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Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

4.5 star property
Luxury hotel with full-service spa and casino

Photo gallery for Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

Enjoy a panoramic view of the city skyline from this modern office space with floor-to-ceiling windows.
Enjoy a drink at the stylish bar with a wide selection of liquor.
Relax by the rooftop pool overlooking the city skyline.
Relax in style with lounge chairs and small tables in this inviting outdoor space.
Relax in style with a panoramic city view from this spacious living room featuring a console table, flat-screen TV, and comfortable seating.

Popular amenities

  • Bar
  • Parking available
The current price is AU$270
includes taxes & fees
3 Aug - 4 Aug

Explore the area

Map
56 y 57 East Street, Obarrio, Bella Vista, Panama City, Panama
  • Via Espana
    ‪10 min walk‬
  • Avenida Balboa
    ‪13 min walk‬
  • Multiplaza Pacific Mall
    ‪15 min walk‬
  • Panama City (PTY-Tocumen Intl.)
    ‪18 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View

Deluxe Room, 1 Double Bed, City View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View

9.8 out of 10
Exceptional
(7 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

Deluxe Room, 2 Double Beds

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 44 sq m
  • City view
  • Sleeps 3
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

Suite, 1 Bedroom, City View

8.6 out of 10
Excellent
(4 reviews)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Separate bedroom
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed, City View

Studio, 1 King Bed, City View

Studio, 1 King Bed, City View

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Hairdryer
  • 92 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms, City View

Apartment, 2 Bedrooms, City View | Living room

Apartment, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 184 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, City View

Suite, 2 Bedrooms, City View | Living room

Suite, 2 Bedrooms, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Fridge
LCD TV
  • 133 sq m
  • City view
  • Sleeps 5
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed

9.0 out of 10
Wonderful
(47 reviews)

Highlights

Soundproofed
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
LCD TV
Blackout curtains
Hairdryer
Rainfall showerhead
  • 44 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Panama City

A luxury stay in the heart of Panama City awaits you at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott. Within just a 15-minute stroll, you'll find popular places like Via Espana and Avenida Balboa. Highlights at this hotel include a full-service spa, a casino and a restaurant. .A day of pampering at Sortis Spa can include massages, body wraps and body scrubs along with Ayurvedic treatments and mani/pedis. The restaurant, La Brasserie, serves international cuisine and is open for breakfast, brunch, lunch and dinner. Jackies Sport Bar is the hotel's own sports bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, sauna and pool loungers. 14155 square feet (1315 square metres) of event facilities include 25 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available daily between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle. .Within a 30-minute walk of this 4.5-property class Bella Vista hotel, attractions include Multiplaza Pacific Mall and Cinta Costera.

What's nearby

  • Via Espana - 10 min walk - 0.8 km
  • Avenida Balboa - 13 min walk - 1.1 km
  • Multiplaza Pacific Mall - 15 min walk - 1.3 km
  • Cinta Costera - 19 min walk - 1.6 km
  • Albrook Shopping Mall - 5 min drive - 5.0 km

Getting around

  • Vía Argentina - 5 min walk
  • Panama City Passenger Station - 16 min drive
  • Panama City (PTY-Tocumen Intl.) - 16 min drive

Restaurants

  • ‪Pizzería Napoli - ‬3 min walk
  • ‪Fonda Mamá Gallina Obarrio - ‬3 min walk
  • ‪Churrería Manolo - ‬2 min walk
  • ‪The Wallace - ‬4 min walk
  • ‪Slabon Café Bistro - ‬3 min walk

About this property

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott

Luxury hotel with full-service spa and casino
Sortis Hotel, Spa & Casino, Autograph Collection by Marriott offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and 25 meeting rooms are available. Event space at this hotel measures 14155 square feet (1315 square metres) and includes a conference centre. A casino, a fitness centre, and spa services are also featured at the luxury Sortis Hotel, Spa & Casino, Autograph Collection by Marriott. An airport shuttle (available 24 hours) is available for a fee. Parking is available for a fee.

