. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers with a rainfall showerhead, bathrobes, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves with a trip to the on-site spa, which has 7 treatment rooms. Services include facials, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 3 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Blue Star Tex-Mex Cantina
  • East Sushi & Teppanyaki
  • Gusto Italian Trattoria
  • So Cal Gourmet Food
  • Sunset Strip Steakhouse

Things to do

  • Children's pool
  • Designer stores
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Children's pool
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • 7 treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • No lift
  • Visual fire alarm
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Planet Hollywood Beach Resort Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Resort Costa Rica All Inclusive
Planet Hollywood Beach Costa Rica All Inclusive Papagayo
Planet Hollywood Beach Costa Rica All Inclusive
Planet Hollywood Beach Resort Costa Rica All Inclusive

Frequently asked questions

What is the cancellation policy at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

As of 30 Apr 2025, prices found for a 1-night stay for 2 adults at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort on 18 May 2025 start from AU$501.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort has a free self car park and free valet parking.

Are there any beaches close to Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is a short 6-minute walk from Playa Nacascolo.

Is there a spa on site at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, there is an onsite spa at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort. You'll enjoy heaps of services like facials and body treatments.

Does Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort have a pool?

Yep, and guests recommend it! Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort features a full-service spa, a health club and an outdoor pool.

What makes Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort a romantic place to stay?

Couples dining and romance packages, as well as rainfall showerheads and private balconies in the guestrooms, help set the scene for a romantic weekend at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort.

Is Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and a playground, it's no surprise that Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort is a hit with families.

Does Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort serve breakfast?

You bet, free buffet breakfast is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

No, Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Yep, they've got a beach bar and 7 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort?

No, pets and service animals are not allowed.

Planet Hollywood Costa Rica, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 521 out of 1001 reviews
Rating 8 - Good. 223 out of 1001 reviews
Rating 6 - Okay. 129 out of 1001 reviews
Rating 4 - Poor. 67 out of 1001 reviews
Rating 2 - Terrible. 61 out of 1001 reviews

9.2/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Scott Glen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was friendly and courteous, room had somewhat of a musty smell that they tried to resolve a couple of times. breakfast buffet was good.
Stayed 7 nights in Jan 2025

10/10 Excellent

Latoya

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff, great food, clean environment, wonderful VIP service and rooms were beautiful.
Stayed 4 nights in Jan 2025

2/10 Terrible

Rene Humberto

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Que buenas burlas recibí en mis vacaciones en

Pagué 474 dólares por una habitación 11402 que era mejor y hasta la camarera reportó el olor tan desagradable a CLOACA SUCIA que tiene la misma el aire acondicionado tenía un ruido horrible porque estaba directo alguien anteriormente lo había traveseado FUE UNA ESTANCIA MUY DESAGRADABLE , paños rotos por dos veces colocados
Stayed 1 night in Jan 2025

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and did their best to accommodate, very nice group of people. Access to hotel was easy from my location which is greatly appreciated. Loved the view from the resort and my overall experience was positive.
Stayed 4 nights in Jan 2025

6/10 Okay

JAVID

Stayed 4 nights in Jan 2025

6/10 Okay

Shohreh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is beautiful. Leslie at concierge is very helpful. I couldn’t get dinner reservations and she was the only person willing to help me. The food options are non existent. There’s only 1 buffet in the main building. That means if you’re by the pool, you only have burger or pizza option and nothing else. If you don’t get reservations at the few sit down restaurants, you’re stuck in the buffet with the SAME food options EVERY night. We usually go to all inclusives and this one has been the absolute WORST by far.

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Great Staff! Had An Amazing Time!
Stayed 4 nights in Jan 2025

2/10 Terrible

Natalie

Stayed 5 nights in Jan 2025

10/10 Excellent

Barbara A L

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such a wonderful visit to Planet Hollywood Costa Rica. The staff were professional, pleasant and super nice. Anytime we needed anythjng there was always someone there to help and get yhe job done. Honestly I cant say enough of how great this experience was. Such an amazing experience. Planet Hollywood staff is the epitome of "Pura Vida"!
Stayed 3 nights in Jan 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Quentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Samia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow, planet Hollywood did not disappoint. The reviews we read were nothing like the service and treatment we had. We booked a star service, our private concierge Wilson had everything for us! If we ever needed anything , we communicated it to him and the entire hotel staff knew and jumped to service making it effortless for us to enjoy ourselves and plans. The food, the resort, the staff, exceptional!!
Stayed 3 nights in Jan 2025

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice resort.
Stayed 4 nights in Jan 2025

