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Hotel Riu Palace Costa Rica - All Inclusive

4.0 star property

Photo gallery for Hotel Riu Palace Costa Rica - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Creator video
Hot tub, steam room, body scrubs, facials
Aerial view
Buffet

Reviews

8.0 out of 10
Very good

Popular amenities

  • All-inclusive
  • Spa
  • Parking included
  • Free Wi-Fi

Explore the area

View map
Playa Matapalo- Sardinal, Carrillo, Sardinal, Guanacaste
  • Place, Playa Matapalo
    ‪6 min walk‬
  • Place, Diamante Eco Adventure Park
    ‪6 min walk‬
  • Place, Coco Beach
  • Airport, Liberia (LIR-Daniel Oduber Intl.)
    ‪94 min drive‬

Room options

Suite Superior with Ocean View

  • 73 sq m
  • Sleeps 2

Junior Suite, Ocean View (U)

8.0 out of 10
Very good
(57 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior (L))

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, U)

7.0 out of 10
Good
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (E)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (U)

7.8 out of 10
Good
(152 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (U)

8.8 out of 10
Excellent
(5 reviews)
  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (U)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-US)

  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (B2C-US)

  • Sleeps 2
  • 1 King Bed

Family Suite, 2 Bedrooms (B2C-US)

  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (L)

  • 40 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, Ocean View (L)

  • 40 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

Suite, Jetted Tub, Ocean View (L)

  • 40 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Garden View (C)

7.2 out of 10
Good
(19 reviews)
  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite, Jetted Tub, Ocean View (E)

  • 73 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (E)

  • 40 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (C)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Suite (Jacuzzi | C)

  • 73 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (C)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Tropical View, B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (B2C-CA)

  • 40 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (B2C-CA)

  • 73 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Suite (Jacuzzi | B2C-CA)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (U)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms, Garden View (C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, C)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (C)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Garden View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Tropical View, B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms, Ocean View (B2C-CA)

  • 1 bedroom
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, 2 Bedrooms, Garden View (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View, B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Ocean View (B2C-US)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (L)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior (L))

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Family Suite, 2 Bedrooms (E)

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Double Beds

Junior Suite, 2 Bedrooms, Ocean View (E)

  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms, Garden View (E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Tropical View | E)

  • 1 bedroom
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite Junior with Garden View

  • 40 sq m
  • Sleeps 4

Room Superior

  • 40 sq m
  • Sleeps 4

Suite Junior with Sea View

  • 40 sq m
  • Sleeps 4

Family Suite -5 guests-

  • 73 sq m
  • Sleeps 5

About the area

El Ocotal

An all-inclusive stay in Sardinal awaits you at Hotel Riu Palace Costa Rica - All Inclusive. You'll be within a 10-minute walk of Playa Matapalo and 2.4 km (1.5 mi) from Diamante Eco Adventure Park. Highlights at this beachfront property include 4 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include massages, body scrubs and facials along with access to the hot tub and steam room. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free water park and nightclub. Plus you'll find free Wi-Fi in public areas, a 24-hour gym and a sauna. Each morning free buffet breakfast is offered between 7 AM and 10:30 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Sardinal property, you'll be 20.8 km (12.9 mi) from Coco Beach.

What's nearby

  • Playa Matapalo - 6 min walk - 0.6 km
  • Diamante Eco Adventure Park - 6 min walk - 0.6 km

Getting around

  • Liberia (LIR-Daniel Oduber Intl.) - 53 min drive

Restaurants

  • ‪Restaurante Ocotal - ‬9 min walk
  • ‪Coconut Pool Bar - ‬8 min walk
  • ‪Restaurante La Toscana - ‬9 min walk
  • ‪Restaurante Arenal - ‬9 min walk
  • ‪Restaurante Liberia - ‬9 min walk

About this property

Hotel Riu Palace Costa Rica - All Inclusive

Hotel Riu Palace Costa Rica - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Riu Palace Costa Rica - All Inclusive, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the family-friendly Hotel Riu Palace Costa Rica - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Sardinal property.

  • 1 building
  • 538 guestrooms or units
  • 6 levels
  • 4 dining venues
  • Built in 2012
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Swim-up bar
Hotel Riu Palace Costa Rica - All Inclusive offers 538 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Sardinal property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of towels. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Services include facials and body scrubs. The spa is equipped with a hot tub and a steam room. Guests under 17 years old are not allowed in the spa.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • 4 outdoor pools
  • Beach volleyball
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free water park
  • Full-service spa
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Snorkelling
  • Steam room
  • Tennis
  • TV in common areas
  • Waterslide
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Living room
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Hot tub
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • Art Deco architecture
  • At least 80% lighting from LEDs
  • Banquet hall
  • Built in 2012
  • Comprehensive food waste policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Costa Rica - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 21 years old. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa and Mastercard. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Costa Rica Hotel Riu
Costa Rica Hotel Riu Palace
Costa Rica Palace
Hotel Riu
Hotel Riu Costa Rica
Hotel Riu Costa Rica All Inclusive
Hotel Riu Palace
Hotel Riu Palace Costa Rica All Inclusive
Palace Costa Rica
Hotel Riu Palace Costa Rica All Inclusive El Ocotal
Riu Palace Costa Rica El Ocotal
Riu Palace Costa Rica
Riu Palace Costa Rica All Inclusive El Ocotal
Riu Costa Rica Inclusive Ocot
Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica All Inclusive
Hotel Riu Palace Costa Rica - All Inclusive Sardinal

Frequently asked questions

What is the cancellation policy at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Palace Costa Rica - All Inclusive?