This 4.5-star Panama City hotel is smoke free.

  • 1 building
  • 391 guestrooms or units
  • 22 levels
  • 14155 sq ft of conference space
  • 1315 sq. m of conference space
  • Built in 2014
  • Casino
  • Poolside lounge chairs
  • Charging station for electric cars
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Dining venue
Sortis Hotel, Spa & Casino, Autograph Collection by Marriott offers 391 air-conditioned accommodations with iPod docking stations and laptop-compatible safes. 46-inch LCD televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers.

This Panama City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

Sortis Spa has 10 treatment rooms. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a steam room. A variety of treatment therapies are provided, including Ayurvedic.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Secured, covered parking on site (USD 10 per day)
  • Secured, covered valet parking on site (USD 10 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: USD 20 to 30 for adults and USD 20 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Acua Pool Lounge
  • Jackies Sport Bar
  • La Brasserie
  • Sotis Market
  • The Garden

Things to do

  • 30 gaming tables
  • 80 slot machines
  • Billiards/pool table
  • Bingo
  • Casino (4,306 square foot of space)
  • Full-service spa
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • 25 meeting rooms
  • Computer station
  • Conference centre (14,155 square foot of space)

Outdoors

  • Pool loungers
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2014
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 46-inch LCD TV with cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 10 children 1 year old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 20.00 to 30.00 for adults and USD 20 to 30 for children
  • Airport shuttle fee: USD 50 per person (one-way)
  • Airport shuttle fee per child: USD 30 (one-way), (from 1 to 10 years old)
  • Covered self-parking fee: USD 10 per day
  • Valet parking fee: USD 10 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Up to 10 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sortis Hotel Spa Casino Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection
Sortis Spa Casino Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection Panama City
Sortis Spa Casino Autograph Collection Panama City
Sortis Hotel, Spa & Casino, Autograph Collection Panama City
Sortis Hotel Spa Casino Autograph Collection
Hotel Sortis Hotel, Spa & Casino, Autograph Collection
Sortis Spa Casino Autograph Collection
Sortis Hotel Spa Casino Autograph Collection
Sortis Hotel Spa Casino Autograph Collection by Marriott

Frequently asked questions

What is the cancellation policy at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

As of 2 Aug 2025, prices found for a 1-night stay for 2 adults at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott on 3 Aug 2025 start from AU$270.18, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

Yep, Sortis Hotel, Spa & Casino, Autograph Collection by Marriott has a secured covered self car park for USD 10 per day.

Are there any beaches close to Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

The closest beach to Sortis Hotel, Spa & Casino, Autograph Collection by Marriott is Veracruz Beach (8 km).

Is there a spa on site at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

Yep, Sortis Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does Sortis Hotel, Spa & Casino, Autograph Collection by Marriott have a pool?

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What makes Sortis Hotel, Spa & Casino, Autograph Collection by Marriott a romantic place to stay?

Couples dining and a champagne service, as well as rainfall showerheads in the guestrooms, all help set the scene for a romantic weekend at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott.

Is Sortis Hotel, Spa & Casino, Autograph Collection by Marriott family-friendly?

You bet! With amenities such as children's meals and laundry facilities, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Sortis Hotel, Spa & Casino, Autograph Collection by Marriott is a hit with families.

Does Sortis Hotel, Spa & Casino, Autograph Collection by Marriott serve breakfast?

Yep, buffet brekkie is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sortis Hotel, Spa & Casino, Autograph Collection by Marriott?

No, pets are not allowed.