2/10 Terrible

MARK RAYMOND

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This hotel is far from a 5 star experience! This is our 4th time to Costa Rica and from the moment I arrived into the property we were disappointed. You arrive and are forced to walk down a dirty red carpet while being shoved a martini glass full of water downed juice while all the staff claps at you while they take pictures. It felt cheesy and outdated and I could tell we were not liking it- But we decided to go with it, grab a drink in the lobby as we went to our room. You have to take run downed golf carts driven by staff to get around from the lobby, pool, restaurants. We arrived to our jr. Ocean front suite. The view was pretty but immediately over shadowed by the hot mess foam party at the main pool. Loud music, staff on microphones. I looked around the room and found smears on mirrors, coffe tables and a dirty band aid under one of the sinks. The bed pillows are supposed to be white- they were dingy. The online pic of the room did not look at all what we had. The bed had 0 decorative pillows. The tv is old and super pixilated. We had a horrible smell coming out of the drain in one of the bathroom sinks. I immediately went to the lobby and called Expedia- which did not help us at all. We talked to the manager who was rude and asked us what did we expect it’s a family all inclusive. I said I expected a Marriott 5 Star property that is clean and semi relaxing. I could go on and on but I’m running out of space to type the rest! Don’t go
Stayed 7 nights in Jan 2025

10/10 Excellent

Felipe

Travelled with family
Stayed 2 nights in Jan 2025

6/10 Okay

Shannon

Liked: Cleanliness, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

angel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was really nice but really hilly. Lucky for tourists they had carts to get people where they needed to go. Pool area is very nice with staff bending backwards to make sure you were well taken care of. Those hard working people through out the resorts were the real stars. Outside the resort is nonexsistant, absolutely nothing going on. Have to try and hope you could get a paid ride into Coco Beach to get any type of night life and dining and get a ride back to the resort. This was a big turnoff. Your basically in for the day if you can secure ride. The upselling of everything and anything is ridiculous , you have to pay for this and that. Just Nicole and dining. Will not be coming back.
Stayed 7 nights in Dec 2024

6/10 Okay

Natalie

Travelled with family and small children
Liked: Cleanliness
The resort is nice with beautiful beach and nature surrounding it. The entertainment is amazing. The in season price is too high. The resort is ok, but not extra luxury and not worth the price.
Stayed 1 night in Dec 2024

4/10 Poor

Moris

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Underwhelming

Star Class was the upsell, however, the result is like having a cheese and crackers for every meal because all the other food is either spoiled or unavailable. SoCal is the best eating option. Don’t trick yourself into thinking Teppan or the Steakhouse was the best. I will say this if you get a concierge from Star Class, pick Jorley. She was amazing to my family and I we can’t rave enough about her service altogether. If you can afford it, choose Andaz or Four Seasons. Planet Hollywood took over an existing property and while aesthetically they tried their best they don’t get it at all. The spas services were subpar as well overall it was not worth the price. Then again it’s my fault for booking a last minute Christmas vacation for my family for 2024
Stayed 6 nights in Dec 2024

6/10 Okay

Melanie Erica

Liked: Staff & service
Stayed 6 nights in Dec 2024

10/10 Excellent

Shesha Vishnu Sujana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great set of activities and tours. We really enjoyed the trips to the rain forest and activities there. Daily entertainment options at the property were also wonderful.
Stayed 6 nights in Dec 2024

10/10 Excellent

ben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

6/10 Okay

Kinga

Travelled with family, Travelled with group
It was okay for the price.
Stayed 6 nights in Sep 2024

6/10 Okay

Lisa Kathleen Van

Liked: Cleanliness, staff & service, amenities
Let me start by saying that overall I had a good trip. I also should have realized that a hotel called Planet Hollywood would not be my general vibe. Maybe I should have also realized that all inclusive meant silly things like à la carte restaurants that you have to sign up for, and rules around it that make no sense (like you can’t book more than one day in advance). Unfortunately, I found the buffet that you had most of your meals at not very good, which definitely impacted my overall stay. There should be more options for breakfast and lunch then just going to the buffet, which has the same food every single day. There should also be more healthy options. There should also be more options at the pool including being able to get a coffee. It blows my mind you had to go up to the main lobby all the way up the hill for that. Service was hit or miss. Not being able to get a drink for extended periods of time at the restaurants was extremely frustrating. I wasn’t wild about how loud the pool area could be given the DJ and activities but it was overall good The beach area was disappointing as the water was very shallow and murky, probably because they are at the end of the bay. Finally, the cost of some things outside the all inclusive piece were offensive. Ex over $250 Canadian for a half hour massage. As I said, however, I had a good trip. The rooms were beautiful as was the view. The hotel was clean and very nice. My highlight were the excursions, which cost extra.
Stayed 5 nights in Dec 2024

10/10 Excellent

Sidra

Travelled with partner
Liked: Staff & service
The beach vibe wasn't as good as I was expecting it to be.
Stayed 3 nights in Dec 2024