Yep, Hotel Riu Palace Costa Rica - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Palace Costa Rica - All Inclusive?

Yep, Hotel Riu Palace Costa Rica - All Inclusive is a short 7-minute walk from Playa Matapalo. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Hotel Riu Palace Costa Rica - All Inclusive?

Yep, Renova Spa is available for guests. It has a hot tub and a steam room. You'll enjoy heaps of services like body scrubs and facials.

Does Hotel Riu Palace Costa Rica - All Inclusive have a pool?

Yep, and guests love it! Hotel Riu Palace Costa Rica - All Inclusive has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Hotel Riu Palace Costa Rica - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Hotel Riu Palace Costa Rica - All Inclusive?

Hotel Riu Palace Costa Rica - All Inclusive features 4 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Palace Costa Rica - All Inclusive a romantic place to stay?

A hot tub and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Palace Costa Rica - All Inclusive.

Is Hotel Riu Palace Costa Rica - All Inclusive family-friendly?

You bet! With amenities such as a children's pool, free supervised childcare and a playground, it's no surprise that Hotel Riu Palace Costa Rica - All Inclusive is a hit with families.

Does Hotel Riu Palace Costa Rica - All Inclusive serve breakfast?

You bet, free buffet breakfast is available daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Palace Costa Rica - All Inclusive?

No, Hotel Riu Palace Costa Rica - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Palace Costa Rica - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Palace Costa Rica - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Palace Costa Rica - All Inclusive?

No, pets and service animals are not allowed.

Hotel Riu Palace Costa Rica - All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 670 out of 1447 reviews
Rating 8 - Good. 351 out of 1447 reviews
Rating 6 - Okay. 237 out of 1447 reviews
Rating 4 - Poor. 101 out of 1447 reviews
Rating 2 - Terrible. 88 out of 1447 reviews

8.4/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

Reviews

8/10 Good

Nanette

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Resort was very comfortable and grounds were well maintained. Staff made you feel welcome and were very diligent about cleaning. Furniture and decor in rooms was a little dated, but not displeasing. A few minor maintenance issues in the room( sliding glass door slammed, sink stoppers didn’t work) nothing that decreased our comfort. entertainment was good. Really enjoyed the Queen cover band that played one night. we did venture over to the other resort that is attached to the palace and it was much brighter and very active with kids and lots of people. we much preferred the palace which was quieter and had lower lighting for a laid-back vibe , with much fewer children. The Beach was nice with calm waters. there were people selling souvenirs or asking if you wanted a massage but were very polite if you said no Gracias. food was great. Enjoyed all the specialty restaurants and had no problems getting in. The buffet for breakfast was pretty much the same every day, but there were so many choices that it was perfectly fine. only criticism that I would have is that the Jacuzzi tub was in the spa and you had to make a reservation for it and it was very underwhelming barely any jets, basically just a big bath. The steam rooms were separated in the locker rooms.Gym equipment was ample. Riu fun staff kept activities flowing, and we did do the water work out class and it was fun. all in all had a wonderful time. would go back to a Riu resort again.
Stayed 5 nights in Dec 2025

10/10 Excellent

Roldy

Liked: Cleanliness, staff & service, amenities
Friendly staff , great food with different varieties. Place is very close to the beach .
Stayed 4 nights in Dec 2025

8/10 Good

Hilda

Stayed 6 nights in Dec 2025

10/10 Excellent

Teresa

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean room and staff were excellent. A little mold in showers though, otherwise, everything else was great.
Stayed 7 nights in Dec 2025

10/10 Excellent

Garry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is breathtaking and the wildlife that surrounds it is very captivating! RIU never disappoints! Mutiple dining options, plenty of activities and excursions galore! I can't wait to go back. ALSO, make sure to fly into Liberia Airport if this is your destination because any other airport is more than an hour away!
Stayed 4 nights in Dec 2025

6/10 Okay

Reginald

Stayed 4 nights in Dec 2025

10/10 Excellent

Mariana Gonzalez

Travelled with group
Liked: Cleanliness, amenities
Very nice 😊
Stayed 4 nights in Dec 2025

6/10 Okay

Aquanetta

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel wasn’t bad, but it wasn’t the best either. I would rate it a 5/10. The reviews said that renovations were made but it looks as if they haven’t been done yet. Being that it looks so outdated it kind of made me feel uncomfortable as if the place wasn’t clean. The food was not the best and not much variety. I only looked forward to eating breakfast. This place reminds me of a carnival cruise. More emphasis is being put on the outside upkeeing than the inside
Stayed 3 nights in Dec 2025