Sortis Hotel, Spa & Casino, Autograph Collection by Marriott Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 976 reviews
Rating 8 - Good. 227 out of 976 reviews
Rating 6 - Okay. 66 out of 976 reviews
Rating 4 - Poor. 39 out of 976 reviews
Rating 2 - Terrible. 45 out of 976 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Robert, New Windsor

Stayed 5 nights in Apr 2025

10/10 Excellent

Jerrell

Liked: Cleanliness, staff & service, amenities
I don't understand Spanish but everyone was still very helpful and nice...
Stayed 3 nights in Apr 2025

10/10 Excellent

Ronisha

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel
Stayed 3 nights in Mar 2025

8/10 Good

Shamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is a bit dated but the value is great
Stayed 2 nights in Apr 2025

10/10 Excellent

Dejah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First solo trip was a success thanks to sortis hotel 💕
Stayed 3 nights in Apr 2025

10/10 Excellent

Fernando B, Streamwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was great. Liked the spa, they had affordable packages that included use of sunna, steam room, and hot tube. There was more dinning options than I've seen at other hotels- it had a mini resort feel. The hotel concierge and housekeeping were the true stars. The concierge helped use plan excursions and even made sure our dinner reservations was confirmed when we couldn't get in contact with the restaurant. Concierge also left a sweet honeymoon gift in our room. Housekeeping prepared a beautiful display in the room to wish us a happy honeymoon. There was no tube, but shower made up for it.
Stayed 5 nights in Mar 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2025

8/10 Good

Alvaro

Business traveller
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Needs better cleaning crews
Stayed 3 nights in Apr 2025

8/10 Good

Lasaun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay. The only issues was the lack of really hot water. The restaurants were outstanding and the service was impeccable. Would recommend it for a wonderful stay.
Stayed 3 nights in Mar 2025

8/10 Good

Frank

Business traveller
Liked: Staff & service
Rooms had not USB or USB-C ports available
Stayed 3 nights in Apr 2025

8/10 Good

Brandon, Dundalk

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
Specifically the young lady at casino cage cashier was awful. Never in my life have I experienced such an attitude and disrespect. Very disappointed to have one ruin the overall experience and we started for a week. Everyone else was very pleasant and accommodating.
Stayed 7 nights in Mar 2025

10/10 Excellent

Manuel

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel!!!! Highly recommended!!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

Miguel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very polite and helpful all the time!
Stayed 4 nights in Mar 2025

10/10 Excellent

fred

Stayed 2 nights in Mar 2025

8/10 Good

Craig

Stayed 2 nights in Mar 2025

10/10 Excellent

Shaquielle Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property
Stayed 3 nights in Feb 2025

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, clean and updated rooms, excellent breakfast buffet, beautiful spa and pool
Stayed 2 nights in Mar 2025

10/10 Excellent

Deon

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 5 nights in Mar 2025

8/10 Good

Gairy

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

AZEEL

Stayed 4 nights in Mar 2025

10/10 Excellent

Tyler

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Bayside Limos

Liked: Staff & service, amenities, property conditions & facilities
Great hotel !
Stayed 1 night in Mar 2025

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this hotel during a one-week solo trip to Panama and overall had a great experience. The staff were friendly and I was immediately greeted at the door upon arrival. The bellman was very attentive and eager to assist with my bags. Check-in was smooth and the room was exactly what I wanted (1 BR Suite with a city view). There were minor inconveniences I noticed but nothing that was make or break. My mini fridge was not working, and when I notified the front desk, it was replaced promptly. I also did not have a room service menu in my room and was told that one would be brought to me however, it never came. Also, an outlet in the bedroom was not working, but this did not significantly impact my stay. The hotel restaurant was nice and convenient for any time of day. The waitstaff were kind and patient with me when trying to order in Spanish (they were also bilingual). Usually, I was greeted upon entry, except for one day where it took 10 minutes for someone to acknowledge me. The restaurant was not busy then, so I'm not sure how that occurred. Overall, these were just minor inconveniences and I would love to stay at the Sortis again if given the opportunity.
Stayed 6 nights in Feb 2025

10/10 Excellent

Adrian

Stayed 3 nights in Feb 2025

10/10 Excellent

Renarta

Liked: Cleanliness, staff & service
Loved my stay the staff was very accommodating
Stayed 3 nights in Feb 2025