10/10 Excellent

Latarsha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was phenomenal. They were all very pleasant.
Stayed 6 nights in Dec 2025

6/10 Okay

Simone Jeanette

Travelled with group
Disliked: Cleanliness, amenities
The room are old and outdated Rui Palace needs and update
Stayed 5 nights in Dec 2025

4/10 Poor

Whitney

Travelled with group
Disliked: Cleanliness
1. I saw two roaches in my room. 2. The pool area closed down at sunset around 530pm. 3. The restaurants were portioning out the food especially the steak house. 4. The staff, mainly one woman, very rude and nasty at the Japanese restaurant who was hosting.
Stayed 4 nights in Dec 2025

2/10 Terrible

Mark Warren, Woodbury

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Room house keeping was poor, had to keep asking for towels. Could not get into any specialty restaurants, the lines were very long and when we finally got up to get into the restaurant they told us no more service for today, the problem was it was only 6:30pm, their suppose to be open until 8:00pm, this was the steak house and the Asia restaurants. The room was in very poor condition, would not recommend this place to anyone
Stayed 7 nights in Dec 2025

10/10 Excellent

Matthew

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The room was very clean. The staff is very friendly and helpful. The shows and concerts were amazing. It is a great place for family fun.
Stayed 4 nights in Dec 2025

10/10 Excellent

Debra, Kitchener

10/10 Excellent

Jamie Lynn, Kitchener

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff very friendly. Room clean. Food fantastic
Stayed 7 nights in Dec 2025

2/10 Terrible

Jack Steven

Disliked: Cleanliness, amenities, property conditions & facilities
This property is in need of a full renovation and was unfit for healthy occupancy. We left after 1 day due to the overwhelming urine and mold smell in our room. The telephone didn’t work and neither did the coffee maker. We didn’t stay long enough to get in the disgusting looking empty hot tub or bath. The food was inedible. Only good for a fasting diet. The staff was lovely which is probably why the resort remains open to employee these wonderful people but this was not fit for an RIU Palace or anyone who thinks they know what that means.
Stayed 6 nights in Nov 2025

10/10 Excellent

Marwa K

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, great service.
Stayed 5 nights in Dec 2025

10/10 Excellent

Yesenia

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
This was my first time in Costa Rica and at The Riu Palace. I was very happy with my stay here, everything exceeded my expectations! The staff was very welcoming and friendly, Shout out to the wait staff/entertainment Josi, Anderson, Isac, and Max! This crew really was Phenomenal!!! They made us feel like family. The food was delicious and had such a wide variety of options, the rooms were super clean and spacious. Overall I give this resort 10/10, will definitely return with my family. Pura Vida!!
Stayed 6 nights in Dec 2025

10/10 Excellent

April Arlene

Stayed 9 nights in Nov 2025

8/10 Good

nina, Azua

Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
No hot tub, no fans at the bathroom. The elavator could not stiop opening the door. Need increase more facility and entertainment
Stayed 7 nights in Nov 2025

2/10 Terrible

Jesse Donald

Stayed 4 nights in Nov 2025

10/10 Excellent

Shelly

Liked: Cleanliness, amenities, property conditions & facilities
Everything was great!! Rui never disappoints
Stayed 7 nights in Nov 2025

2/10 Terrible

Alkarim

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is not a 5 star hotel as advertised. We had booked 2 rooms for 4 nights. We found the rooms to be in poor upkeep, with musty smell. The fridge wasn't working. They didn't have a duvet cover, just a bed sheet. One of the most awful hotels we have ever stayed at. One of my daughters started having ashma attacks likely due to mould in the room. We talked to Kevin at the front desk. We asked to check out and get a refund for our rooms. He said they could check out out the next day and get a refund for the remaining 3 nights. We agreed. The next morning, we went down with our luggage ready to check out. We talked to Kevin who had to refer our situation to the Head of front desk Melissa. Unfortunately, she was vague about getting a refund. She checked us out and said she would send a note to "administration." Long story short, we had book another hotel at an additional expense for 3 nights for 2 rooms. We have tried contacting Melissa, but it appears she has ghosted us (in a meeting everytime we call or our call misteriously gets dropped while we are on hold). We have stayed at various categories of hotels over the years (ultra luxury to clean hostels). This one falls below many European hostels. Negative stars, not 5 stars. I am surprised RIU global allows this resort to continue to operate. It harms their global brand. I think this particular resort could potentially be a prime candidate for a class action law suit. I would avoid this hotel.
Stayed 4 nights in Nov 2025

8/10 Good

Chirag, Monroe Township

Stayed 5 nights in Nov 2025

8/10 Good

Leonie Omelia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cleaning lady was wonderful. Enjoyed the spa immensely. The service at the spa was wonderful.
Stayed 5 nights in Nov 2025